The customer service representative said to me, "kill yourself." When I objected, he repeated it…read morefour more times - proudly. I had good experiences here previously, but I will never return after this experience.

The lady working the desk was very nice, but my experience was not. I booked my appointment online…read morewhich told me i can get glasses the same day as my exam. When i showed up to my appointment they said "we don't do that right now". They even have a sign posted currently inside their store which clearly states "same day glasses when you shop in store".

I was really looking to pick up a pair of black RayBan Wayfarers. Being a kid of the 80's I lusted…read moreafter a pair of these for years. Finally, I decided to take the plunge and fork out a tiny fortune for a pair. I wanted sunglasses and I wanted pair I could actually see in which would mean I would need my prescription added to them. I couldn't find a local optometrist who could fit me in a pair of RayBan Wayfarers. Eventually, I decided to put my trust in LensCrafters. I had visited one once before when I was tasked with replacing a pair of crushed eye glasses after late night partying in Las Vegas. I stopped into LensCrafters with prescription and RayBan model number in hand. They immediately set me down and the process began to adorn my face with classic cool fashion. Within an hour I walked out with a pair of hot looking Wayfarer prescription sunglasses. After a few days my wife realized that I may have gotten the frames a size too small. OH NO! I thought all was lost. I was ready to throw my hands in the air and just rock tiny frames and look like a goof around town. However, I remembered the sales lady said I could return them if I did not like them. Whew.. I decided to pay LensCrafters a visit this time with tiny Wayfarers in hand. I explained to the sales person what happened and pointed out they were too small. I also did a bit of research on the inter webs and found there was a larger size Wayfarer frame available. Thank goodness I am not the only person in the world with a larger sized dome. The good souls of LensCrafters were able to order those larger frames and fit me. The staff was extremely helpful and pointed out the pros and cons of all the available options. Within a week I was rocking my new proper sized RayBan Wayfarers. Things were going great; and in the event my future got so bright I'd actually have shades... A pair of classy prescription RayBan Wayfarer shades!. Sweet!

I use to expect three things from LensCrafters. Speed, accuracy,and quality. Now that they have…read moreno employee to support their stores they speed is slow. I had to wait a week. What happened to an hour? Accuracy the took accurate measurement of my eyes relative to the frame for my stigmatism, they stopped that and I have headaches. I have went back for adjustments and the customer service is slow because again lack of employees. Quality is poor to my wife bough lens and they had bubbles. We bought the warranty and we were told after one replacement the lens would not be covered. If I wait a week now I expect perfect quality at this price and time. I will visit again in a few weeks if things are not changed I am moving on and telling my friends LensCrafters is not the same. If you are wondering why people do not shop their any more look at what you have changed and go back or listen and improve.

I will NOT be back. I received my glasses and they were not useful to their purpose. Got a lot of…read moreflak from them when I asked for a refund. They would not honor their guarantee. STAY AWAY FROM THEM FOR YOUR OWN PIECE OF MIND.

Very deceptive about everything things you should know you are most likely having a telahealth…read morevisit but they don't want you to know this was never informed of it but it says it on the website somewhere if you leave a bad review the manager will blame all your problems on you and she thrives to make the rest of your dealings complicated her name is Amanda by the way

I was in the market for some new frames the other day and went literally all over town looking for…read morethe perfect frames for my big head and wasn't satisfied with any frames except for here at Eye Mart. They have a huge selection of the basics to designers and the best part are that the lenses are so inexpensive. Others wanted to charge me upto 120 for just the lenses on top of 215 dollar frames - way to ridic, especially for souther indiana. I am not trying to impress anyone in these woods for just under 500 dollars, no thank you. EM charged me just a mere 30 dollars..i was sold especially when i found the frames i liked as well. In addition they give you free clean and adjustments for life..g'job.

Had a great experience at Eyemart. Dr Payne was really good and thorough with the checkup…read more Evan Tomes, the assistant manager was excellent - courteous, helpful and pleasant. I really appreciated his time and patience. It was a great experience. I'll be back next year for my annual exams and glasses.

horrible eye doctors. i have been wearing glasses since elementary school. I also suffered a stroke…read more8 years ago. My eye sight has never changed for the better. when I questioned that and they blew me off and I picked up glasses that I could see out of and had to redo the exam not once, and not twice but three times to end up with the exact same lenses in only a new frame. waste of money. these doctors must have got their degrees out of a cereal box.

Assistant Julia was very helpful and helped to choose complex lenses, explained everything. The…read moreexamination was very thorough and professional.

Great people, great place! I go there regularly and have never had an issue. The cost is no…read moredifferent than you'll find elsewhere without going to a discount lens shop. They aren't a one-hour service. They actually care and get it done correctly. I'll continue using them while I'm in this town.

This place is awful and I will not return my side shields were not delivered with my Safety Glasses…read more(Primary Part) and they said they ordered them but couldn't show me an invoice showing that to be the case. The Manager is clueless and I'm pretty sure did not tell the the doctor the issue, kinda funny how there weren't any side shields in the building until I wanted my money back and the the doctor called me. I still want my money back for the extras. Poor customer service!!!