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    Brighten Pools

    3.5 (2 reviews)

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    10 months ago

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    4 years ago

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    Custom Leisure

    Custom Leisure

    4.0
    (3 reviews)
    6.2 mi

    I don't have enough good things to sat about Custom Leisure products and the redwood soak/hot tub…read morethey designed, built, and installed for me. This tub has been a dream of mine for a long time, and I had a lot of ideas for exactly what I wanted. Owner Jim Callaway, who has been making these tubs for decades, helped me avoid so many mistakes and also helped design something that is better than I could have hoped for. His partner Trever did the install and is a true professional -- superb communicator, deep technical knowledge, and obsessed with making things perfect. If you've been looking for a tub like this, you might have run across Cedartubs.com and Snorkel -- or RH Tubs on the high end. Skip those and buy local. Custom Leisure's product is superior to RH Tubs, thousands of dollars less expensive, and without the lead time. I also *highly* recommend having Customer Leisure install it: While i think anyone handy (maybe extra-super handy) could spend a long weekend getting it set up, you'll save yourself many headaches. 10 stars if I could....Thank you Jim & Trevor. We have enjoyed this tub immensely every single night since you installed it.

    I called them to ask some questions about mold in a newly installed sauna we had installed by our…read morebuilder. He was very helpful in answering my questions to determine if I needed new wood or not. Says he has been doing this work for 45 years and was super knowledgeable about all my questions. Thank you for taking the time to talk to me!

    Photos
    Custom Leisure
    Custom Leisure
    5 foot (diameter) by 4 foot depth redwood soak tub

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    5 foot (diameter) by 4 foot depth redwood soak tub
    Baird Pools

    Baird Pools

    4.2
    (16 reviews)
    9.5 mi

    Baird Pools recently handled a warranty repair on our Pentair main pool pump and the service was…read moreexcellent. Parker arrived on time and came prepared with the tools and a replacement pump, which made the repair quick and easy. He clearly knew the equipment and had everything installed and running smoothly without any issues. It's always nice when a technician shows up prepared and gets the job done right the first time. Very positive experience with Baird Pools and Parker. I would definitely recommend them.

    Absolute disaster. Property damage and failed repairs! Hired…read moreBaird Pools to fix a small hot tub leak and replace some loose front tiles. It was a complete disaster from start to finish. * Property Damage: The crew did zero prep work to protect our property. They walked over crushed glass directly on our custom limestone stairs and pool stepping stones, causing permanent damage. * Incompetent Repairs: They retiled the hot tub without refilling and pressure-testing it to confirm if the leak was actually fixed. Unsurprisingly, it still leaks. When I raised this with the owner, Cris, his "solution" was telling us to pour Fix-A-Leak into the tub--and then told us to double the dose when his suggestion failed. * Unprofessional Workmanship: They forced an incorrect light into the socket and sealed it with epoxy. Our new repair crew had to use pliers and a shop vac just to undo the mess. The tile thinset used was applied so poorly that dark spots are now visible through our transparent tile, requiring a total replacement as it is a complete eyesore. We have had multiple reputable pool companies out since, and they ALL confirmed the tile job was incredibly sloppy, used the wrong grout, and looked a decade old. We are now spending an additional $10K to undo and redo Baird's work. Cris has expressed to us on a few different occasions that he is not willing to fix our spa, in our last email exchange he told me that, "he is not married to this spa." So much for those "Family Values, Trust and Respect" advertised on their website. Save your money and your property--do not hire this company.

    Photos
    Pool with cover open.
    Pool with cover open.
    Pool with electric cover closed. We are going out of town, so leave pump on top to avoid flooding the vault.
    Pool with electric cover closed. We are going out of town, so leave pump on top to avoid flooding the vault.
    View of cascading steps up to pool

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    View of cascading steps up to pool
    Leslie's Pool Supplies Pro

    Leslie's Pool Supplies Pro

    4.2
    (31 reviews)
    3.8 mi
    $$

    Jacuzzi Pool Filter assembly failed and Leslie's refused to handle the warranty within my 2 yr…read morewindow. I had purchased an extended warranty as well. I had to contact WaterWay directly and wait two weeks for the new filter housing. They manager at Leslie's wasn't nice about it. He just shrugged his shoulders and said that's how it is. Jacuzzi has since sold to WaterWay Plastics. Already frustrated with having to do the work my service provider (Leslie's) should be doing, I was then presented with a $300 invoice for labor after install. I refused to pay for service I had already paid for up front with the extended warranty. The service techs were both very nice but I got the feeling they were not going to get paid by Leslie's for the work. Needless to say, I will never order anything from Leslie's again. A local small contractor will likely provide a better experience.

    Amazing service from the store General Manager Heather and the store tech Chris. The field tech…read moreSteve is absolutely the best as he's knowledgeable, friendly, conscientious and prompt. When I had an earlier issue, it escalated to their Vice President Greg who was on top of it and appreciated the feedback. This store and company are the perfect example of a company that understands great customer service. I highly recommend them for all your pool needs.

    Photos
    Expert Water Testing at Leslie's
    Expert Water Testing at Leslie's
    Leslie's In-Store Service Center
    Leslie's In-Store Service Center
    In-Store Professional Customer Assistance at Leslie's

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    In-Store Professional Customer Assistance at Leslie's

    Brighten Pools - hottubandpool - Updated July 2026

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