1) May 2024, refrigerator cooling went out. Maintenance ordered parts. After a week of no refrigerator, we ordered & paid for parts and had refrigerator repaired. 2) June 2024, septic tank needed pumping, sewage was collecting in pump tank and spilling under outside deck. Maintenance had septic tank pumped that day but neglected septic lift pump area. After a week of waiting for maintenance to correct issue, spillage under deck, holding tank, & pit area... the septic lift pump had also gone bad. Finally, we paid to have all the spillage pumped and defective lift pump replaced. 3) June also, Meanwhile, hvac system is a split system. Upstairs was not cooling. Maintenance came out & ordered new damper motor for upstairs ac flow. Over a week now and no word, no parts, no schedule on when damper motor will be replaced. We had to purchase a couple of window ac units to cool the upstairs! And still no word on damper motor replacement yet. read more

Carolina Cottages is a horrid and unethical company to rent from. After having similar experiences as other reviews (check out the filtered reviews). We had to sue this company to get our lease deposit back. They showed up in small claims court with a lawyer and tried to put forth the argument that we didn't have a lease with them. Needless to say we won a judgement, but in their infinite wisdom, Carolina Cottages has chosen to appeal the judgement. So instead of doing the right thing, paying a client what is owed, they are choosing to pay an attorney to drag this thing out even further. Now I potentially need an attorney of my own to defend my judgement. So I probably sound like a frustrated ex tenant - you bet I am. This company "lost" our walk through information, would not negotiate or even consider accepting our pre-move in pictures as proof of existing damages, and had the audacity to blame it all on the owner who lives out of the country. Bottom line is that Carolina Cottages should be avoided at all costs. By the way - the first five star review for them is questionable - 5 stars from Lee. L? For the record, the registered agent of Carolina Cottages, LLC. is A. Lee Linhart. read more

They keep money from our deposit for ridiculous and unfair charges as well as they failed to give us a check list of things to do as we move out. Then sent us some 3 weeks later. They didn't even clean or paint the property before we moved in then charged us for cleaning after we moved out when we left the property in better shape then we found it. I would never advise anyone to rent from this company. read more

I'll be back to expand on this review as soon as I can gather everything I want to say. In the meantime - you would do yourself a very big favor by researching this company before doing any type of business with them. read more

Negative stars from me! Didn't want to travel because there was a pandemic. All they said was they wouldn't refund any of the money that was paid to them because they didn't have time to re-rent it. Was going to go leave a review on VRBO and guess what? They pulled their cabin from there so they wouldn't have to abide by a recommendation of VRBO to refund clients or offer a later trip when travels resume during Covid-19. They never responded to my last email. Out $800 and will not ever stay with these people. read more

I would definitely check out other options for rentals in this area. I told them my credit score which is low and was still told to go ahead and fill out application and pay $40 for background and credit check, by Mrs.Butler, just to find out after they ran my credit that it was too low to even be considered. Might be nice for they to not tell people with lower scores to go ahead and waste money. They are not very up to date on there properties either. There properties are still listed after they have been rented. Please do yourself a favor and find another rental company And for you owners out there that are using or planning on using this company, please take my advise and find another rental company. read more

WARNING!!! DO NOT RENT FROM THIS COMPANY!!! They are unethical, deceptive, unprofessional and untruthful! They do not honor there own lease agreements and terms. They dodge your requests for service and disappear once they have your money. They rig up or do quick fixes for the time being, and they get irritated when you try to contact them about the issue arising again. They will take you to court after your lease ends (even if you paid a $1,200 deposit), lie and tell the judge that you caused the damages, say that things need to be fixed before they can re-rent...(The exact same things that had been requested to be fixed by the renter!!!!) We were not the only ones that have experienced this, so let this be your WARNING!!! DO NOT RENT FROM THIS COMPANY!!! read more

I recently vacated a condo I had leased for 15 months. Liked my leasing agent a lot but this company is very slow to respond to requests or needs. It's very much about them and the owners and tenants are 2nd, 3rd or lower. As a broker myself, not sure why they would hold a property over well in to the first week of the month to be available when it is in fact available weeks ahead of time - not a good situation for the property owner in regard to maximizing their rental income. Process deposit refunds 30 days after the end of the lease, even if unit is vacated ( and paid in full ) prior to end of the lease and inspected and deemed ready for occupancy by the next tenant. Much better property management companies in the area who realize the property owners and tenants are their customers. read more

this company is terrible. me and my wife called called them a week in advance to view a few houses. we even emailed them the locations of the houses. the one lady Christy called back and confirmed everything. later on that week we tried calling her to see if possible we can add some more house that we wanted to look at. we are a 2 hour drive so we wanted to maximize our time. when we called later in the week, a guy answered and blew us off like we was disturbing him. we was just trying to ask general questions and he didn't want to be bothered. he then pushed us to Christy voice mail and we left a message and have not heard anything. we followed up with emails and still no response. a few days later the day of the appointment, we wasn't going to go till Christy sent a message to confirm for that day. we drove 2 hours there and was met with her being rude and very unprofessional. we asked if we can look at the houses on the list we provided for her and she said she didn't have time as she was booked up. we told her we left voice messages and her excess is that she has 4 pages of unanswered voice mails. how can you be professional and not check your voice messages. we drove two hours only only looked at 1 places where she didn't even give us any information on as she blew us off for another person who came by. what a huge waste of time, gas, and money. will never do business with this place. read more

06/07/2016 Carolina Cottages Google Review I agree with the previous reviewers. This company is a sham! I had them manage about a dozen properties for years and all they did was run them into the ground while charging exorbitant repair fees. The owner Lee Linhart is as arrogant and vindictive. He is afraid to speak to you on the phone and is always hiding behind his employees which always appear to be changing. In the end I had to fire them. The motto at Carolina Cottages should be "Screw the owner... Screw the tenant... Always do what makes Carolina Cottages the most money". Here are the things Carolina Cottages does well: 1. Rents to unqualified people who move out in a few months. This causes more leasing fees for the company. Also costs hundreds to thousands to bring the property back up to standards which the owner bares. 2. Charges a 20% lease break fee which the the company not the owner gets. 3. Charges EXORBITANT hourly labor fees which the person doing the labor only receives a portion of... The rest goes to Carolina Cottages. This is where #1 above really comes in handy for them and in my opinion represents a conflict of interest. 4. Don't actually manage anything other than crisis situations and collection of rent. My years of experience with this company were NOT PLEASANT OR PROFITABLE. Companies like Carolina Cottages and Tons of Rentals (which is rumored to have been purchased by Carolina Cottages) are in it to take as much of your cash as possible. There are many other options available for property management in Western North Carolina... Just search the web and read the reviews before signing with them. read more

RUN AWAY!!! Did not want to leave this review until after our deposit check cleared the bank.... Hands down, the worst rental agency I have ever had to deal with. Problems when we moved in: 1. Garage reeked of dog urine. Had to hose the garage out for an hour before the smell went away. 2. Basement had MICE infestation (that correct, plague carrying vermin!). The mice were in the ceiling. Will point out that this was the ONLY time they responded in less than 24 hours to a work request. 3. Over half of the windows in the house would not open. 4. Furnace filters looked like they hadn't been changed in 3+ years. 5. One bedroom smelled badly of cigarette smoke. 6. We did not notice when we moved in, but later on found that one of the shelves in the refrigerator was broken and held together with duct tape. Bottom line, dear reader, is that we left this house in much better condition than the day we moved in. When the time came to move out, their representative told us that we didn't have to clean. I also left multiple voice message requests to review the property after we loaded the truck. None of those requests were ever responded to. No move out checklist was ever supplied. After move out, they tried to blame the horrid paint colors in a bedroom on us, and we did not touch a paintbrush during that year. The room was repainted by a previous tenant, not us. After we got our deposit back, we were shocked and horrified that they had charged us a $150 fee to clean the house. Additionally, they charged us $150 to replace the broken refrigerator shelf (one of the moveable ones on the door). Shame on me for not seeing it prior to move in, but the cost was ridiculously high. The cost of this plastic part was probably $20-$30. Labor to replace was less than 5 minutes. You do the math. I wish I could give them zero stars. read more

Do not rent from this company. They took our application and $$ but later said "The Owner decided they wanted to rent to someone else", a single person versus a married couple with a teen-aged daughter. No refund on on the fee... if we apply for one of their other rentals, we don't have to pay.... Not good enough! By the way, the property we applied for is still listed and taking applications and $$. read more

Carolina Cottages property management services leave much to be desired. I was not at all satisfied with the companies lack of attention to detail and lapses in judgement. They may be ok to rent from, but think twice before allowing them to manage your property. read more

This was the worst long-term rental company I have ever worked with. The property owner refused to make necessary repairs, delayed two weeks giving permission to have our electricity fixed, refused to replace broken door knobs, blank stove knobs, broken fridge drawers, malfunctioning drawers, broken screens, etc. They also made constant harassing phone calls over legitimate use of the property and driveway. At all times, the staff at Carolina Cottages took the side of the owner, or claimed there was nothing they could do despite acknowledging that the owner was being unfair. Even though we took pictures of the state of the house when we took it and made repair requests for existing damaged fixtures, the Carolina Cottages "team" allowed the owner to charge us over $700 in made-up "repairs" (many of which were broken or missing when we moved in) after we moved out. They also refused to contact us or return our calls. All in all, Carolina Cottages was NOT a good property management company for the rental side. They were not impartial advocates, and did NOTHING to force the owners to honor their contract with us. I would not advise renting anything from them. read more

We have been a long-term client of Carolina Cottages (10 years). From the very start, the staff of CC made the process of managing our rental property a professional and personal experience. From the screening of potential renters, to handling the unforeseen maintenance issues, everything was transparent and first-rate. We are confident that our 5 star rating is well deserved and appropriate read more

The only thing good about this company is the leasing agent Gary. I dealt with an agent named Nancy who was extremely rude to me on the phone for no reason. I have always paid my rent on time and have been a very good tenant. I had requests to fix things in the condo and they were ignored. I definitely don't recommend this company. read more

I don't know how they treat other renters, but they never treated us with any respect. We rented from them for some years and had brought to their attention numerous issues with the property only to be ignored or if someone did show up, the jobs were never finished. Even so, we tried to move to a different apartment with Carolina Cottages, but even that was a dump. It was bad when we went to look at it, and it was worse when they tried to move us in on day one. The sink had backed up, there was grease all over the kitchen floor, no locks on some windows, no lock for the garage door, the carpets looked like someone had performed an oil change to their car on top of them. We had the moving truck in the driveway ready to move in and we show up to a pigsty. The showing agent just said "Ill be back with some batteries for the smoke detectors, and have someone come clean this up." He left for about an hour and a half, called him and he says he didn't answer because he was moving somebody else in. He expected us to move in, or to move into a way smaller apartment for the same price. After that , we were done. We wouldn't move in. What really hurt us the most was that neither the showing agent nor the owner had the courtesy to apologize for the inconvenience that it had caused us. All in all, we experienced nothing but problems from Carolina Cottages. We always kept kind of quiet because our credit is so bad and would have a hard time finding a place, but enough is enough. This wheel is squeaking. Personally I would NEVER RENT or BUY from Carolina Cottages or its affiliates ever again. As I said before, I don't know how they treat other renters but they never cared to treat us as the good tenants we were. The condition in which we left their old apartment was immaculate in comparison to the condition of the apartment they were trying to shove us into. You be the judge, but from experience I would AVOID CAROLINA COTTAGES! read more

We rented from this company for several years. We were good tenants. Upon us moving out, they deducted $250 for damage caused by a water leak that occurred after we moved out and for general cleaning between tenants. Neither of these charges are legitimate deductions from a security deposits. I would not recommend this property management company. read more

I had a terrible experience with one of their showing agents, Gary, for a rental property. He was extremely rude and unprofessional. After dropping close to $2,000 upfront on a rental property, you would think the company would be a little more customer-service oriented (as their website claims they are). I called the manager and requested another showing agent for the walkthrough and was not accommodated. In her words, "I never get any complaints about Gary!" Sorry lady, but you are getting one from me! In all of his communications, he displayed an uncanny ability of talking down to me. Gary did not complete the walkthrough inspection with me properly, nor explain how to fill out the required forms. He did not even come prepared with a receipt for the deposit I was required to give him after the "walkthrough". When I asked him for a receipt, he impolitely stated that I would have to drive back to the leasing office for that. If I came prepared with the money, why wasn't he prepared with the paperwork? When I mentioned that there were several paint cans in the shed that should have been disposed of before move-in, he completely ignored me and my concerns. His attitude really showed that he had no interest in helping me, and was only there for a paycheck. Unless you like being treated in a similar fashion, don't go with this company! They make you feel like an unwanted stepchild! read more