took my 2006 VW Golf to VW of Ann Arbor for a keyfob pairing. If you have ever had the immobilizer…read moreprevent you from starting your car, you know there are many "hacks" on the internet, one of them being disconnecting the battery to reset the electronics. When I reconnected the battery, I didn't tighten the terminals properly, so just as I parked my car at the dealership, the battery died. I left 2 separate messages to 2 separate mechanics AND told in person a service rep, that the battery was drained but all it needed was to be tightened and recharged. The dealer "tested" the battery, confirmed it was "dead" (duh), and proceeded to tell me I needed a new battery (for almost $400) and a diagnostics (for nearly $200). Knowing perfectly well what the issue was, I refused and had my car towed to Steve's instead (I have AAA) where Shaun and Jordan simply left a trickle-charger connected over the weekend and now the car runs just fine. And I was charged nothing! What a class act! I will never go to a VW dealer again, ESPECIALLY not VW of Ann Arbor. If you have a European car, just go to Steve's and save yourself from being robbed by a stealership.

Very professional staff and service. Left with running automobile, clean car and warranty of parts…read moreand labor. Also had a chance to meet the owner Steve who is very courtesy, caring and pleasant to speak to.

A short while ago my back up camera died. Took it to the dealer and they wanted over $1000 to fix…read moreit, said it was a 4 hour job. Took it to Barry's and was fixed for only $400 which included only one hour of labor. I had other work done at similar savings. As long as I own a vehicle, not under warranty, Barry has my business. Honest beyond a doubt. I give the business a solid 5 out of 5 and more if I could.

I thought I might have a exhaust leak and/or a bearings problem, and figured it was ready for an…read moreoil change. After checking everything, I was told it didn't need immediate attention, and was still safe to drive. Mo, Frank and Berry have been my mechanics for at least 20 years, and I totally trust them. As an older single woman, I know they will never try to "fix" things that don't need fixing, while making sure my van stays in the best shape possible. Their prices are very reasonable, too. Their main policy is honesty, and good work!

Both Mario and Kate delivered outstanding assistance for my recent big…read morecollision job. The work was done perfectly and their helpful suggestions along the way made things super easy for me. I strongly recommend this collision shop!

Mario and staff... Thank you for doing an excellent job on my car. I was originally told 4 weeks…read moreand had it back in 2 weeks. They were extremely nice and easy to work with. I would highly recommend them. Thanks again!!!

I had them work on my RV and it was awesome. Recently had them look at an alignment issues with my…read morePacifica wheelchair van, and they fixed it right away, and the cost was far less than I expected.

Harold's has been top flight for years. Five Stars. Honest, highly experienced, not overly…read moreexpensive.

Went there to get an alignment on my keep wrangler and also needed to get the steering wheel…read morestraightened after I installed a new steering gear. Alignment was ok, but the steering was still off. Wish they would've told me that they're especially good with Jeeps. They also didn't have the expertise to repair an oil pan gasket. I suppose they're ok for basic stuff like oil changes, tune ups and basic bolt on suspension work.

Really great! They got me set up on the same day. Competitive pricing and excellent customer…read moreservice. Made me feel like family there. I'd def recommend.

Automotive Techniques was our go to service provider for our European vehicles for a number of…read moreyears. Dave was our primary, and only contact, and he certainly ran the shop and specifically the front office. Results were typically very good. For myself, I recommended Automotive Techniques several times. After not requiring their services for a few years, I returned last year with my son's car. To my surprise, Dave was not there. In fact, no one was at the front desk. I had to find someone in the back room where 2-3 folks were watching TV. I asked, "Is Dave here?". The response was, "Dave is gone" (with a chuckle). Turns out, the gentlemen who provided an update was the owner - someone I had not met for the 15 years. "Finding" someone in the shop became the standard, as no one sat at the front desk. Moreover, it later seemed there were limited customers coming in. Which, I later did not find surprising at all. This was start of an amazingly frustrating experience which was supposed to start with a simple diagnosis of a power failure problem. Front desk was piled with paper and in disarray. Looking back to the rear office - same. Before Dave left, they switched to a new system to run the shop service operations. Because the previous customer data was not moved to the new system, there were 2 systems to look up past service for history and a new system for new service. It was clear the owner did not really know how to operate either system. He could not answer any of my questions and got frustrated quickly, waving off any inquiries. He told me to "come back" the following week to book an appointment because the entire shop was leaving for a conference. (And it was clear he did not have a handle on how to book appointments). A bad decision on my part, I did come back hoping the service would still be positive despite initial impression. Got the appointment while the owner tried to fumble through past maintenance records to determine anything else needed or problem history. After 2 days, they could not diagnose the problem I brought the vehicle in for. To me, there were not trying at all. They found another problem that they choose to focus on because it was obvious and easily fixable. The springs. I actually had to offer to drive the vehicle to try and replicate the problem because they gave up. I authorized the springs. Took 2 days to receive them for some reason. Car has now been in the shop 4 days - nothing done. Then, they could not find the wheel lock in the afternoon (they never bothered to look in advance or ask for it). I tell them it is in 1 or 2 places. They cannot find it. I come to the shop. I find it almost immediately. In the glove box like I told them. Because of the delays trying to find the wheel lock, they cannot complete the work until next day. In the end, I made probably 4 trips to the shop. Spent all kinds of time supporting the efforts on my time. They did not address the primary problem. Vehicle was in the shop for 5 days plus a weekend. Received the full bill of course for the springs and attempting to diagnose the power failure at $175/hour, no discount for all the troubles. Not even an apology or acknowledgement. Certainly an apathetic attitude throughout. Might be a technical genius when it come to fixing car, but certainly could use some assistance in running a service operations and being attentive to customer service. Needless to say, found another provider and very (very) happy with them.

I called and scheduled an appointment a couple of weeks ago and just dropped off my vehicle for the…read morerepair. I called the front desk when they opened after dropping the vehicle off and was informed that they "were not going to be able to get to the repair for a couple of weeks". I spoke with the owner and he told me that they had some issues last week and that they neglected to call me and notify me that I was not going to be able to get the repair done. Moral of the story: I spent time and money to drop off the vehicle, paid for an Uber to get home, was told that they cant help me and that they knew they couldnt last week, now I have to pay for an Uber to pick the vehicle up. Tell your friends and family to stay away!!!!!

I appreciate the fact that this place is open Sundays. Derell (I hope I spelled his name correctly)…read morewas very helpful and nice. They were also pretty fast.

The employees there were very professional and fixed my tire for me on a Sunday so I could make it…read moreto work the next day. I really appreciated their help. They did a great job!

David was a joy to work with. He did a great job explaining all my options and helping me pick the…read morebest car for me. Thank you, David

Logan was awesome in helping me get my Infiniti q50 . I love it !…read more I definitely recommend going here they will the do their best for you I promise