Total waste of time. After submitting an application online for a HELOC loan with stellar…read morequalifications including full-time employment with high income (+270K/ yr), stellar credit history and score, high assets/ low liabilities, they replied after 3 days, declined me and said, "they can only place HELOC's on properties in NY or the following PA Counties: Bradford, Susquehanna, and Wyoming." I live in Southern California, and my home is there. This was not stated on their website or in their loan application process. Instead ,they allow you to submit the application and get a hard hit on your credit check inquiry automatically, and then they decline you. Totally unprofessional. BUYERS BEWARE!!!

Your online team member was entirely unhelpful and instead of listening to me just told me there…read morewas nothing else they could do other then shut down my card when I expressed not knowing where a charge came from. You need a better system.

Things started going downhill when they moved to the Winners Circle location. It was almost like…read morethey'd become too big to be the polite and helpful credit union they'd always been. It only got worse with the merger. I will say that I've always had good experiences, even now, with tellers, but anyone else? Nope. Rude, short attention span, and take the first opportunity to get out of the conversation. Case in point. I went there to talk to someone about a loan. I went to the "service desk" which always used to be helpful. The woman first told me she didn't know what I was asking about, then told me I couldn't see them, then contacted the loan officer how said they would not come down to see me. I insisted and they eventually came down, only to be rude, not answer my question and tell me to call next time. This is a place I used to rave about. Not anymore. To use a silly old saying, "They've gotten to big for their breeches." And people leaving reviews, it is Credit Union, NOT a Bank.

Since the merge with the two credit unions Ive had nothing but issues with my accounts. Fraud…read moreissues, etc. The last one was I disputed a charge on my visa. After calling and telling them I can see the withdraw pending and to please stop it they said it has to go through completely. I can't understand why they couldn't block it right there. So as requested I filled out multiple forms and received a response saying I have to print out the forms and fax them over or mail them! so many forms We are retired, who has a fax machine in their house and if they received the paperwork why don't they print it out I have to find another credit union

I've been with Hrccu for a decade. They ain't getting better! Their intrusive card security is…read morepissing me the frig off. I'm literally 1 State away and these clowns shut my card off at 9 pm and I'm on vacation with no after hour contact to get the card lock removed. I will be moving my account elsewhere. My fault for wanting to do business with the little guy. There's a reason after a decade yall are still the little guy. You customer service is garbage.

Customers ? Just an inconvenience to these poorly trained yet arrogant retail refugees toiling only…read moreto pay off the notes on their once shiny cars parked out front.

The babk is based out of Massachusetts and has some competitive interest rates for savings or auto…read moreloans currently. I stopped I here for a car loan with my brother. The process was efficient as we have a loan approval as I type the message. I currently have a Heloc, and they offered me a phenomenal rate a while back. They do have significant turnover with staff, which is expected in the current retail environment. They go by a tagline that I disagree with (America's best bank) as I work for a different bank.

Horrible experience. Dealing with Berkshire Bank's customer service and main office is like…read moresticking hot needles into your eyes. They are deliberately deceitful. I was told lies throughout my time as a customer with them, being promised things they never fulfilled. In the end, they made it impossible to transfer my funds, then charged me fees. Their online service and app were useless. Whatever you do, don't get involved with Berkshire. Google them, you'll see terrible reviews and questionable dealings (" Berkshire bank lawsuit") in the news. It shows exactly the type of business you will be choosing to do business with if you select them. Never in my life with several banks I've dealt with in business, and personally, have I experienced such a complete lack of decency. If you're considering... Do your DUE DILIGENCE on this company. It will save you time, frustration and money. And the feeling I have, of being taken by them with purpose.

Amazing staff! Chad was super friendly and made sure I understood everything when finalizing my…read moreloan and payments. The two young ladies who work in the front are always nice and very easy to talk to. I definitely recommend banking with them! 10/10 service overall.

I started a car loan process on Friday with Sandy Burgess at the Latham location…read more Sandy told me my options and I was approved for a car loan to purchase a car for my son. I have been a member for many years and have always loved the friendly service, this experience was no exception. Today I signed the papers for my loan and picked up my son's new car. Sandy was so helpful, friendly and professional through the entire process. I cannot recommend Community Resource FCU enough. Thank you again.

Great bank and even greater bankers!! They go above and beyond for their customers. Dawn in…read moreparticular really cares about her customers and even assisted me in picking out the right credit card for me a few years ago.

The Loudonville branch needs to either be staffed appropriately or closed. Every Saturday there is…read moreone teller running the branch. Either the manager or the bank have no idea how to effectively run this branch. It's been amazing listening to the staff complaining about the elderly clients waiting in the lobby not using the mobile app. I guess they don't feel the need to cater to the needs of their clients in this location. Off to Bank of America.

I worked for this organization more than 15 years ago. The culture at this bank was a little…read moredifferent to the organization I currently work for. The culture was sales driven. Employees do their part and I have had a friendly experience. Turnover remains a concern. This branch is in a great location in the heart of Clifton park. At one point they had 4 branches within 2 miles and it's down to 2 now. I don't bank here anymore but my dad continues to do so.

Not sure they are in business to stay in business . . . because they like losing money…read more 1. First let me say that I truly appreciate that Sunmark took my auto loan at around $50,000. My credit was not stellar and I truly appreciate that they even took the loan. 2. My rep asked me if I wanted Gap and Disability insurance, on the loan. I have (for free at my work) disability insurance of over $150k in case of illness or death. I do NOT need or want Disability insurance, so I declined. 3. They quietly added disability to my loan without telling me. I was quoted about 10% interest and a payment of around $820/month. 4. My final loan payment was over $100 higher than expected !!!! 5. It was higher because hey added in a cost of over $6,000 for disability insurance that I don't need. Don't want, and verbally declined. 6. I accept partial responsibility as, I signed the loan without noticing this detail. That was a fail on my due diligence. I get that part. 7. Now that I have had time to go over things thoroughly, I noticed the disability insurance that was added in, and driving up my loan payment. So, I called to find out about getting it removed. 8. I was informed that because my loan was just over 30 days old, they could no longer remove the disability insurance for the loan. They can remove it, but I will still pay for it. WHAT??? So, someone gets to pocket $6k if I remove the insurance? What kind of bank is this? 9. I explained to SunMark that I do understand their position. However, I already have another bank willing to refinance it at the same rate, without the insurance added, and will lower my payment. 10. Sunmark told me . . they can't help me. And So, I will now move forward with First New York FCU, who has offered to help me out. 12. Simple Math: Sunmark rather LOSE over $16k in interest on a $50k loan, than to remove the dumb insurance that I never asked for to begin with. And have no use for. 13. Looks like they prefer to lose money than to do the right thing. Lastly - Sunmark gave me a chance when my credit was low. That's the two stars. Maybe they can help you. But if you do go with Sunmark, read your loan papers with a microscope. Don't get swamboozled with their verbal agreements. READ THE FINE PRINT. BYE BYE SUNMARK.

I regret opening an account at Sunmark. I joined just a couple of weeks ago, and I have only had…read moresporadic access to my own money. In this short time, my account has been "blocked" at least four separate times due to suspected fraudulent activity. My account was blocked outside of normal business hours, leaving me completely locked out of my funds for 36 hours. I spent hours on the phone trying to get my card turned back on but ultimately just gave up. I regret opening an account at this credit union due to their flawed security systems and lack of off-hours customer support. Avoid Sunmark if you need reliable access to your cash