Do NOT believe the website stating diamonds from the public will be bought by Diamond Exchange USA…read more I brought a mined diamond (not lab grown) to the Rockville location and they would not look at it. Website stating they pay cash for diamonds is completely false. A waste of time.

When wait times at Rolex Authorized Dealer (AD) have become more a minimum prison sentence of 3-5…read moreyears wait time, it becomes extremely tempting to seek other means for the purchase of your dream watch. Areas such as the gray market and used/ pre-owned resellers are becoming tempting. But keep in mind there are "more fakes than authentic Rolexs on the market" and currently on the wrists of the super successful in society. An issue that Rolex themselves don't seem to mind!  The Diamond Exchange, a business that claims over 30 years in the industry the price becomes extremely tempting. Best of all is the selection of "Rolex" products on hand: they have various models, years, and designs and at a mere 30-35% above the AD's new MSRP! As ridiculous as that sounds, it can ve extremely tempting when considering the current gray market prices. When entering a business that is asking only 30% MSRP, it easily becomes a viable option (30% is actually on the low end currently). While making my purchase, the seller informed me that Rolex does not keep time very well. This statement should have set off red flags, but unfortunately, it did not at the time. I purchased an extremely well-made Rolex Submariner that was only a couple of years old and still was under warranty according to the certified card included. I was filled with joy. However, that ended when the watch was losing over 20 seconds s a day. I simply dropped the watch off at an authorized dealer for repair in Tysons. I was quoted a jaw-dropping 12-16 week turnaround for the repair. As discouraging as it was to spend thousands of dollars and need repair within a week of purchase, I wanted the quality that I invested in, so off it went. Feeling confident, I left with an empty wrist and voucher. Several weeks later, I received a call from the dealer informing me that my watch was ready for pickup. However, nothing was done as a result of the watch not being authentic. The Rolex Submariner watch. I was sold a FAKE ROLEX! When I inquired what the issue was, the dealer informed me I would need to contact Rolex directly to find out the details. At this point, thousands of dollars were dumped down the drain! My dream watch scenario was quickly morphing into a nightmare situation. Disappointment and shock would be an understatement of the decade! It was equally interesting that the authorized dealer that I brought the watch to wasn't able to tell the item was unauthentic initially. To be exact- a congratulations on my purchase was originally offered only amplifying the sting further. Rolex informed me that the watch was fake and that the Serial Number did not exist in their records. The certified card had all matching information and appropriate markings needed; details discovered during my research. After conducting hours of research and feeling confident about the sellers reputation, I made my purchase, only to be bamboozled in the end. I had become a victim of fraud! A 10-15 year prison sentence at stake I went to return the fake I purchased weeks before. When I entered, the seller claimed not to remember me or the original transaction - more salt I'm the wound. I demanded my money back as I recalled the details of my experience. The owner casually stated, "Of course I'll return the money for your purchase," as he feined shock that the item was fake. In the end, I was sold an extrenely well made high-end clone (1:1 available online). He further explained that he received the watch on trade by a trusted return customer that he would need to "have a talk with." My overall experience was absolutely traumatizing. The transaction was horrible and I would not recommend conducting business with the Diamond Exchange when purchasing a Rolex line product unless of course you are willing to spin the wheel and become another mark to pad the pockets of shady business practices. Simply having a store front does not make you reputable. It is integrity and business practices those of which are clearly lacking at the Diamond Exchange.

Very attentive and detailed. I didn't think they would be able to help with my ring repair but they…read moredid.

I recently inherited my beloved aunt's wedding ring (who passed in 2020) from my incredible mom…read more(who passed in 2021). My dad brought it to me the weekend before Thanksgiving and we were on a mission to find a local jeweler to trust with resizing it. Rahul and Isabelle were patient and more than understanding when my dad wanted to do more research before leaving our special ring behind. Upon reading his other yelp reviews, and their professionalism when dealing with us the first time, we decided Atlantic Gems was the jeweler to trust. Even with the Thanksgiving holiday, I received the ring back in just a little over a week, and I couldn't be happier with the results. I will definitely be back for all jewelry repair, resetting and resizing needs for years to come. Not only do I give them 5 stars, but so does my dad (a tough customer in Michigan)!

I've walked by a few times, always admiring the pretty jewelry inside. I've done try on at…read moreTiffany's and other jewelry, private estate sales and thought why not let's check it out when I was buzzed and I noticed the owner was talking with a woman. I walked around the shop for about Seven minutes was never greeted, was never addressed. I continued to look around the store and finally decided to leave after standing, still making eye contact, and still not being addressed. I was in my work clothes when I walked into this establishment and was blatantly dismissed on what can only be assumed because of my appearance. If not racist then classist because one should never be judged in that way. I will never be returning and won't give referrals

The best jeweler! They have done an excellent repairing my jewelry and also restringing a couple…read morepearl necklaces I have brought in. They are also great at matching missing gemstones if one has fallen out of a piece. The prices here are very reasonable - far better than other jewelers I looked into before coming here.

My fiance and I have been to the Rockville location twice and had the misfortune of getting stuck…read morewith Linda both times. She practically insulted our intelligence by quizzing us on our knowledge of diamonds and telling us we knew nothing and was extremely condescending the first time even though we both have extensive knowledge regarding diamond jewelry. We immediately left and purchased my engagement ring elsewhere. When we went back to search for wedding bands, we didn't tell them we had been before because we didn't want to deal with Linda again, but guess who appeared? Once again, she displayed the same condescending attitude and implied that my chosen style of wedding band was ugly and literally told my fiance that he wasn't in touch with what men are wearing these days. We are not against DD entirely, as I have purchased other diamond jewelry from their Tyson's Corner location, but I would definitely recommend requesting to work with anyone but Linda.

Like many others in the reviews, we visited several local jewelry stores before discovering…read moreDiamonds Direct. We were almost ready to make a purchase at Gold City in Rockville, but their unprofessional attitude were off putting and unpleasant, so we decided to keep searching. If you're on the hunt for an engagement ring, I highly recommend giving Diamonds Direct a try. While you may not find "the one" immediately, I can assure you that they will do everything possible to help you find the perfect ring at the best price. A special shoutout to Mr. Gregory Blatt (Diamond Expert) and Mr. Bryan Ames (General Manager) for their outstanding assistance in helping us find "the one." Here are some highlights from our experience: 1. Customer Experience: From the moment we walked in, we were warmly greeted by the staff and immediately attended to by Greg. He made us feel comfortable, and we were even offered beverages while we browsed. Unlike other stores that don't offer seating, Diamonds Direct provides a pleasant seating area where you can relax and take your time. 2. Expert Guidance: Before showing us any diamonds, Greg gave us a comprehensive introduction to diamonds--explaining what to look for, how to evaluate quality, and outlining the benefits of shopping at Diamonds Direct. The level of transparency and education they provide is unmatched. As first-time buyers, we had many questions, and Greg was incredibly patient, taking the time to walk us through the differences in diamond grades, cuts, and colors. He even physically showed us various diamonds of different grades so we could see firsthand how these factors impacted the appearance and value. This hands-on approach really helped us understand what we were paying for and made the decision-making process much easier. 3. Customization Options: If you're on a tight timeline, they have ready-to-go rings, but they also offer customization if you have more time. If you find a ring from another Jeweler that you like, you can give them the measurements, and diamonds direct will try their best to price match for you to get earn your business. 4. Competitive Pricing: As savvy buyers, we know that pricing can be a deal-breaker and sometimes makes the entire shopping experience confrontational. Unlike other jewelers who often inflate prices and claim to offer "sales," Diamonds Direct stands out with its unique price-matching policy. If you find a similar diamond with the same grading and size at another store, they will price match it. For the level of service they offer, I expected the prices to be inflated like a luxury brand, but we ended up purchasing a custom engagement ring at a very reasonable price. You can choose a straightforward, premium shopping experience with a set price, or if you're willing to do a little research, they are happy to price match and earn your business. 5. Maintenance Services: Many jewelers either charge excessively for a ring and offer "free resizing, rhodium plating, and side diamond repairs" or sell a more affordable option with no maintenance services at all. Diamonds Direct strikes the perfect balance, offering lifetime maintenance and repairs (except for the center diamond). Although we haven't yet tested the service, the promise of lifetime care was an important factor in our decision. In the end, we purchased a custom-made ring at a great price, and it arrived ahead of schedule. While it looked great, it wasn't perfect, but as Bryan, the manager, said, "We're not happy until we see a smile on your face." After sharing our concerns, the team made the necessary adjustments, and just two days later, we have the perfect ring. Thanks to Greg and Bryan, we found "the one," and now she refuses to take it off. Time will tell if the service holds up, but I'm confident Diamonds Direct will continue to deliver. I've already referred friends and will update this review if needed. If you're shopping for engagement rings, definitely check them out.

A family business with Wonderful customer service. I've been going to them for over thirty years.read more

My watch quit working. In the past, when my watch quit, my experience was that whatever jeweler I…read morevisited treated me as if I were wasting his time. I do understand that it must be annoying to a jeweler to have to stop a major, lucrative project with a deadline, just to change someone's watch battery. A watch battery replacement generates nearly no profit for the jeweler. Today I decided to try someone new and stopped in to Greenan in Burtonsville. Wow, what a different experience! The man in the store was friendly, eager to help and he treated me as if I had a truly legitimate need. Within a few minutes, he had not only changed the battery, but he also tightened some pins to make the wristband clasp stay closed better. He didn't make much money on this transaction, but he gained a new customer. Thank you Greenan Jeweler for the great treatment!

Stopped in the gorjana today and was helped by a super helpful girl. They had a good selection but…read moreI was looking for something specific that ultimately they didn't have. But the girl was so nice about it and even recommended elsewhere I could go to find what I needed.

Customer service needs some work. My sons were never…read moregreeted or asked if they need help. When one asked to enter fitting room, he was curtly told, "they're closed." The two people behind the desk barely acknowledged our existence even during check out. Conducting inventory and closing early on the 4th of July is no excuse for being rude. Do better.

Working with Leslie was wonderful. I purchased my wife's engagement ring and my wedding band from…read moreher. She did a great job teaching me the 4 C's (cut, carat, clarity, color) and a lot of other information that helped my decision. I ended up making a decision I was very comfortable with and I felt like I had a lot of options. My wife is extremely happy about the ring I got her. My wedding band is also great. It ended up breaking (just because of the design I chose) but Leslie was great about getting me a new one. All in all it was a fantastic experience for such big decisions.

Leslie is AMAZING! If you're looking for an engagement ring/wedding band, LOOK NO FURTHER. Somehow…read morefate brought me to her one day when I attended a marketing expo for my work. I sat down with her at lunch and we talked about datings apps, etc and I remember she had told me she was the best gemologist in the area and she was appointment only and she was leaving for Belgium the next day to look for diamonds. At the time wasn't even dating anybody, but asked for her business card as I enjoy networking. Fast forward a couple months later, I started dating my husband, and it became serious very quick. We went to the local mall to look at rings but weren't impressed with any of the rings and prices and cheesy sales pitches. And then I remembered I had Leslie's business card. I emailed Leslie and immediately she remembered who I was and we set up a meeting at her house. My husband and I drove to her house, where she has her living room converted into an area where you can browse all sorts of settings and mountings, etc. I kept trying on a bunch of different rings and shapes and finally we fell in love with a pear shaped cut and a rose gold band. My husband went on separate trip to pick out the final diamond with Leslie and she was so helpful with educating him on all aspects of picking out a diamond. She also was so fair with working with his budget and showing him options that were actual feasible for him to buy, but nonetheless BEAUTIFUL. Now, I may be biased but I truly think my ring is one-of-a-kind and GORGEOUS. I can't tell you how many times random strangers compliment me on how beautiful my ring is. (usually cashiers, when I'm at the checkout line). I had one person tell me that it was the most beautiful ring they had ever seen! We were so pleased with Leslie, that we also bought both of our wedding bands from her as well. Just like her website- she will be my jeweler for life :)

I brought my Breitling chronograph to market Street Diamonds after a scuba diving adventure in Maui…read more(300Ms or not, regardless to say I did not dive with it again) and the professionals did an incredible job of bringing it back to life, including modernizing and polishing. Dino and your Master craftsman, thank you so much! Alexander H.

Market Street Diamonds was recommended to me by another local jewelry shop (Shelter, in NE) for a…read morering repair that they could not do because they didn't make the ring. Trusting Shelter's recommendation, I went to Market Street Diamonds and was immediately impressed with their service, quality of their pieces, and attention to detail. The repair took a few weeks longer than the very fast turnaround they predicted -- one week -- which was still an appropriate timeline. When I received my ring I could not tell a difference between the existing diamonds and the one they added, and same for the broken prong. Would absolutely visit again for a purchase, a design, or a repair. Thanks, Market Street!