I can not praise them enough! Britney (and team), thank you for your patience and ALL of your…read moreeffort while I researched, asked a million questions and for easing the process for me. We drove and hour (a few times lol) to Mazda Brighton, because your prices are better than others. Thank you all so much for a fantastic, easy, thorough experience!

Waste of my time!!! XXX First, they didn't call when they…read moresaid they would. When I do get the quote, they add on over $1800 to the purchase price by tacking on UNWANTED JUNK. Isn't this bait and switch? I am TOTALLY DISGUSTED and have reported their dishonest practice to Mazda. GO SOMEPLACE ELSE !!

Got a poorly detailed used car when we showed up for pickup. CRV missing rear tonneau cover some…read moretools and had to request an air compressor after salesman told me that an empty storage is supposed to be empty. Wont return again.

If I could give this place a 100 negative stars I would. They sold a vehicle for with a busted up…read moreoil pan said it wasn't leaking when we sold the car. People say Serra do better but they can't. They also said you should have looked under the vehicle before you bought it. Jason Freeman's a joke too he was laughing about it what a POS. Jason also said you should have brought your own mechanic to look at it first before you bought the car. The manager is Rich Chambless was no help. I would never buy a car from these scammers. They say reputable company. Look at this oil pan you tell me who sells a car with an oil pan like this. Bunch of scammers.

This review is for the sales team. Unsure yet about service, I'll update accordingly when that…read moretime comes. Sean Kelly and his team were awesome to work with. Great experience, excellent communication, and not pushy at all like others sales people I've worked with. They are true sales professionals with a kind and respectful approach.

F-150 broke down on US 23 and Brighton Ford's service department got me in on a Friday afternoon…read moreand all fixed up by 4pm so that I could get back on the road heading north to deal with flooding at our cabin up there. I greatly appreciate your helping out someone in a bind. Thank you.

Visited the dealership today. I had my air pressure…read moreadjusted right in the service drive. Quick easy painless and no charge. They also offered a free car wash. Wow , so nice. Thank you

I'm sharing our experience in hopes it leads to a fair resolution--either from Champion Buick GMC…read moreor from Stellantis/FCA. My wife and I purchased a 2019 Ram 1500 Limited from Champion Buick GMC on August 25th. The sales experience itself was positive. Brad and David were genuine, helpful, and made us feel comfortable during the purchase. We knew the truck had higher miles and no dealer warranty, and we accepted responsibility for normal used-vehicle risk. What we didn't expect were issues tied to incomplete repairs and inspection oversights. We drove the truck daily from the day we bought it. On October 4th, the truck suddenly overheated, the AC blew warm, and a check-engine light appeared. After scanning it, I discovered the cooling fan wasn't operating. Upon inspection at home, I found a basketball-sized nest, chewed plastic, damage to the headlight housing, and scratched washer tubing. This didn't occur while the truck was "sitting"--it never sat idle and is driven daily in a suburban neighborhood. Further investigation revealed a known issue on these trucks: leaking washer bottles dripping directly onto the cooling-fan harness, causing corrosion and fan failure. The dealership had replaced the washer bottle prior to sale, but the repair was not completed properly. The bottom mounting bolt was missing, the hoses were not replaced, and washer fluid continues to leak directly onto the harness (visible blue residue). I temporarily restored the fan by cleaning the connection, but the failure returned within a week. We are now making payments on a truck we cannot safely drive due to overheating. On October 25th, we ran into Brad, who sincerely tried to help and asked us to bring the truck in. Brad did follow through and called us back. However, the decision not to assist was made by management (Michelle), and Brad was put in the position of delivering that decision rather than management addressing it directly. That was disappointing given the circumstances. We also later discovered the truck was sold with an open recall that had been outstanding well before our purchase. At this point, I have the front end disassembled again, the washer bottle is still leaking, and I am facing harness replacement and potentially larger electrical repairs--all stemming from what appears to be an incomplete pre-sale repair and inspection. I'm not posting this out of anger. I'm posting because I believe this situation deserves review and accountability. We had a good initial experience, and we want to believe Champion Buick GMC--and Stellantis/FCA--stand behind customer safety and proper repair standards. I'm asking for Champion Buick GMC or Stellantis/FCA to step in, review this case, and help resolve an issue that originated from incomplete repairs and inspection oversight. We're open to communication and just want a fair outcome for our family.

Cuz they will help you out on a new vehicle of your choice... Ask for Jamie...He is a great guy to…read morework with!

Thank you Ashton Hill for helping us get into our new Traverse! And Adam Hill in financing! Great…read moreteam!

I am newly retired and needed something under $10k that I could finance for just a few months. I…read morefirst spoke with Matteah, who frankly should be a sales person. She put me in touch with Nolan and Jamme who worked magic with my horrible credit. But Kayla Ferguson... This young lady has the personality and drive to be a major player in sales. She's not a sales person. She's a person who sells. First thing she sells you? A smile. Whether on the phone, in email, or in person, Kayla's smiling and very positive. She went outside in the snow to make a video of my car and sent additional pics of it as well. Kayla was beyond patient as the insurance company took forever to issue my policy. When all was said and done, Kayla asked me if I was happy. Even if I hadn't been up to that point, I would have been then, because it shows she cares. Oh yes. I bought the car!!

Service is terrible! I was told they couldn't reproduce the problems I'm having with my new…read morevehicle, how do you drive it 2 miles and diagnose anything? They never called me to tell me my vehicle service was completed, said they called my husband...they don't have his number. And then couldn't find my keys when I got there.

great communication and professionalism. they are really good at what they do and any problems are…read moretaken care of. tu pat and chris!!!!!!!

I bought a 2020 Cadillac XT5 Sport recently (flood car) & I can say that I am very pleased with…read morethe vehicle ! It not only runs great but the body & trim look great! I had a problem with the rear wiper & washer. Cris sent me a new G,M. wiper & washer kit at new charge. GOOD PEOPLE TO DEAL WITH & PLEASANT ON THE PHONE !

The only used car dealer I trust. As a family, we have bought three cars from Conley Auto. the…read morefirst 2 cars lasted well past 200k miles. I'm still driving the third car and have put over 60k more miles on it without any issues beyond normal maintenance.

Rented a Penske truck with tow dolly and the owner stayed open past operating hours as well as…read moreproviding a tutorial on hooking up the tow dolly. Made it simple and easy to drive away. Made us confident that we would reach our destination without any worries. These guys do know what they are doing and customer service was spot on.