The facilities are wonderful, clean and well kept but the food, oh my God, it just sucks. They…read morecheap out on the food, it is served cold to those dining late, they've stopped serving lunch and have taken away choices so you get what they make. The dietician needs to get the boot, she's like Frau Bucher in Young Frankenstein. If you want your parent to lose weight, they will be put on a starvation diet with the crap served here.

What can I say except the same complaints I see here from other families is the same thing still…read moregoing on. I moved my mom in last October and every single employee with a title has left except for the activities director. The communication is non-existent. They do not answer phone calls, emails, and they do not even change their vms when someone leaves and a new person steps in. It's almost a conspiracy that they do not want you to know what is going on with your loved one. I tried for 16 days to get my moms invoice and they charged me a late fee! 16 days??? I asked them to talk to the doctor about increasing my moms meds. That was 3 months ago and I haven't heard back since nor does the nurse contact me back. Housekeeping is horrible. They clean the middle of the room and that's about it. The caring staff who works their butts off are wonderful and I cannot say enough except I feel bad for the conditions they must all work under. Every business needs customer service! This place cannot get that after all these years? It starts at the top. The director was going to meet with me in July and then she ghosted me. It's now October. It is horrible enough seeing your loved one decline. Dealing with this on top of that makes for so much more heartache and frustration.

Staff is still friendly, residents lovely…read more The Resident Nurse, who was extremely helpful, has just suddenly disappeared during past week, no explanation offered. It looks as though a new, residential building is set to begin construction adjacent to one I'm in now, which will mean a great deal of noise and debris in air for the next year or two. After sampling the cafeteria food upon first moving here, I can't personally recommend it, though most older residents seem to enjoy it. I'm trying to bring down my own veggies to eat with a plain chicken breast and salad offered, so I can enjoy lively dinner company with fellow residents. Will have to see how things go.

Mary P. gave extensive tours to my family. The facility is very clean and modern, but also…read morecomfortable and cozy. There are a myriad of amenities. In addition, they have assisted living plus a number of levels of care up to end of life. They can provide medication to residents, ostomy care, catheter care, bathing, dressing, toileting, housekeeping, escorts by wheel chair to dining and throughout the facility. If you need a medical bed or wheelchair they can help coordinate. If you need to move they have a liaison that would work with your to help bring furniture to their place for design. And also helping thin out belongings . Optional. You can eat in your room. Staff has 24 hour care and shifts with RNs, CNs, LPNs, mgmt director social worker, sales, care coordinator. The facility has indoor parking, handicap too, there is security with locked doors so people cannot get in after a certain hour . There are cameras. There is restaurant quality restaurants, a number of places to eat, depending on if you are assisted living or independent living. And there is a gorgeous rooftop spacious area with loungers and chairs and outdoor furniture with a gorgeous view of downtown Chicago if you want a cocktail. The rooftop is open but w a ceiling. And then there is a facility up top where you can also rent if you have a party. Wall to wall windows. And there's a bar area. There is a large movie theater. There is a beauty salon and they do massages. There is a physical therapy room and physical therapists can work with you depending on your needs. Medicare coordinated. There is a church nearby and walking distance. There are a ton of activities listed on the wall that are going on every single day. They are posted also in the elevator. And you can receive a copy. Every assisted living resident wears alert necklaces around their neck and when you press it, it sends a message to the staff or the nurse in short order to come to your room if there's something urgent or an escort needed. This is not skilled nursing, but it has a lot of features in the plus care category that would meet the needs of most people in their golden years. If you are flat on your back and convalescing, you probably should be in skilled nursing. But that is not the energy or aura of American House. It's a breath of fresh air with senior living to end of life. There's absolutely nothing American House couldn't provide to probably 99% of people. I was very impressed. There is also a grocery store being built across the street. There's parking in front of the building that it's very spacious. If you have to unload a wheelchair. The front door is automatic. It's a building that takes up a full block. It is clean, and the residents are very friendly, and the staff is very friendly. The price point is appropriate and will not break the bank. There are tailored approaches. And it's in Oak Park, which is a lovely community, very diverse w restaurants and parks, and very close to the city. They provide transportation within 8 miles for free. Or rather as part of your monthly rent. This is a month-to-month rental. With a minor down payment. There is also outdoor space in the courtyard and umbrella tables and a bar and a cooking grill. And there's also small gardening with people who may plant vegetables or flowers. The rooms are very modern and comfortable, and there is no stove, but there is a microwave and a sink and stainless steel refrigerator appliances. The rooms are hardwood floors and tall windows. Lots of light. Good views. The windows do not open for safety. The rooms are carpeted. No bath tubs. Walk in showers. And the closet space is huge. The doorways are wide for wheelchairs. You can decorate it the way you like. Utilities are included. You can get a landline separate. But most people have cells. Parking is extra. You are a couple blocks from Rush Hospital. Again great facility. Mary P. is a tremendous asset to American House and is very thorough in her explanations of the offerings of the facility. Subject matter expert, she is great listener. In the assisted living area, some people do put up their names outside their door, but it's like an apartment. And very private. So your doors are not open like a nursing home. And there's a number of areas with televisions and there is a piano, and coffee bar on the first floor. Books to read, games, social schedules. Wonderful, spacious, clean, I give it five stars.

Maryanne was great every step of the way through a difficult time. Place is great staff so…read morehelpful, beautiful place food is good , and everyone has been very loving and great care for my dad. Whatever we needed Maryanne has helped and walked us through all of it . Grateful

So kind and welcoming. The staff on the memory care unit was amazing. Admin was responsive to the…read moreneeds of the client

of course they are overly nice when they want your money. as soon as you commit , they do whatever…read morethey want and do not like when families advocate for their loved one. They take it personally and don't make necessary changes .

Before today I would have given 5 stars but recent events led me to write this review. My loved one…read morewas a resident and I was very impressed with her care here. She was recently sent to hospital and denied re-admission to CBV. This caused us to scramble last minute trying to find another facility. When we called to question this decision we were referred to someone in marketing, Megan. Megan was beyond rude and unhelpful. She couldn't tell me why my LO was denied re-admission and also wouldn't give me access to the clinical team. I reached out to Jazmine (always amazing and helpful) in social work and she gave me the number to contact one of the nursing directors. I've yet to hear back. I have filed complaints with the state and the ombudsman program. There are proper protocols to follow in cases like this and they cannot refuse to give a clinical reason for denial. Hopefully this helps other families. I would avoid this facility as patient care is not the priority as much as their reimbursement is. That is the only possibility for reason of denial as they could not or would not give us a clinical reason.

They told us to go to the hospital for tests (couple days). Then notified us we couldn't return…read more Went to New Summit in Arlington Heights. What an improvement. Sometimes bad things happen for a good reason. Everything is better.

An absolute nightmare and I would not recommend to anyone whose loved one needs memory care and has…read moreissues with daily living tasks like toileting. My mother stayed there from November 2021 until February 2023. We were promised the world when given a tour - the best food, best care, night motion detectors in case they get up at night, call button watches in case they need help, the works! Everything ended up being a catastrophic failure which was a combination of true neglect, staff turnover, overpromising, and lack of problem solving from upper management. Staff would take hours to answer a call alert. That means if your loved one falls off the toilet and presses their watch or the wall string, they could bleed out and never be helped. The excuse was that assisted living alerts were clogging the phones of memory care staff phones, but they never tried to figure it out, or we were told their phones were dead. I constantly had to go get staff if my Mom needed to be changed, or just end up doing it myself if I couldnt find anyone. If your loved ones medications change or they have a lot of meds, make sure to be on top of the staff. There were countless issues with getting the proper meds were I had to go home and grab backup meds when they werent able to fill critical meds properly. Neglect and lies from the nursing staff. i was called one day to be told my mom had fallen but they went through protocol and she was fine. Much to my horror, the ring camera I had in her room showed the fall, two caregivers helping her up and tossing her back on the bed. The nurse never came to do an exam. My mom clearly was shaken up from the fall as she was barely responsive and all the nurse ended up doing was trying to shove pills down my moms throat as she could barely hold herself up. I am crying as I write this thinking about how neglectful this was. I showed the video to the executive director and it was just a shrug. They terminated the Nurse but nothing else was done or changed with protocol. The food portions were abysmal. if you didnt make it to the diner, which my mom didnt because the stroke she suffered caused her to be fearful of being out in the main room, you would be left with the smallest portions. And despite the fact it was known my Mom had trouble feeding herself, they would just leave the food with her and I would come and just see a cold dinner and her not having eaten. The turnover in staff using outside agencies meant that either staff didnt care about their job or they didnt know the personalities and needs of the residents. There were times staff would sit my mom on the toilet and then say they would be right back and leave here sitting on the toilet for 30 minutes - as a fall risk that was absolutely unacceptable. I could go on and on but it was just absolutely awful. There was no way I could sleep at night or take a day off with so much going wrong all the time. There were attempts to create updated plans for her but they were never followed through due to staff turnover or just lack of follow through. Dont let the nice facade of the building and main lobby fool you when it comes to their memory care. Additionally, multiple management members cursed me out when all I was trying to do was ensure my Mom was getting the care promised.

Belmont does it again!…read more There is absolutely no communication at this place. In addition to messages not being delivered, some of the staff have difficulty with English! We responded to the outreach from the staff, and it made no difference. If you care about your loved ones, avoid this place. I'm trying to get my spouse to get her parent out of there.

My mom is loving it here! What a change from the previous place she lived. The food is good, there…read moreare a lot of activities, and the staff is really responsive. They have a good bus system so they can take the residents out. And there are acts that visit. It's clean. I'm so glad that we made this change!

They provided professional and excellent care for my mother when I needed someone fast. Jenny…read moreCastillo met with us at our house and thoroughly explained their services. The next day she had a caregiver for my mom and they got along very well. What a relief! Thanks again Jenny!

Having past experience with The Key caring for an elderly parent we called them when I unexpectedly…read moreneeded some care following surgery. An excellent decision! Nancy and Gail took the time to explain options and respond quickly to what became a changing situation. The home health aides were all pleasant, competent, and respectful. They offered assistance as needed, and made the experience of being dependent less difficult. In particular Sophie went above and beyond to help identify solutions to problems, write up a care plan, and made getting help with bathing and personal care pleasant rather than embarrassing.

I worked with Kerry at Senior Living Experts and her help made the process easy to navigate. We…read moreneeded to find an assisted living community for my father-in-law. Kerry asked a lot of questions to help narrow down our options. She recommended several places to help us determine what size/feel would work best for our situation. Kerry set up the appointments for our tours and checked with us to get feedback. Our timeline for moving needed to happen sooner than we thought, and Kerry helped keep us on track. My father-in-law is happy with his new home and we appreciate Kerry's help.

Several months ago I'd grown increasingly worried about my mom's safety at home. The day we were to…read morediscuss assisted living with her doctor, I found myself calling 911 and sending her to the hospital for what would be 51 days, sepsis, 2 surgeries & 2 rehab stints. Having her return home was no longer an option; which led me to quickly get to up to speed on senior living options,mostly on my own. I found her a place & moved her in all before her release. While I ensured her safety, I second guessed my decisions as she vocally struggled to adjust; it was a lot of change particularly for someone who rarely left her home. Almost 6 months in, a different set of doubts & worries took over. Did I make the right call, could she live somewhere more affordable, would she outlive her money, etc. I don't even recall what search term led me to Senior Living Experts, but I'm grateful. Rebecca listened to my story and made me feel less alone. She thought where my mom was at was the best option in terms of cost, desired location and care needs addressed, but would do the research and circle back. We also discussed the care she received currently and provided a few suggestions. As promised, Rebecca followed up and confirmed her initial assessment. Yes, I'll still worry about her finances, but I now have a better understanding of the landscape and what comes should her care needs increase. If I had a do over, I would have started with Senior Living Experts, they are amazing!

Finally people who get it!!!…read more Words can not begin to express how grateful I am for your service to have to peace of mind while away as you are assist my most prized possession -my parents is INVALUABLE. I recommend you often to others who I encounter with similar needs and extol the benefits of your services. A+ Thank you 70 times over: Ruthie, Jonathan & Jonathan et al.

Provides quality care for their clients. The whole staff and management are wonderful to work with,…read morecompassionate, and go above and beyond as caregivers.