I needed to take a few minutes to write down my positive experience with the Banker from this…read morebranch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! He's exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team. Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didn't even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for "sometime in February." She was polite, but I definitely felt like she could have done better & gave me "it's Friday vibe." I get it. Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & I'm so happy I decided to try another branch! After at least an hour, I'm finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You don't get that when doing everything online so it was a very warm welcome back to Chase, and I'm so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know you'll do amazing wherever life brings you!

Great bank and friendly staff, but not having a teller is annoying. You have to drive to the…read moreFlamingo or University location to get in person banking help on a lot of things.

We were very pleased with the cleanliness of the bank and the customer service of the staff. Raquel…read morehelped us with our account and she was very pleasant to work with. We appreciated all of her help!

Horrible Bank when I want my money they don't have it. Trying to retrieve my money for my…read moregrandfather or Mike with him and they still denied me my money. I do not recommend Chase to nobody whoever wants to chase to get a chase account don't do it they have horrible customer service they don't care about my needs

I am writing this in regards to the treatment I recently received at this Wells Fargo branch by a…read moremanager/supervisor named Carina. I have been a loyal Wells Fargo account holder for over 25 years, and this experience left me feeling humiliated, profiled, and unfairly treated. I visited the branch to deposit a check in person because I felt more comfortable handling the transaction directly with a teller while I was already in the shopping center. Instead of being treated respectfully as a long-time customer, I was immediately met with suspicion and extensive questioning. My check was ultimately returned under suspicion of fraud, despite there being no issue on my end. This is not the first troubling interaction I have had with this employee. A few months ago, I attempted to deposit a $65 cashier's check, and Carina refused to process it, stating that she was not comfortable handling the transaction even though the check included verification information. I then visited another Wells Fargo branch, where the same transaction was completed without issue. During that incident, she also interrupted another teller who was already assisting me in order to personally deny the transaction. As a result of my recent check being returned, I have now fallen behind on important financial obligations, causing unnecessary stress and inconvenience. I was issued a new check by the employer and deposited through the mobile app and had zero issues. I understand and appreciate the importance of fraud prevention procedures. However, there is a difference between following policy and treating customers with dignity and professionalism. The repeated treatment I have experienced at this branch has made me feel unfairly targeted and discriminated against. At this point, I no longer feel comfortable banking at this location and am seriously considering closing my accounts and moving my banking relationship elsewhere.

I am so pleased with my experience at this Wells Fargo. I was assisted quickly and received…read morefriendly service. I don't go into bank branches too much nowadays but wanted to get some Euros. The process was easy and it was extremely fast to receive the Euros. I went in on a Thursday and they withdrew the money from my account. This was around 3pm. The next day I received a call at 10am that the Euros were available. The money gets overnighted from Oregon. I could have had the Euros delivered to my home but I preferred to go to the branch. No added fees for this process like at some places in the mall in Sunrise. I recommend coming here if you are a Wells customer for lightning fast Euro/Dollar trades.

All lanes open, okay great but nobody was there to help!…read more So I parked, went inside and asked if the drive thru was open, and the Assistant Manager responded: "Did I ring the bell", I was like huh, you cant see if a car is in the drive through lane and she said "Nope" you have to ring the bell. Ring the bell Wow and Wow ! I am not going to visit a friend at their home. Truly Unbelievable! A whole SOLAR Powered bank branch and no one thought to put a camera to alert the bank tellers that someone was waiting in the drive through lane to be assisted. Mind you, both the bank teller and the Assistant Manager were in the front with NO line and NO wait. Just a thought, a simple thought, Why not have one person sit in the drive through area and one in the front and assist each other as needed depending on the flow of customers. I have never experienced this before at a TD Bank Branch to be honest, but my humble suggestion is lets review Systems, Processes, and Better Workflow Opportunities. Please and thank you.

Drive thru process was very quick Despite the wait…read moreAnd customer service was amazing. Made the wait time not even matter at all Thank you !

I requested that my checks be deposited into my business account and even provided my business…read moredebit card. However, they deposited all the checks into my personal virtual wallet instead. This is their last chance. They have made numerous mistakes in the past, but this is unacceptable. If I could give zero stars, I would.

This bank has terrible customer service. Horrible fees. Why would anyone have an account here…read more I give negative 6 stars.

Evian the Client Services Bank Rep. was a Rainy Day Blessing!…read more We needed documents notarized and Evian was so willing to assist! He had an appointment cancelation and although we didn't have an appointment, he quickly made room in his calendar for us. Evian, provided 5 star service on a rainy day during our walk-in appointment! Kudos to you Evian and keep up the great customer service, it did not go un-noticed!

Why do they have a business clients line if it's never available. Taking my business to another…read morebank, it is impossible to have access to my accounts here the proper way.

I rate a (1) due to poor customer service. It's unbelievable how worst service have this location…read moretry find another location of the TD Bank Don't wasting your time in here !This location definitely needs new management and personal !!

I've been a life long TD bank account holder in both USA and Canada. But I'm a bit unimpressed by…read morethis branch. It's clean and modern but I find the service to be incredibly slow on all the different occasions I've gone into the bank. It's not like the bank is super busy but there can be one clerk dealing with a customer and the other one standing behind the counter doing God knows what for 15 minutes while the line starts to grow. That for me is very frustrating because by the time you I get to the front of the line, my patience is usually very thin. I'd recommend using the ATM or online banking if at all possible because going into this branch is usually a test of your patience.