1) May 2024, refrigerator cooling went out. Maintenance ordered parts. After a week of no…read morerefrigerator, we ordered & paid for parts and had refrigerator repaired. 2) June 2024, septic tank needed pumping, sewage was collecting in pump tank and spilling under outside deck. Maintenance had septic tank pumped that day but neglected septic lift pump area. After a week of waiting for maintenance to correct issue, spillage under deck, holding tank, & pit area... the septic lift pump had also gone bad. Finally, we paid to have all the spillage pumped and defective lift pump replaced. 3) June also, Meanwhile, hvac system is a split system. Upstairs was not cooling. Maintenance came out & ordered new damper motor for upstairs ac flow. Over a week now and no word, no parts, no schedule on when damper motor will be replaced. We had to purchase a couple of window ac units to cool the upstairs! And still no word on damper motor replacement yet.

Carolina Cottages is a horrid and unethical company to rent from. After having similar experiences…read moreas other reviews (check out the filtered reviews). We had to sue this company to get our lease deposit back. They showed up in small claims court with a lawyer and tried to put forth the argument that we didn't have a lease with them. Needless to say we won a judgement, but in their infinite wisdom, Carolina Cottages has chosen to appeal the judgement. So instead of doing the right thing, paying a client what is owed, they are choosing to pay an attorney to drag this thing out even further. Now I potentially need an attorney of my own to defend my judgement. So I probably sound like a frustrated ex tenant - you bet I am. This company "lost" our walk through information, would not negotiate or even consider accepting our pre-move in pictures as proof of existing damages, and had the audacity to blame it all on the owner who lives out of the country. Bottom line is that Carolina Cottages should be avoided at all costs. By the way - the first five star review for them is questionable - 5 stars from Lee. L? For the record, the registered agent of Carolina Cottages, LLC. is A. Lee Linhart.

I've stayed at the Garden Hamlet Cottages twice while attending conferences at the Sanctuary in the…read morePines (located on the property). Both cottages, Sourwood and Wake Robin, were immaculately clean and comfortably furnished. (Cottages are individually owned). An awesome peaceful setting on Highland Lake, close to Flat Rock, Hendersonville and surrounding areas. (Asheville was an easy 35 minute drive) And during these crazy times, a big shout out to Steve Collins and Highland Lake Properties for a hassle-free refund for a future reservation (and cancelled past the free cancellation period).

It's been three days now since I left the Guest House Cottage at Highland Lake. After four days of…read morerelaxation and bliss, I was ready to move in permanently. I'm still a little sad to be gone. This place is straight out of a country dream... The spa treatment was luxurious. The Lake was deep enough for diving and warm enough to jump in mid day or late night (we did both). The grounds were pretty as a picture (organic gardens, farm animals, and mountain views). And the staff was sooo chill and laid back. The perfect spot for a wedding (that's why I was there), reunion, or romantic getaway. I know I'll return one day... I'll see you there darlings!

We really enjoyed our stay in the Cottages of Flatrock. The owner and manager are very friendly and…read moreresponsive, they made the process super easy. The location is great, not far from downtown Hendersonville. The cottages are well maintained and comfortable. We used the kitchen to cook and found that it sufficed for our needs. We really loved the screened in private porch with rocking chairs and a breakfast sized table with two chairs; it was perfect for enjoying the evenings and relaxing. The courtyard in the middle with grills and tables is so pretty and convenient. It seems like mostly Florida retirees come here, so it was quiet and laid back. Perfect for our needs. We would definitely return. The only reason I didn't give 5 stars was that the bed wasn't great, the mattress needs to be replaced as it bowed inward a bit. Other than that, though, we had no complaints and really enjoyed our time here.

We have used Distinctive Mountain Lodging rental houses for many years. We've stayed at Chimney…read moreLure Retreat and more recently Golden Ridge Retreat. Beautiful houses and views. Really like the area. There are boat rentals at Lake Lure, hiking and views at Chimney Rock, shopping and meals in the stores below in Chimney Rock Village, hanging out on the French Broad River. Several nice restaurants nearby. Great place to get away to, relax and unwind. Can't wait to get back.

I unfortunately won't be able to review the actual property as we didn't make it that far in the…read moreprocess. I requested a reservation through their website about a certain property and Sharon was quick to respond, even after hours, to tell me it was unavailable. We e-mailed a couple more times and she was neither rude nor friendly, but more direct and short. When I had decided on another house to rent, I again requested a reservation through their website. After waiting 2 days to hear from them, I contacted them via phone. Sharon couldn't find my 2nd reservation request though I have a confirmation in my e-mail for it. She also couldn't find any correspondence we had had, but did say she remembered me. It was rocky making the reservation brand new because I didn't have a calendar in front of me, I had assumed she would be able to pull up the reservation. My initial reaction was "Oh shoot, I don't know them off the top of my head, is Friday the 5th?" and her response was "Well I will need to know. [the dates]." (Obviously.) I was doing my best without any help of a calendar. Once we hashed out the dates, she gave me a run down of the payment policies and asked me to give her the name on the card, which was my partners. She then asked me "How old are you?" Which threw me because I was ready to give her the card number instead. Don't tell my partner, but I'm not sure of her exact age without doing the math, so I stumbled in telling her and then thought to just tell her my own age, which I don't know either without doing the math and I was honest in telling her that. To me asking an age is like asking a weight, I don't know the answer to either without some thought and a little bit of math. We went back and forth about my age because it made her "uncomfortable" that I stuttered and stumbled and that I couldn't just spout out my age; she just wanted to know if I was over 25, to that I could have just said "Yes I am." Or she could have asked for my birthday and done the math herself. She treated me like a child, telling me on 3 different occasions I would need to bring my drivers license, to which I had to keep responding "I'm going to have to drive up there, so I will have it." Side note: their policy is if you aren't over 25 you can't rent and if when you arrive you are not of renting age, they won't let you in and they also won't refund you any money. I could think of a better way to spend $500 other than to give it away and get nothing in return, so why would I lie about my age? Despite her rude skeptical attitude I continued with the rental process because thankfully she wouldn't be rooming with us, so my dealings with her were about finished. I received the rental documents and realized she had put them in my partners name (who is also over 25) and to help clear the air and make sure there was no more rude skepticism when we arrived (because that would start our vacation off even more poorly than the reservation process had) I e-mailed her explaining that she would find the age I gave her on the phone was incorrect because it was my age and not my partners, but that I would make sure we both had our drivers license on us and even gave her both our birthdays to ease her "uncomfortableness" about my hesitation on the phone. This is her response: "Yes, I was skeptical because of the things you said. First, you should have told me you were not Candace. That in itself is off putting to me. Then when you were not sure of your own age, and stumbled when I asked you, that was even more than off putting. I have learned through many years of experience in this business that when a prospective tenant is not respectful of our policies, they are also quite often not respectful of our properties during their tenancy. I hope that you will prove me wrong." I originally corresponded with Sharon from my personal e-mail which comes through with my first and last name, and introduced myself when she picked up the phone as myself, so my using a credit card with a different name was plainly obvious had she been listening when I said who I was. Her whole e-mail was made to make me feel like a child "First, you should have..." and to be passive in telling me I'm disrespecting her policies (when I hadn't) and basically calling me a hoodlum who's going to destroy her property is outrageous and poor business. We've rented houses for many years and leave each one cleaner than when we found it, we are overly respectful of people and their belongings. I own a small business which involves visiting people's homes, their safe personal place and my partner runs a law firm. We are respectful, laid back, low key people who wanted to BBQ in the great outdoors and have a quiet swell time. I don't need to prove anyone wrong during my vacation.

Such a pleasure to work with The Trolley Company for our daughter and son-in-law's wedding. Eva…read moreworked with me early in the process and supplied the perfect size bus that could navigate the "hills" in Western NC as well as accommodate our guests our from the Airbnb and Hotel to/from the venue. Thank you, Eva Jan

The Trolley Company canceled an event one week prior, leaving us scrambling to find an alternative.read more