I lived in this apartment from May 2025 to May 2026 and had an excellent experience throughout my…read moretime there. The community is very quiet, well-maintained, and managed by an outstanding team led by Lisa Stavnes. Lisa, the apartment manager, is incredibly diligent, professional, and friendly. She genuinely cares about the residents and works hard to create a welcoming environment that feels like home. She responds promptly to requests and concerns and consistently goes above and beyond to ensure residents have a safe, comfortable, and enjoyable place to live. The property itself is exceptionally clean, from the lobby and gym to the mail room and laundry facilities. The residents are respectful, and the building is surrounded by single-family homes, making it a pleasant area for walks, especially during sunrise and sunset. Additionally, the neighborhood experiences very little traffic and remains remarkably quiet, allowing me to sleep comfortably with the windows open. Overall, I was very impressed with my experience living here. Lisa's dedication and commitment to the community truly set this property apart. She consistently goes the extra mile to make it a place that residents are proud to call home.

At first glance, this building looks nice clean, with a few modern touches from minimal remodeling…read morebut don't be fooled. Most of the updates are cosmetic, and the building is still old, termite-infested, and falling apart. They completely removed the saunas, which were a big part of what made this place appealing, and replaced the gym's unique equipment with generic, basic machines. Repairs are sloppy, temporary, and leave problems unresolved appliances break, showers and stove fans stop working, and management relies on cheap, ineffective fixes instead of proper replacements. Many of the glowing reviews online are completely misleading they are incentivized, paid for, or even AI-generated. Just because a reviewer has an older account or other reviews doesn't mean their feedback is real. Management pressures tenants into leaving positive reviews in exchange for rewards, creating a false image of the property. Lisa Stavens, the property manager, pretends to be helpful at first, but the mask only stays on as long as you comply with everything she says. The moment you push back or stand up for yourself, she flips becoming hostile, retaliatory, and manipulative. She will do anything to get you evicted, harasses tenants with threatening emails, and publicly shames people by posting notices and letters directly on doors where anyone walking by can see them. She asks invasive questions unrelated to tenancy, invents excuses to enter apartments just to snoop, and constantly intimidates tenants. Management also raises the rent whenever they can, favors tenants who fit a certain image, and blatantly ignores your rights as a tenant. Essentially, you're paying a high price to live in what feels like a prison. This is not a luxury building. Management ignores safety issues, pressures tenants into fake-positive reviews, and only cares about profits. Termites are everywhere, and they refuse to address the problem properly, leaving the building literally being eaten from the inside. The polished appearance and minimal modern touches are just a facade the truth is a stressful, unsafe, and poorly maintained environment. Avoid this place if you value your safety, privacy, and peace of mind. P.S. Management will raise the rent at any opportunity they can there's no limit to how often they'll increase it.

My friend and I toured your 2-bed, 2-bath units during the week when the fires were spreading…read moreacross the county. At the time, there was no leasing agent on-site--only Junior, the maintenance tech, and Luke, the complex manager, who was off the clock. Since no one else was available, Junior kindly offered to show us around. We toured three different units: one with a smaller square footage, a medium-sized unit, and a 1 bed 1 bath layout that with 2 of it combined would be identical to a 2-bed, 2-bath with two walk-in closets. The vibes were amazing--the units were beautiful, modern, and spacious. At the end of our tour, we mentioned to Luke that we preferred a unit with two walk-in closets. He assured us he would follow up if one became available. We also discussed potential rent increases. I was particularly concerned about hikes once we became tenants, as they're common with large corporate-managed properties like Eastway. Luke reassured us that rent increases were typically minimal (0-2% based on the benchmark rent, rarely 4% but is possible) and even mentioned that, due to the fires, current pricing on vacant units would remain unchanged. We left feeling excited and reassured, thinking we had found our future home. The next day, Luke emailed us, encouraging us to apply. We responded, asking if we could secure the specific unit we wanted. Silence. A week later, with no response from Luke, I checked the website myself. Not only had one of the units we toured disappeared from availability, but the smallest unit's price had jumped by $400. This was extremely disappointing--especially considering they raised prices during a state emergency. Everything we had been told during our tour turned out to be false, and to this day, we never received a response from the apartment manager.

So far I had a good experience Luke was very helpful getting me in he worked really hard to help me…read moremove in can't wait to see how the place is kept I will give a much better review once I live here for a while but from my experience customer service was great with both Luke and the nice young lady I thank both of them for being so helpful

My husband and I are very happy here and we plan on staying a while! The building is very well…read moremaintained and is always making improvements, without impeding on our space. The laundry facilities have been improved this past year, all units have been or will be renovated this year. Anytime you have a work request for an issue it is handled almost immediately without causing your own schedule to be disrupted. Dog and cat friendly!! All my neighbors dogs are super nice to ours. Joyce is the best building manager we have had as renters, having lived in 3 states over 8 years and 8 moves, I am thankful to stay here. The area is very walkable, especially now with the Runway at Playa Vista just down the street! The traffic is not a big deal, we live in LA people!

I'm making this second review as a warning because it's has only gotten worse. I have been woken up…read moreseveral times by the upstairs neighbor. I have attached videos to show you just how paper thin the walls are. I have talked to them and nothing has changed. Again walls are paper thin and you can and will hear everything. Also management changed the locks to the exterior of the apartment and sent out an email 20 minutes before it happened while we were all at work. If you can avoid it do not move here.

Reggie is amazing! Super kind and always willing to help. I've been a resident at Altitude for…read moregoing on 4 years and he's always there when something needs fixing.

Reggie from maintenance responded to our ticket for fixing lighting in our unit. Service was done…read morethat same day and he was super helpful and friendly!

I've been residing in this apartment for about 5 months now and everything has been great!…read more The property is very modern and always clean. The cleaning crew always excels at their job and are so kind every time I run into them. But MOST importantly, our leasing specialist, John Queenan, has always been so helpful since day one. He's answered all our emails and concerns in such a timely manner from the day we toured the apartment and still is even after the five months we have lived here. My husband and I made a decision to move to this property because we knew if our leasing specialist was this attentive, we would have no issue during our time here at Concourse. *On the side note: I wish they would allow us to use the communal areas a bit more freely now that the covid restrictions have been lifted. I understand it's up to the corporate office and it's for the safety of us but to my understanding, other companies have already loosened these restrictions and I'm starting to feel like concourse is a bit behind.

They don't want your business. Yasmine Fortson is probably…read moreone of the worst property manager or whatever her title is. They tried to charge a little bit over $200 to add a tenant to the lease. We tried to upgrade mid-lease into one of this forever vacant units they have, they just don't wanna have to deal with that so they decline it before the end if your lease. Beside that, our unit was pretty clean (studio with no stove but that was our choice at the time). The night shift concierge is one of the coolest guy in the world.

I've rented many apartments/townhomes and homes. Unfortunately, I cannot give this place 5 stars…read moremainly because of management. It takes multiple attempts to reach them, even while living there. I will say that the complex remains clean and is safe/secure. The gym could use some upgrades. Upon move in, we were told our original unit "wasn't ready" , so they asked if we could pouch back our move date. Since we were moving out of state we had everything ready to go for a certain date, so we had to switch units last minute. Management continues to blame their transition from Modera, even though that was a couple of years ago already. Units have been "updated" but cabinetry feels older. I've never lived somewhere that I didn't get my full security deposit back. They charged me close to $500 for paint and cleaning. They stated that the paint had an "off white hue" to try and justify the paint job. Absolutely ridiculous. You can see my photos, the place did not need $500 worth of painting. I've reached out to management about it and requested photo comparisons from my move in. They told me to email Q Support but guess what, still haven't heard back from them either. Towards the end of our tenancy, Misty in management was pretty communicative but she can't do all the legwork for the entire property. I am still waiting to hear back in regards to my security deposit. It's true, corporate will not respond to you. Once you leave, crickets. Expect them to take your security deposit because they will.

Called to see if I could make an appointment, but they told me they were a week out on tours. Told…read morethem I was only in town for the weekend. He didn't care whatsoever. Guess they don't need to lease their units out. Worse customer service!

The Alessio is a nice property with roomy units. We chose them because of the area they're located…read moreand square footage available in their units. I recently had to change units and the management team was super supportive and helpful in assisting with my transition. Thank you Dawn and Daniel for your communication and understanding. I appreciate your willingness to try to resolve the challenges with our unit. Thank you Edgar for your assistance with our parking assignments. You helped to alleviate a huge stress we were at risk of experiencing with the change in units. Special shout out to the maintenance team, specifically Cesar and Josue. These guys are always willing to help and have amazing customer service. They are welcome in my home anytime.

This was one of the most frustrating and misleading apartment tour experiences I've had…read more I scheduled a tour specifically for the Catina floor plan listed at $2,297. At the time, the website showed multiple units available. I reviewed everything before and booked the appointment based on that exact listing. When I arrived, there was no real appointment experience at all. No one properly greeted or assisted me - I was left to figure things out on my own, which is completely unprofessional. Instead of showing me the unit I came for, I was taken to a completely different apartment that did not match the floor plan in any way. On top of that, it was more expensive and clearly worse. Then I was told that the unit I originally came to see was "not available." This made no sense, because at that exact moment the website still showed multiple available units (I have a screenshot to prove it). When I asked for clarification, I received vague, evasive answers instead of a clear explanation. When I asked to see any of the supposedly available units, I was told none were available to show. This felt extremely misleading and like a classic bait-and-switch situation. I was dealing with Mikhaela on March 18 at 10:15 AM. I would strongly advise anyone to think twice before wasting their time here. The entire process felt disorganized, unprofessional, and dishonest.

Francisco, the maintenance guy, is amazing! He's always helpful and seems to have a solution for…read moreeverything. We're really glad to have him around. Thank you !

This is the 5th month and the stairs still broke I been waiting over a month for the person over…read moregreystar to call me which is responding to these complaints I have sent emails that she is getting according to management in the building..if you have kids don't move here this need to be a senior citizen building..now Carlotta (the manager) told the security to send the kids home if they are in the building without a adult and to take a picture of the kids then call the police on the children..now what person I'm they right mind call the police on kids for being outside playing not only that have a man take a picture of someone kids and have it in there phone..if of these security guards take a picture of my children without my permission I am going to take legal action because I don't give Madrid not greystar to do so..and then when the kids is outside playing with a adult here come the security saying the kids to loud

I lived in the sister apartments Kittyhawk…read more I am a travel rn who needed an affordable place to stay..STAT. I called Dean like a week before I moved. I was able to do my application online and come 3000 miles to meet him on a SUNDAY and get my keys and sign the lease. He was nice...the neighbors were nice (one being his brother and family), the maintenance man was nice (gave me his cell # to contact him quickly) The reason it doesnt have 5 stars? 1. NO A/C...coming from georgia my first week was great. Nice sea breeze...windows open..no fear someone would crawl in. Then a heat wave came...I was miserable. I had to buy fans to keep from dying. 2. Ants..they OWNED the place...none of my pesticides worked...they came back. I must say..I would rather have them than roaches..but they were annoying!!!! Dean told me I should have told him so they could spray...hell I just figured they would respond to my spray and powders that usually works. Oh well. 3. Parking....it was sometimes like a battle for parking. Esp if you came into the neighborhood after 7pm or before 9am on weekends and holidays. There was a couple times I had to park a couple blocks away!! The neighborhood is safe...but still. There were these big trucks always there...motorcycles that parked horizontally from the curb instead of vertically. There are no painted lines so there would be a potential spot..yet the car in front or behind didnt park right. This was my biggest complaint. Dont get me started on the cars that NEVER moved... (one had spider webs from its tires to the street) At the end of the day a good place to stay. Very gated...you need a key for everything. Nice management. Nice area. Even though a few blocks from the airport..rarely heard a plane. 15 mins from the nearest beach. I would recommend this place :)

Dean and the management team are great, helpful and approachable. Nice apartments in a great…read morelocation. My friend and I lived here for a couple years and I think a positive review was long overdue...