I cannot recommend this place for several reasons…read more First and foremost, the administration staff seems to be quite rude and appears to prioritize the facility's financial gain over the well-being of the residents. Additionally, the nurses often fail to follow through with their commitments, which is quite disheartening. Another issue is the alarming turnover rate among the aides. It is not uncommon to see an aide one week and then have them disappear the next. This lack of consistency can be very unsettling for the residents. There was an incident where a resident fell and the staff left them laying there for hours until a nurse came to assess them. This kind of negligence is simply unacceptable and raises serious concerns about the safety of the residents. Moreover, the cleanliness standards of the resident's rooms leave much to be desired. There have been instances where residents have gone days without having their clothes changed or being showered. Ultimately, it seems that the facility is more interested in making money than caring for the residents.

my father was at Vista Springs after having multiple medical problems and was in and out of the…read moreskilled nursing facility for care and always had great care when he returned to the assisted living. He was so happy here and loved the activities and socializing with the other people that were living here.

I h was a resident in spring2022 and had a wonderful experience staff was very responsive to…read morerequests for help food was delcious (if I had any complaint it would be that the servings were tooo large alternate meals can be requested if the scheduled meal is not appealing variety of activities should I need respite care in the future I would go back in a heart rooms and common ares are large and very clean other residents were kind and very welcoming

Took over from Brookdale in October 2018. Gone downhill since. Relative living there in assisted…read moreliving. Short staffed on many occasions, relative would ring call button for 2 hours and then have to go out into facility to find someone to assist. Food is awful, lots of dry turkey sandwiches, undercooked, bland fish, leftover soup ( everything leftover thrown in pot and called soup). If my relative never sees squash agin it will be too soon as served on almost daily basis. Switched to poor quality adult briefs and liners. Finally had enough and moved relative out of this facility and even that was difficult. Facility doctors dropped ball on who was covering my relative and refused to release medication records to new facility. Relative had to go without medications 1 day until new facility was able to evaluate and determine medications needed.

Staff are very dedicated and taking care for patients. Very nice community. The rooms are nice and…read moreperfect size.

Very unprofessional staff everyone has bad communication skills it's so bad at a place you need to…read morehave communication skills

During a 3 week period recently my sister and I tried to get information on options for a family…read moremember who needed to go o to a assisted living facility. We each made 3 calls and each time our calls were forwarded to the Admission administrator, and every time it went to her voicemail. We left messages that we'd like to set up a visit to get a tour along with other information and pricing. None of our messages were ever responded to. After almost 3 weeks my sister stopped there and asked to speak with the admissions administrator. She was told she wasn't available, my sister explained that we had left 4 or 5 messages over a 3 week period and have not received any return call. They told her they would leave her a message with our contact information. We never heard back. If this person in charge of responding to and informing people who are inquiring about possibly getting a loved on into this facility can't do her job and respond to those inquiries she needs to find another job. This experience was very disappointing and the lack of response made us realize that it was obvious the person we were trying to contact had zero interest in doing her job.

Great genuine caring staffing Very attentive to residents…read moreneeds Incredible management team Staff is supported and valued Clean, always smells good

I have worked at Middleburg Heights assisted living for approximately 3 months, The residents here…read moreare great! the staff really cares about the well being of the residents. walking in gives you comforting feeling. We have activities 5 days per week, a TV room in the front lobby that our residents meet as a family to watch movies and sports. A cozy warm fireplace to sit in front of (weather permitting) The Food is good, Alex our dining manager has over 10 years experience and really cares about the residents food preferences.

I spent 100 days at Pleasantview Care Center following spinal surgery. The facility and staff were…read moreamazing, and I cannot share enough positive comments about my experience there. The aide staff is attentive and well-trained, the nursing staff is kind and patient, and the therapy staff is just off the charts. I arrived a virtual paraplegic and left being able to walk with the assistance of a walker! I was almost - ALMOST - sad to leave there when the time came! It is a wonderful facility. I'll be back to visit old friends...

I would recommend sending your family here under any circumstances I used to work for them but got…read morefired due to being wrongfully fired and I'm still dealing with stuff with my lawyer and investigating they are HORRIBLE treat the residents shitty talk to them any kinds of way will leave the residents nasty and wet all day and wait for the next shift to come in they won't bathe or wash them most of the workers smoke weed on shift and come in smelling like it i literally came in being a new worker I wasn't fully certified I let them know that when I first got hired that's why I applied for the assisted living side .. and they said it was fine . 2 weeks from September 7th they basically came to be and said I had to work on the Stna side and I was like I'm not trained over there I'm not even fully certified to be working over there a couple days later the administrator Violetta calls me and tell me neither come in and work as a Stna or don't bother coming in at all . I actually was a good worker and doing right by the residents and I knew I needed more work I'm going to take my test soon so I went in and worked the Stna side for 3 days and was left alone .. on the Stna side it was so busy so hectic and just a horrible experience for me being this being the first job since my schooling it was my first time being in that field and they made it seem like they would help and they didn't . They kind of like just horrible and the following morning of me getting off super late I did 11pm7am I had to finish charting which I still haven't been fully taught the way to do it just copy what everyone else do and if there isn't anything then just mark something cause they don't want the nurses giving them poop medicine and stuff like that anywho I had a full hall alone and I managed to get every room but 3 and I let the worker know who came in after me cause she started working on the floor while I was still on the floor at 7:30 I was doing my trash and linen and I let her know about the 3 rooms I didn't get soon as I got home mind you I stay 5 minutes from here Kim called me and asked why'd I leave the rooms the way I did and they still have missing documents from me I answered honestly like how I was told by all the other workers if it's past your shift the other person comes in you let them know everything that you didn't get to touch and you go and I basically told which I have every conversation on record . I literally told her like it was past my shift I tried to hurry and finish chatting I only had 3 rooms left I let her know and she literally said yea where not gonna need you for this position anymore and I said that's fine contacted my lawyer immediately for being wrongfully terminated. Still in the process but whether it can get pushed forward or not I WOULDNT RECOMMEND! To live or to work because truthfully they just need someone who gonna do there job for them they had a whole Stna on the assisted living side while I was working on the stna side because she needed a break knowing I wasn't even fully certified or even hired in as a stna I was hired as assisted living for 11pm-7am and within 2 weeks they fired me and blamed it on lack of work when any job I've ever worked at can tell you I have the energy of a lightning bolt and i am great worker! I'm not at a knew job assisted living and they are great they actually train you ! And don't tell you your doing a good job just to call the next day and fire you !

My father was a resident for 26 months. Care was excellent, he was clean, cared for by staff and…read moreejoyed both the food and activities. Highly recommend this facility.

Thank you to all the staff of Arden Courts/ Chagrin Falls!…read more After scouring Cleveland (and its' surrounding areas) for a Memory Care facility, we were fortunate and blessed to discover Arden Courts/ Chagrin Falls. The challenge was finding a facility that would not just "house" Mom, but one that would comfort her, engage her, make her feel independent and safe, a loving environment with a friendly and caring "community" of compassionate people, a place she would comfortably call home. Arden Courts Has proved to be like no other facility we've experienced. Never did we think Mom would be comfortable in a "locked" environment. With Arden Courts unique architectural design, Mom is free to independently walk around through courtyards and gardens leaving and reentering at will. Never does she feel cloistered or overwhelmed by "institution" like hallways and corridors. Loud noises from the hustle and bustle of large number of residents and visitors simply does not exist. Arden Courts/ Chagrin Falls is respectful, dignified. The principals and aids are trained expertly at what they do. They know and understand what residents and family are having to go through. With sincerest compassion they guided us through ( what was extremely difficult) the emotional and physical realities of the transition. Day and night we were updated and advised through the moving process. They were so right - all the worry and panic we had was unnecessary. Simply amazing. Never Thought we would get to this point. We are calm and confident Mom resides in the best possible facility of its kind. We visit often with pleasure! She is happy at long last and we are grateful for our new peace of mind.

We have Darla helping my wife and helping me with various household task. She is very…read morecompassionate, helpful, dependable and trustworthy. My sons encouraged me to get help with caring for my wife and helping me with the household chores and it was the right decision, especially with Darla assigned to us. Earl B

I am trying to keep my mom in her home as long as possible. She recently lost my dad and she has…read moredementia. These caregivers are so patient with her and keep her engaged. I can go to work and not worry about her. They communicate very well. They make sure she eat and takes her medicine. The log book is great so I can follow her progress. I highly recommend this service and appreciate what they do!

My father was recently a patient here and spent his final days in peace and comfort, thanks to the…read morehard-working and compassionate staff at Holy Family. The nursing staff was responsive to his every need and checked on him frequently. The pastoral care he received was equally wonderful. Sister Margaret Mary, in particular, was so warm and loving toward him, and I was touched by her kindness. I'm sure she brought him much comfort! In addition, I was pleasantly surprised by how the staff took such good care of my family and I while we kept vigil in my dad's room. Between my brother, my mom and myself, we never left his side on the weekend he passed. The staff saw to it that I had a pillow and blanket to keep me comfortable while I slept there overnight, and they also brought me a phone charger when I needed it. One day, a staff member cooked my mom a grilled cheese sandwich just for her, because she knew she needed to eat. They promised us they would do anything they could for us, and they certainly did! When my dad passed away, we were all given a hug by our wonderful nurse, and given reassurance that he was no longer in pain. I could tell that one of the other nurses present was fighting back tears, which touched me, as well, knowing that I was not alone in my grief. I really just can't say enough good things about the wonderful people working there who make it their mission to provide comfort and care to their patients and their families. And the facility, itself, is beautiful, clean, and well-maintained. Nobody wants to have to bring their loved one to a hospice, but if you should find yourself looking for a facility to provide palliative care for your family member, you really couldn't ask for a place better than Holy Family.

Amazing place to work! Patient centered care and wonderful employers! They truly care about their…read morepatience and continue to provide the best care to them!