In my experience Michael McNeil is person who has the tendency to follow minorities around the…read moreproperty then lie about it. I would give this property 5 stars if it wasn't for him. He followed my kids home after school, and when I asked him why he said it was because they were letting people in the building using a service entrance and the service elevator. Strange behavior for them especially since the service doors would be out of their way, but sometimes kids get into stuff. I reprimanded them, and they took their punishment while still maintaining that they were innocent. After I moved out a parent from the elementary school told me about the incident because she was there. Our kids are friends. She still lives there so I won't say who. I don't want Michael to retaliate against her. She is another person of color. My children, her, and her children came in the north lobby. When they got in the elevator Michael blocked the doors from closing, and forced everyone out. He then grilled my children about their identities and where they lived. He forced them to re-enter their latch code and then followed them to our door. When I asked him about it today he left out that they were using a service entrance and said it was the north lobby entrance. Which is it? It's not hard to remember the truth. He continued to downplay the experience, and that is exactly the kind of thing that makes people with his mindset so dangerous. This property and my experience here I would consider perfect if it wasn't for Michael making my children uncomfortable and afraid to walk past the front desk. If I didn't have to leave because the cost was too much to handle after getting laid off, I would 100% have broken my lease because of his presence. Donald is amazing. Heather is lovely. The entire maintenance team is fantastic! There are very little issues with neighbors other than the occasional loud/rowdy nights that happen. There was an uptick of inside smokers and people who left trash in inappropriate places as we were moving out. Hopefully those issue get resolved for the tenants.

My husband and I just moved in and the complex is great. This is the most useful amenities we've…read moreever had access to in all the years of renting. The staff was amazing. We toured different floor plans in four separate occasions and Edith and Micheal were wonderful giving us all the details every time with not an ounce of being annoyed with us changing our minds between floor plans. The move in process was quick and easy with good access to an elevator. We had to submit an issue with our dishwasher a couple days after move in and the maintenance team came to fix it within a couple hours. The app to communicate with the staff is amazing!

First off, don't ever trust this place. From random things that "were not paid", to closing the…read morepool down because the manager was mad at the kids in the complex. Georgia took over and she's awful, she's unorganized, she's a liar. Property has gone to hell- trash cans overflowing- trash getting left out by tenants for some reason, they dug up concrete and left piles in parking spots for months, open drug use and drinking in the middle of the complex. The list goes on.

Place is run down. Garbage everywhere and open drug use. Management is awful, they never addressed…read moreany of the issues that were noted upon move in and to top it all off I am fighting to get my deposit back. Georgia Morrissey is the property manager and has failed to communicate anything with me. I moved out in March and here we are in June and no deposit and no info, forcing me to seek legal action. Stay away from this place.

New apartment complex. Great amenities and accessibility. Super close and walking distance to…read moreCostco, home Depot, Alderwood mall and a bunch of amazing restaurants near by. Busy stop is close by too making it easy to get around. There's an urgent care clinic in the building as well

We sincerely loved being residents at The Woods @alderwood. All the office and management personnel…read moreis extremely responsive and friendly. The monthly events they host truly made it feel like a close knit community and shows their dedication with the effort they put into these events. Would highly recommend to anyone looking for a secure, family friendly place to call home.

I have lived here for 3 years and have found it a comfortable place to live and call home. The…read moremanagement and staff including maintenance are wonderful and on top of things. They have created a wonderful, fun, and safe community to live in. Having a supportive management team and friendly neighbors makes a big difference in the overall experience. Plus, it is a pet-friendly environment that contributes to a warm and welcoming atmosphere. The property is well-maintained and there are 3 ponds to walk around. Theres a workout area and a swimming pool in the summer. The apartments are updated with new carpet and appliances. It is a good value for the price and service.

I moved out and thank the Lord I did! Let's start by saying the staff is very professional, cool…read moreand easy going. Maintenance is on their job. This review is by no means a slight to the staff. This apartments are ancient! Circa 1980's. Terrible carpet that is old and should never be used...EVER! You can clean it and take off your shoes everyday and it will still get dirty. MOLD IN YOUR TUB! There will be mold in the tub and or window seals. I developed very bad allergies while living there for a couple years! Endless dust and allergens. I think there may be mold under the carpet. All appliances are very old. 1980's old! The celling and floors are extra thin. You hear your neighbors every move. Terrible non insulated floors and ceilings. I had a bee problem in my bathroom! Bees somehow nested in the air vent and every time I used the restroom I had bees in my bathroom. It took at least a month to clear them out. The vent wound up falling from the ceiling and was replaced by an open vent! Luckily through me killing the bees myself and them fumigating the vent it went away! When your lease is up they charge you an extra $600 to $1000 on top of your rent to go month to month which should be illegal! Price gouging at it's worst and they will tell you that they do it to make you sign another lease and discourage month to month because you can just leave at anytime! Terrible business practice that should be ILLEGAL! The neighbors do not pick up the dog fecal matter at all! I had to neighbors with a combined 4 dogs and they never picked up the shit! Not at all! Doo doo bombs galore in the grass! Do not move there unless you are just starting off...No what? Do not move there period! Almost 2700 per month including parking for horrible conditions! No bang for you buck at all! This place is a hazard and if I have mold poisoning or skin irritations because of mold that they did not take care of I will sue! AGAIN AVOID THIS PLACE AT ALL COSTS! HORRIBLE HORRIBLE APTS THAT SHOULD BE CONDEMNED! I hope this review helped. Too expensive for dirtbag scum lord living!

I've lived in the Lynnwood/Mountlake Terrace area for 5 years. I'm so glad I got to spend the last…read moretwo year living at Silver Oaks! We have to leave because we need to move to Seattle for personal reasons. Evenlyn, the property manager, is the best one I've ever seen in the area. She's so kind, understanding, and truly cares about the residents. She is very responsive to our questions. She is also very transparent and great at communicating expectations for maintenance turnaround, etc. I highly recommend living at Silver Oaks!!

I have lived at Silver Oak Apartments in Mountlake Terrace, WA for over 6 years. Due to a change in…read morejobs my commute time to work has doubled, gasoline prices have also doubled, toll roads are very expensive, and the new apartment owners have increased their rents significantly (this will be a deterrent for commuters). That combination plus some other issues had made it necessary for me to move. Now to my review: Evelyn, the apartment manager, and Serafin, the maintenance manager at Silver Oak, have kept this place groomed and spotless. Since I had to look for a new apartment, I had the opportunity to see how other apartment complexes are being run and taken care of. Honestly, there is almost no comparison! The grounds here are clean and updated; if ever there is an overload at the trash and recycle containers at night, by next morning it is picked up and cleaned up. No trash, debris and grime in the buildings hallways. The grounds are lush with beautiful big trees, blooming bushes, manicured lawns and flowers. This property shows well because the manager and maintenance manager are on top of it. The cabana with pool, jacuzzi, and work-out room are clean and maintained on a constant level. Everything is timely and un-cluttered. When there is a need for repairs or replacements, Serafin will be prompt and get it done well. There usually is very little wait time. Once when my washer broke and I reported it to Evelyn in the morning, by the time I got home in the evening, a new one had been installed. Same with my refrigerator. During the pandemic, Evelyn would walk the buildings and deliver packages. As a matter of fact, when I left the complex last Saturday at around 7:00PM (the office closes at 5:00PM) I saw Evelyn walk around delivering packages! The reason I did not give it a 5 star has to do with the interiors. While many are updated, there still are some, like my former unit, that needs an overhaul. I am sure Evelyn and Serafin will take care of it now that I have moved out. This is one of the best apartment complexes I have lived at, and I will miss the safety and serenity of the greenery of this Pacific Northwest suburban oasis :) Thank you!!

Ant infested apartment do not move here there's a smell that comes up from downstairs neighbors…read moretoo smell like cat and fried food that seeps into my apartment they raise the rent every year without fixing the ant issue my bathroom has black mold that keeps coming back the ceiling had a leak from the upstairs neighbor not worth the amount of money they are charging people to live here

I am very disappointed with the way this property management handled my lease and move-out process…read more My lease officially ended on August 26, but since I was going out of town, I went into the office and asked if I could move out 4 days earlier with a prorated rate. I specifically spoke with Kreasna, who confirmed by email that I could move out earlier and that they would prorate the rent. Based on that agreement, I moved out. Afterward, they suddenly sent me an invoice charging me for the remaining 4 days, claiming the lease technically ended on the 26th. If that was the case, why agree and send me a prorated rate in writing? It feels dishonest. When I called the community manager Anna to clarify, she was extremely rude -- cutting me off repeatedly, refusing to listen, and just blaming the lease contract for nearly an hour. She even said that she never encountered this kind of things, but I saw someone left the similar concerns and situation on the reviews. On top of that, there was no proper move-out checklist or inspection. I cleaned my apartment thoroughly, but they still charged me for "cleaning fees" and shockingly billed nearly $900 to replace carpet due to a small cranberry stain. I called multiple carpet companies who confirmed it's an easy food stain to remove -- replacing the entire carpet is unreasonable. Altogether, they charged me almost $2,000 after I had already moved out. When I raised concerns, responses were delayed, inconsistent, and unhelpful. At one point, they even threatened to send the charges to collections if I didn't pay by October 5. Different staff members kept jumping into the conversation, forcing me to repeat myself 5 times, with no resolution. Another issue: loyalty means nothing here. I had lived there for months and considered extending, but existing tenants are charged significantly higher rates than new tenants. I even asked to move into a cheaper unit I saw listed online, but was told it was "already rented out." At that point, I decided to move elsewhere. Overall, this experience feels unprofessional, misleading, and unfair. I hope the property owner sees this review and takes action, because tenants deserve transparency and respect -- not to be misled, overcharged, and treated poorly.

I and my girlfriend were there for a year and it was always just easy. Rent was below market and…read morethe handyman fixed issues when they happened. There are also blackberry bushes (trees?) on the fence dividing the complex with the high school that can be picked during the summer. Everybody gets 1 parking spot and there are a few guest/non assigned as well, so if you have two ask if the parking is tight with the current crop of tenants. All in all, pleasant and straightforward management.

I lived at Villa Don Apartments for over and year and had the best experience. Becky is incredible…read moreand was always on top of anything I needed help with. The grounds were always kept up, in a very quiet part of town, and the surroundings units were also very quiet. This was my first time living on my own and I could of not had a better experience! Thank you Becky and Steve!

DO NOT RENT HERE. Absolute scammers. This is the greediest company I've ever experienced in…read moreapartment living. They only care about their long-term residents who are "grandfathered in" which I was told firsthand by one of them. Firstly, they wanted to raise our rent from $2,139 to $2,346. We asked them to reconsider and after over a month they replied with an email saying that was the most cost-effective offer they could make. Then literally days later, after we said we would not be signing another lease. They posted our unit for $2,179 base rent. WHAT HAPPENED TO THE $2,346 YOU WANTED?! They don't care about residents, they care about profit. They are waiting to lure in the next sucker and get a deposit from them, then they'll do the same thing to that new resident a year later. This is called "sticky rent" where greedy property management will gamble that you will pay a higher rent to avoid moving, then when you decline they post your unit for a reasonable price. I left this unit near spotless, except a couple stains I could not get out (which our deposit helped with), one curtain piece (they are cheap and fell down all the time), and we left the shower with some stains because of the pink bacteria that was present days after we moved in and I could not get it off the tub. The tub was peeling in the corners and needed to be refinished anyway. But to charge us $170 dollars for cleaning is INSANE. When we first received our move out notice, they charged us $25.02 and I paid it without issue because I just wanted this nightmare to be over. Then today, I get ANOTHER move out notice almost a month after we've already left. They added on another $180 charge without explanation. It does not say what it is for, and seems to be a money grab. We lived in this apartment for only a year. During move out, maintenance manager Eric did a walk through with me present and said the unit was in excellent condition and that we should not get any crazy fees. But then this "Samuel Poe" adds another $180!!! Again, WITHOUT ITEMIZED REASONS FOR THE ADDITIONAL CHARGE. Essex company does not care that these are people's homes. They only care about profit, and shuffling renters in and out of their properties and trying to squeeze every penny out of them. I will be contacting a lawyer if this charge is not taken off.

I have been residing at Parkwood at Mill Creek and unfortunately, my experience has been far from…read moresatisfactory. Since moving in, I have consistently faced numerous challenges that have significantly affected my peace and overall living experience. From day one, I encountered a range of maintenance issues including lifting floorboards, a bathtub in need of resurfacing, barely working lights, a faulty sink disposal, fecal matter still stuck to the toilet, painted over mold, dirty carpets, blue bath water, a faulty water heater, grease build up in the microwave crevices, metal sticking out the wall that cut me and landed me in the hospital on my move-in day, and more. While the maintenance team has been responsive, it's disheartening to face such problems right from the start. The building is advertised as a non-smoking community, yet I've had ongoing issues with neighbors smoking cigarettes near my unit right in front of my front door step. Even bending down to try and hide from my ring camera so they could continue to smoke without consequence in front of my door. Attempts to resolve this through management have been fruitless, and it's concerning to see lease terms not being enforced uniformly. Their version of handling lease violations is sending out compliance letters with the names of people who complained about their behavior on it and then forgetting the issues are still ongoing. Also there is a complete oversight that sending out a letter will not enforce compliance of the lease agreement they have in place when there is no follow through on true consequence. Also we have a new trend of people honking their horn non-stop for about an hour straight at 9:00 and 10:00 at night due to guests accidentally parking in their paid spot. Understandable, yes, disruptive and disrespectful? VERY! Also, did I mention the terrible parking situation here, good luck finding a parking spot if you are not paying a premium price every month for your parking and even then you are not guaranteed your spot due to guests parking in paid parking spots accidentally. Communication with the management team is another area of frustration, often limited to when specific staff members are present. This inconsistency adds to the challenge of resolving ongoing issues promptly. They will remind you that their work load has 1,000 other apartments on it, however, I'm not sure when that was ever something that had to do with me personally. I'm sorry that you have a heavy workload however, your work load does not take away from the fact that these issues I have contacted you about have been ongoing for a year and a half now even after being assured that they would be handled and this is why we renewed our lease with your apartment complex. Given these circumstances, I've felt compelled to involve higher management and even legal advice due to the lack of adequate action on reported issues. It's disappointing to see such potential in a community overshadowed by significant management and maintenance shortcomings. For anyone considering Parkwood at Mill Creek, I would urge you to carefully consider the potential challenges. I also encourage you to research the rental pricing software they use named RealPage that is currently under federal investigation due to several federal laws being violated--also, Essex property trust was named in this scandal personally and this is who manages the Parkwood property currently. The beautiful setting and amenities are unfortunately marred by the management's inaction and the resultant lack of peace for residents. My review was hidden by Parkwood so people couldn't see it so I am reposting. Parkwood, if you can stand by everything you're doing why are you silencing the truth?

I have lived here for 3 years and I love it. Maintenance is always fast and friendly. When you call…read morethem for any reason or reach out on the app you get responses and they seem to care. Maintenance team here is amazing.

Now that everything has been processed and set, I'm comfortable leaving a review for this place…read more My roommate and I signed a two year lease and when the renewal came in it was $3 more to stay and re-up and we chose to leave. That should say enough. The staff - Excellent turned to just okay. The time that we were there just seemed like a revolving door of staff coming and going in that office. We signed our lease with Tyler whom is no longer working there and he was great! Then we got Christina and she was also great, but also no longer there anymore. But that only lasted a little under a year. The new leasing team do not seem friendly at all. They are extremely passive and seem annoyed every time you talk to them. The manager, Melissa is good! She's been there the entirety of the time we've been there. So if you need to talk to someone, I'd just recommend talking with just her. Not just because she's the manager, but she actually cares about you and isn't quick to brush you off like everyone else. The area - The area isn't so good. There's homeless living in the woods behind the buildings. They're constantly coming through the lot and always dumpster diving in the trash area and car prowling. I mentioned this in the Facebook group chat warning the neighbors and got blocked LOL. So they're definitely hiding something there because my roommate still had access into the group. Getting out of the complex to go anywhere the week before Thanksgiving until about New Years is absolutely atrocious and only got worse the second year. Even though you're right next to a freeway entrance/exit it takes a while to get to your home during that time. The amenities - The best part about this place, honestly. The gym is good and the pool area is always well kept and clean. Only available during summer. But it's open a good chunk of the year even with that. Parking - Visitor parking is non-existent. We had most of our guests park at the Fred Meyer across the street and walk over which was a huge inconvenience. My parking spot also wasn't close to my complex either, which made carrying things such as Costco or grocery runs into my house just that much more difficult. Comments about theft/car damage - During the two years my roommate and I were here, we never experienced any theft or damage to our property. But we were also extremely smart about it and didn't leave packages sitting out for more than 4 hours. I'm not saying it doesn't happen because it very well could happen. But just didn't to us. The unit itself - Wasn't bad. It was on the first floor so you had to go down the stairs and it was in a walk-up with no elevator. But that much didn't bother us. A lot of noise from the units around us the time we were there. We made noise complaints pretty frequently and it worked for about a week and then the noise continued to happen. So at that point it became a "it's whatever. We just have to deal with it" sort of thing. I painted one of the bedroom walls white and they charged an un-godly amount to get it painted back to what it was. So if you do paint your walls, I'd recommend painting it back yourself. All in all, living here was....a choice. Not a bad one at first, but with the decline in customer service (minus Melissa), the loud neighbors. Parking situation and the homeless around we decided to just let the lease go and find another suitable option.

This place is not for you if you want peace of mind. When you move out they charge you where they…read morecan. I was charged late fee $175 because their system was messed up and did not calculate fee for just 11 days. I declined to pay the whole month rent and offered to pay check and Mary said they can't accept and refused to help me saying there's nothing she can do. I should just pay the whole rent online. I did not trust them to give my money back. They made us join a damage waiver program with not being able to opt out of it. Still charge us for the coffee stains on the carpet that could come off with a good carpet clean that would should be doing anyway. I was actually told by the maintenance that they might replace the carpet with wood flooring . Then why charge for stains and cleaning? It's a rip off. I wouldn't trust them to just add all kinds of payments and then refuse the help when you ask saying they can't do anything. I've been emailing to get wrongful charges and no one responds now. When they need money they will harass you. There are better communities for better pricing and better amenities.

Cheaply built, management is unable to, and have no plan to address unruly, terrible,…read moreinconsiderate neighbor from stomping around. Shaking the walls, allllll day, eventually being driven to madness.. daily. They'll send another email. Noting will change. In fact, now that the terrible upstairs neighbors' have realized there is NOTING Newberry Square is willing to do -- they've been even noisier. @NewberrySquare -- I don't need or do I want any more sympathy. I need you guys to provide me with a solution. Move me to another unit without unfair bs caveats. Or let me get out of my lease. ALL I AM ASKING IS FOR YOU GUYS TO BE DECENT AND FAIR.