I was once a 5 star reviewer but I'm back with my most recent visit to amend to 1 star. All because…read moreof homophobia from a single male nurse. He refused to look me or my wife in the eye, never introduced himself, and physically hurt me. I am bruised from where he wrapped my arm SO tightly with a band to insert my IV. The band tightness was actually more painful than my kidney stone and sepsis, the reason for my visit. I begged for relief and so did my wife. I twisted and moaned and cried in pain. He said nothing. This was completely awful, emotionally scarring, and I cannot believe this man is allowed to practice medicine when he does not care about the patient's comfort. I wouldn't recommend going here if you even might look a little gay.

The following review is for my visit on 12/16/2024 @ 21:21…read more Friendly, Fast, and Efficient. I absolutely dislike anything to do with going to see a doctor, but this place takes care of business. The staff goes above and beyond explaining everything and take their time to treat you with care. I will only go to this facility from here on out.

I am a frequent visitor to this distinguished medical center. My family and I have been receiving…read moremedical services in this center since 2017. The care that we find in this site is of a high standard in one continuous pattern, starting at the registration window to the doctor's visit to the discharge and the pharmacy. This care has never changed, my family and I thank the Manger of this center, who is distinguished in serving patients, Her office always opens does not close except when she is not there. Thank you JPS for having such distinguished people working at this location

By far one of the worst clinics ! The nurse named Elaine is so rude, unprofessional and unhelpful !…read moreMy last TWO appointments for orthopedics has been scheduled through my chart. This nurse Elaine phoned to tell me that she couldn't schedule the appointments because she didn't know how... no I'm transferring you to someone who can or even asking for help just telling me that she couldn't schedule an appointment so I cannot get my knee repaired because she doesn't know how to schedule an appointment. The last time I had an appointment at the clinic my "doctor", Dr or Nurse Grant, literally walked out in the middle of the appointment mumbling about some thing and never even returned! We were literally in the middle of a conversation about medicine and she got up and walked out and never came back in. A nurse came in to do my check out and then my medicine was never prescribed to me that she said she would prescribed because she got up and walked out! I had Covid and pneumonia and the Jps Wataga clinic refused to see me. They told me that they did not have any appointments. I then told him that I was going to walk in and another appointment magically appeared ... The workers at this clinic do not want to work and no one is running it! It is a very, very sad excuse for a medical clinic.

HIGHLY recommend this place for any urgent care needs!! Far better experience than a Care Now…read morefacility!!! You can get in quickly as they are not as busy as Care Now and you get great attention. We have been there twice now and we're in and out within 45 minutes! No need to make appointment if you're in a hurry. The staff and doctors are so nice and kind. They don't treat you like a number. They are just awesome!!!

No Gina, it wasn't caused due to increased demand for Covid related business. I and many others had…read morebeen left on a phone call version of 'read'. I know this because the cars that came after me followed the same procedure of parking and calling the main line to inform the lobbyists of our presence in the parking lot. What I witnessed after was these drivers never stepping foot inside the building because of the long wait time over the phone. I assume they decided to try their luck elsewhere. The one that still came after me and parked next to me, grew agitated and eventually walked inside (his phone Call was on his car's Bluetooth loud enough for me to hear). Then I grew agitated and walked inside... only to find out that this car neighbor of mine was seen before me only because he walked inside before. If I only knew I had to walk inside to be seen, I would have ignored the damn sign at the door and walked inside. I would have saved myself over 50 minutes of waiting in the car. Could have been only 10 minutes of waiting. But still no sincere apologies or acceptance of responsibilities.

I was admitted to alliance Mental Health facility last week. I got to come home on Tuesday so I was…read morethere for a one week. My time there was extremely helpful, all the therapist knew what information the patients needed to get well. The nursing staff was fair, there were a few nurses that were much nicer than others. The techs on the other hand were mostly nice and showed a genuine concern for their patients. However, one tech amed CeeCee was not so caring. So when you're admitted to a mental health facility you have certain rights as a patient. During my stay there, I was going through the patient handbook and found so many discrepancies. I'd like to think that I had a part making the changes that they did. My biggest complaint was for snack time every tech had a different rule. One would let you grab From from the cart. The other would have to hand it to you. So when it was time for snack, it was CeeCee who was handing them out. It was so frustrating because one tech would have a rule, and the other tech would have something different. CeeCee's policy was no one could touch the snack cart. She had to physically hand it to you. Being the 12-year-old I was acting like when she handed me my snack I snatched it from her. Then she proceeds to threaten me by saying you do that again and I'll drop you! I definitely filed a complaint about issues that I had there and and I filed a positive one for the people who were kind and helped me out during my stay. The food is really good and on days that I didn't like something I could order a chef salad with chicken. Like I said, I would go back 100% for a little mini break from my situation.

We had a nice experience here starting in the emergency room, and later admitted for a few days…read more Emergency room was quick to get my daughter into scans and looking for issues. Took about 7 hours to get a room, but the ER was packed with people. Everyone was great, thorough, and helpful. 3rd floor staff was nice and the 3 Dr.'s were concerned and had some good tips with follow up care. Comfy enough chairs made into a bed for family overnight. As comfortable as can be in a hospital stay. Pics of food and 3rd floor area . Decent choices also. Thank you staff!

Wow. My experience here was the worst I've ever had. My son was hemorrhaging post tonsillectomy…read more(throwing up blood, etc), and I was told BY THE DOCTOR "there's nothing we can do". What? This is a facility meant to treat EMERGENCIES. Luckily they got in contact with Cooks and figured out that, surprise, there was actually something that can help stop this type of bleed (which is a well known treatment). What utter incompetence. Children are people too. One would think you'd be able to count on an ER in a suburban area for reasonable help. The only two bright sides was the man who drew my son's blood for testing and the woman at check in. Im thankful my son is now fine and recovering (thank you cooks children) but people should be able to count on the nearest ER for support, but that doesn't seem to be the case. Do better for community you serve.

Went there with a major nosebleed that had lasted hours. The doctor saw me 5 minutes, said he…read morecouldn't do anything to help! I went to medical city where they did bloodwork, and stopped the bleeding. Don't go to Baylor, they don't care about the patient

Before being seen I asked what the cost of the visit would be because I had the option to go to a…read moreprimary care provider instead. I was told that the visit would cost $44 after providing my insurance information. Two weeks later I received an invoice for $177.00. In my opinion this is criminal. There is no honest business model where a price can be quoted that is just an arbitrary lie and people can be expected to pay more at a later time.

Do not go here. 10/10 do not recommend. The staff is unreliable, unfriendly, they are slow and wait…read moretimes are excessive. Expect to repeat yourself to everyone. You will give the same information more than 3 times at every level. They do not listen to you. When you finally see a doctor, the bedside manner is non existent. They talk as they behave, they do not have your best interest at heart. The level of care is sad and disappointing. I was so upset with my level of care that I asked for a refund. It is no surprise that months later my issue remains unresolved. The type of care you will get is equivalent to writing a check for services not rendered. Poor quality care period.

Normally I go to Dr. Wong on Riverside but this sister clinic here in Keller has been so great…read moreaccommodating me with Riverside's busy schedule. I was greeted with the same familiar faces I see at the other clinic which was a relief and they appear to have a cloud based system because I didn't have to redo any forms when I arrived which was so gtrat! I was taken back in less than 5 minutes and was able to consult with Lisa Galloway, who might I say is FABULOUS! (Also she looks like Maye Musk, and if you don't know who that is, she's a Covergirl) Not only was her assessment quick she was informative! She did what alot if providers don't do she EDUCATES she didn't just tell me what was happening but why and why my home treatments went working or why they just arnt enough. (Forgive me, I think the MA was Alyssa? I can't hear well right now so I think this was her name) she was so great, when she administered the injection I didn't even feel it! I was increadably pleased with my visit today, and I'm sure I'll be feeling better in no time! And I made it out of the office today remedies and all, LESS THAN $100!!! As a self pay visit, this is great to my wallet! I was in and out in 45 minutes! If you don't have health care insurance DONT LET THAT BE AN OBSTACLE OR AN EXCUSE both locations offer AFFORDABLE visits and real solutions office visits as low as $50* call them you will not be disappointed.

Before I could even be seen by a doctor the receptionist told me they could not help me after…read morescheduling an appointment 2 weeks before. Extremely poor customer service.

DO NOT go here for COVID testing. They tell you 2-4 days for results and the make it impossible to…read moreget in touch with a human. I am on day 9 of waiting for results. Finally talked to a human and all they say is "the lab has your test - they just haven't processed it." COOL. Then tell people 2-10 days. Don't over promise and under deliver. People's' jobs and livelihoods are depending on these test results. I will never be a CVS customer after this. I heard Walgreens has had 24-48 hour turnaround times with no issues. Very disappointed I didn't go there to begin with.

We have been here twice in the past year and both times have had such a great experience. Both the…read morenurse and the Doctor were knowledgeable, empathetic, kind and we never felt rushed even though they had so many patients. The nurse called my daughter sweetheart and really made her feel at ease. The offices were clean and both the nurse ans Doctor cleaned their hands before and after our appt. So much better than waiting to get an appt with our pcp. Thanks for making it an easy ans quick process!

Top Notch Care A…read morecatastrophic economic downturn took me from the best insurance care to being a client of JPS. The Watauga Clinic is home to my PCP, pharmacy, X-Ray, eligibility dept., etc. In the last seven years I have received top notch medical care, from caring and motivated clinicians. Dr. Uddin is a one in a million guy. Regardless of one's station in life, patient's that I have witnessed have all been treated with dignity, care and professionalism. I highly reccommend this clinic.

I'd give 0 if I could...I've been lied to over and over about my medical condition. Refused a…read moremammogram due to my age not my even caring about my family history. And never once was I able to finish a sentence with my doctor before I was cut off and given a random ailment without all the details. Worst doctors I've ever worked with. Luckily I have a new doctor out of this network who is actually helping me solve my medical issues and listening to everything I have to say. I guess it's true here you get cheap advice and help from cheap doctors.

The people here are the best! Thorough in explanations of what will be done. Nurse calls with test…read moreresults. Dr very nice. I showed up with an unusual bite mark. He immediately took care of the biopsy and had the results very quickly. I enjoy this office. Front desk ladies are very kind and helpful.

The office staff at this facility are rude, unprofessional, and incompetent. Had a procedure, side…read moreaffects or alternative treatments were not discussed thoroughly, actual side effects were dismissed. Failure to call me with back with blood results, failure to confirm necessary paperwork.....many inefficiencies.