If I could give this business zero stars, I would. I strongly advise against purchasing a vehicle from this dealership. BUYER BEWARE. For those seeking an explanation, here is what happened. I visited the dealership intending to trade in my vehicle, which I still owed money on, to see if they would cover the remaining loan balance. My car had a small dent on the hood, roughly the size of a golf ball. While I was test-driving a vehicle, the staff inspected mine. When I returned, they asked if I would file an insurance claim for the dent, claiming it would cost them $1,200 to repair. They specifically instructed me to say it occurred in a parking lot so it wouldn't cost me anything. This was dishonest and unethical. I refused to make a false insurance claim and told them I would take my business elsewhere. Only then did their tone change, and they suddenly agreed to pay off my vehicle in full. Second, I was made to wait for hours. By the time we began the paperwork, I was mentally drained and just wanted to leave. They rushed me through the process and buried additional warranties in the fine print without clearly explaining them. One such warranty added $5,000 to the total cost. They repeatedly claimed I was getting a "deal," but said the only way to offer it was by increasing my monthly payment. Third, after the sale, they completely ignored my attempts to follow up. I called over 30 times across three days. When someone finally answered, I was told I'd receive a call back but that never happened. I followed up again, got the same promise, and still heard nothing. I have screenshots from a salesperson assuring me someone would be in touch "ASAP." That never happened either. Fourth, make sure the dealership requests a 10-day payoff amount for your trade-in while you're present. Do not let them delay. It took them over three days to contact my bank. When I reached out to the bank myself, they were confused and told me no request had been made. Meanwhile, interest continued to accrue, which meant the actual payoff amount increased, potentially leaving me responsible for the difference. To anyone considering doing business with this dealership. Record everything. Document everything. Thankfully, I kept all my paperwork and screenshots. I don't know if they saw from my license plate that I'm a veteran and assumed I'd be an easy target but I will not be taken advantage of. This business has a pattern of misrepresentation, which can constitute a breach of contract. Don't let them deceive you, you have consumer rights. I will be posting this experience on every platform available: Google Reviews, Yelp, BBB, Facebook, and relevant veteran community pages. I also intend to contact others who have had similar experiences to determine if they've filed complaints with LARA (Licensing and Regulatory Affairs). I will be filing a formal complaint with LARA and strongly encourage others who have had negative or unethical dealings to do the same. The dealership already has four complaints on record. To be clear: After nearly a week, someone finally reached out, and we scheduled a time to address the issues they caused. However, this is not praise, it is the bare minimum. It does not erase the experience I had, nor does it change my recommendation. read more

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These guys are scammers, Mark proceeded to show me a vehicle with a salvage title and did not state once, clarify or ever once bring it up. He said " I don't know, haven't checked on that" on top of that mark is very unfriendly and not easy to work with. the finance manager is very disrespectful. They all have an attitude problem at this embarrassment of an establishment. read more

sales man was not truthful I would not recommend this business. Did not negotiate price. Just another business that manipulates you! read more

It sounds like this place needs a class action lawsuit to set them straight! Between them and wixom motors they are screwing people left and right! My daughter bought a car from them and they said their printer was jammed and they'd send the paperwork later. They never sent it. They said they would fix what was wrong with her car but they never did. All broken promises from scummy salesman read more

Don't waste your time or money buying from these thieves and liars. They will sell you junk, claim to make it right when you call them out on it, then bend you over and stick it to you royally. Nothing but false hope and lies from all of them. Not living up to their word at all! Buyer Beware!!! read more

I bought my BMW 328i from Brighton Motors back in February and thought it was gonna be a smooth process. Instead, it turned into a full-blown headache I'm still dealing with. First off, they ran six hard credit pulls on me without clearly explaining anything, and then acted like I couldn't qualify for anything better. Spoiler: I went to a credit union the same day and got approved at a 6.4% rate. They just wanted me stuck in their financing. Then they sold me a "3-year" warranty for $3,500, but the paperwork only said 2 years. I left a review about it, and they reached out saying they'd "fix it" if I took the review down. That alone was a red flag. After all that, I started hearing the contract might've been voided, so I went back in person and they told me it wasn't--just "the old version." That didn't sit right with me, so I called the warranty company myself... And sure enough, they confirmed: Brighton Motors voided the warranty themselves. No coverage. No refund. No help. I went back again to ask for a refund and now the story is, "Oh we just submitted payment." Like... MONTHS later? I have receipts for everything--texts, voicemails, paperwork, even a recording with the warranty company confirming the whole thing. If they don't make this right soon, I'll be pursuing legal action. This whole situation has been dragged out way too long. Just wanted to put this out there in case anyone else is shopping for a car. If you go here, triple-check every detail, and honestly, maybe just save yourself the trouble altogether. read more

Alright so we bought A 2021 Ford Explorer of these people. And everything was good and cool for about 3 days. But then the check engine light came on. No cool no cool. So I get my scanner out and see its some evap codes. Nothing major but not cool. This is A 3 year old car with not many miles for A decent chunk of change. I continue my search and find the codes were last cleared right before the pictures for the vehicle were taken. So we call to confront them and they say they did work to warrant clearing the codes. But did or could not provide A work order to prove as such. They did say they would take the car back once the title (IT won't) came in. So already 2 lies. Now some time passes and were waiting. Still haven't even gotten the plate. Anyhow I go in to confront them in person. And the guy I talk to says they never did any work. And that the people that owned it before them must have cleared the codes. Well that just means they didn't properly check the car before selling it. Still A very bad look. Also we were promised A second key. And got one that didn't work. So we have one key!!!! And the backup camera is blurry. These people are liars. Do NOT EVER buy A car from them. read more

if I could negative stars I would. I purchased a 2018 Audi from this dealership Aug 1, 2025 and have been trying to get them to fix my vehicle and honor my warranty for the last 7 months. My salesman Will was nothing but a young conman who lies and treats you like garbage once he gets his money! Even after calling him out on several lies he still proceeded to lie to me. The vehicle was sold "as is" but we were told it had a clean title and no issues besides a sensor light on. Well low and behold we took it to the Audi dealership a day after purchasing due to oil leaking and found out the car has over $10000 in repairs needed!! one of them being major structural damage and the other missing airbags. The general manger Cory will tell you he'll take care of you and make things right yet I haven't heard from him since Jan 23, 2026. it's just one lie after another with these people... I'm now stuck paying over $500 a month for a car that isn't even running at the moment. STAY CLEAR OF THIS HORRIBLE DEALERSHIP!!!!! read more

DO NOT BUY FROM THIS DEALERSHIP!!!!!! Scam artists and will do anything to sell a car. They don't want to listen to what car YOU WANT TO PUT MONEY INTO. They'll keep offering the trash on the lot. Billing manager came out to give me "advice on buying cars at a young age" and basically told me to spend 10k more than what I want to spend and THEN the billing manager said and I quote "GM bought Lexus so why don't you just buy a GM? GM is very reliable" GM BOUGHT LEXUS??? Are you kidding me? THEN they said they can have a car drove over from another dealership 30 minutes away so we say okay will wait. We wait 30 minutes, I say " what's going on? " he calls them and says they're on the way. Okay we wait. Another 15 minutes i say " we have to go in 15 minutes what's going on?" They call again and say " I can't get ahold of them but they should be here any minute" so we wait 15 more minutes and I say " I have to go now you just wasted all my time " and I left. Come to find out that car that could be drove over that day, Needed a STARTER and didn't even start what an absolute joke of a dealership. If you want to waste your time and talk to some braindead salesman come here. Also they have vapes in the vending machine that anyone can get if you're under 21. So if you want a easy legal lawsuit go in and grab one and call the police read more

Kaelyn helped me sell my Lexus NX 200t today (in process of purchasing a hybrid vehicle) - process was straightforward and quick. I was already frustrated with other dealerships and their low offers, long wait-times, & pushy sales people. Brighton Motors' dealership reached out to set up an appt time, appraisal process was efficient, and they were able to meet my $ expectations to sell. Everyone at this dealership was friendly and attentive, and made sure someone assisted me as I waited. Excellent, professional service that I would recommend to others that are considering selling. read more

Brighton Motors - Used Car Dealers Near Me - Brighton, Michigan

I NEVER DO REVIEWS BUT FELT COMPELLED TO DO THIS TO SAVE ANYONE ELSE THE HEADACHE OF DEALING WITH THESE A$%HOLES Shady establishment. Bought a used truck there. After purchasing it, I took it to my mechanic for an oil change. He told me the vehicle was unsafe to drive. The frame had been rotted through. My mechanic couldn't even lift it on his hoist without the metal starting to crack. He said there was no way Brighton Motors would not have known this. I called the store to ask for a refund and the manager said "Well it got you home safely right?" They refused to give me my money back and said they would "work with me" to buy another truck on a trade-in. I ended up donating the truck to charity since I knew Brighton Motors would just turn around and sell the same vehicle to someone else. Stay away from this place! Unethical and the worst in used car sales!!!!!!!!!! read more

We had a horrible experience at this sleazy dealership. They kept our vehicle for an extra 3 weeks without doing the agreed upon work, then dumped it off to our neighbor without giving us notice that it was being delivered. Sounds crazy, but it's true. They literally allowed our new vehicle to be stolen if it hadn't been for our neighbor's ironic timing. After many ignored calls, we sat with an over-priced lawn ornament until they realized that we weren't doormats and then they partially did the agreed upon work. Worst car-buying experience ever- do not go here! You have been warned!!! read more

They owe me new tires and break pads as part of the sales agreement. I've called over 10 time and I basically continue to be told that they will call me back. They never call back. In the process of filling with their local court to enforce the contract they agreed to. Absolutely ridiculous. read more

Terrible experience. Hard core sale manipulation to get you to buy extra extended warranties. Sales people were ok but nothing to rave about. We will never buy a car here again. Ugh. read more

Pissed off customer If I could give them a ZERO. ...I would! I was in helping my son purchase a car. He needed me to be a cosigner. Unbeknownst to me they proceeded to run FOUR hard credit checks. I only authorized one. Upon speaking with their finance department I'm informed, in a condescending tone, that they run as many as they want and too bad about the 20 point credit score hit! Word to the wise.....SHOP ELSEWHERE! read more

Brighton Motors is a terrible used car lot, which I found out when I accompanied my niece to purchase a vehicle from them. The sales rep (Shane) kept misrepresenting the numbers to make it seem like they were reducing the price of the vehicle, whey they were simply shifting costs/fees around. After waiting a half hour for an interest rate quote, Shane cited an outlandishly-high figure. When we said "no" and began leaving, he immediately and miraculously offered a rate that was about half of what he had just quoted 5 seconds prior. Trying to gouge a 20-something-year-old single mother by unnecessarily doubling the interest rate is reprehensible and morally atrocious. He had the real rate the whole time, but tried to get over on a young woman. When the sales manager was tagged in to solidify the sales price, he kept talking fast and not answering the questions. He consistently kept trying to take us down a different discussion path than what we were asking. When I started computing the price, he literally took MY calculator away from me in the middle of my computation and tried to show me his own calculation in an attempt to steer me away from doing the actual comparison that I was computing. When I immediately took my calculator back (i.e., took my power back), he got an attitude because I wouldn't let him control things. When it came time to sign paperwork (because my niece did ultimately purchase the vehicle, even though I wouldn't have) the finance manager couldn't answer any of the questions. The only question he did provide a definitive response to was a total lie, which I caught him in with my follow-up question. Read everything before you sign it, because they play around with numbers and try to hide fees. After you pay, they will forget all about you and will not honor their commitments. They promised my niece that they would order a new battery for her. After she left, they said the price was too high and that they would only pay half for it. Ultimately, it didn't need a battery at all (which any competent mechanic could test for); it needed spark plugs and coils - which she was on the hook for replacing herself. They also promised her to program her replacement key. She had to drive up there 3 times before that was finally done. This is an unethical used car lot and I wouldn't recommend that anybody purchase from them. read more

I'm only giving 1 star because I can't select 0 or negative. My son agreed to buy a truck once he had a dealership inspect it. These guys took 2,500 from him, had him sign all the paperwork and he drove the truck to a dealership for inspection. When the truck failed inspection and he told them he did not want it, they told him he already bought it because he signed the papers! The best part is they kept his $2,500 AND the truck. They refuse to discuss this or negotiate at all. I can't believe they can steal $2,500 from someone, keep the vehicle and just think they can do this shit. Next step is court, it will be for more than $2,500. read more

Great sales and service department! They made the whole process smooth and easy! Thanks Brighton Motors!

Beware of this place! Bought a truck from this place. Drove it home and the brakes were grinding. Pulled the tires off when we got home and the back brakes were shot. I had to put new brakes on it before I could drive it again. It was also extremely muddy underneath like it was taken out mud bogging. They charged $899 for dealer prep. I'm wondering what they actually did to prep the truck. What a bunch of scammers! read more