I can not praise them enough! Britney (and team), thank you for your patience and ALL of your effort while I researched, asked a million questions and for easing the process for me. We drove and hour (a few times lol) to Mazda Brighton, because your prices are better than others. Thank you all so much for a fantastic, easy, thorough experience! read more

Waste of my time!!! XXX First, they didn't call when they said they would. When I do get the quote, they add on over $1800 to the purchase price by tacking on UNWANTED JUNK. Isn't this bait and switch? I am TOTALLY DISGUSTED and have reported their dishonest practice to Mazda. GO SOMEPLACE ELSE !! read more

Today was my first time at Serra Mazda dealership in Brighton, Michigan. I had called in this morning to confirm the appointment I made online and Nick answered. He was extremely helpful, kind and friendly. I knew, just from that call that I had made a great choice with Serra Mazda. When I arrived, Tristen greeted me at my car and introduced himself. He was also kind, caring and immediately checked me in for the appointment. During the day Tristen kept me posted on what was happening with the car. I was impressed with his knowledge of the technical aspects of investigating and discovering the issue. Once they had determined what may be happening it was quickly referred to the national experts. I had noticed an employee at the checkout desk and asked who the manager was for Nick and Tristen and she said she was. Her name was Jade. Almost instantly she was so friendly and kind. I told her I wanted to commend Tristen and Nick for being above any other Service Advisors I had experienced. For the owner of this business, I can tell you that you are outstanding at hiring personable, kind and knowledgeable employees. I spent 37 years managing worldwide customer service for a major corporation. When I was young, I worked with a professor from the University of Michigan in the creation of corporate customer service training and trained customer service for years. You never see a business have their entire staff working as if this was their own business. However, that is what these employees are doing. Coming into Serra Mazda today, felt like I was a member of the family with how kind everyone was. I have bought a lot of cars over 50 years and no other dealership comes close to how well your company is managed. Your employees are so professional and also look like they love coming to work. That is an almost impossible task to accomplish. I appreciated everyone today. Also, while I was waiting, I looked at the show room and the sales team was exactly the same. They greet you with a kind "hello sir" and genuinely smile indicating they were glad you came in. Because of what I did for a living for decades, I tend to watch what people do out of habit. Tristen, Nick and Jade are amazing at their jobs and if I was still creating corporate training, I would have used all of them as examples of how to ensure retention and grow a business. And lastly, even though everyone seemed to genuinely love their job, everyone was always working hard. I'm just so impressed with this team of highly dedicated individuals. read more

My husband and I drove here from Flint to look at a Mazda CX50. We'd had a good experience buying from Serra Honda in Brighton and figured that we'd give the Mazda Brighton location a shot. We stood around for half an hour and could not get anyone to even acknowledge that we were there. It felt like being at a party you weren't invited to. I understand that everyone was busy that day, but no one said anything to us and we were in the showroom too! This happened on a Saturday and by Monday at 10:00 I made a deal with Suburban Mazda in Troy and picked up my new car that night. Someone at the Mazda Brighton location needs to teach their people SOCIAL SKILLS. read more

Justice Tolbert helped me so much and made car buying stress free! Thank you Justice

Horrible dealership!! Made an appointment to get my vehicle appraised and test drive a new car. Drove 1.5 hours only to find out they decided to close on a normal business day. No communication to let me know or reschedule the appointment. Please take your business elsewhere! read more

Serra Mazda Brighton - Car Dealers Near Me - Brighton, Michigan

Service department is top notch. Jade and Tristan will make sure you are taken care of. Same great service as when it was Brighton Mazda. Sales is a scam of a disaster. Read the reviews and believe them. We had to report them to corporate for an attempt to sell us an extended warranty based on the premise that Mazda only has a 12 month warranty on electronics in the vehicle. This is called making money off the backend of the sale. Serra Mazda is not the same as Brighton Mazda. Car purchase now takes dealing with three people and about 4 hours. We bought two CDs-9s in 2017 and both purchases took about 30 minutes. Buying a cx-30 in 2021 was horribly excruciating and if my husband didn't love the car we would have, and probably should have, walked out. read more

The service department at Brighton Serra is amazing. Jade and Tristan are incredible with communication. I am kept up to date on all service needs as well as timing to complete them through text. I am not car savvy, but the team at Serra takes care to explain with video what recommendations they have to keep my car running great. Not high pressure...they totally respect my decision to follow or not follow their recommendations. And as an added benefit, the waiting room has great coffee. I highly recommend the service department for your Mazda's needs. read more

Serra Mazda Brighton - Service department Serra mazda - Car Dealers Near Me - Brighton, Michigan

Went here to help my mother buy a car. After we asked for the final numbers they said they would let us know by the end of the day. Had the car picked out and everything. After several hours of not hearing from the sales manager I text him and asked what was going on and after bantering back and forth he finally admitted that he sold the car out from underneath us! If you're looking for a new car do NOT trust this dealer!!!! There's several others in the area that are more trustworthy and willing to take your money. read more

I would give less than 1 star if there was an option. I picked up my MX5 on 13 March thinking it was the most pleasant auto purchase I ever experienced. It has since turned into a nightmare. As of 15 April I still didn't have the paper work to license my Mazda. All I have received are promises and excuses. It is now 16 April and it took a call to the general manager to get things moving. I am wondering how much longer it would have taken without getting the GM involved? All in all it took 33 days to get the paper work to register and license my car in Ohio. I purchased my first car in 1972 and have purchased many since. I told the GM this was the worst experience I have ever had in purchasing a car. read more

We purchased a new Mazda late last summer because we wanted to use the discount available through our Sam's Club membership. What a mistake! The car was not ready when promised, not once, but THREE times. And on the third time, they knew that the car would not arrive in time, and they didn't even call us. We drove about 50 miles to find out. They mucked-up the payoff on our trade in, resulting in bank fees after I cancelled our auto-payments. The memory card was never installed in the nav system rendering it unusable, and the license plate was hanging on by a thread because they attempted to install it with a self-tapping screw rather than the factory threaded screws. I was happily surprised when someone in the service department told me that he would be near our house the next day, and he offered to stop by. I rearranged my schedule to be here when it was convenient for him. No show, no call. Another day wasted. Love the car, though. read more

If you want the best possible service at Brighton Mazda, see Jade Stone. She fights hard for her guests to be treated fairly. I would recommend her every time to friends and family. Truly remarkable!!! read more

Please never buy a vehicle here!!!! I bought my car in July 2020. First, the man child who sold me the car never filed my paperwork, which caused a lot of follow up for me between them and Bank of America for my loan. I had a "we owe you" agreement with the service department because the car came with a ding they said they would fix, which took multiple calls and eventually me just showing up in person to get them to fix it because no one would call me back and handle it. But here is the worst part...I purchased a service agreement that supposedly covered multiple things, including oil changes and tire rotations for 6 years/100,000 miles. When I showed up to get that done, they had no record of me having the package I was supposedly sold. They shared with me that the man who sold me the package (Virgil Garcia) had been fired for scamming people, and that what he actually sold me covered none of the things he told me it covered, and they said they would "make it right." And then I never heard back from them. When I went in for my next oil change, I tried to get it handled AGAIN and they apologized no one had ever gotten back to me, and let me cancel the BS package I had purchased. But they prorated it for the year I had it even though I didn't use it and they had dragged their feet on helping me. The finance specialist Tyler said yet again that he would make it right and call me to offer me a few years of oil changes to make up the money they cost me, and then of course I never heard from them again. I'm so sick of calling them and being told lies and never getting the help I'm promised, so I've pretty much given up at this point and still lost about $400. So long story short, don't ever go to this dealership! Even when they blatantly admit that their employee scammed you, they won't do anything about it. The constant revolving door of managers also goes to show how horrible this business is. The only kind and helpful person I encountered is the newer service manager Jade. She tried to help and showed sympathy even though she wasn't the one with any power to help. But everyone else was the worst. read more

Came here looking at a 2013 used vehicle this dealership had. Firstly, it doesn't take 2 hours to run someone's credit and secondly, there was absolutely no need to run my husbands credit 7 TIMES. 2 times alone were just the dealership itself which I can see on my husbands credit report. Then once my husband walked out after waiting so long, someone ran out to tell us it'd be a ridiculous amount per month. We had already been approved through carvana and our bank so we went with that and are paying more than $100 less per month than what the dealership gave us (with warranty and gap coverage included) and even got a newer vehicle! We're now being harassed by all the people they sent my husbands credit to and he wasn't even told it was being ran that many times! If he had known he would've walked out after the first time. The salesman, Darryl, also acted as if my husband was an inconvenience when wanting to inspect the vehicle. Carvana and our bank only ran it once and we were approved after 5 minutes for much better vehicles so I'm glad we did not do business here! read more