I had a couple of guitars that needed set-up adjustments but Rainbow was backed out for weeks so I…read morepaid a visit to JFL. The owner/operator, "Rick," seemed very knowledgeable so I asked him to do a set-up on my Anderson "Crowdster II." Sweet! So then I shuffled off my 20-year-old ES-335 to him that needed the action adjusted and pickups balanced. Sounds sweet and balanced now and plays like a dream. Finally, I had a slight intonation problem on my Martin 000-28 so I asked Rick if JFL would fix that which he did with a little bridge work and a neck adjustment. The intonation is near perfect now and the action plays great. As far as I could tell, I don't think JFL has the capabilities to do things like a neck reset but if you need a quick turnaround on a set-up, a fret job, etc, and don't want to mess it up, give JFL a call!! Detailed, conscientious work at super reasonable rates! Thanks, Rick!

I had 2 acoustic guitars that had been in storage for a while and were a little neglected (OK, a…read morelot neglected!). Took them to Rick and he did a thorough inspection, made adjustments to the neck, saddle, etc., changed strings, and they now play like magic. Just amazing. Rick's work is meticulous, he's very knowledgeable and careful, and a super-friendly person. I usually have Rainbow work on acoustics, but I've now found a new service to keep them in top notch condition. Highly recommended!

My daughter received a used guitar for Christmas, so we brought it to Jacob's Music for a cleaning,…read morerestringing, and general tune-up. This was our first experience with the shop since the new owners took over. After waiting nearly a month for the work to be completed, I was honestly a bit disappointed with the result. The strings were replaced, but the guitar itself didn't appear to have been cleaned before the new strings were installed. It was still fairly dusty, which made it seem like very little had been done beyond the restringing. Between the long wait time, the cost of the service (which felt high for the work performed), and what appeared to be unfinished or incomplete work, I left feeling underwhelmed. That said, the woman who helped us when we dropped the guitar off was excellent. She was very kind, professional, and took the time to answer all of my questions. She also explained the work that would be done, which may be why I expected a bit more attention to detail when we picked it up. Overall, it wasn't a terrible experience, but based on the wait time, pricing, and results, I'm not sure whether I would return in the future.

What a treasure John, Kathy and Robbie are to Cochise County!…read more Salt of the earth Americans who feel like family whenever I either need their professional and expeditious expertise or just drop in to visit and see what friend I haven't met yet is there doing the same. Businesses like John & Kathy's Jacob's Music Shoppe are the weave of cloth that makes living in Sierra Vista the pleasure it is. The Go-to place for all things music. If you or your children are not playing a musical instrument already I heartily encourage you to reap the many blessings of doing so now. "Music is healing!" -Andre Rieu. And Jacob's is it's pharmacy.

Harvey is a very good guy and his shop is very nice and he's very reliable and his prices are great…read moreand he'll work with you. He's very flexible. I highly recommend this shop.

They helped me trade in a guitar to get a guitar. This was a new concept for me. But, it helped me…read moreget a great acoustic guitar. Thank you.

I took 3 of my guitars in for repairs, etc... Great service!…read moreGlad to have qualified luthiers here in T-town! Thanks to Gabriel and his team!! Cheers, Drew M.

I brought in a high end acoustic guitar for a simple pickup installation. I called first and was…read moretold they might be able to get it done the same day or maybe the next. I arrived within an hour of my call and learned that it would be a few days since it was a Friday and they are closed Sunday. (Not bad really but I needed it was told it was probable) I was told I could pay an upcharge for "express service" and agreed. I picked up the guitar the next day. When I got home I discovered the soundhole mounted control panel with Volume and tone controls was mounted so far to the rear that my index finger was wedged between the low E string and the tone knob in order to turn the thumbwheel. I was not told or informed whether there may be an issue with placement due to bracing. I would understand I that's the case but I should have been informed or asked about it. This makes using the tone knob impractical. The express service upcharge was essentially a waste of money because I had to drive back and leave the guitar. This time a couple more days. Chuck said they were short staffed maybe they could get it the next day. It's mounted with Double sided sticky tape and/or velcro. How long could it take? Two days later with no contact I just drove back and picked up the guitar and I'll get it fixed elsewhere. I have gigs I need to play and that's what I got this guitar for. I gig professionally and did 145 shows last year. Again, Chuck said they were short staffed but my experience is delivery time to fix an issue became a moving targett. I understand things happen but this was not a good first experience with the shop. I probably won't go back. Their charges are also higher than what other shops charge in town b based on my 30 years of gigging in Tucson. Overall this is not a huge deal but my first experience with this shop including 'express service' was not good.

As a lifelong guitarist (over 50 years!) I can be pretty particular about my babies. New to the…read morearea I gave Cameron at the Sound Post a call. He did an absolutely wonderful job. The adjustments he made to the instruments were dead on with all three coming back to life! Neck and bridges have never been better! Thanks Cameron and Lily!

From the owner: Soft Opening June 1st: Call (520) 222-6897 with questions!read more

I found the perfect little Yamaha beginner guitar and Maxwell was super friendly and helpful.read more

If I could give this place 10 stars I would. I am a vocalist that has a Yamaha keyboard and had a…read morespecific piece missing due to excessive moving around/moving instruments. The older gentleman helped and I went out of his way to find this part which was found ! I can't say how incredibly helpful this person was. Thank you so much, and definitely would recommend just based on the helpfulness of the staff.

I took two acoustic guitars in to have new strings put on and also see what is new in the store…read more Mike stated new strings had come out from a particular popular brand name that contained a coating of some kind that not only limited your fingertips from being cut, but it also extends the life of the strings. I couldnt wait to try it out. When i got home, i played for about and hour and the difference with the new type of strings was incredible. Mike was extremely helpful and put the new strings on within an hour. I have always had great service from Chicago Music Store and will continue to go there for all my music needs. Thank you !!!

Our visit to this long standing store was super short and simple…read more We were walking around downtown and stopping at shops as we passed them, curious to learn what the insides looked like and what the place truly offered. This is a classic old school music store IMO. Simple, small and stuffed from ceiling to ground, wall to wall with equipment of all sorts. Music instruments, supportive items, new things to discovered, unique and special, and more. Very kind people, quiet space. *I didn't check if bathrooms were available