I would like to say the install was great, I have yet to see any issues with the sealing of the…read morewindshield. However, my issue is their integrity. When I went to pick up my truck after the install I was guided into their technician shop which is an open warehouse with all the lights off and two technicians sitting in their desks. They were kind of stand-offish and I didn't know why even after I asked them a couple questions about the sealing of a window. It wasn't until I got out of my truck and realized why. There was a 3inch cut in my drivers seat. I drove back to the shop to ask what happened and the technician "Todd" said that at separate times he, 1.) never gets into the vehicle to do any work, it's all done on the outside. 2.) Only leans into the vehicle. Which contradicts himself. 3.) He doesn't use any tools but a pen. 4.) That the leather seat was pretty worn out. (Even though I was pressing on other worn areas really hard and nothing was ripping). I would stay clear of this place unless you don't care about your car. Horrible customer service.

On a Tuesday, June scheduled me for Thursday. Told me I would get a call between 8 and 8:30am to…read morelet me know when my 3-hour window for the day would be. Thursday rolls around, the call window passes. At 9:15am I call them to ask what my 3-hour window is: 3-5pm. I took off work to stay home to have my windshield replaced - I get a bad feeling knowing I'm at the end of the day, and I live in downtown Chicago and they're coming from Addison, but it is what it is. At 3:10pm, I get a call saying they have to cancel and reschedule my appointment. When I call them back asking why they had to cancel me, they said the technician had an emergency and couldn't finish his route. Couldn't help but respond asking if it there was also an 'emergency' where he couldn't call in the morning to give me my 3-hour window. They tried to offer me free wipers and a $25 gift card - no thanks. If that's your level of customer service - no calls except to cancel - then no thanks I'll take my business elsewhere. And if your techs just don't want to be stuck in rush hour traffic in the city, then don't make appointments that late in the day.

I have been taking my vehicle to Don for many years for repair work. He has ALWAYS done a great job…read moreand does the work in a very timely manner. I like supporting local businesses and appreciate the fact that this is a family business that both he and his wife are involved with. They have given me rides home so many times during repair work that I don't even have to give them directions anymore. lol Don has always guaranteed his work so I have never had to worry about getting ripped off or the work not being done properly. Their prices are very competitive and they open very early which is a bonus for working people. I refer all my friends to Don and am so happy his business is in the area. Sadly, this place has gone out of business. I am afraid that the quality of work and reliability really went down hill the last year and now they are gone. You can never take your hands off the wheel as a business owner, sadly it was a lesson not learned here.

What can I say? It's a small, local auto shop. This place has a number of services but there isn't…read morea complete list of them in the shop. You just have to talk to the mechanic about what the problem is or what service you need done. I don't know much about cars but the mechanic was patient with me while I was trying to explain what was going on with my brakes. He seemed knowledgeable and tried explain the various components of my car so that I actually knew what he was doing or what he was looking for. At least trying to educate the customer (me) was a nice gesture instead of just fixing the car and taking my money... though of course he found "other issues" that he recommended getting checked out.

While getting an oil change, one of the workers pointed out that I needed a new catalytic converter…read moreand that I should take it to this place. I was able to bring it in as early as 7:30 the next day. The guy (I think the owner's son) explained to me what they were and that I might be looking in the neighborhood of $300-$600 for repairs. It was done at around 10 and it was only $244.31.

My husbands transmission went out on a Friday night, we were able to get the car towed there and…read morethey had the parts ordered and fixed within a week. They gave me additional concerning issues and gave me an option have those fixed we fixed everything that was wrong. They are very reasonably priced and great service!!! I highly recommend.

They were bad,the place they sent my heads to was worse.in the end they screwed me over and l…read morepulled my car before they screwed it up more.keopt some high performance parts from my motor and never got them back beware.they left the county to reopen.hmmm.

I had the opportunity to work with FJM on the repair of my vehicle. The way they accommodated me…read moreand the person who hit my car was nothing short of astounding. The other party did not have insurance coverage and they worked on the background with her to get my truck repaired and back to working conditions in a very reasonable amount of time. Joe was the person in communication with us and he made sure to update us periodically and never make us feel like a nuisance. I will post AFTER pictures shortly. Professional service and great quality.

My husband and I have been working really hard to get this business to help us with our 1971…read moreChevelle bodywork. We have called and called and called to follow up. We keep getting told "The owner isn't in yet" or "The owner is busy" and other excuses. They can't even be bothered to write our names down with a phone number to contact us back. Awful customer service. We are looking into other body shops. Just a heads up.