Mountain View Garage treats their customers like family and provides consistent, quality service by…read morefixing cars right the first time, every time, providing accurate estimates upfront, and superior customer service. They have a stellar reputation for being fair, honest, and providing expert auto repair and service.

Horrible service, even more horrible communication. They kept my boyfriend's car semi-hostage for…read moreSIX MONTHS as they strung us along, the receptionist lied over and over, the owner and/or mechanic refused to return phone calls or answer any questions about the timeline, said it was "just going on the lift today" when we got exasperated and said we'll just pick it up and take it elsewhere, then didn't do the work for a few more months, each time we managed to talk to them lying through their teeth. And then after we FINALLY got it and settled the bill, we ended up taking it to another mechanic who had to fix all the poor work done by Mountain View. Among other boneheaded moves, they put all the new tires on wrong (whitewalls facing in for some reason). A local family friend recommended this place so highly, which is why we kept cutting them more slack, but that good faith was sorely misplaced. If they do not know you personally, you're SOL working with Mountain View.

Respectful, attentive, and thorough. Twice I've taken two different vehicles to Shenandoah…read moreAutomative (a 2017 Silverado and a 2020 Pilot) with issues that other automotive service centers "couldn't replicate." The techs at Shenandoah Automotive listened to my description of the problem and conferred with a network of other techs to which they are connected and diagnosed and fixed the issues. There may be other outstanding automotive service centers in Harrisonburg or the Shenandoah Valley, but it will be a long time before I find out who they are. I'm sticking with Shenandoah Automative.

They are so helpful and kind. My sons car broke down as he drove to FL from college in PA. Not…read moreworth fixing so we donated it to Make-A-Wish. This repair shop were great to work with and very fair pricing.

he charge more than the usual I into the tire on the website just between $70-$80 but charged me…read more$169 for the tire. Just the reason is just because I my car wash on the highway and I need to fix the tire that's all and saw the situation like this he take more than hundred dollars more than the price

I am traveling and had a major issue with my car. Thought the alignment was out. Needed help asap…read more Called here and Phil got me in right away. Checked the alignment, not the problem, had tire damage and needed new tires. He ordered them and installed them the next morning. He's my hero! Minimal disruption to my trip all things considered. Got a chance to have a great breakfast and walk around this cool town waiting for my tires. All good!

Beyond miserable. Dropped my Harley off 3 days early for an appointment I waited 3 weeks to get,…read morebecause I was going out of town. DAY AFTER my appointment, I had to call them to find out what was going on. Was told "we didn't get to it, things just turn out as expected sometimes" They then call me to tell me my oil change and rear ABS issue will be $1800. I say go ahead. 2 days go by, I call them again after no word. Oh, the ABS needs another part, now it's $2700. I tell them to finish changing my fluids and I'll take it elsewhere. 2 more days go by, nothing. I CALL AGAIN! "Is my bike done"? "Thought I called you, yeah, it's ready". Very pissed off, I pick up my bike, pay the $480 for an oil change, and off I go. Get home (50min away) and realize my back rest wasn't put back on. 3 weeks later, after not sending to me like they said they would, I have to "meet a tech" near my house to pick it up and reinstall myself. HORRIBLE customer service. I will never go back

I purchased a Honda Pioneer 1000-5 two years ago and the sales department was great, however my…read moreexperience with the service department is not so good. I had a recent visit for annual maintenance, which included some manufacturer recalls. Once I arrived home from the visit I garaged the vehicle until the first pretty day (about 3 weeks later) then I took it for a quick spin around the block. During my ride the vehicle's engine died on me! As for trouble shooting I did what I knew how to do and checked the oil and discovered it bone dry. After adding a quart of oil I noticed it leaking out of the bottom underneath. Then taking the shield guard off I discovered that the oil plug was missing and the transmission plug was extremely loose. It didn't take a brain surgeon to figure out that Blue Ridge Power Sports did not tighten up the plug bolts and left me in a bad spot!! Worried that I did damage to my engine I immediately called the service department and made an appointment for their next available day. Upon my arrival the service manager Bruce helped me push it off my trailer and told me he would call me when it was ready. During that service they found that not only did the transmission fluid and oil need to be added the window rubber seal was also not reinstalled after the last appointment. This was all due to their negligence. I did get a half hearted apology and a $100 credit for a future visit. I think it is pretty safe to say that I will not be using the $100 credit and I will take my business and money elsewhere. Blue Ridge Power Sports needs to get serious about their QC procedures and hiring a quality staff! Today it was my neighborhood; tomorrow it could be YOU deep in the middle of nowhere without phone service to call for help.

Use extreme caution with this shop. This isn't a one-off complaint--it's a pattern I've watched…read moredevelop. My employer and I used this garage for years for routine maintenance with generally acceptable results. Since they opened a second location, the consistency, transparency, and pricing have changed in ways that are hard to overlook. A company vehicle was returned to us with a stripped drain plug and an active oil leak after service. That's not a minor oversight--that's a fundamental failure. Soon after, I requested a quote for front brakes only on a 2021 Hyundai Palisade and was given an estimate of roughly $1,600. I sourced a complete upgraded brake set myself for $397 and completed the job without issue. Draw your own conclusions from that gap. Most recently, I brought in my wife's Subaru for tires, an oil change, and a noise diagnosis. The tires were installed, but the oil change and diagnostic were completely missed. I was told it "wasn't on the work order" and asked to bring the car back. That's a basic process failure. After returning the vehicle, I was told the issue was front wheel bearings and advised to replace both--quoted at approximately $1,000. I purchased the parts myself for $178, and standard labor time for this job is widely understood to be around 1.5 hours per side. When I asked for a clear breakdown of how that estimate was calculated--parts, labor hours, and rate--I was told their system could not provide that level of detail. That answer alone is concerning. If a shop can't explain how a four-figure repair is priced, that's a problem. At this point, the pattern is hard to ignore: Work not completed as requested Pricing that does not align with commonly accepted parts and labor ranges No meaningful transparency when questioned I have no issue paying for quality work. What I will not accept is unclear pricing, missed work, and answers that don't add up. If you're considering this shop, do your homework before approving any repairs. Take a few minutes to verify parts pricing and standard labor expectations. Without that, you may not realize how far off a quote actually is. Based on multiple recent experiences, I will not be returning.

My son's civic was overheating so I brought it into Route 11 to get checked out. I let them know…read morespecifically what diagnostics had been run at a previous shop before my son left for JMU, but they said they had to run (and charge) for their own diagnostics. I get that, so I agreed with the assumption they could resolve the issue. After review, they advised me the wrong coolant was in the car (which I have trouble believing because I've always bought the same coolant and never had an issue), they advised a coolant flush was needed, they said the fans were not working, and they let me know that there was an unrelated power steering leak. Additionally, they recommended I replace the upper and lower radiator hose. They said these were not an issue, but it was probably about time. I agreed to let them do everything except the upper and lower hose being they said they were fine and not leaking. I also agreed to a dye test which included putting dye in the power steering so they could find a leak. All of this was to the tune of roughly $1,000. A few days later they said it was ready and my son picked it up. I asked him what they said about the dye test and he said they did not say anything about. I called the shop and was told, oh yeah, he should bring it back in a few days so we can see if the dye is leaking. Unfortunately, I only found out about this because I called back in. Then a few days later the car was overheating again. My son takes it back and we are told the issue is the upper and lower radiator hoses. I asked how they were fine a few days ago when they were just a "recommendations" (that I declined), but now they are the root cause of the issue. They told me they watched it and now they see after it's been on a long time the hoses swell and leak. The explanation did not sit right with me, but I'm hours away and my 18 year old son needs his car so I let them do it for another $350. However, unfortunately again, my son drives 4 hours home a few days later and the car overheats. The shop texted me and called me that day asking how it was going and wanting me to come back and get some other work done. I responded it wasn't going well and the car was overheating still. I sent them photos of the coolant under the hood, but they stopped responding. I took it to a shop locally and they diagnosed it as a bad thermostat and the car has run smooth since. I wanted to like this shop as my brother recommended them, but unfortunately I cannot recommend them as the customer service is lacking. I'd advise to find a different shop for your car repairs.

Fantastic service all around. I stupidly locked my keys in my trunk after loading it because I was…read morein a hurry and not paying attention. I called FIVE locksmith/towing etc. companies, of those, only two answered and one was over a two hour wait. Krista with Hart's not only actually answered the phone nearly immediately, but she was also wonderfully pleasant and helpful, I was given a very reasonable quote for service pricing and a time estimate from her in probably under a minute. The estimate for wait time was 30 minutes until arrival at my vehicle. Elwood with Hart's arrived in 29 minutes and had my vehicle unlocked easily in record time. I paid and bam, back on the road to get home. I was SUPER STRESSED because my dogs were boarded and I was due to pick them up that evening. Because of Hart's ability to answer the telephone right away and swift service, I was able to pick up my dogs just as the kennel was due to close for the evening. THANK YOU so much, Krista and Elwood. You saved me a ton of anxiety and another night's boarding fee for two dogs.

Excellent! After what seemed like forever with a flat in the highway for our road service tow, a…read moretrooper came by and suggested Harts. Robert was our driver. Not only did he arrive in under 20 minutes, he found a tire store closer than we had found with our tires in stock! He was super courteous and went above and beyond. Highly recommended.

Very good work, great prices. He's usually booked up but will get you taken care of as fast as he…read morecan. He stands behind is work and is honest. Unlike J MOs in Strasburg or Anchor automotive in middletown

This place is the best. Friendly, honest and good work, everytime. I hate to see them get more…read morebusy, but I have to be honest. They rock!

On 5/23/24 my husband and I had a flat tire on interstate 81 N at 4am. We feel so incredibly…read moreBlessed that ROSEN TIRE & AUTO REPAIR was close by. Jessica was truly an Angel to us. We were treated like family. Ralph repaired our tire in a matter of minutes and got us back on the road. We are so very appreciative and thankful for ROSEN TIRE and their staff. We have never encountered such outstanding customer service. We are grateful beyond our ability to express.

Great service, in and out! State inspection and informed me of a couple issues to keep an eye on…read more No pressure. Thanks