We had some issues with our HSA card so I stopped into Truist since I was in the area. Gina helped…read moreme immediately and looked into our situation. She had to make some phone calls and unfortunately, at the time, there was a 30-45 min wait. I didn't have that much time to stay and wait so Gina offered to call them the following day when she has more time and she could call me back with some answers for me. I was grateful she offered to do that. Saves me so much time. The next day, Gina called me and left a message. I was back in the area so I just stopped by and she explained to me what needed to be done to resolve our situation. I was so appreciative of her willingness to go above and beyond to help me. On top of that, she was super nice too. I thanked her for her time and effort. Funny enough, I had to come back around in the drive through to get a lollipop for my daughter as promised. Gina was the bank teller at the time and we were laughing. I asked her for a lollipop, specifically orange if they had that flavor, otherwise anything will do. She said she will do her best. So she sends back a small bouquet of lollipop flavor options, like 5 total since they didn't have orange flavor. Whoa. Made my kid's day! Thanks so much for the amazing customer service Gina! We know where to go if we need to come back to Truist.

This bank is very easy to access. They have lots of parking. I usually go to the Pembroke Pines…read morelocation but was in this area recently. The teller was very friendly. We chatted about some restaurants in the area. I like their website as well. It is easy to use and I find it to be intuitive. I have been with them for a few months so far and so far, so good This bank offers completive savings rates for a set amount of time. They took over Amtrust and a couple other banks over the yeats.

I came in for the first time the other day because of MLB Mondays, a program where you get a free…read moredrink on Mondays during mlb season if you sign up. It was so much better than I expected! I expected a small coffee counter and to be pressured into Capital One banking services, neither of which were true. The staff were next-level friendly, and seemed like they genuinely enjoyed being there. They welcomed me when I walked in, and told me about the drink specials and other amenities at the cafe such as reservable spaces (only for capital one cardholders) and events! I got a cherry vanilla iced matcha latte from the spring menu. It was good and the presentation was nice. It was extremely sweet, so I'd get something else if that's not your thing. They told me that the summer menu focuses on blueberry and ube, so I'll definitely have to try that out! It was somewhat crowded, but there was plenty of seating and outlets. This is the perfect place to get a good drink, get some work done, and even get banking errands done if you're a capital one customer. Plus it's right on las Olas, so it's a nice area to walk around or visit other shops. Such a great find!

My fiancee wanted to stop by here to try their coffee. We weren't expecting much since it's a bank…read more But we couldn't be more wrong. Capital one cafe has surprisingly good flavor coffee. They use a verve brand and it was to our liking. They also offer 50% off if you pay with capital one credit or debit card. They also have some food items and they were pretty decent too. I would recommend this place to more people to try. Yes, we will definitely be back for their coffee again in the near future. Located in las olas, you would think parking will be crazy but it was actually not hard at all.

Very slow service! I had been waiting in line for 20…read moreminutes, with only one service rep available. When I finally reached the counter, I was told that the person that has the money order checks was at lunch, and wouldn't be back for 20 minutes. So, now, I have to wait even longer! Currently, there are now 10 customers waiting in line! A few people that arrived, have turned around and left. This is ridiculous!!

Though the employees are friendly. The wait is way too long. They need to hire more people and work…read moremore efficiently. Not looking forward to the next visit.

So incredibly sad to close my accounts with this company. I have been a customer for over 20…read moreyears; however, their banking practices have changed to become impossibly difficult to navigate, much less benefit from. They are not your financial partners anymore; they will trap you into fees and not respond when account becomes inaccessible -- I have been on hold for the last half hour waiting to close my account, because they keep charging me fees. The institution has changed drastically in their ability to meet customers' needs. It is of no benefit to have an account with them. Tropical Financial Credit Union is no longer customer oriented or even friendly; they would do well to remember that customers should be at the center of their business plans. That also includes the poor people working for the corporation! NOT PEOPLE OR CUSTOMER FRIENDLY.

I have maintained this bank account for two years, but I have not been approved for any services…read more Additionally, they do not answer their phone. This has been the most unreliable bank I have experienced. I believe I will switch to Navy Federal instead.

I love this location because it's very rarely extremely busy and for whatever reason every time I…read morego to the bank I'm always in a rush, so I'm able to get in and out of there very quickly. The staff are all super friendly and helpful too!

Fast and quick service. Opened a new account with Christiana…read moreshe was friendly and quick.

Beautiful new bank with amazing customer service. Always someone there to help you and theres never…read moreany long lines which is really nice !

OMG THIS BANK IS TERRIBLE COMPLETED AN APPLICATION.... GOT…read moreAPPROVED ! GOT AN ACCOUNT NUMBER AND A REPRESENTATIVE SET ME UP MY ONLINE BANKING IN THE MORNING. I GET A CALL FROM A REPRESENTATIVE AT 4:30 PM . SHE SAYS "WHY DO YOU WANT TO BANK WITH US?" I TOLD HER I HAVE TWO JOBS AND I WANTED TO SEPARATE MY PAYCHECKS. She said OK well, you've been denied Due to negative news. I have Navy Federal an account , 703 credit score, no fraud alert on any accounts ever, background is clean I don't owe anyone any money what the hell I got denied for? And why did I get approved with an account number and everything and online banking set up just to be denied that it seems so shady to me. I can understand if I did an application and got denied, but I literally was set up for everything and eight hours later I get my account revoked.

The ATM never works here... don't waste your time. There are other credit unions and banks with the…read moresame basic offerings and more locations along with overall better services. I have closed my accounts and moved after I could not make a deposit again. Very disappointed!

All lanes open, okay great but nobody was there to help!…read more So I parked, went inside and asked if the drive thru was open, and the Assistant Manager responded: "Did I ring the bell", I was like huh, you cant see if a car is in the drive through lane and she said "Nope" you have to ring the bell. Ring the bell Wow and Wow ! I am not going to visit a friend at their home. Truly Unbelievable! A whole SOLAR Powered bank branch and no one thought to put a camera to alert the bank tellers that someone was waiting in the drive through lane to be assisted. Mind you, both the bank teller and the Assistant Manager were in the front with NO line and NO wait. Just a thought, a simple thought, Why not have one person sit in the drive through area and one in the front and assist each other as needed depending on the flow of customers. I have never experienced this before at a TD Bank Branch to be honest, but my humble suggestion is lets review Systems, Processes, and Better Workflow Opportunities. Please and thank you.

Drive thru process was very quick Despite the wait…read moreAnd customer service was amazing. Made the wait time not even matter at all Thank you !

Excellent service. The staff is very friendly and helpful…read more I came for help and Nidia Sánchez was super nice.

Walked in today to close my checking account [with a zero balance] because I never use it (I bank…read morewith Chase instead). The teller (a young white woman with blonde/brownish hair) asked me to provide specific information in order to verify my identity, which I did. She comes back asking me for my social # which I wrote down for her on a piece of paper. She then takes it to the back and comes out telling me it's the wrong social number and that I won't be able to be "verified" and helped today. I was stunned and speechless... I'm damn positive that it was the correct # as I know it by memory. I knew she was BSIng me for some reason. I went back to my home and grabbed my social security card and checked the number against the paper that I have written to her. It is the same exact social security number that I gave this lady. For some reason she lied to me because she must have have not liked my face or something, or the way I looked. Either way, I felt discriminated against. It was probably the bald head, tatts and fact that I'm Hispanic. It just has shook her or something and she probably thought I was trying to commit fraud. Either way.... Enjoy your low-paying job. I'm definitely going to be closing down this account at another branch.