Fairfield Family Care provides the caretakers at Sunshine Senior Residences in Norwalk and Stamford…read moreas the owner owns both businesses. The quality of most of the caretakers are very poor. He doesn't require them to have any certifications and doesn't even give them any training. People come and go and when one of my parents was at Sunshine we experienced some awful caretakers where understanding them was even a challenge. Don't get me wrong there are "a few" and I mean a few experienced good caretakers but not many. You have to be aware who he is sending to care for your loved ones. He sent an overnight caretaker to care for my parent and she fell asleep within the first half hour. She had a very unprofessional appearance as well.

This is agency is terrible. They hire anyone off the street, even if bad background, pay them less…read morethan minimum wage as independent contractors so imagine the kind of person they place to assist your mom or dad. Terrible experience. Installed cameras and caught person stealing. Wanted to call police, but Gary begged me not to because he didn't want it to to get out.Then Gary sent another person and was billing me for hours that she wasn't there. I googled him and he is not allowed to work in the state of New York because of payroll tax evasion.Google for yourself if you don't believe this review.

I had a great experience hiring a caregiver for my dad with dementia for about 6 months. I…read moreinterviewed a few companies and BrightStar was the clear stand-out given the level of oversight - especially since I live across the country . It was the only company that had a supervisor periodically visit to observe firsthand how things were going. Plus, it was reassuring to know that an RN oversees the caregivers. The caregiver placed with my dad, Alisha W., was truly amazing. She was extremely patient and upbeat when faced with challenging circumstances. She had such a great attitude and went above and beyond, whether it was taking him on fun outings, staying late to take him to a doctor's appointment (even when I said no problem to send him home in a taxi), or noticing when he had a new medical issue that needed attention. She was able to establish rapport and a meaningful relationship with him when most of his other relationships fell away due to his condition. She even managed to make him feel comfortable using some personal care products for the first time, which was quite a feat.I feel so lucky to have Alisha in my dad's life! The company was also efficient and communicative with scheduling information and billing. Top-notch.

BrightStar did a great job with matching the caregiver to dads personality to the point that the…read moreother residents were trying to take her. Whatever their hiring process is they got it right. TB

I was at autumn Lake in July of last year,I had some toes amputated and was there for six weeks. My…read morestay was very good the nurses I had were excellent Reneisha was my day time nurse she was the best was very caring and on top of everything I needed very friendly.The nurse i had second shift was also very good I don't remember her name sorry for that.The physicall therapy I received from Anna and her staff was top notch,thank you to Lissa,Emma and Pat and anyone i forgot thank you.To Louren the social worker for me a huge thank you for everything you have done for me

Family member was there for physical therapy. Barely stayed 24 hours and left because the facility…read morewas not clean and he was concerned about infection. As a visitor, I was also worried about infection. The staff was pleasant.

We chose to use in hospital hospice with this organization as my husband had been in the hospital…read morefor weeks and we thought it would be easier on him than moving him. It turned out to be a nightmare. After 3 days, we were told they needed to discharge him because he did not meet "Medicare criteria" for in patient hospice. Within six days, we had plans for the move to a freestanding facility. My husband passed away the night before the move was to take place. The day before the move was to take place, Hospice in Branford called to make arrangement to move him to their facility and that he "met the criteria". This experience was traumatizing to me and my family. I would discourage anyone from using this organization for their loved one.

Rude, unreliable an very unproductive. The Home Health Aide sat down the entire time; the nurses…read morewere rude, argumentative and not considerate of family members. OT, PT and ST were ok, but far from stellar. They were anxious to go and often complained of my location. All services never gave me a time frame that was consistent and appropriate for me and my needs. Big disappointment.

How saddened and disappointed we felt regarding our mother's stay at Notre Dame. The disrespect,…read morelack of communication, unhealthy food, and unethical behaviors were unlike anything we have seen. And we could compare her treatment to other facilities because at age 94, she had experienced other rehabilitation centers. The deceit began with the promise of a private room; however, unbeknownst to us it was only for a few days, then she would be transferred to a room with a roommate, but sharing a tiny 1/2 bathroom with two other patients. AND we would only be able to see her during mealtimes which was unacceptable to us as we were very involved in all aspects of her care. We were not told about the" short term"private room. We never saw a happy face, residents being encouraged to go outdoors, no activities, and the staff was cold and disrespectful. One actually came into mom's room without proper covering and proceeded to throw on a patient garment, then pulled down her mask and started to scream at us because we asked for help taking mom to the bathroom. When incidents were reported, nothing was done. As a Catholic and a former volunteer at the Sisters of Life facility in Stamford, I can honestly say that I would never send a loved one to Notre Dame. We transferred our mother to another facility and she was better cared for, we were able to follow her care plan, the food was healthier, and our mother and we were treated with kindness and compassion. Do NOT send a loved one to Notre Dame. The holy atmosphere begins in the chapel and stays there. There are many other choices that are not perfect, but they are compassionate, capable, and you will have some peace of mind that your loved one is being cared for with dignity as required by Connecticut Law. Our mom is now home and doing well. We lost many days at Notre Dame: she could have been home sooner.

PLEASE do not send your loved one here. In March of 2016 my grandmother passed away while my…read moregrandfather was here recovering from a stroke. He wasn't able to speak and was confined to a wheelchair at the time. Everyone seemed so lovely and caring when we came to take him to my grandmothers funeral. I remember an orderly grabbing his hand as we wheeled him out. Flash forward to January this year, my grandfather, who has regained his ability to speak, out of the blue told my father that an orderly there came into his room in the middle of the night, SLAPPED HIM IN THE FACE; and told him "I'm not your slave". What provoked this I don't know. My grandfather couldn't walk, talk or do anything himself. We sent him there at the worst time of our lives as well as his and are COMPLETELY disheartened to learn about this. Please do not send your loved ones here