Recently just worked with this facility to facilitate placement for one of my patients. Everyone is…read morewelcoming and have friendly smiles from the moment you walk in the door. Staff was very helpful and took the time to work with my patient under complicated circumstances. My patient recently completed her rehab and is back home and is stronger than before her accident. HIGHLY recommend this facility!!!

Please do not ever bring your loved one here. The pictures are outdated just like the facility…read more It's downright awful and the administrative staff there have absolutely no business running this establishment. The smell is atrocious. Stifling even if you visit after 5 pm. Administration stays in their office so they don't have to inhale it. If you bring attention to it, they will turn around and say that you're raging or are being aggressive with them because you're wanting and needing and begging for care for your loved one or begging them to make sure your loved one has a safe space that is not littered by wheelchair parts in their room and random people's underwear thrown in her closet Or even worse when they put someone else's underwear on my mother. Anything in this facility that is not bolted down has the ability to grow legs and disappear and I do mean anything. They have known thieves that are residence in the facility yet nothing is done about it. The other residents suffer for this. Please note there are few nurses that are gold to the core!! I've given them reviews and accolades to other admin there and kudos but it stops there. Morale here is down for the entire facility bottom to top, admin to clinical, including the residents. This reflects clearly that there is a DIRECTOR problem, and it is evident that this place is not being directed in a very good direction. I have seen nothing but decline since my mother has been there at this facility under current management. It's just nasty. Residents have lost all morale and just rock back-and-forth in their doorways. There's no activities director so the biggest thing they do is play bingo for a soda. If you do not do anything else ever, please understand that this facility has violent offenders in this facility and there have been physical altercations while my mother has been there. Please , If you were having to make this hard decision for your loved one, I can tell you with a calm, caring voice to please do your research do your visits, do not listen to the sales pitches their marketing throws out, do not trust ANY pictures posted!! You have to dig deep in that place just to find a chair that is safe to sit in. The entire facility is just dilapidated and that is the truest word I can think of to describe this place. My mother went in there, clean and mobile. Now we do not bring family to the facility because we're embarrassed of the stench that meets us at the door, my mother is always in dirty clothes that does not belong to her and smell smells like a sewage plant. We have to pick her up from the facility, take her to our home, bathe her ourselves, clean up the chronic fungus that she has from the facility that will not treat her Medically for it consistently, Bandage everything up, make sure we have new clothes for her before we can even sit down and enjoy a dinner and relax,. This is not a dramatization or an exaggeration. This is what our life is with a loved one at this facility. I have posted what 30 months ago looks like vs 18 months in this facility. We were told that my mother would get all kinds of cognitive therapy and physical therapy, but again, the residents are just there to breathe and the evening shift are all too happy to hurry up and get their medicine and food and make them get in their rooms because they don't want to deal with them. This Facility has more issues than Cosmo magazine. Do not put your loved one here I beg you!! We'll see how long this post stays up over on Google since the executive director likes to block reviews so the fake ones that are posted from the facility's family members and friends with fake accounts make the facility look better . Great directing here ! They want absolutely no transparency here!!!

I will start with the facility. Yes, it is as old as dirt…read more.. My mom is there after suffering a massive stroke while I was at work. She was admitted into the Rehab. section (back area of building) for 30ish days. That area of the facility 100% excellent. All staff members are A+. Physical therapy is also excellent. They have rehabilitated my mom to some degree, but there is still a long way to go. She is blind in one eye and paralyzed on right side of body. She cannot speak, walk, or feed herself. She is also suffering with two blood clots in brain, has heart and kidney failure. She has high blood pressure, dementia and copd (even tho never smoked in her life). I have a very sick mother... She is now in the long-term care section (front). The problem is there are a lot more patients. Most of the staff really do care about my mom. If I see something then I address it with kindness because I know they care. It is hard to care for an elderly person, I know that. She lived with me until the massive stroke, but I can sleep well knowing she is being watched 24/7. My piece of advice to anyone who wants it from someone who is experiencing this. Do not just leave your love one there without frequent visit, input, and assistance. One thing I do is I choose to wash my mother's laundry so it does not get lost. Also, while visiting if I see she needs her diaper changed then I do it. If I see she has spilled something then I clean it. It is not because they will not it is because they have not gotten to her yet or she just did it. I decorated her area in the room. I brought in a tv and wall mount and hung it on her wall. I know when meals are served. If I can come and help feed her I do. She fell out of her bed. I didn't blame the staff, I know my mom. She was trying to get out of the bed. I have her on hospice and I simply ordered a bolster for her bed to avoid that happening again. It arrived in one day The other day I heard the nurse say to my mom, we are not going to give you your blood pressure medicine today because your blood pressure is really low. My mom didn't understand them, but I did. That is something I would have never known to do at home. I'm there as often as I can to ensure everything is well with her...That is my job...but they do their job just fine. It's a lot and no one is perfect and I don't expect them to be either. Also, I now understand why patients are up front in wheelchairs. They are watching them to ensure they don't fall or they are avoiding the possibility of bed soars, etc... I'm learning as I watch...I give input when my mom is up there. For example, make sure she has her cell phone, so you has something to do and yes, she can be there a little while, but eventually she needs to be put back in her bed. She is old and sick. Again, that is my input and guidance that I provide to them. They need that information, they don't know her like I do. I read the bad reviews and I feel for them, but that has not been my experience. Yes, I have had my moments when I want to take her home, but only because of guilt, nothing to do with the care they are providing. I hope and plan to take my mom home one day, but she just needs more time to get better. For now, I am okay where she is, but I will never leave her alone, I am there every single day. I made sure my mother is close to my home. I can be there in 5 minutes. I am her voice... It is a shame how many forgotten residents I often see without any visitors. I will never leave my mother alone. Overall, I'm happy with the facility. I gave it 4 stars only because the facility is old and can use some improvements, like new furniture in rooms and maybe a few more staff members to help with patients who need feedings, returned to room, etc. It is a thankless job and most of them do a good job and do care. One last thing, I give two thumbs up to the cleaning staff (Terry) and Laundry lady. They work hard to maintain the facility. I don't know everyone's name but they sure know mine. They all know my moms name.

I would like for Glenview Wellness to recognize the cna T she is very well experienced in the job…read moreshe does. This woman will go above and beyond to make sure her patients are comfortable from feeding to changing and positioning them. We need more like her she has been a true blessing even though my mom don't understand her helping her out she has alot of patience and cares alot for all the patients she has to care for. Thank you for your awesome service. Lisa Gutierrez

My 87 year old mother has been receiving services now for 2 weeks with 4 weeks left to go and WE…read moreLOVE THEM! Their office staff is prompt, professional and knowledgeable and their staff that visits mom at her assisted living are equally awesome! I am so glad we went with them to provide mom the help and care she needs.

From the owner: Providing You with Exceptional Home Health Care in the client's place of residence. At home or…read moreAssisted living facilities. Aspira Home Health Aspiring Excellence in Home Care Facing the challenges of mobility limitations, disabilities, medication management, IV therapy wound care, age-related conditions, and other health concerns should not hinder you from living the life that you want to live. We provide Skilled services which include Nursing, RN, LVN, Physical, Occupational, Speech Therapy, and Home Health Aide services as ordered and prescribed by the physician. At Aspira Home Health, our clients are always our priority.

These are always the hardest reviews. You know places no one wants to go to. Think about it do you…read morelook forward to going to a assistant living nursing home? Maybe having a family member their could be stressful You Think? With the growing aging population you have plenty of choices and of course its going break down to what your willing to spend or do. Our family decided the location and price was acceptable here and we were close to visit daily to be with them. This was in 2019. Of course with Covid came many challenges the FIL has dementia and MIL can barely get around but the care has been extremely helpful and above anything we could do on our own. We send staff come and go in hasn't been easy for them and the ones that remain are real hero's to us. We see them weekly and there has never been any issues to report, other family members visit different days we have camera installed and everything goes like clockwork for us. I am here this morning and I saw the negative rating and just wanted to make sure this wasn't the case for everyone. Watching someone decline in health is hard it's even harder to make the time and effort to do it yourself in a pandemic. We are grateful for the staff and Legend Oaks for the care of our Family.

This place conducts daily elder abuse/neglect and constantly violates HIPPA regulations by mixing…read moretheir patients medications or purposely giving their elders the wrong mediation. My mother is a resident in their care and they've destroyed phone charger cords (of which I bought or of my own money), stole hair care products from her (that were gifted from friends and family strictly for her), and constantly give her the wrong medications without water (every single day). And if the patient needs to be transferred to another location or new rehabilitation facility, they will mistreat that patient everyday until the patient leaves. DO NOT SEND YOUR FAMILY MEMBERS HERE!!!! THIS PLACE IS A LAWSUIT WAITING TO HAPPEN!!!

Just visited looked wonderful very exciting about really more.. the people were delightful, the…read moreplace was very clean very very very pet friendly. I'm excited waiting to make my decision with the Lord on what to do.

Both my parents were in this facility four years ago for rehab. I had sworn I would never use this…read morehorrible facility again, which I have not. I was reminded of Parkwood while talking with my mom's home health nurse. She has a new patient in Parkwood. I was interested in reading reviews to see if anything had changed. Doesn't look like it. Whatever you do, do NOT place your loved one in their memory care. Take a look at it and you'll know why. Four years ago, we were all still dealing with problems resulting from Covid. I tried to explain the issues we had at Parkwood on that. Primarily, the caregivers were very inattentive. My parents were in Parkwood for six weeks rehab. One day I found my mother lying across the bed with her pants down below her hips. An aide had taken her to the bathroom and left her like that when she mentioned that at home her husband normally helped her with that. The aide said ok and left her. I was more than happy to get my parents out when their rehab was over. I don't know if the director is the same person, but the director at that time was totally indifferent and did nothing about the issues I brought to his attention. Only unpleasant memories of Parkwood. I do not recommend it.

Fui a visitar a mi abuela y terminé encontrando chinches??? Qué asco...De verdad debí revisar…read moremejor, pero también deberían haber limpiado bien las camas y revisado todo. Estoy bien molesto....

Families, please think twice before trusting Bear Creek Lodge Rehabilitation in Grapevine…read more We placed my father here after a hospital stay, hoping for professional rehab and care. What we found was horrifying. Severely short-staffed: Nurses were taking care of 16 patients alone. No wonder medications were hours late, therapy was nonexistent, and calls for help went unanswered. Poor communication: It took 6 days before a social worker even sat down with us to discuss a care plan -- only to find out my dad hadn't had a single bath the entire time. Horrible food quality: Meals were often so bad they had to be thrown away. We routinely brought outside food, and one evening after dinner, my father became violently ill. Shocking incidents: We witnessed another family slipping cash to a nurse just to ensure their mother was cared for overnight. The day we checked out we were told they were giving us a antibiotic because he had pneumonia. Latrice the head nurse held the prescription out from us and made us call many times before we were able to get the prescription. This facility feels like it's on the brink of collapse. If you love your family member, PLEASE look elsewhere. What we saw here broke our hearts and shattered our trust. I will be filing a complaint.

I wanted to point out exceptional service by Elba. Currently, she is in charge of transportation…read morefor the residents needing to go to doctor appointments. Elba takes great care making sure the patients are secured and ready to go. Additional, Elba serves as a CNA and her care for my wife is excellent. ( I wish there were more like her). I have known Elba for over four years and her understanding of customer service is amazing. Elba understands that the patient is her primary concern and they pay her salary!!!

PT/OT/ST OUTSTANDING AND 5 stars. A few key staff, Louise (aid) , JT (facilities) Patty…read more(reception) all very friendly and helpful. Most the rest of the staff not so much. Standard answer is "I dont know". Eye contact and smiles are hard to come by. The furniture in the room was disgusting. Clothes were lost and only found because I took pictures of them and they knew what to look for. Power plug for Ruku was stolen the first night and never returned or replaced. The new administrator Janell has her hands full, however I believe she is going to be a great addition to the community. If you are going their, or placing a loved one their, go often and ask questions , follow up, take pictures, or maybe look for a different place

therapy tools are primitive and child-like. food is never on…read moretime. And served room temperature or worse . PRETENDERS NOT CONTENDERS

super star amazing photos genuine products high quality easy to work with economy…read morehandling arrived within days exceptional communication outstanding customer service great sense of humor total asset to the system promt reply for returns would come and stay again great food and excellent nurses and staff made me very happy left positive feedback thank you! aaaa thank you mindy and happy to see nick go!!! thank you also regina and thank you for calling me about my donation to your bingo sessions! met a lot of new friends and side yard with ice cold water was pleasantly great in the heat! love to all of you guys and gals. james always brightened up my day with all the great music thank you james for all you do. can't wait to see you again. god bless each and everyone of you!!!

I had the best care this last weekend. I want to give kudos and love to Ayo (my nurse) and Julia…read more(my nurse) for being so kind, compassionate and help with explaining everything What a pleasure having both of us them as my caregivers. Jackie brewer. The are the best!!!! Room.#1203

The people here are okay. The facility itself is a crap show. They don't work with their older…read morepatience the way they should. My gpa had a stroke couldn't move his right arm but could still walk. He stayed here for 3 weeks used up all his insurance and left in a wheel chair not being able to walk at all. They have people to do the physical therapy but they all just sit in the room talking amongst themselves. Not only that i've visited my grandpa during this time to find his room filthy, him with his door shut yelling at the top of his lungs desperately trying to get some help and not one person blinking an eye. Then his release day came and no one in the facility knew he was leaving which is odd because he is their "patient" so to speak right? Overall just not a great experience and would not recommend leaving someone you care about in this facility especially for long period of time.