This place is... fine? Nowadays, there's not much reason to shop in-person over online and prices are generally higher at in-person stores (with the exception of places like B&H, but there's nothing like that in Vancouver), but it's nice to have a local place around when you need something quickly. Realistically, I don't think there's a big difference between this place and Kerrisdale Cameras, but sometimes Broadway gets things before Kerrisdale and vice versa, e.g., when it was released, Broadway got the Sony A7IV in stock before Kerrisdale, but you have to call both stores since the opposite is sometimes true as well. The staff here are generally knowledgeable but, per the above, nowadays, you can also get answers on the internet, so that doesn't obviously add a ton of value. read more

I drop by Broadway Camera whenever I'm in Lansdowne just to see if they have any new gear. The people that works their have always been nice. In terms of product selection, it's nothing like Adorama or B&H. Broadway Camera mainly carry the main brands, and some cheaper alternatives (China brands). But, they can special order some items in. The staffs' product knowledge is pretty good, because they are all photogs. But, one thing changed recently, and that's--SERVICE. I thought it could be just those few times, but today's visit was very clear that the service has gone stale. I was looking to purchase an ExpoDisc 2.0 and I had to commandeer their attention. Here's what happened: I walked in to the store. There are no other customers. There are two staff and the store manager behind the counter. One of the staff was on a computer, the manager jumps on to have a conversation with that staff as soon as I walked towards him. The second staff joined them after a few seconds. All three ignored me as if I (and my two kids) didn't exist. After standing in front of them without a batting an eye at me, I spoke up. But only the second staff finally responded with the other one and the store manager still engaged at the computer. In the end, I left the store without the product I came to get. And because of my experiences lately, I think I'm going to bring my business elsewhere. Today's experience brought me back to when you guys were still in Aberdeen where service, literally, did not exist. Thanks Broadway Camera for those couple of years you've been good to your customers. Back when the other store managers and staff took care of their customers. read more

Before its recent renovation, Broadway Camera seemed like another average mall camera shop. The space was small, the interior was dim, and for a shop that depended so much on product display, it wasn't much to look at. This was of course, when it was still located at the Aberdeen Centre. Now that it's made landfall in the much lesser Lansdowne Centre, it's become the pro camera hobby shop it's always looked to become: bright, modern, spacious, and riddled with oodles of eager and knowledgeable associates. Now Broadway Camera has gone from a scrub store in a posh mall, to a scintillating stall in a ho hum shopping center. It is 100x more inviting and a vast improvement from the old location. The prices were never too terrible and most of their sales can be found on their site. They're stoked with a wealth of inventory and have a lot to offer from the novice to the prosumer. Be sure to do your research ahead of time but don't be afraid to come in to browse and get some QT with some of the latest equipment in the photog biz. read more

Good service. Michael was friendly and patient in helping me choose a tripod. I had a list of 3-4 tripods and they had them all in stock! Being able to see the tripod in person made the purchasing decision much easier. Ended up getting the Leofoto Ls-284C + LH30 read more

I recently bought a new Sony A6000 from Amazon for my upcoming trip (and also because I've been eyeing it for a while). I knew that I was going to be using the camera for most of the day, and like all good photographers (even amateurs), I want to carry extra battery packs with me, just in case. Unfortunately the ones I was looking at on Amazon were going to arrive after I was already gone for my trip, so I did my research and found that Broadway Camera carried the battery pack I needed. Located in the Lansdowne Centre, it can be a bit difficult to find if you aren't familiar with the mall itself. Walk towards the Best Buy though and you won't be able to miss it. Service was super friendly and helpful. Brian greeted me right when I walked in and helped answer all my questions. The battery pack was pricier than most places I was looking at ($99+ tax) but honestly I didn't really have a choice, since I'm on a short time restraint, so I just sucked it up and bought it. I'm a newbie photographer and now have my Sony A6000 and Canon Rebel T6i, but if I have any questions and need to buy new camera gear in the future, I'll definitely come back to Broadway Camera. Helpful, efficient and they have all the gear you could need! read more

I know nothing about camera and don't like taking picture except FOOD!! I came here for passport photos, the service was excellent and professional. The photographer took 3 shots and let you reviewed then picked for your best picture. Only need 20 mins, it will be ready. Great! This passport photos will go for next 10 years. read more

I keep coming back here. I always seem to start with London Drugs and then somehow do a bit of research and end up here. Broadway Camera. I've been going to the location in Vancouver for years. This is before there was digital. Same goes for Kits Camera, back when I was an Olympus and Leica junkie. That stuff went to my sister. At Broadway Camera, I was reintroduced by my friend from work, who is a photographer herself. She helped to get me reacquainted with the hobby and I got my telephoto lens there. From that point on, I kept coming back. Either to look for stuff, or to research or to get. When it comes to advertised deals, they can have some really good bargains out there. If they're what you're looking for. They provide pretty good service, and chances are, if they don't have it, they can get it for you. They realize that having a return customer is a good thing and they will work to get that privilege of having you as a return customer. read more

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I was in the market for a DSLR recently for hubby's Christmas gift and ended up buying from here. More personalized service than the box stores, and since all they sell is cameras and related accessories, their product knowledge is good. I did a lot of my research online, but it was helpful to have the in-store experience and to hold the options in your hands before buying. Their regular prices for accessories were better than at the box stores. I waited for a sale on the model I was interested in before buying and found their sale prices to be competitive. I also happened to like their bundle better than the other stores. They also include a 2 hour intro course to photography with your DSLR purchase which I'm hoping to book into shortly. The major downside is their return period is quite short (7 days). Not sure I would buy a camera at regular price here for that reason. No Amex - MC or Visa only for payment. read more

I give this store an "A" for "(a)effort". The common problem with camera stores is that you either: (1) choose a few brands to sell on a compact retail space or (2) deal with all the major brands and occupy a big store. Broadway Camera on Aberdeen Centre chose the latter, but left out the "occupy a big store" on their list. The result of which they have Canon, Nikon, Sony, Pentax, Olympus DSLR and compact point-and-shoot cameras as well as various third-party accessories (lenses, camera bags, memory cards, printers, etc) all in one compact retail floor space big enough for one brand alone like say a "Sony Style" store. So you get a few of these and a few of that. Big ticket items you see one item a piece. But with a store this compact you really don't get to see and enjoy the whole product line of a specific manufacturer. Walking around the store there are products on metal racks and boxes on floors that they tried to neatly display as you walk around. There is no showroom type of display where you can reach out and play with the camera the way Sony Style stores allow you to (well, except for the relatively cheap accessories within reach). And I can't fault them because those are expensive items and they need to sell each one as brand new. As for pricing, it's as decent as what you could expect for the Canadian market with a devalued currency. What BC Camera (and Vancouver) needs is a mecca photography and video store the same way B&H has built a solid reputation and foundation in NY with a multi-level retail building and a kick-ass website. I'm routing for BC Camera to deliver this kind of shopping experience in the future. In the meantime, I'll keep on looking out for good deals on BC Camera's basic website layout and visit the retail store every now and then to get a hands-on feel before I purchase. TIP: -They have good sales going on every now and then which you can check from the website prior to visiting one of their retail store. - You can try to request a price match and they will ask their current store manager. read more

When it comes to product knowledge, these guys sure know their stuff. I was just kicking around tires, & really can't compare to BB or FS unless you're going by price only; here it does seem higher b/c they don't splash their big sales, etc. But what i'm impressed that is you're talking to an expert, & with BB, it's all hit or miss, depending on who you chase down to help you there lol. Pretty patient, explained a few things about SLR, what would suit my needs for food pics (of course), & did point out that they sell all lines of cameras, whereas BB et al will push whatever they need to make way for other models coming in. Next time when i'm in a buying mode for a camera, i'll have to give these guys a shot. read more

Not much variety in the video camera department and, while the staff members helping me were very nice, there was not much they knew. I'm no expert but couldn't get some basic function questions answered and it was even more difficult trying to navigate the different prices from their website versus the store. read more

Excellent customer service. Wanted to get the Sony A5000, it was on sale but it was sold out. Lady that worked there told me that she can call or email me once they have stock, which she did and luckily its still on sale. Staff is very knowledgeable and friendly. Would purchase here again. read more

Recently got my camera here and all of their staffs was super helpful ! I went to the store a couple times just to compare different cameras and each time I received the most patient and helpful service. They also carry alot more cameras than other stores in town. Highly recommended ! read more

I was going to go to best buy to purchase the fujifilm x-t20 but saw this camera store close by. I found the staff there knowledgeable and supportive in answering my questions. They ended up having a deal on the camera I wanted to purchase as well. They have also been helpful in answering questions over the phone whenever I have had issues with my camera. read more

I would have given a zero star if it was available. We went there for passport photos. The photos turned out to have some glares on them and we asked for another shot. The photographer insisted that there were fine and that he has taken many passport photos before. If we wanted another shot, that would cost another $10. We left and submitted our passport renewals and photos the next day. Ended up all photos were rejected because of glare/shadows on them. NEVER ever take passport photos with Richmond Broadway Camera. Not only are they more expensive than other similar places, the photographer is very unprofessional. TERRIBLE service indeed. read more

Very knowledgeable staff who were patient with my questions as a novice photographer. I was able to describe the kind of shots that I wanted to accomplish and they recommended a range of relevant equipment at various prices so I didn't need to go over-budget. I will be going back. read more

This broadway camera branch in Aberdeen centre richmond is the WORST branch I have ever been to. I went there easter sunday April 24 2011 to ask about a gary fong diffuser. One salesperson lazily attended to me, he was standing at the front of the flash diffuser display cabinet, but he REFUSED TO SPARE a few seconds to entertain me,why not spare a few seconds and just quickly show the item and then do whatever it is you need to do, but instead he wants to RE DIRECT me to his co worker, but his co worker also REFUSED to entertain me, he then said he needed to go to his car and told me to wait for 5mins, but instead of 5mins I waited for 25mins, so during the 25 minutes of waiting there, the other salespersons never even glanced at me, NEVER SPARED a few seconds for a customer. I was there standing like a fool, so after 25minutes this guy came back, but he never went to me immediately, KNOWING I was waiting for him, he stood there chatting with his co workers, laughing and minding their own business, I guess he GREW A CONSCIENCE so he lazily went back to me and asked me again about the diffuser. I SAW like a dozen boxes of gary fong diffusers all stacked up, I was asking for a specific item but he JUST QUICKLY said it is not available, he took out a box of the most expensive choice of gary fong diffusers for 130 plus dollars and told me THATS ALL they have, and I can CLEARLY SEE there were more boxes stacked up on the display. I calmly said thanks and went out promising to myself NEVER to go back at this broadway camera branch in Aberdeen centre in Richmond and telling everybody that I know about the very BAD STAFF and very AWFUL experience I had. I just wonder WHY I was treated this way..I felt humiliated and discriminated, these people DONT deserve any RESPECT...I hope this never HAPPENS to you... I am ASIAN...I am not CHINESE.... read more

I bought a Nikon D750 and Tamron 24-70 from Broadway Camera, on West Broadway in Vancouver. I had an issue with the lens. After testing, I concluded that it was not performing as good as it should have been. I went back to Broadway Camera a week after their 14 day exchange period and explained the situation. They took the lens back and allowed me to exchange it for the somewhat more expensive Tamron 15-30. I paid the difference. The 15-30 tested great; so in the end I was very happy. They didn't have to take the lens back. They could have sent it back to Tamron for serving but that would have been a disappointing outcome for me. I appreciated the way they handled the situation. I also find that Broadway Camera most often the best prices. I highly recommend Broadway Camera. read more

I went into BC a while ago because I am thinking of replacing my 5 year old Cannon. Let me say the service started out quite good but, maybe I asked to many questions the sales person lost interest with me in about 5-6 min. It was really strange because I had the intention and the money to purchases a new camera but I left without anything. I will be continue looking, unfortunately not at broadway camera. read more

I had an excellent service and interaction with Jonathan Peng at the Richmond store. He was very helpful and spent more than 2 hours helping me with my questions and camera selection. I decided to buy an X-Pro2 based on his recommendation. read more

Definitely a place to go to when you are shopping for a DSLR camera. They have a lot of choices and most importantly, educated staff that is able to help you to find a good one, too bad they don't carry other electronics and doesn't seem like they offer customers incentive. read more

I was at the Richmond store yesterday and spent a whole 45 minutes with the sales person on a Giottos tripod which is on sale. When I was about to pay for it, I was then told that this particular Odell was not on sale. However, the tripod I was about to purchase on put right on top of the table that said on sale and even the sales person thought the tripod that he persuaded to buy was on sale too. This store gave e the feeling that they purposely put an item that is not on sale on the sales items and misled the customers to purchase it. I feel cheated by Broadway Camera. When I talked to my friends about this, they have the similar experience with me as we'll. read more