I got a flat tire during this latest cold spell. I contacted discount tire in colonial Heights and made an appointment. When I walked into the door, I was greeted by Heather who took great care of me assessed what was going on, showed me what's happening with my tire, and recommended some things to make sure that I was safe on the road. Heather did not try to upsell me. Heather did not try to pull the wool over my eyes. Heather was very honest and forthcoming. I decided on two tires and was told about the warranty that I could come by anytime to just make sure that the tires are wearing well and that there would be checks that are done periodically. That piece of mind was refreshing. I was told that the entire process would take about an hour to be done. 45 minutes later I was driving away happy as a clam. The amount that I paid was very comparable to others that I had checked in the area and I'm very pleased with the Service I received. When it's time to purchase my next set of tires, I will be coming back to discount tire in Colonial Heights. Their service was top-tier. read more

I've been getting tires here since this location opened. Sorry I don't know exactly how long that has been. Let's just say 5+ years or more. I have always had good service here. The fellas have always been friendly and not overly pushing "upselling" services or tires. I know what I want or need when I get here, so I don't really have the need for education or what tire I need. But I've watched the fellas and they don't seem to be upselling. I also shop around when I need tires. There is a big box store right down the street and another chain tire store. I always check their sales and DT always seems to be a few bucks cheaper. Going back to the service and the techs/managers. What I've seen though (in my opinion) is less staff but a crap ton of work. Now I'm not sure if this is a corporate issue (downsizing) or they just can't get or keep staff. But I'm pretty sure my observation is accurate. Service times seems to have increased from my past visits. Now I will HIGHLY suggest using the website and booking an appointment. That seems to help some. So big advice - appointment. I'm confident I will be continuing to buy and shop for tires here in the future. read more

I like this place and I hope they get a location in Maryland because other tire shops aren't that great. The manager Mikey helped me out. He was nice and professional I will always come here if I can make it. read more

Discount Tire - Inside - Tires Near Me - Colonial Heights, Virginia

I went into discount tire to have my tires rotated since I bought my tires from them a few months ago. After waiting an hour and a half to have the work done the Manger came out to tell me that my current lug nuts were worn out and that he couldn't safely put them back on. This obviously put me into a situation where I really had no choose in the matter but to have new lug nuts put on at over $70. I kept the old lug nuts and brought them home to inspect them. There was nothing wrong with the old lug nuts. I believe the is just an up sell gimmick discount tire uses to sell to customers while they are in a no win situation with their car in the shop. This is very much an dishonest practice and I plan to report this to the BBB and local web sites. read more

This outfit is first class all the way. They get you in, take good personal care of you and your vehicle's tires and wheels of course. They're polite, take appointments or walk ins and get you out of there in good time. They even drive your vehicle up when they're done. I've never been disappointed there. read more

Awesome place....had my first tire blowout almost at my house but rolled into the discount tire off the highway. Tire replacement free because I had bought them there. Great place , great service . Michael Sebring was awesome, professional OK, helpful and friendly read more

My wife had a tire issue on our class C motor home. After waiting all night for Good Sam's could not find anyone to send out to her add after waiting overnight she limped the motor home into discount tire. Everyone was very nice and they got her right in and found the issues. Even after moving around there schedule they did not charge here for the repair. Thank you all very much and thanks for helping here out. read more

These guy are outstanding and always helpful and courteous. I brought my truck in for them to check out a low pressure tire. They quickly found a bolt embedded in the tire and it wasn't repairable. Lucky for me I got the warranty and got a new tire. read more

Fantastic service and quick turn around. I unexpectedly needed a couple tires to go out of town. Out of stock everywhere, of course. Sean the service writer hunted them down and still had them installed the same day. I'm a big fan of the communications - texts when the car goes in, and updates online. My only recommendation is get more help in the afternoon at the desk. Otherwise, great job all around. read more

We had a flat tire on Rt 295 around Richmond and limped to Discount Tire on our donut. We received fast, excellent service! The waiting area was very comfortable and I was very impressed with the customer service I witnessed...and at the end of the day! Highly recommend. read more

UPDATE: The other day, the manager from Discount Tires reached out on two separate events: 1. I recently posted my experience with Discount Tires in calling ahead for availability for services on my vehicle. Upon arrival, I was told there was going to be an hour or so wait which had me upset. The supervisor and I discussed with the operational layout and equipment available at the store, an empty store can quickly turn into an hour to two-hour wait. We further discussed collaboratively alternative ways to remedy situations as such and to my delight and ways of thinking...... schedule an appointment and stick to it. From a leader's perspective, he definitely made me forget about my experience for that day as his leadership qualities and communication skills were by far exemplary. Thank you. 2. The other day I had my appointment to have my tires rotated. The staff was as I expected from my last three visits. Observing each staff member working with customers they touched on the most important thing that can make a customer's day. The staff remarkable greeting of the day and smiles. you can't beat that. They confirmed with me on what was going to be done based on the appointment and went further to ask if there was anything else i wanted to address. I stated no and thank you. The time for rotational tires (depending on the vehicle) took about 20 minutes. I explained to the supervisor that I have never had a bad experience with Discount Tires/America's Tires (in California). This one incident was a hiccup and although as a business you try to capture every worst-case scenario, you absolutely can't. However, you as the leader and staff have a remarkable ability to defuse a situation. That is your candor, smiles, and effective communication. I still will recommend Discount Tires to anyone and to always give this business or any business the benefit of a doubt to reach back and extended a simple humble apology. thank you Discount Tires. read more

My husband and I got a flat while traveling. Decided to get some new tires while we were in to make sure we had no other future issues. In and out within 30 mins & they have deals! I would 100% tell anyone to come here. People were super kind and helpful. read more

We were on a road trip and had some trouble putting air in the tires - stopped by and they were so nice- filled us up and check the pressure all for free and sent us on our way. read more

This is a great place to get tires they have you in and out they stand behind their warranties I've never never had an issue with nobody or nothing they have done to my car ( tires) their staff is great they are knowledgeable they answer all questions there's no beating around the bush so to say they're straight forward they're not pushy or try to make you buy tires that you don't need like I said I highly recommend this place for tires we all know how important tires are I'm sure we ride with our families in our cars to go different places they get a A++++ the employees get a A++++++ keep up the good work you never know who's a yelp critic read more

We had been to another location and we had great customer service there and this location did not disappoint. We were warmly greeted and were provided the options as we had to replace all 4 tires. Prices are competitive and we waited shorter than what they told us. Customer service is king and you can tell this chain trains well. Would have given 5 stars but the women's bathroom was filthy according to my wife. Regardless, we will return as their service is hands down the best I have gotten from a tire dealer. read more

They are fast, friendly and affordable. Within 20 minutes, my tires were installed. They did an amazing job. I will definitely be returning back. read more

I needed two new tires so my husband went over to the new Discount Tire location in Colonial Heights. Not long after he was there he called saying that one of the workers told him that my car needed something they could not do there and they would not let him take my vehicle because it was unsafe. What the what?!?! We kindly explained that A)Just give me my car back now. and B)You better just give me my car back now. Eventually someone with more experience just changed the tires and seat my car free. I am giving them 3 stars because they gave me back my car and actually put on the tires. I would probably give them more if they did not bring me to DEFCON 5 by telling me I could not have my car back. read more

Jordan was amazing. We were driving home to MD from Myrtle Beach and the front tire of our Lexus just shredded. We were in and out with 2 new tires in less than an hour.. phenomenal customer service. Thank you. read more

Really great tire place. Been to this location twice in the past year. Got me right every time

We had a flat tire on a cross country trip. Everyone was extremely friendly and helpful. They had us back up and going in no time. The best part was they did not even charge us for the tire repair even though we had not purchased our tires at Discount Tire. They were AWESOME !!! read more

Discount Tire employees are very professional at this location. I had gotten the Michelin Defenders for my Ford Fusion do to a few customers there/employees telling me how it was the best brand of tires that I could get. The customers there said that the Michelin Tire Brand was the best they ever had and that they will always get Michelin. Also, they said that I should get some new lug nuts do to mine being old and as they were changing my tires they said it wasn't catching like it should. So, they explained to me that if I ever had to change my tire it would be difficult to change because the tire rod won't catch the lug nuts. I will say that Discount Tire is all about your safety. So, if you go here expect professionalism and people who want to keep you safe. read more

Hands down the best tire shop I have ever been too!!! Their customer service is the best I have ever seen!! I have purchased 2 sets of wheels and tires with them and they took great care of me. No schedule needed and the wait was less than an hour. The staff here are awesome!!! They will take care of you. I highly recommend them for any tire or wheel needs. They won't let you down!!! read more

Very impressed first time I've used them. Got there about 15 minutes early had made an appointment online got in right away they even recommended tires that were cheaper than the ones I had picked out. In and out in 20 minutes tops. Definitely will use them again read more

If you need tires but, on a budget and desire great customer service. Check out Discount Tire - Colonial Heights. Everyone was friendly from the technicians to the customer service representatives. Reggie did a great job assisting me from the beginning to the end. Oh, did i say I was in about 30 minutes! Thank you for everything! read more

Bought a tire here today and was very pleased. The advisor walked out to my car with me to look things over & talk about options. The whole process was quick, easy, and professional. Thanks. read more

Damn there broke my Nissan-was more interested in selling me 1000 dollars worth of tires then listening to me

Excellent customer service. I've been twice for a leaking valve on different tires. They fixed them for nothing and I didn't buy the tires from them. What kind of place does that nowadays. read more

Bought Tires from their California Store (America's Tires), drove across the U.S. (CA to VA) & then came here for my first free tire rotation. My information from the CA purchase was in the computer system. Both in CA & here, their stores are clean, service is always friendly, waiting room offers complimentary coffee and bottled water, they take appointments, they do free air pressure checks,, they offer competitive pricing and will match any other price from another store. I wish more business provided this type of customer service and satisfaction. I highly recommend them! read more

This service appointment was a great example of Discount Tire's commitment excellence through service. I received a tire patch because one of my tires was leaking air. I am most satisfied not because of the free service, but because of the pairing of the service and the cordial demeanor of each store associate. I highly recommend Discount Tire for your wheel service needs. read more

Traveling from Florida to Virginia and discovered split in tire sidewall. I called ahead and Reggie told me to stop by and he would check it out - promised to get us on our way quickly if we needed a new tire - even offered to have cold drinks waiting! Reggie delivered and we were back on the road! Fair prices and great service. read more

Took my car here to get a flat tire repair and it was fixed with no charge! Omg!!! Going to come here all the time!!!

Charles, Dennis, Donald and Chance do a amazing job. I have been going to Discount Tire for nearly 10 years all over the United States. Every store had been great, but this one in Colonial Heights beats them all. They went above and beyond to find tires for my BMW X5 35d. They found them, put them on and the next day I had an issue with tires. No fault of Discount Tires, but something with the tires themself. They fixed my issue without hesitation. I went ahead and ordered my wife's 328i sport tires under the confidence that I have found a "good to tire spot". Awesome prices and great customer service. They have definitely earned my business for the time I am here. Thanks again. read more

Excellent and informed service from Kevin Cummings, Sr Assistant Manager, Reggie (also believe he's a S.A.M.) and Garrett. Visited twice, appreciate their polite hospitality, clean facility, professionalism and value for quality products. I'm a previous customer from Texas (also good service in Rockwall, TX). read more