I was a loyal hardworking employee of SHC for 8 years doing a variety of tasks from Caregiving,…read moreScheduling and everything in between. I was employed from December 2015 to December 2023. I unfortunately needed to quit my job because I moved away to take care of a family member on hospice. At that time, the administrator was Jamie and I learned so much from her and the owner, Scott. I enjoyed my time working in the office with the team and also appreciated it when given the opportunity to take on some caregiving shifts as well. Helping people is a passion mine and working for SHC I was able to do just that. I'm grateful to Scott for the opportunity to work for a rewarding company. I learned a lot, and wish SHC continued success.

They took wonderful care of my mom. She enjoyed her time with Jocelyn. Wonderful staff. very…read morecompassionate and good listeners. well organized care. They really listen to your needs and did most they could to accommodate them.

broke my hip and needed a skilled nursing facility. Fortunately I was able to get admitted to…read moreHolladay Park. Complete professional staff of OHSU doctors, therapists for PT and PT were top notch and experienced. Staff was responsive, food was good. If was able I could have gone to their sit down restaurant. I was even able to get a haircut in their Salon before I left. the only negative is it was impossible to connect on the phone to try to get a room reserved, way understaffed there but that is the only place that was an issue. Finally, my son went to the facility and was able to meet with them and reserve a room. I would go back in a heartbeat if I had the need.

I was there for a luncheon, and I could sense already what kind of review I'll be giving them, the…read moreMINUTE I entered the door. A good customer service greets you with a smile, doesn't it? This lady was grumpy and it looked like she already put on her overtime. Maybe she did! But that was strike 1. The ladies in my team (1st meeting with them all) were cordial and polite, so nothing much to write about them, but I did met a new friend, or should I say an old friend . . . . so I have someone to sit & converse with. Here comes the manager of the food & beverage department, serving us. She smiled, when talking with us, but she wasn't smiling when she walked away. I don't expect someone to smile all day, like 100%, I don't. . . but the kind of reaction I was reading was . . . . her staff aren't there because of cut-backs. That kind of smile, so she's putting more hours. Probably another reason why the reception was 'grumpy? The manager, did gave me the drink I asked for, so that's a bonus. Now comes the food. There are many selections there to choose from. The oil & vinegar dressing was very, very thick. What makes oil & vinegar thick? Beats me! Cornstarch? Flour? Glue? LOL If I wanted thick dressing on my salad, I would have chosen Ranch or Thousand Island, maybe Blue Cheese? I was hungry, so I have no choice but eat all that I picked, plus a small slice of chocolate cake. Yum! One lady had very little on her plate, my rooster could eat that, and she's got good control if she was trying to lose weight. Or it was just not appealing to her. But why would anyone pay $9 for a buffet, if you're gonna eat like a rooster. My new friend tried their soup, she said it was VERY hot, but good. OK, now it's raining so hard. So I stayed a bit longer, but eventually I have to walk out back where I parked my car, but I don't like getting wet, not even for a spit. I asked the lady @ the front desk, if there was a back exit, and again, she was grumpy @ me, no smile, and the tone of her voice just shows she's now getting mad @ me. I also met up with the food & beverage manager, again . . . . and she pointed me where the bathroom was, but still no smile, like she had a lot in her mind. Was her job hanging by a thread, and overworked like all the rest of us? What ever the reasons, THEIR EMPLOYEES just doesn't have the hospitality one gets when they walk inside a room. UPDATE: I did an event here, and I can tell you how the people who lives here behaved, including their employees. SOMEONE must have read my 1st paragraph, because they now have a very friendly GREETER working behind the reception desk! Thanks for that! They are like a large family, they are helpful, friendly, and they have many people who are residents volunteer - getting more involved than other retirement facilities I've visited. They have activities to get them more involved, and as volunteers, you are part the 'community'. It's not like, you go out to have a meal, then go back to your room. Their gift shop are run by volunteers. Because of my observations, I will add another star!

My family was VERY PLEASED with our Mom's brief time of care @ Village Health Care! She was treated…read morewith love & respect from ALL STAFF. She loved the food!! BONUS!! She received the care as outlined in her treatment plan. She enjoyed some activities and making friends. The nurses were GREAT & very helpful for Mom & our family! The receptionist is an ANGEL that LOVES the residents! HUGE BONUS that the staff has HEART I will refer my peeps to Village Health Care, with confidence of great care!!

After two weeks in the hospital, my husband was sent here for rehab. This was our first experience…read morewith such a facility. The everyday staff are amazing, caring, and professional. The RNs are in touch with the patient's needs and contact the proper medical providers when needed. Unfortunately there is significant delay in initiating proper treatment, such as antibiotics, etc. In addition, treatment managers to not contact family members routinely nor do they give details of care, planning, testing, etc. prior to the group sit down. In some cases this can be a real challenge for the patient, who may need better communication due to hearing, visual limits etc. After release, we inquired about some dates of care via telephone x 3 to the care specialist, with No response. While at Village Rehab, my husband complained about the food, did not eat, and lost weight. So I tasted the "soup"....he was right. After returning home he has regained some weight and pursues regular meals, so it was not his illness.

Lack of care and empathy from the employees/employers. All they care about is money. Lack of true…read moreleadership skills.

The response to my negative review was attentive so I must apologize by leaving a more detailed…read morereview granting some extra stars: The case management is on point, seeing to my urgent issue, Room #9 is satisfied. I hope to not require many more amazon packages during my stay here--I needed some essentials... that is to say, they do provide essentials but I needed some things to improve the quality of my visit. Being here a few days, I have gotten to know a few staff members, and a few nurses and CNA have stood out among the rest making me feel more welcome. It has been an unsettling process but acclimation is going well-- I will add the therapy staff is excellent which is the only reason I am here. The food manager is caring checking in, seeing to my dietary needs (I prefer intermittent fasting, skipping lunch) and they maintain a consistent schedule. I shall even venture to say they stay away the finished food tray at a reasonable time. I will leave with some minor criticism however: at admission there was a personalized care form that has not yet been reviewed by staff in regards to personal preferences. It is a mere oversite that led to a weekend with an incompatible roommate who raised some pressing health concerns sharing a room with a very sick man who I hope feels better soon!

Porthaven has been amazing staff and truly works for their residents. I would recommend this place…read moreto everyone.

Porthaven is a wonderful skilled nursing facility with an amazing, compassionate team. The staff…read moregenuinely care about the residents and go above and beyond to provide excellent care while treating everyone with dignity and respect. There's a strong sense of teamwork, and it's clear that resident well-being is always a priority. I would highly recommend Porthaven to anyone looking for a caring, supportive place for their loved one!

I used Caregiver Connection to find most of the caregivers needed for round-the-clock care for my…read moredad for the final 3 years of his life. Because I live over 2,000 miles away, I needed to be certain that his caregivers were top-quality. I was 100% satisfied with my experience with Caregiver Connection. Caregivers who want to join Caregiver Connection must have experience and must be referred by a current member of Caregiver Connection. Caregiver Connection does background checks, several interviews, trains the caregivers, and solicits feedback from the people who employ them. Everyone I hired was excellent. Employing caregivers was new to me, and the staff at Caregiver Connection answered my many questions over the years. Thanks to Caregiver Connection, my dad received excellent care and I had a minimum of hassles/worries.

Caregiver Connection saved me when I was in a desperate situation. My husband was hospitalized and…read moreneeded to have 24/7, 1:1 care arranged before he could be discharged. I had very little notice and had no idea how to do this. Caregiver Connection was so helpful every step of the way. Defining the job to be posted based on my husband's individual needs, helping me screen the applicants, setting up the schedule, etc, were all facilitated by the kind people at Caregiver Connection. The caregivers themselves were all wonderful (most with many, many years of experience), very reliable, friendly, and took excellent care of my husband until we could find a different living situation where his needs could be met. Even though this was a temporary job, each one gave it their full attention. I highly recommend Caregiver Connection!

If I could give zero stars for how this discharge was handled, I would…read more I came to this facility after a motorcycle accident, hoping to recover safely without putting extra stress on my partner. While a few individuals on the care team truly made a difference--Damalesh, Shantay, Louie, and a handful of others were kind, attentive, and absolutely wonderful--the overall experience left me shocked and disappointed. The social services director, Sam, is the main reason this facility gets a 1-star review. He was dismissive, condescending, and ultimately responsible for the stressful, manipulative mess that surrounded my attempt to leave--saying that I was "denying care" when in reality I was taking my "care" elsewhere... Had to fight to get basic discharge paperwork (that I asked a half dozen times to get for hours on end), was pressured to sign documents without being given full information, and felt completely stonewalled when I asked for reasonable medical equipment and referrals for in-home rehab. Sam made what should have been a smooth and supportive process incredibly frustrating. As for the food? I'm vegan, and while they made an attempt to accommodate that, I can't live off bread and tofu forever. Toward the end, I could barely eat anything at all--it got that bad I understand care facilities aren't luxury resorts, but respect, communication, and basic follow-through shouldn't be optional. If it weren't for the handful of standout staff members I mentioned earlier, I would've lost my mind here. If you have a choice--keep looking. You deserve better.

What can I say about this place? The fact that my concerns were not met when I felt completely…read moreviolated, disrespected, and shamed while having to take a shower, while a male staff member sat just inches away from where I had to take a shower. I was told that if I didn't take a shower at that moment, I would not be able to take one the next day. There were enough female staff on duty that one of them could have come to the shower instead. But yet, being humiliated. I still have trauma from that night. Only one staff member approached me about what happened. I was not apologized to by Hussain nor by anyone else. I felt absolutely outraged and degraded. Yet, no one seemed to care. The only reason I was here was to rehab from cancer treatment It was much more banal at best. A complete lack of communication between staff members. Often told "oh, I forgot, or no one told me," which is absurd when dealing with people you are there to care for. On more than one occasion, I was brought the wrong tray of food while the staff jokingly said, "oh, it happens all the time", like that's ok. Another issue.. having to put a sign on my door asking people to knock before just walking into my room. It is a common courtesy to knock on someone's door before walking in... it does not matter where you are. Yet, even with the sign, some just walked in without knocking. As far as rehab.. I did better PT in my room. A couple of old bikes and a few weights. It was a waste of my time and dignity. I stayed there two weeks too long. However, that being said.. some of the nicest people you ever wanna meet. All seem pretty stressed most of the time, definitely overworked, probably underpaid. From my personal observation along with asking the R.N's CNA's, LPN's, the rehab staff and others. Each caring for patients with different needs and specifics. The length of time spent that particular resident varies, leaving others under their care basically screwed until they can get to you personally. That's why the one star, because they do try. But ,things definitely need changing as far as respect, patient care, effective communication, the fundamentals and most valuable not treating your patient as you did your last. Each patient are different in their own right, they should be respected as so. As an individual, which we are all and not just another bed filled.