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    Brightview Senior Living

    5.0 (1 review)
    Open Open 24 hours

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    7 years ago

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    Ask the Community - Brightview Senior Living

    Excelcare at Dover - "Where The Caring Comes To Life!"

    Excelcare at Dover

    3.1(8 reviews)
    1.5 mi

    I want to extend my sincere gratitude for the exemplary care which you provided to my dad during…read morehis recent 40 day rehabilitation stay at Regency Grande in Dover. Though it is not a new building it is very well maintained and spotlessly clean. Most importantly the clinical team is well staffed and every member provided enthusiastic, supportive and compassionate care. The food is plentiful, varied and tasty - none of that bland hospital food here. As an example of the level of compassionate care, at each mealtime during which mom was visiting dad, a meal was provided for her too! Dad had a 90 minute physical therapy and a 90 minute occupational therapy session 5 days per week. The therapists were cheerful and professional. Credit to the team for helping dad to go from being unable to stand on his own at admission to being able to ambulate to the car on his own as he went home. Special thanks to the team of health aides who helped dad with the day to day. Unfailingly cheerful and attentive, this team enabled dad to recover to the best shape he's been in over a year. Lastly, thanks to the social worker and case management team for setting up discharge and home services. They were very accessible to us and patiently explained the plans and the process (more than once), leaving no stone unturned to ensure a smooth transition home. I was apprehensive about bringing dad to any rehab center, concerned about the quality of the facility and care. I am pleased to say that Regency Grande exceeded my expectations in every way and provided outstanding care. Thank you!

    Wound care is absolutely horrible, almost criminal. Because of the lack of proper care my Dad…read morewound up needing a Colostomy because they left him for hours in a dirty diaper with an open wound on his lower back. There were employees secretly advising us to get him out of there which we did but the damage had been done. He suffered for months after before my sisters and I were able to get his wound just about healed. DO NOT go there if you or loved one has a wound or bed sore.

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    Excelcare at Dover
    Excelcare at Dover
    Excelcare at Dover

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    CareOne at Madison Avenue - Library

    CareOne at Madison Avenue

    2.8(44 reviews)
    7.5 mi

    I have been a resident at this facility since 1/16/26-7/2/26…read more The building is of old converted construction and occasionally, there are problems with the heat and AC. The building does need a complete plumbing and AC update. The maintenance staff does work very hard to keeps things operating properly. There are a few young ladies who work here making appointments and doing other paperwork for the patients. I will not mention any names but we all know who they are and I have to say Thank You to to them for their help and pleasant attitude. Sometimes I drive them crazy but they are very understanding and accommodating. The facilities social worker is very pleasant and helpful. There are minor (and sometimes) major operational problems with the facilities three Hoya Lifts. My room, the hallways and common areas are cleaned everyday of the week (not that they need It). In other reviews, some stated, upon entering the building, there was a strong odor of urine. I have been here for some time and I have never experienced that. There are everyday activities to keep the residents occupied and stimulated. The food is not 5 stars but it is fairly good for nursing home standards with a few outstanding dishes. There is a problem with some of the kitchen staff not being able to read and understand what you ordered due to the language barrier (or they just don't care). The kitchen director is constantly trying to correct the problem. However, as of this writing, the problem continues almost every day, three meals a day. I hope that he fixes it because at times, it can be very, very frustrating. Going on six months and NOTHING has been corrected. You would think that after six months, the problems would be corrected but not this place. Some will think that I'm a racist and I don't really care because everybody that knows me, knows differently. Everybody is entitled to work, however you should be able to communicate in the language of the country where you reside and are employed, no exceptions. Dock them an hour's wage for each mistake and in a few days, they'll be speaking perfect English:) As far as the nurses and nurses aides are concerned, its the same no matter where you go. Some are pleasant and like doing their job and others are very lazy and just plain miserable and unfriendly. There are some that would expend more energy trying to get out of doing their job properly than doing it right in the first place. I am not going to mention any names but I think that those not so nice and unfriendly people know who they are. However, to the pleasant and helpful staff (which there are quite a few and I won't mention their names), I have to say Thank You for making my stay a little more bearable, you were very kind to me. What drives me crazy is how some of the nurses are not fully prepared when it comes to providing such items as wound dressings, colostomy supplies, etc..... When one nurse gathers supplies for a patient, the others act like squirrels stealing the stored supplies for their patient's use. Example: I needed a wound to be dressed which should normally take no more than ten minutes. An hour later, the nurse returned because she had to search two other floors for the proper dressing which is extremely inefficient, time consuming and not very helpful for the patient. As I leave, I am giving this facility a 2.5 star rating and I hope that the owners and staff read it and make the necessary corrections and improvements because when you're recovering from an illness, the patient does not want to tolerate all of these petty, easily fixed problems. I would like to mention a few names of some of the people that were so kind to me but I won't. They know who they are:) Reply, Reply All or Forward

    Horrible!!! Would not send a love one or even an enemy…read morethere!!! Over night the staff was not responsive! My husband acquired an infection there and Ultimately died!

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    CareOne at Madison Avenue - Lobby

    Lobby

    CareOne at Madison Avenue - Family/meeting room

    Family/meeting room

    CareOne at Madison Avenue

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    Brightview Senior Living - retirement_homes - Updated September 2026

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