We cannot thank Monique and her staff adequately for all they do for us, and for our company…read more We've been using CF for our small business for nearly 6 years now. When we began the year before I was a neophyte and Monique always took time to explain things to me. She's a patient teacher, a good team leader, and has always guided us in a good direction. If I needed an updated certificate certificate I always heard "I'll get that out to your contractor." They do that as part of their service to a small business owner. After our second year we discovered CF had a good reputation on boats and SXS. When our lithium battery exploded in our boat's compartment, burning the electrical and new decking carpet, seats kind of melted, and the smell of toxicity that made us gag and cough - that lithium soaked into EVERYTHING... CF reps really stepped up. I cried for 3 weeks as it was a special older boat that we upgraded and rehabbed back to beautiful over years. I figured there was no way to replace it. They offered us an option to buy it back that made sense. My husband hired a fellow bass fisherman to pull everything off it that was a mess. And he even surprised me by replacing the seats. CF and my husband were a good team - I use that term carefully. We have never felt it was us against them. As a small business working with water pipes, any call we had, a claim, was handled without reservation. When I questioned why they would pay a university for a rented copier that was barely dampened on the top only, they said, "We got you. It's okay." Yes insurance fraud on the university's part. Did not phase them. Skip ahead a year, and a brand new truck which I bought to keep my husband safe....well, it did its job. Both occupants walked away with only air bag burns and bruising. Our CF agent Monique turned us over quickly to another department and our truck was inspected a few days later. When first collision center turned out to be a bad decision on my part, I explained it felt like we were being reeled in and they would rip them (CF) off any way they could. They truly heard me. I explained I initialed things carefully and crossed out a paragraph explaining the center was NOT to order parts. Well, they did. And it was a partial tear down. They were going to drag out ordering things layer by layer. Not acceptable. Manager laughed at my "Maybe 6 months?" He retorted "Ha. It might be a year. We can't promise you how long." CF said "Get the truck out of there asap. We will figure out the expense later. You pay for it now and we will do all we can on the backside if it's totaled." Our next experience was more professional - conversations on day one explaining their process. Goal - we were trying to get a new truck with 4000 miles fixed asap OR get it totaled out. Extended wait times due to lack of OEM parts would mean our work truck would sit a minimum of 6 months up to 9 or 10 months. The looming UAW strike made it worse. But thanks to Valerie S at AutoNation Tempe's collision center AND our CF adjusters and their coordinators ....and the fact it was a HD diesel truck we have to have (hard to rent one)....they totaled it. This part was painless. My husband did not dicker even when they asked us if their offer was close/fair. "What we're you thinking?" That was Country Financial's attitude. We knew it was a fair offer. They could have chosen to not total it. Are we a good customer? Yes. We have everything with CF. I moved our house over to CF two years ago. And we will not consider switching - we won't shop other ins groups as long as we have our business. Our office manager rarely has to spend more than 5 minutes a week communicating on anything insurance related - this saves us money on office costs. Ms Allan knows small business needs and contracting office concerns really well. As long as she's on board my stress level is low. If you're a contractor set an appt and meet her. Actually we took a YEAR before we ever stepped into her office - we felt THAT confident after our phone meeting/interview. Customer service is great. Turn around is fast. And she cares about her clients. She saw my original home policy was weak. She stepped it up. Owner/agents do not have a simple job. Accidents. Fires. Injuries. Deaths. 7 days a week. We're ALL A TEAM IN THIS. She gets that.

A while back we were referred to Monique Allan/Country Financial by one of my neighbors when we…read morewere switching companies. They just couldn't stop singing her praises as their age and as a company. I figured I definitely want an agent and company like they were describing. We called to setup home, auto, and added an umbrella policy. What can I say but Wow! My neighbor was right. She is at the top of her game. She was extremely thorough on finding out our needs, situation, and putting together a whole picture for us and connecting the dots for everything. She was extremely patient, answered my many many questions via phone and email. Her knowledge of the industry, what we actual would need and not need, the limits, etc were incredible. We are now moving to Georgia and unfortunately Country Financial couldn't compete price wise with many of the other insurers we looked at. Monique gave us honest feedback on the other companies positive and negative. She even called back for a follow-up to let us know to consider another one we hadn't for a quote. We will very much miss Monique, and it is very rare to find someone who truly loves what they do and shares their knowledge in an unbiased manner so the customer is offered what fits their personal situation the best, instead of just adding someone to their customer base. Give her a call and you will never regret it!

We have always received great customer service from the staff. It is nice to be able to have…read moresomeone respond to your concerns.

We have been loyal customers for 5 years and leaving because of recently we have encountered very…read morepoor customer service from an office person named Michelle. Very sarcastic and rude. She cannot admit when she is wrong. We transferred our accounts to another State Farm agent. You don't deserve the book of business if you defend poor customer service. If I could give Michelle less than one star I would.

Kursty and Kierra are amazing and super knowledgeable and super helpful they made the process…read moresmooth and easy

Bill Quigley's office is fantastic. I've been insured with them for over 20 years. Kursty and…read moreKierra are extremely responsive anytime I reach out. They are both quick to address anything I request, 5 stars is not enough!

Just a note and a big thank you to the Pro Alicia Martin at Jenn Attar State Farm Agent in Meza…read moreArizona. I have been with a competitor no name (AAA) for many years. Recently after the insurance agency (AAA) lost alot of money in the fires in California the no name company (AAA) decided to steal from their long time customers with outrageous rate increases (NO GOOD DIRTY RATS) to ease their loses on our backs . A neighbor suggested I contact Jenn Attar State Farm. I called left a message are sure as the sun will rise Ms. Alicia called back. Ms. Alicia took my information and put together a quote which was very affordable to a retiree. I thank Ms. Alicia and the rest of the folks at Jenn Attar State Farm for their professionalism and honesty when dealing with their customers (repeat and new). Thank You so much Ms. Alicia. The no name company (AAA) has lost their flippin mind and a long time loyal customers anyone I speak to about auto, home, recreational vehicle insurance will know not to go to the crooks (AAA).

Just another update. After so many years of wonderful service, I can't say enough nice things about…read moreJenn Attar and her crew. They are all so nice, so caring.. they even go out of their way to call me on my birthday each year. Just a top notch team with stellar personal service.

Bianca is really on the ball! Great response times, answered all my questions and concerns and made…read morethe transaction very easy and smooth. Thank you!

I had the pleasure of working with Bianca. (My go to person has always been Heidi- who is…read moreexcellent!) I kept this place because they go over things super well). Back to Bianca. She put up with my frantic calls(yes plural), emailed my paperwork ASAP, was calm, and also called me back after she found a cheaper insurance AFTER I agreed to buy one AND it was cheaper. Who's winning? Me!! And so will you with the help of these personable representatives

Leah is very fast with responding to my concerns and questions. She has been great with educating…read moreme about my insurance options and providing me with the best offer possible when it comes to coverage, etc. As well, after much conversation I decided a life insurance policy was appropriate. Leah providing great insight about the benefits of the life insurance and it will be a great asset. Please contact her, you will not regret it.

We moved to AZ 6 month ago. I did much research in finding a new insurance company for our autos…read more After getting several quotes, we found Leah at AmFam. Boy, we are sure glad we did! Other than having very competitive rates, the individual service she provides to her customers is second to none. Her response time is very quick and does all that she can to ensure you are satisfied and well-informed every step of the way. We had our new auto policy ready before we left our old state . So when it came to buying a home, it was a no-brainer for us in who to talk to first for our homeowner's insurance needs. Again, top-notch service and great rates....everything that insurance should be. Thank you, Leah!

this is the most unattended insurance group I've ever used not to mention he does nothing to keep…read morehis customers much less reach out and make them feel they have somebody who has their back. Instead, you feel like he's putting the knife in your back and turning it vigorously, do yourself a not get any type of insurance with Paul Sherman.

Paul Sherman is an amazing human being, him and his staff are top notch. Morgan helped me with my…read morepolicy the same day I called the office and they came in half price than any other insurance company. I would highly recommend them to anyone looking to save money on their insurance!

Excellent customer service! Answers phone promptly. Awesome to work with! He can do all…read moreinsurance wants and needs. No need to have multiple agents, he is a all you need!

Evan was the best to deal with when I needed to get my lease done for my business I needed…read moreinsurance coverage fast and he certainly delivered. He customized the entire process so that it was really easy. He got me great rates, he's extremely nice and knowledgeable about it where he made it pretty simple. If you need insurance this is the guy to deal with!