Start with Aides. Although there are good ones the nasty attitude of the some overrides! Nurses the same. Some oblivious to to your needs others generally care. How dare you ask for medication at the time due! Wait longer just for asking! Been there for a long 3 months in 2018, short term 3 years ago. The last 3 weeks were not that bad with the exception of some nasty aides & some nurses who would rather be on the cell phone while chowing down ignoring patients yelling for them. Don't ever hand me paperwork YVONNE & tell me it's all we went over knowing I have 5 minutes to get to my ride & sign it! I read it. Concerned about how many patients you do that too. read more

Depends on whether they continue to take concerns seriously or not and if situations stay fixed. I do not always know whether it is a training issue or a pre-madona smug issue of the younger ones. Or if the staff needs empathy training on what if it were them or one of their loved ones being treated a certain way. There does seem to be a staffing issue, though. read more

I took a tour of this facility with Elaine and Erin. They were both so nice!! Very knowledgeable and willing to answer my questions. The staff all seemed so kind. read more

Office experience is a horrific experience, not informative. Everyone claims it's not their department. Care quality is very negligent they say they will come back to treat wound care and or changing a patient they leave them sitting in their own waste for a minimum of two hours. Moria who is supposed to be a patient representative needs to be fired. She is incompetent in managing patients medicaid caseworkers. She gets paid to represent and then tells you to get on the phone and get a caseworker yourself. The two young gentlemen and I'm being kind by calling them gentlemen, have only one goal and that is to sign your loved ones rights and money over to them. Definitely would NEVER recommend anyone in this facility. We are a very proactive family highly involved in our loved ones care read more

Visited a family member at Broadview MultiCare over the weekend. Staff friendly and considerate. I saw a Nurse sit with a patient she treated the patient with such respect and seemed to really treat this person like a family member. read more

Unfortunately I have to give this dump a star in order to leave a review. They do not deserve any. The care or lack there of is ridiculous. Nurses do not check on patients for hours at a time. Call lights constantly going off. Residents in rooms with their beds way up in the air. Gnats and bugs flying around the rooms. The food is something I woulnt even feed a dog. When you bring up a complaint, you get a oh we will fix it and then nothing happens. When it comes to therapy, they lie about how well the patient is progressing in order for insurance to get them out of their hair. They keep discharge information and a patients progress so hush hush and when you ask to speak to anyone they blow you off. Lastly, when my loved one who went in using a walker, left using a wheelchair. Zero progress and they practically catapulted my loved one out the door in the wheelchair when we were leaving. Please please if you care about your loved one, DO NOT SEND THEM HERE!!!!! read more

STAY FAR FAR AWAY FROM THIS HELL HOLE and don't let the smiling faces of the wolf's in sheeps clothing fool you either. They are NOT a 5 star facility. That's a rating for medicare & Medicare. NOT CARE.. In a nutshell, most not all Aides and Nurses have a clue what is going on, most are from a agency, let alone answer a call button. They will let you sit in your own mess... for hours. They don't check on you, clean you, feed you, etc. Relying on them is a death wish, because my family member passed away.. State will get a report, with pictures, names and video. I hope the get investigated & charged. I wouldn't even let my dog stay there, let alone feed them the food. This place needs to be closed down, because the Legacy group truly doent take care of their residents. Maybe that is way they sold it. read more

We have a relative in this care home, but we are 2000 miles away and we can only reach her by phone on occasion. But Broadview Multi-Care treats her as if she is in a prison ward. You have to call a dozen times to reach someone who will care enough to help you get ahold of them . . . the residents are kept in very dirty and ragged condition, and apparently without the proper care (in my opinion). The worst thing, by far, for us is that they won't help us reach her and talk to her at the holidays or on her birthday. What a nightmare operation this is, beware! read more

I've known about his place, since my ex-wife first worked there in the 90's and she quit there back in the 90's and even she said now and back then she wouldn't send her family there, which says alot her being an RN. Now my mother fractured her hip and went to Parma Hospital for rehab, and the nurse practitioner there said she would contact me (her son) to pick a place for my mother to go for rehab, guess what? no phone call they talked to my mother even though she was incoherent at the time and they sent her to Broadview, so I think there's something going on between the Hospitals and certain rehabs, abit shadi if you ask me. I wouldn't of picked this place, I have in the past 5 years experience as an Stna at 2 nursing homes which were pretty well run at least between 2005-2014 that I know of. Now my mother was admitted last Saturday and from what I've seen and what she's been telling me here is her car from last Saturday to now 11am 7/31/2022 when admitted she didn't receive any of her medications that she was suppose to be given that day, so there was no communication between Parma hospital to Broadview as far as her medication. To this day she is not been given all of her medications one being her sleeping pills as she isn't able to sleep properly. My mother says she only see's the nursing staff when they pass meds, they have not checked her bandages, cleaned the surgical cut for her hip surgery it just fell off today the bandages. I told a nurse that it need to be looked at, I don't want a chance of infection, she said she would tell on of the other nurses. I left about an hour or lo later no nurses showed, I told another nurse she said " she would check later and thats a common with those types of surgery's and the wound needs to air" holy crap really? I know wounds need to air, but how about checking on the wounds and your new residents on a daily bases, and taking the bandages off to air not just letting them fall off on their own, and making sure no possible infections could be setting in, if its healing right, etc.. As for the food there my mother gets whatever they hand her there's no choices offered and what she's given is hardly palatable she has told me, so she's hardly touching her food. She's waken up to foul smells coming from the garbage can next to her and to find out its her feces that the aide who rarely if ever shows unless my mother uses call button for help, they leave in the can. After changing that waste should be removed from the room into a waste trash can, not next to the bed! As for her therapy it seems like a joke as she said she was shown to go from her bed to the wheel chair, they have not done any therapy in a therapy room which is making me wonder if they even have one, they have a wheel chaired her down a hallway once, and taken her outside to sit, but since last Saturday all she's done is some simple leg exercises in her bed on her own and sat in a room with another resident and lay in bed and watch tv. So where is all this money going thats being paid by her insurance? Because with uncaring and bad work ethic staff (they often say they'll just quit they're tired of doing this and that. Doing what? They do the bare minimum if that), some are even smug and laugh off when they hear that a family member is upset with the conditions there. When I worked years ago as an stna, we had to check call lights and be in that room within 5 minutes. We had to check every 2 hours during our shifts on the residents their water, if they needed changed, they got bathed everyday if they couldn't do it theirselves we assisted. My mother hasn't had her hair washed since she's been there, its knotted all up now which she will have to have it cut, she has to was up out of a wash container, the staff there said she will have to get someone to get her dry shampoo to put on her. now again what the hell is the insurance paying for? very, very unsatisfactary conditions here. I'm sure the only assessments the nurses do here is maybe when the residents first arrive and when they leave, not a daily one and if they do a daily one its made up, like I said nurses only come in to give pills and she's not even getting all her medications. Its basically a disaster waiting to happen I'm just amazed that they're still in business this long. As for their 4-5 star ratings they said they have, yea its most likely from some business or medical group that is totally clueless and without care what actually goes on they may have visited and inspected a whole 30 minutes got catered to, some free luncheon or dinner and gave those big stars. The real stars that should count is the onces from all these reviews from those that actually stayed there and family members that observe whats going on and listen to their loved ones that are staying there! If there is any 5 stars from a family member there its probably from someone staying the more expensive room that the staff is told to take extra care of. Do your research! read more

If I could give a 'Below Zero Rating' I would. My mom (87) was transferred to Broadview Multi Care from Parma UH in 1/1/21 after she fell due to losing her balance and needed rehab with walking with a walker. My mom was HEALTHY except for dementia. I could NOT get a nurse to return my call.... When I called the switchboard --- I was told the 'Nurses were to busy to talk to me'. Since, my mom had dementia, it was difficult to know what she was telling me when she called...BUT she was not allowed up, she rarely had therapy, they did not shower her and not even sure they changed her clothes. My mother was angry, frustrated and GOT WORSE! She only had a FALL. Worst of all???? Ofcourse, I could NOT visit due to COVID restrictions (funny I could see her in the hospital) BUT a staff member exposed her to COVID and she DIED on 2/1/21 due to COVID. I cannot understand how they boast a 5-star rating when it should be NEGATIVE 5. Deplorable, disgusting facility that killed my mother. read more

Absolutely horrible place! Do not send your loved ones here! All the Aids know how to do is occasionally answer a help light but more importantly watch TV in the common area and ignore the residents who need help! Some of the nurses are good, others cant keep meds straight and make excuses for their screw ups! They couldnt put on my grandmas pain patch when it was supposed to be taken off and replaced unless we were visiting and checked the date on the patch! Promises made by nurses, supervisors, and social work werent met on most occasions! The food they make is disgusting! Please dont send your loved ones here! read more

Kind, loving people, super clean, easy to talk to. Top notch nurses and therapy. Everyone was responsive to our requests. We felt comfortable leaving our loved one there. read more

My father went here to recover from a broken shoulder, after two weeks he fell and broke his arm trying to get to the bathroom and they never even told us. Transferred him out after two months when he had a stroke. Crowded and depressing with a staff that does the bare minimum or less, this is the kind of facility that gives nursing homes a bad name. read more

I knew that my father was not getting the care he deserved, but I did not know exactly how bad this place was until I moved him to a really good place. So many things are wrong at BVMC. I do not recommend it. From the top administration on down, the staff is unprofessional; the communication is quite poor, and the director believes that he knows more than anyone else on earth. My father was treated poorly, and as his POA, I was completely ignored. The doctor made decisions about his medication and care without consulting his medical history or me. His health was compromised, and, to this day, he is recovering form the damage that BVMC did. read more

Most horrible place ever. Their outpatient therapy may be ok but I would think twice before admitting a loved one inpatient. Our life was made way more difficult by having my dad in rehab there before going into a permanent nursing home. Did not receive good care at all. Was urine soaked most of the time. Staff lies to cover themselves. There were several great people working there but most were incompetent. We believe some of the aids were teasing my dad. He has dementia. My dad was agitated and wanted to leave. Did nothing to help him. Talked to doctor once in five weeks. Never followed hospital discharge orders. I could go on and on.......broad view should be shut down and we will be filing complaints with government boards. They also lost their VA contract. That says something. read more