My daughter has been going to Swim Time for about 1 years and a bit, and specifically has juat…read morestarted at the Thornhill location. The staff here are very friendly, caring and attentive, and keep you updated on your child's progress, providing helpful feedback on how they can improve. We have tried other swim schools, but we really enjoy the atmosphere and welcoming environment at Swim Time! Plus, our Son learned here as well and earned his Bronze Cross and Medallion. Amazing swim school!

I have had 3 kids over a decade apart attend swimming lessons. The staff is friendly, easy to deal…read morewith and the instructors are phenomenal. I love that they have been in business for so long and there are staff have been there for years! The pool, pool area and change rooms are always clean. Highly recommend any of their many locations!

My son was in private and group lessons from the time he was 1.5 until he was 2.5. His water skills…read moreare incredibly impressive now and strangers comment on how he's not afraid and doing so well! I'm extremely impressed with his progress. Bonnie and the administrative staff were excellent communicators and together we navigated through Covid times. They clearly care about the students and are well prepared to effectively instruct - I'm sure the owners wouldn't have it any other way! Thank you to Bonnie and her staff for making this such a great experience and providing a solid foundation. My son keeps asking for Bonnie and would still be working with her had we not moved too far away.

Totally agree with Steve B. and Wendy C. from the other yelp review thread for this place…read more We signed up right before the pandemic started. They were quick to invoice and re-register you, but then they wouldn't let you book your make up sessions because they signed up a fresh crop and took all the spots. We had our 3 signed up, they had lessons on the same night but only 1 teacher, so they each got a bout 10 minutes every session. Very little communication on progress, on next steps, on areas to focus. Often had different teachers so it was hard to establish any kind of rapport. I was told to email every Monday to check on spots for make-ups, but rarely got an email back. But they sure as heck didn't hesitate to try and sign us up for the next term. Even though we had a balance of make-ups still owed. The owner is a bit rough around the edges in terms of customer service and communication. It's run like a cup cake stand. Also, pretty sure Karen K. in the reviews works there FYI. Steer Clear!

I love that this pool is large. The facility is very pleasant and well kept. The instructors here…read morework hard, and I can see they try hard to develop their student's swimming abilities. I can see the supervisors and instructors are all well trained and enjoy working with children. It is a pleasure to see.

Best swim school ever! My daughter was stuck on level 4 in other school for 4 times in a row. My…read morefrustration and her insecurity and damaged self-esteem was easily forgotten as soon as we started our swim lessons at Felix's Swim School. Thank you very much Marina, Jacob, Ali and rest of your amazing staff. Highly recommended.

I like this pool. They're very flexible with rebooking and cancellations…read more One thing is that they shouldn't put tall kids in the baby pool. Hurts their knees when jumping in.

Really great swim school. Coaches are in the water and really focus on technique. I have been to…read moreother swim schools and nothing comes even close to the quality of instruction here. Facilities are clean and the owners care about their customers. I highly recommend this school

Professional and clean establishment, Professional and…read moretalented trainers, a kittle pricy, but you pay for the quality that you get. Highly recommended for summer and fall programs, available all year long. Amanda is one of the trainers and she is just GREAT

This swim school traumatized my kid. One of their so called "best instructors" took my kid and…read morethrew them into the pool without their consent and without telling them what they were doing. My kid has since not been able to go to any swim lessons without the fear of being drowned by an instructor. A life saving skill turned into one of their greatest fears because of this establishment. They did not take my family's complaint seriously and blamed this incident as "the instructors method of teaching". Very dissapointed.

We've sent both our kids to Aqua-Tots and couldn't be happier. The staff is friendly and helpful…read moreand the instructors are patient and really attend to each child's level. Our little one was really afraid of the water and they were empathetic to his fear and helped him overcome it. We also love the flexibility of being able to easily reschedule lessons through their app!

it was okay. They gave us an hour in the gym and an hour in the party room. The kids all wanted…read moremore time in the gym which made the party room feel small When went went there after It was still fun, but very busy as parties cycled through.

Horrible customer service. My son was going to have a birthday party there. Unfortunately due to…read moreanother birthday party invite from his SK class we had to cancel. They were unwilling to change the date and we lost our deposit. Do not recommend. Think twice!!!

I've been a customer of Tav Pools for years, and Tav and Frank always delivered outstanding…read moreservice. Since the sale of the business, the customer service has noticeably declined. I recently purchased equipment from the store, and when I needed help with an issue, the new owner redirected me to the manufacturer instead of attempting to troubleshoot or assist. His staff also gave me the runaround rather than trying to resolve the problem. I ultimately had to call someone else to fix it. If you're buying equipment here and are told it comes with warranty and support, be aware that the level of service is no longer what Tav and Frank once offered. Unfortunately, I would not trust this pool store anymore, and there are plenty of reputable pool companies in the Durham area that still value their customers.

Out of all the pool stores in Whitby/Oshawa that I have been to, Tav Pools has been the best by…read morefar. They are very professional, courteous, and responsive and earned a loyal customer. They have opened an closed our pool for a couple years as well has provided very detailed and easy to follow instructions of how to balance the chemistry in the pool. The Owner and all of his staff have been extremely helpful and remember us year over year. I highly recommend Tav over their competitors