I would never recommend Brighter Smiles Med Spa. Heidi does NOT explain procedure or provide a treatment plan at all. She treated me for small capillaries on my face. Nothing happened at all! She also treated one spot to remove a tiny area of microblading I had done on my brow. It has been orange for over a year! It's horrible. When I called to inquire about the problem, her receptionist told me it would take up to 6 treatments. Really??!!! That would have been prudent information BEFORE the treatments. Just a horrible place. Horrible personalities. She's pushy, rushy, and immensely unprofessional. read more

I've been here a couple times to get lip filler, and a lip flip. Heidi is absolutely amazing at what she does! It's very cozy and inviting inside, and the front desk girls are so sweet. I've left extremely happy after every appointment. I am now a lifelong customer. Brighter smiles is an A+ business! read more

I really like this spot. They sell all the good med grade skincare so I know they only use quality stuff. The results are natural and the doctor is friendly. The front desk is helpful and they respond quick when you call. I'd definitely recommend them for injections and facials. I get dysport here and was happy with my results. read more

I've been a patient of Heidi's for about 3 years now. I came to her with a load of issues from another injector. She was a God send to my face. Patient and helpful she has able to repair what she could and talk me off the ledge from more unnecessary injections. I am so happy with the results and will say she has done more than turn back the hand of time on my face. Her staff is truly on top of their game and always brightens my smile. Thank you for your dedication and commitment to excellence! I appreciate you. read more

A few years ago, I tried to get laser hair removal on my private area here. Even though I had blonde hair, they reassured me over and over again that they would be able to remove it. If you have blonde hair, absolutely do not get laser hair removal. It will not work. Do not listen to the lies. They only want your money and they know it will not work and they will encourage you to keep you coming back for session after session telling you that you need more sessions knowing that it will not work. Only my dark brown hair was removed. I spent about $2800 total and did about 10 sessions. I should have no hair after that and I have plenty. All my blonde/light brown hair grew back. Heidi kept reassuring me they would be able to do it. She even told the person doing the laser hair removal to burn my skin because it was the only way to get the hair removal to work. They actually burned my skin. And Heidi told them to! The owner of this place Heidi is a terrible person to deal with. She treats her staff and customers terribly. She is very manipulative and domineering. She has made me cry with her pushiness at my appointments. She only wants money. She does not care about her clients. Do not give this place a dollar of your money. Please go get your laser hair removal and Botox done somewhere else. Many of my friends have also had terrible experiences at this place. Do not give this place your business. It was a waste of money, time, and energy. read more

She fixed my migrated filler from a different med spa and it looks amazing! I love this place because they genuinely care about their customers and want them to look their absolute best. One of the best med spas i've ever been to. read more

First time visiting this place and the owner Heidi is kind and professional business woman. However I was shocked with the price they charge for the dissolving only uperlip filer for $450! The dissolving process takes about 5 mins.. ? Dr Lee Daniel charges $170 and go aesthetics charges $100 for this treatment for the new patients. i didn't have choice to leave the place because they already put the numbing cream on my daughter's lip then talked about the price... My daughter just wanted to fix her lip.. i don't think we will go back there again and hope this post help others who cares about spending money for the dissolving fillers. read more

" Confidence mentally and physically" seems to be a running thread throughout Brighter Smiles brochures and website..... My Confidence was at an all time low after 3 appointments with Heidi and her office crew..... Mean girls ..... Just a group of girls who are full of themselves and above anyone who they don't particularly care for. Smirks, attitude, disregard, and just plain overall indifference from the people that are selling confidence and claim to care about how you feel ( at a very high price $ )... It's ridiculous on so many levels and definitely not very professional or a way to show appreciation to what keeps you in business... Clients. All clients. read more

Very uncomfortable is how I felt at Brighter Smiles. The girl at the front desk was unfriendly and arrogant. The owner Heidi who did the 2 procedures to my face was aggressive, rude, impatient and seemed to be irritated with my appointment taking her time. She was in a rush each time I was there . I was told I would be offered free of charge 1/2 a syringe of filler for my lips at my wellness appointment if I was not satisfied with the results of my initial injections. The offer of free filler never was offered again to me at my wellness visit and i was not satisfied with the results of my lips. Perhaps if I were young, hip, beautiful and fashion forward I would have been treated better..... ? read more

"I don't usually take the time to make reviews, but I feel like people need to know what they are getting themselves into with this place. This is going to be a long review but I believe details matter. I went in for a sclerotherapy consult 2months ago for spider veins. Heidi (owner) and the laser tech Savannah (sp?) did the consult togther. They said my veins were a better fit for the bbl laser because I had so many small veins they could get more done with the laser in a single visit. They then said that they could even do it that day since I was already there and not summer tan yet! I asked about recovery time as I had to go back to work that day, and had an event to work at in 3 days. She said the spots made by the laser wouldn't hardly be there in three days and I could definitely go back to work that day. Excited at by possibility of near instant results and not having to make another appt, I agreed to do the laser that day....which I now obviously regret. Savannah was kind and professional during the procedure but something went wrong. I was either not a good candidate or the laser setting was wrong. When I finished the procedure my legs were in a ton of pain, I had trouble getting my pants back on. I told them as I was about to leave that I was very uncomfortable. Heidi asked "does it feel like a bad sunburn or like a curling iron burn". I said a curling iron. She asked to see them. I showed her and she said they looked fine and told me to ice and ibuprofen, and sent me on my way. It only gets worse from here. Within a couple hours I had to take a tramadol that I had on hand because the pain was so immense. I had to take the following day off of work!! A couple days later blisters formed and Heidi asked to see me. She said the burns looked "normal", just give it a couple days and I'd love my results, and refused to refund me. She also gave incredibly poor advice saying I should be popping the blisters. I consulted another esthetician, an ER nurse, as well as a plastic surgeon, all of which told me I had 2nd degree burns, that these burns are far from normal for this procedure, and to NEVER pop blisters. About a month ago Savannah called me saying she would personally refund me but that Heidi and the business are not liable. I went in to get my refund and they wanted me to sign an insurance resolution form, which would keep me from suing them. So I left without my refund. I am left with over 100 spots on my legs that I can only pray don't leave scarring. Steer clear of this place read more

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I would not go here. She paralyzed my face! I went for Botox hoping it would elevate pain in my jaw. The first visit did nothing. Upon her suggestion I can back because she said I needed more. I have now spent $300 and I still have all the pain. In addition I cannot smile. Clearly she did not place the Botox correctly. I am a UO student. HPHY major. I know she messed up. Don't go here!!! Not to mention she is rude and condescending read more

I could not say anything better about this place. It is always clean and the front desk always is welcoming and they make you feel warm. Heidi is extremely skilled with a syringe. She knows exactly where to put it on your face to get the best result. I live in another state and I come all the way to Heidi. I will continue to do that because she is the best. I never feel pushed to buy products. They are amazing! If you want to go somewhere and feel like family this is the place to go! read more

Heidi (and staff) is amazing! I stumbled upon Brighter Smiles by nothing more than a google search. I have been amazed and happy with everything I've had done there. I started with Botox, changed to Dysport (which is FAR better than Botox), BBL facial, lip filler and a lip flip. I have never left there feeling disappointed or unhappy with results. I would recommend Brighter Smiles to anyone!! I read these reviews about the staff being rude and I couldn't disagree more. They're always welcoming and friendly. 5 stars all the way around read more

Heidi is a master with neuromodulators. If you're looking to correct those 11's (which mine are resistant), she's your injector.

Yes, I do recommend this office if you are looking for a quick In-N-Out. Strongly recommend reading up on your own on the procedures before coming into this office because once you're there, you'll probably just say yes, when you should probably say no and take more time to read the informed consent forms. If you do decide to do a procedure in the office, stop and actually read the forms. Don't be another whiny entitled American blaming other people for your life choices. Duh, cosmetic procedures come with risks. Just read the one star reviews to find out about some of those. Remember anytime skin is broken with a needle, intentionally or unintentionally it comes with risks. I really hate Yelp and all the whiners out there. Shout out to all our small business owners. read more

Heidi and her team were amazingly warm, welcoming, and hospitable from the moment I got there. I had never been a patient there before, nor had I got lip filllers before, but I immediately felt I could trust them completely. The results are wonderful so far. It's only the first day, and I bruise worse than a peach, but I can honestly say my lips still look better now than they did before...even with the major swelling and bruising! Haha Thank you so much to everyone who helped me today. You will definitely be seeing me many more times in the future. read more

Teeth Whitening Service 5 stars - Savanna was great. Results 3 stars - very disappointed. My teeth came out a couple of shades lighter but certainly not white, even by her standards. read more

Heidi is amazing and goes above and beyond for her clients! Always my go to for Botox Amazing staff, beautiful place and love the care Heidi gives her patients! Def recommend read more

Terrible service, rude owner, not clean around surroundings, asked for higher tip. Rolled her eyes when I had questions

Like others i got my lips disolved because Heidi recommended it to start fresh. So we did, my lips that i liked i just wanted them bigger, went back to my original lips which i haven't seen in over 4 years. I went back a week later for my actual filler appointment. I saw absolutely no difference! Almost 800$ later, I've never hated my lips more. I wasted so much money for what? Waste of money. Should is stayed with my original med spa in Albany. read more

Ok I never write reviews but Heidi literally deserves the time. I came in so not aware of my lip filler situation. Anyone can just inject filler and move on and get paid, she literally talked me out of it! I had my filler that looked like I had a chew in my top lip "funny not funny" dissolved and today I literally cannot say enough about how I feel about her and her approach to a natural beautiful lip. TRust the process she's amazing!!!! read more

I have been a patient at Brighter Smiles for about two years. While the wait times can get a little lengthy, you have the team's full attention during your appointment. I've never felt rushed or ill-informed. I definitely appreciate that. Heidi gives it to you straight. From Laser Hair Removal, to BBL Photo Facial, and from Qwo, to the O-shot, I know exactly what to expect. I value her candidness. Huge shoutout to her assistant Jazmin. So personable on a real level. She communicates clearly, and is on point when it comes to attention to detail. I look forward to every appointment. read more

I've been coming here for almost two years and I'm always happy with the results. I get filler and Botox/Dysport, just started my vampire facials, and I'm in the process of having them laser off a tattoo. They offer a wide variety of services, always have specials, and the staff is friendly and knowledgeable. read more

Brighter Smiles Med Spa and Laser Center - Vampire facial by Taylor. - Laser Hair Removal Near Me - Eugene, Oregon

Heidi and her company have absolutely no idea what they're doing. Heidi doesn't know how to run a business.She is flighty & her staff continually lays around on the couches and they have no idea what they're talking about. I've seen it happened on the THREE occasions I wanted to get my teeth whitened and they were laying on the couches doing nothing. I think she needs to be shut down.She's a fast-talking fraud & she doesn't know what she's doing she has no control over her office and it shows. I left angry all three times after not being greeted nor treated like a customer. ZERO STARS HEIDI, YOU & YOUR SO CALLED BUSINESS SUCKS!!! read more

I have been to Brighter Smiles several times for various treatments. I love the people. Heidi is fantastic, as are her staff. They have been timely and helpful. I will be continuing my visits for years to come! read more

Heidi at brighter smiles is the 3rd person to give me a dysport treatment in Eugene. My results are phenomenal and truly the best out of all 3 places. I'm thrilled I look so young! I have never had such a dramatic result of smoothing of my wrinkles.She is an artist at what she does. She is caring and very personable and provided exceptional service. She has tricks for getting amazing results with less units of dysport by staggering the treatment which of course saved me money. She carefully listens to what you are looking for to achieve that exact result. I never felt hurried, she really takes her time with her clients. She fully explains what is available to achieve any result you are looking for. I would recommend her to everyone. I am beyond grateful I found this place and would not go anywhere else. Staff is warm and welcoming. While you wait there is relaxing white noise and a fountain that trickled in the waiting area. There is a coffee bar and popcorn is available as well. I have had a Brazilian laser hair removal at brighter smiles as well. I am also thrilled with my results from this treatment. It is just a fun place to go that you will leave feeling your best self. read more

Brighter Smiles Med Spa and Laser Center - Laser Hair Removal Near Me - Eugene, Oregon

Love Heidi !! Just got lip injections and I love them she is very knowledgeable in everything she does .She is one of the bests I am updating my review because I feel there is nobody In the world that I would trust with my face ! And I encourage anyone who is looking for Botox , lip injections try Brighter smiles out read more

I originally had my lips done by someone else in town, which lead me to find Heidi for a lip correction. I was very nervous due to my experience elsewhere. Heidi made me feel comfortable and she was confident that she could give me exactly what I originally wanted. She did exactly that! Heidi and her staff were great! read more

This place has the best spray tan in possibly all of Oregon. I have gone here multiple times and every time I tan it is absolutely flawless. The staff are just simply dolls and I'm sure they're good at everything they do. For all my future spa needs I will come here. read more

Like another poster I am shocked at the lack of credentials required to do injections. This woman (Heidi) had no idea what she was doing but went on and on about her training. I've never had such an incompetent spa experience. There needs to be some oversight of this. I just wasted money on a useless and poorly delivered procedure yet she spent so much time talking about what an expert she was. Never again, avoid. read more

Went here as a college student looking to get an awesome tan away from UV rays. I have been to many spray tan locations in Eugene as I am in my senior year at the University of Oregon, as well as Los Angeles and have never been so happy with the product and service I received here. Heidi deals with a lot of the spay tan lovers in Eugene, and is always booked but somehow seems to get me in at the last minute and is thorough with my tan and specifically how I need it. I am so picky I bought my own machine a little over a year ago, but since then have resorted to the product used at Brighter Smiles. Heidi is the most accommodating person ever, and to think she runs the entire salon but also is awesome with my late scheduling just for spray tans is unbelievable! I originally went here even after reading all the negative reviews and feel I must reiterate to everyone that you check this place out! Students get discounts, and there are awesome hair products such as Moroccan Oil available, as well as and knowledgable hair stylists. Next I am looking into getting my teeth whitened. Overall, check it out, you will love your tan and service here! read more

I went in to get my teeth whitened and it didn't work. Not only that, it took about an hour for the staff to take me in. The owner/teeth whitening person, had no time for me even tho I scheduled my appointment a week prior. She made me feel like I didn't matter at all even tho I was spending $200 for a 1 hr appointment. So disappointing. read more

I wish there was a way to give zero stars. I called to get Botox and they told me to come in that they could get the consultation and injection right the way, that I would be out of there in 30 min. I rushed there, did the paper work and waited. While there a lady walks in saying that her face was crooked because the injections she had done there and her month wasn't moving right. Long story short , after waiting for 50 minutes and no knowledge that I was there for way longer than I could, I decided to walk out. I believe in respecting people's time and they have none. read more

After looking at all the great reviews I decided to make a trip in here a couple weeks ago... It was the total opposite of what yelp makes it seem. -Terrible service - Dirty inside - Animals running around - The manager (Heidi?) had clearly been drinking as I could smell liquor on her breath while I was getting my teeth whiting consultation (which scares me a great deal considering all the procedures she does....) - I was also offered free services to leave a positive yelp/Facebook review which I could not bring myself to do after my terrible experience. Would never recommend this place. read more

I waited a little while to leave this review because I try to give people the benefit of the doubt, but needless to say it wasn't a great experience. I went in for Botox, which looked acceptable at first. I think there was too much product injected because I ended up with dimples above my eyebrows which didn't happen at the dr I'd previously gone to, but that's not my complaint. The product has already worn off almost completely and it has been two months, actually less because I went in May 29. That's crazy! The last time I got it, it lasted almost 5 months. And that's only half the problem. While I was there I was asked about lip fillers and I've always wanted them so I pulled the trigger and paid $500. The filler was put in unevenly so the right side of my top lip was bigger than the left, and the entire top lip was incredibly bigger than the bottom lip. I waited and went in for a touch up because I was told they were free, but I had to wait in the waiting room for 30 mins to have it. When I mentioned the unevenness she got extremely defensive and then charged me a couple hundred more to make the bottom lip look even but never fixed the top lip so it still is uneven. Because of the unevenness I'd say lucky that it's also wearing off super quickly but I actually paid like $850 for that so it's a huge disappointment. I find being so defensive about criticism when people are being nice after they spent several hundred dollars is very unprofessional. I'm going somewhere else to have this fixed and I don't recommend this place. Real doctors offices are where you can expect real results in my experience. read more

Heidi was super nice but has completely NO idea what she is doing when it comes to laser tattoo removal & the after care of treatment. She told me not to put any ointment on it, come to find out the laser creates a painful huge blister on the treated area and it is incouraged to put tripe antibiotic ointment on it to protect it from getting infected. No ointment, nor did she didn't even cover it to protect it. This place needs to be investigated and I honestly don't feel like she should have a licence to operate laser in this establishment. I Do Not Recommend going to Brighter Smiles for any type of Laser Treatment. read more

Do not go to this place, VERY RUDE, unproffesional staff/owner. They ignor their customers and the service I received was awefull I had to get my hair fixed somewhere else. They should open a daycare because I went there to relax not listen to kids running around. Do yourself a favor and go somewhere else. read more

no good! over booked a spray tan so we waited for over an hour to get our tans! I would not recommend a tan here

Heidi is very good at what she does but doesn't follow through with what she says she will do. For personal experience, she was fine. For business, I was very disappointed when she didn't honor the donations she made for a school auction. I thought that was pretty lame. Again, for personal use, she is great at multitasking and fitting you in on a schedule that works for you. I also recommend calling back rather than leaving a message or email because I think they can get really busy and may over look it but sometimes if you wait until just before the top of the hour you can get someone. read more

I was looking for the perfect day spa to take my daughter to for her birthday. I had been to Brighter Smiles once before for a foot scrub, and I liked the open layout of the spa. The prices were unbeatable so I booked mani's, pedi's and haircut/styles for each girl. The staff was wonderful! Heidi was friendly and made us feel like family for the several hours we were there. They treated the girls like princesses and made it the best birthday our daughter has ever had. Now all our girls want to have every birthday there, and it is a nice place for when I need a mommy's day out. I highly recommend this spa! read more