Prompt, friendly, and professional service at a reasonable price. If I ever need another tow in…read moreRVA, I'm calling this place first

Good price good service !! Got my car where it needed to go fast and undamaged. Will recommendread more

Super fast, friendly, and fair pricing. Richard was awesome. Only a five mile tow but worth itread more

I had an antique car towed. The service was punctual, professional and friendly. The driver took…read moregreat care with the car and was able to place it in the garage so that the space could accommodate a second car. I would use Horace's to tow any vehicle.

I can not say enough about my experience. My driver was not only prompt and professional but he…read morealso eased my tension as I was stuck in the side of the road in the rain on a Sunday. I can not say enough about B and T tow. They may be a small business but they don't operate like a small business. From the dispatch, to the pick up, and delivery of my vehicle, exceptional service! I highly recommend B and T Tow and I rarely make reviews.

I'm proud to offer this review concerning the timely and professional service I received from B&T…read moretowing today. Pat arrived just over an hour from my initial call to my insurance provider. I was surprised and impressed, which altered my gloomy mood somewhat, considering what I might be in for regarding repairs. Kudos! B&T, and Pat.

I was out of town and selling an automobile in Virginia. My daughter had all of the documents…read morenecessary for the sale. I called Snatched Towing & Recovery. I spoke to Ethan. I explained that I needed Ethan to tow my car to Carmax, in Midlothian. Ethan provided very customer centric service. He kept a dialog going and set-up the pickup with my daughter. She happened to be closing on a home that day. Ethan waited on her to complete signing her paperwork with the buyer and completed the job. Both my daughter and I were very pleased with Ethan and Snatched Towing & Recovery. I genuinely recommend their service (AND THEIR PRICING!!)

This is a first class operation. I've used them twice in the last 3 weeks to move a broken down…read morevehicle. Excellent and quick communication. Timely service delivered when promised. And the gentleman I dealt with (presumably the owner/operator) is a great human being who's fair and community-minded. If ever I have towing needs again, I won't consider calling anyone else.

Great service. Super communicative, extremely friendly. Got my tire efficiently fixed and back on…read moreroad ready. Will definitely use again!

Such a friendly, professional man. He answered his phone promptly, got there as quick as he could…read moreand plugged our tire so that we could be on our way. His price was fair and I would never hesitate to call on him again or refer him to others. Pure professional!

Quick response, amazing service and honest!! My son lost his keys at a concert at 11pm and D's…read morehelped !!

D is great. Excellent communication. Did exactly what she said she'd do, when she said she'd do…read moreit. Anyone who's ever been left waiting and wondering by roadside assistance, knows these are not small things. Will definitely call D again.

I had a flat tire on I-295 and contacted Tesla Roadside Assistance. They connected me with Soot…read moreHappens Towing, but unfortunately the address they provided was incorrect. Jayla from Soot Happens Towing was absolutely amazing. She went above and beyond by contacting Tesla herself and changing the service from a tow to a loaner wheel, which allowed me to continue my trip instead of being stuck. The technician who came out was just as great--professional, kind, and efficient. He changed the tire quickly and even stayed to watch traffic behind me, making sure I merged safely back onto the highway before leaving. I'm truly grateful for their help during a stressful situation. Highly recommend Soot Happens Towing for their professionalism and genuine care for their customers.

This company has no respect for human life. My father, who has never received a single traffic…read moreticket in his life, was in severe pain from a tooth infection and had a swollen face. In distress and barely thinking clearly, he parked in a fire lane for just a few hours. We fully understand that it was against the law -- but his prescribed pain medication was inside the car when it was towed. I called and politely explained the situation, told them it was a medical emergency, and that he needed to take his medicine every 6 hours. Their response was cold and careless. After hours of pleading, I was told someone would get back to me -- but no one ever did. By 12:30 AM, there was still no call, no help, and my dad was left suffering all night. I even texted -- my message was read, but no one replied. By morning, after my dad had endured the entire night in pain and without sleep, I called again and was told we could retrieve the car. When my mom arrived, things got even worse. There wasn't even an office -- just a girl who came outside and asked for her ID. When my mom explained that her husband hadn't slept all night because his medication was locked in the car, the girl looked her straight in the face and said, "I don't care." That was her exact response -- no empathy, no professionalism, no basic human decency. To make matters worse, the car had scratch almond size that weren't there before, and they took no responsibility, even after my mom pointed it out right there. Just like they strictly enforce their towing policies and claim on their website to be open 24 hours, I wish they showed the same urgency when someone is in crisis. A car is like a person's home -- people often have essential items inside. What if someone died not having access to what they need? What if someone had to sleep outside because their house keys were inside? What if someone with a disability was left stranded without their medical device? This company is run by people with zero compassion, no professionalism, and no sense of decency. What we experienced wasn't just bad service -- it was cruel, cold, and heartless. If you care at all about being treated like a human being, stay far away from this place.

I must respond to the caution comment. You must be mistaken Richmond Roadside Assistance is in the…read morebusiness of providing emergency roadside assistance to pedestrians in need , they do not sell vehicles. So I would like to praise the work and service their employees provide. I have only experienced the most respectful , knowledgeable , honest technicians I have come across. They are prompt, professional, and get the job done!!!

public warning, beware, caution caution. one of my good friends, a great guy, just got ripped off…read morebad by this company. hes to good of a guy to do this, so i am because you cant do this to people. theres consensus for your actions, and karma. he sold my friend a car claiming he installed a rebuilt engine in it and its a great car. 7000.00 for it and engine blew before he drove 45 miles. on top of that he prepaid these guys over 1000 for work. well 2 months goes by and work never got done. since he went to another shop to do work, these guys wont pay money back saying he shouldn't have got impatient and go somewhere else and there keeping his money. can u believe that. its not right. go somewhere else if u need a mechanic seriously

Had a flat tire. Driver showed up reeking of pot smoke in a small car. Sent him away. To dangerous…read moreto allow him even try. He didn't even bring a jack. Had to call another service.

Really good service and fast when i needed it, very kind people. after replacing my tire they made…read moresure I made it home safe id recommend for anyone who needs fast, reliable and cheap service.

Had a tire that was leaking air regularly. The usual mechanic shop I was going to claimed they…read morecouldn't find a reason why. Brought it to Discount Tire and they discovered the mechanic shop had rebuilt my tire sensor incorrectly (had that done a few weeks previously) and that was leaking the air. In 15 mins discount tire had the problem fixed. 5

I got a flat tire during this latest cold spell. I contacted discount tire in colonial Heights and…read moremade an appointment. When I walked into the door, I was greeted by Heather who took great care of me assessed what was going on, showed me what's happening with my tire, and recommended some things to make sure that I was safe on the road. Heather did not try to upsell me. Heather did not try to pull the wool over my eyes. Heather was very honest and forthcoming. I decided on two tires and was told about the warranty that I could come by anytime to just make sure that the tires are wearing well and that there would be checks that are done periodically. That piece of mind was refreshing. I was told that the entire process would take about an hour to be done. 45 minutes later I was driving away happy as a clam. The amount that I paid was very comparable to others that I had checked in the area and I'm very pleased with the Service I received. When it's time to purchase my next set of tires, I will be coming back to discount tire in Colonial Heights. Their service was top-tier.