Jon provided amazing customer service! His staff was courteous and prompt for both of our service…read morecalls. Jon continued to follow up between visits and even after completing the job. I highly recommend this company because the owner really cares about your satisfaction.

We have used this company numerous times and every time they provide quality service,they are…read morealways on time and give an explanation of how they will repair.it is nice to have an honest company in my contacts

I woke up on a Friday, after days of friends and family helping me with my kitchen drain gurgling…read moreissues to water on my kitchen floor. I called Frank's was greeted with a wonderful plumber within two hours. He came was very professional, considerate of my home and reviewed the issue. He instantly went to work completed the repair within one hour and no more gurgling. I was satisfied & he was on his way. Tyvm Mr. Plumber

My vote is split between plumbing and the sidewalk cement work. Plumbing gets a 5, cement work 3…read more For the plumbing service I dealt with Ed P. and the work was done by Leo and Joe, who did the complete job in a day. They dug from back downspot to street, laid new piping, added stone by street and backfilled the dirt. Excellent. The cement side was a different issue. I dealt with Ed R. The cement work is subed. When the crew came to dig up the sidewalk I saw on ring camera that they did not remove one of the contracted pads (they were supposed to do 4 pads but only did 3). I contacted Ed R. while they were still at my house. Later that day the three pads were cemented in. That part of sidewalk was well done (even if not all pads were done). A month later a new crew came to dig up the fourth pad, they did mine and the neighbors. Horrible job. They stomped all over my new grass, The new pad near my other ones was too high so they leveled it down the last three inches but you can notice that it's not level, the pads by the grass are sloped down (maybe they didn't pour enough cement), not very smooth surface, and when they cleaned up they did it by my decorative curb (leaving stains on it). Communicaton with Ed R. was lacking.

Had an emergency plumbing problem over holiday weekend and turned off my main water valve. Called…read morefirst thing after the weekend and Taylor came right away and took care of the problem plus a few other plumbing issues. I was very satisfied with him and his work. He's the only plumber in my contacts now. I had left few messages with another plumber about my emergency and never even got a return call.

I have used him for4 or 5 jobs over the past 6 years I believe. iFirst time was a new hot water…read moreheater, did within a 2 or 3 days took a couple of hours. Called him in on sump pumps replaced quickly. Whenever I have called he has come within 2 or 3 days. Recently just to do simple maintainece on a different hot water heater. while there he explained to me how this sump pump neeeded to be redone explained how to do it. I have the skills but I'm getting lazy so probably will have him do it. did one or two simple tasks. entire process done in less than an hour. The other things is he as told me about somethings and said I could do the work, explained what needed to be done, and said I could save his labor fee . Do not often find a skilled plumber that will recommend not doing the job themselves.

I have been using Sullivan for many years and have always been treated like my business mattered…read more The professionalism from all the workers makes this a great business to use for all my heat and air-conditioning needs. Jerry jr. should be proud of the business that he has developed from the time he was a young kid.

Discovered that HVAC had died, so I contacted Sullivan's for help. All went very smoothly and all…read moreinvolved were professional and courteous

Family team that responds to service requests and comes on time? Absolutely. Does quality work? No!…read moreFirst service call didn't fix a simple home issue. Second service call was free but ended up damaging the fixture. Moved on to another plumber who immediately corrected the issue. Would not recommend.

This is a long overdue review but we had John come to help us with what we thought was a simple…read morebackup issue in our basement which turned out to be a complete tear out of all our basement pipes. John and his team were so kind and patient with us when we weren't sure what was going on and explained everything to us. We now have no water in our basement new pipes and a sump pump and we are so thankful! We highly recommend sunset!

Came in and diagnosed a lot of our issues but they never got back to us with an estimate to fix…read morethem. All of my messages asking about the estimate were marked "read" but not responded to for now almost two weeks. Sucks but it is what it is. Edit: To respond to the reply from the business owner (because I'm will come with receipts), we called because it was 52 degrees and dropping in our house where we have animals. The furnace was running but not working. The guy came and told us to take up the carpet the seller placed over a vent that was causing our furnace to overheat and it started heating up immediately. And as for the state of our house, we did have numerous piles of boxes as we had just moved in a few days previous. Insinuating we're messy or something was extremely unprofessional and rude. Also I attached a picture of the time he offered us that was 4-6pm, he makes it sound like they came out at 8pm to fix it. I already messaged him privately telling him if he had come to me and told me he thought three stars was more fair I would have changed it but after that response he earned a one star. Edit 2: I did want to point out one last thing, even if we hadn't just moved in and we were just box hoarders or something it's a really awful mindset to have that we don't deserve y'all to come out and fix our heating when it's close to or in the negatives outside. I truly hope you can treat people with more kindness.

Furnace started malfunctioning on a Saturday night, Joel was very responsive and helped diagnosis…read morethe issue. Arrived at scheduled time, repaired furnace, and provided insight on my future upgrade queries. Pricing was upfront and reasonable.

This company super bad, replaced a used AC starting capacitor charged me more than$400. The part…read moreonly less than $20. Don't use any service from sunbeam. Also they refuse to provide invoice or receipt, I called them several times, and laterly I gave up, please everyone avoid this cheating company!!!

After feeling the humidity going sky high and my thermostat reading 75°…read moreI noticed my carpet in spare room was wet, so I opened the furnace room panel and it was all wet and dripping on the floor into the room next to it. The guy who serviced it last did a bad solder job so they finally fixed it 2 days ago. 4 different ppl have worked on it! If it leaks again and my carpet gets moldy I'm gonna get a new carpet at their expense

Another company charged us almost 3000.00 to fix our central air. When they couldn't, they skipped…read moreout on us. I called Isaac HVAC and spoke with a rep in Rochester who was very empathetic to our situation. We are seniors with heart conditions and the temp was reaching 98°. We were put on the list for a very short wait time. Jordan came to our rescue. He was polite, on time and very attentive to what we were telling him regarding the air and the problems fixing it. He was done within an hour or so. The price was VERY fair. I am just amazed at the level of honesty, professionalism, courtesy and knowledge that stands behind this company. Isaac HVAC is the best. Hands down. Thank you all so very much.

Nothing sweeter than a repeater!!…read more Great Job to Jordan and the team at Isaac for not only getting the job done right , but also demonstrating urgency in moving my appointment up a day, providing me with a clear explanation of my issue, and being super friendly and polite. Jordan thoroughly inspected my unit and troubleshooted the potential causes for the "weird noise". Once he identified the issue, he quickly checked to see if the needed part was available. He then ventured out in the foot of snow we had,picked up the part and came back and did the install. Great job!! So, again Isaac came through when needed and I appreciate the attention to detail and professionalism demonstrated by Jordan and his support team.

Purchased a Tankless water heater 10 yrs ago for 3000.00 from Seneca plumbing. Tank stopped giving…read morehot water with a 111 code. Called Alan and he said he would call me back. Called him in AM and had to call him back just before 6 PM. He said because of my location finding it hard to get a tech out an he will call me next day. Waited until noon next day and called him back and again said had to get someone out but he will call me. Waited another and cancelled my service call with him because I got a total stranger which I had never done business with to come out in ONE HOUR! Alan then said sorry but he only has TWO techs that do Tankless water heaters. TWO! Sorry Seneca but you lost my business. So if you do get a Tankless from Seneca plumbing make sure you have a service tech on hand.

I'm actually very pissed. I have used this establishment in the past for hard to find cold air…read morereturn/heating registers in oddball sizes. I have a ranch home that was built in 1963. It has been expanded upon however I never felt the need the change some of the original hardware concerning our heating/cooling registers. Replacement was relatively easy since I had purchased correct sizes from this place in the past. My husband was hell bent on changing a cold air return in our hall. It's a truly weird size. It is like 29 " x 6 3/4". I'm just quoting numbers since I don't feel like running out to measure the one register being replaced. I have done this before. When Seneca Plumbing was actually on Seneca Street. Since they've moved to their new location that have added a website and an email option -they don't respond so don't even bother. We, collectively, are not DIY'ers. I had emailed Seneca asking if they could order the exact size and never had a response. Hubby called and was told that this item could be 'SPECIAL" ordered and we would receive a call when it arrived. Can you believe that I received a call the very next day saying that my "SPECIAL" order was available for pick up??!! Snow was flying as I heading out to pick up the return of my dreams. Hubby waiting anxiously for that moment when the new one was screwed in placed. We held our breaths, I shagged the cats away from an opening that would require a heating/cooling specialist should any of them enter the suction tunnel. And then, gasp, the freaking thing did not fit!!!! TOO WIDE! Hubby attempted to get a saw and I "saw" $$$$$$ floating out of my wallet after I had a carpenter in to repair what hubby attempted. Bottom line, it's kinda jimmied in. Like everything else. Then I looked at the receipt. Seneca SOLD ME A STOCK ITEM. 30 x 6. At double the cost of home depot. It you can't do what you say, then don't. Don't feed me lies. This place will never see my business again. If you do do business here, double check everything that they sell you.