I needed a side mirror replaced and it was a special order, Jacquelyn was so helpful ordering the…read morenew mirror and making sure that the special order decals matched. She gave me an excellent price and she was super helpful, accommodating and super sweet.

Throughout the past years I've had multiple vehicles repaired here and since I naturally have trust…read moreissues of coarse I've gone to surrounding collisions in the area and around Michigan for estimates on each repair I've needed and every single time drakes always has a $200+ cheaper estimate than anyone else without even mentioning to them that I've taken it elsewhere, I've never had to pay more than their estimate quote, love their honestly and how helpful they are, all the repairs look as if nothing even happened, they aren't open on the weekends which is maybe the one flaw they have but I'd rather pocket that few extra hundred & not being able to pickup my car on a Saturday-Sunday...highly recommend this place to all my friends and family & you reading the review! Amazing communication & knowledge here! Add the detailing service to your repair, my car looks brand new inside and out when I pick it up, I'm always amused & grateful every time, thank you always!!!!!!!

WOW! Not only did they do a perfect job, but they also gave me a free nicely professional exterior…read moreand interior detail cleaning worth about $300! Not even Maaco would do the extra effort to detail my car for free. Communication is well done throughout the repair process. Look no further for your next collision shop!

Elite service from my first call for an estimate until I picked up the repaired vehicle. Ryan and…read moreSuzanne were great to work with and kept me continuously updated on repair status. Vehicle was ready ahead of schedule. Fit and finish of repairs are factory fresh. If you ever need collision work, these are the people to see.

I have attempted to get an oil change on 3 separate occasions and different times of the day. I…read morenever been there before and thought it was a nice place to visit. They offered Free WiFi and Free coffee while you wait. I had a coupon for a $17.95 Full Service oil change. They have a 8 car garage and only 2 cars in it. and the 5'6" guy who looks in his mid 50's, maybe arabic. Tells me to come back at 8:00 am to use the coupon and even then, I get the brush off over the coupon. They have these NAPA coupons on the http://valpak.com as well as the http://www.napaautofarmi... websites. They offer coupons for Free AC Inspection & Brake Inspection w/ approved repair. If he had an issue with accepting the coupons, why does he advertise them on a monthly basis. It makes no sense!! They are losing several money paying customers because of this guy whether he's the owner or a worker, Not to mention pissing them off. I wanted to give these guys a chance and each time they have turned me away! I even offered to get an oil change, tire replacement. I won't be back! Just to let you know this store has 2 yelp listings at the same address, **** UPDATE **** July 10, 2013. I decided to contact NAPA corporate office to report this matter to them and they stated "All Michigan NAPA locations are independently owned and operated by franchisees and they have the option to not accept NAPA coupons even if it has their own store address on it. The corporate office didnt seem to care either. Don't expect to receive any good service from this company.

Excellent Service Friendly people Lou &Peter and their Crew Fixed my car the First Time when Other…read morecompanies Failed and Charged me exclusively Can't say Thanks Enough!!!!

Customer service was great. Repairs were excellent…read more Friendly owner. Great work

I completely smashed my hood a few days before my birthday and got a quote from the dealership that…read morewas well over $700. I decided to take it to haithem instead and that was the best decision I ever! He was so sweet and professional. He got everything fixed for a fraction of the cost of my original quote. Definitely recommending him to my friends and family. If you're reading this review to decide if you should go to him or not, definitely go immediately!

I came here on a coworker's recommendation, and I was NOT disappointed…read more Brought the car in with AutoZone codes, they gave me an estimate and got the car in and out for a timing belt and system in less than a week, and actually under the estimate price. I'll definitely go back for regular maintenance.

Had a last minute repair that urgently needed to be done and they fit me in with no appointment…read more This is without a doubt the best service shop in the area! Great people, reasonable prices, local business, excellent work. They charge less than the dealerships and get to you sooner. I would not go anywhere else.

My insurance sent me here after I had been rear ended, all seemed good at first, they got my car in…read morequick. I had asked them to do an alignment on it because it wasn't steering properly and it's a brand new car with under 5k miles so I obviously wanted it straightened out. They said they would look at it and get it fixed up. I dropped it off on a Monday morning and on Friday they were calling me telling me the car was still missing a piece but they wanted me to pick it up anyway (yeah I'm not picking up an incomplete car just to fit their time quotas). They suddenly had the back ordered part it was missing a few minutes later and were able to complete it so I went and picked it up that Friday. The alignment was still off from first driving it away but I decided to have my dealership fix it when i went in for an oil change a few weeks later figuring they'd do a better job anyway. At the dealer I was told that my car still had a bent axel arm from the accident, something that them running an alignment immediately told them. So my question is did Minsers completely miss the $1700 of damage this was or did they find it and decide it wasn't important enough to fix (I'm not sure which is worse). I then called my insurance company and they told me I had to take my car back to Minsers despite my objections. I took the car back the day after the dealer found the damage and was told they would get it fixed up. After I had dropped it off I got a call from them informing me there were allegedly scratches on my wheel insinuating I had further damaged the vehicle not related to the accident. I'm not sure what was going on with that or what they were trying to pull but I obviously had not damaged my vehicle and the call ended with that. I got my car back today and it appears to be fixed and driving like new again which I appreciate (and expect). I looked at all of my wheels and there are no scratches to be found which is interesting to me as there we're supposed "fresh" scratches on a wheel. All in all yes my car is now fixed after bringing it to them twice. They seemed to use genuine GM parts which is also a positive. Although I felt as if they were trying to take advantage of me and possibly scam me due to me being a young woman and not knowledgeable about cars. Pictures to show that the damage wasn't even that extreme.

A place you can trust!!!…read more I unfortunately wrecked my car pretty bad a few years ago and took it here for repair. It was in bad shape and they did a wonderful job of putting it back together. Someone keyed my car and another person sideswiped it and left some marks on each side of the car. I took it in for a face lift today and it looks brand new again. The owner is very nice and even had my car cleaned up for me when I came to pick it up. I would recommend this place to anyone.

Stopped by this dealership without an appointment to test drive a MC Countryman…read more Will (Wahid) was v e r y helpful, professional, informative, attentive and his follow-up was spot on! I particularly appreciated the no-fuss, honest candor! I'll be back when I'm ready to make that purchase - thank you, Wahid!

Made cars available to test drive. Slow to provide additional info or response to q's & offer…read more Never really rec'd the detailed info requested.

Mario and staff... Thank you for doing an excellent job on my car. I was originally told 4 weeks…read moreand had it back in 2 weeks. They were extremely nice and easy to work with. I would highly recommend them. Thanks again!!!

Great customer service! Quality of the work was fantastic. Very responsive to the needs of the…read morecustomer.