I had a couple of guitars that needed set-up adjustments but Rainbow was backed out for weeks so I…read morepaid a visit to JFL. The owner/operator, "Rick," seemed very knowledgeable so I asked him to do a set-up on my Anderson "Crowdster II." Sweet! So then I shuffled off my 20-year-old ES-335 to him that needed the action adjusted and pickups balanced. Sounds sweet and balanced now and plays like a dream. Finally, I had a slight intonation problem on my Martin 000-28 so I asked Rick if JFL would fix that which he did with a little bridge work and a neck adjustment. The intonation is near perfect now and the action plays great. As far as I could tell, I don't think JFL has the capabilities to do things like a neck reset but if you need a quick turnaround on a set-up, a fret job, etc, and don't want to mess it up, give JFL a call!! Detailed, conscientious work at super reasonable rates! Thanks, Rick!

I had 2 acoustic guitars that had been in storage for a while and were a little neglected (OK, a…read morelot neglected!). Took them to Rick and he did a thorough inspection, made adjustments to the neck, saddle, etc., changed strings, and they now play like magic. Just amazing. Rick's work is meticulous, he's very knowledgeable and careful, and a super-friendly person. I usually have Rainbow work on acoustics, but I've now found a new service to keep them in top notch condition. Highly recommended!

Benjamin is highly skilled and trustworthy for any luthiery work you may need. His work is…read moreaccurate, tidy and shows great attention to detail. If you are in the southern Arizona area, don't hesitate to get in touch with him. I brought my rare vintage Fender guitar to him for a re-fret. I asked for stainless steel frets, which require much more time and effort to replace. The new frets were beautifully done--filed, shaped and dressed perfectly. The original Rosewood fretboard was filled, cleaned, sanded smooth and shaped to the correct radius, with no chip-out or glue evident. He even filled in a small divot on the fretboard, and didn't charge extra for it. The new nut he made was immaculately carved and filed. The guitar plays wonderfully and looks as if it never had a re-fret job. I'm pretty certain this is all anyone could wish for when it comes to repair work such as this. Communication was great, and pricing is fair. Highly recommended.

Ben did a great job. He fixed a crack in my Yamaha acoustic guitar. The guitar was polished up and…read morelooking great when I came to pick it up. He also charged me under what he quoted. I would definitely do business with him again if I needed work done on an instrument.

Great music shop! They have an impressive variety of good gear in a relatively small footprint. The…read morestaff was super helpful and friendly. They let me peruse and noodle about, and in the end I found a guitar that I loved. They took good care to show me the features on this particular Martin, the electronics, the neck adjustments, etc... I felt genuinely appreciated shopping there. Will be back again!

Great customer service. I needed a longer strap for my…read morebass. I was shown to a huge selection of straps with various styles and sizes. Fair prices

It's ironic how life can present the world to us at times. Today, after what's seems like an…read moreeternity, just out of the blue I made an appointment to go see Stefin Gordon at Rainbow and check out their huge selection of high end acoustic guitars. I've been a longtime customer of Rainbow, but my career as an ER nurse had kept me insanely busy over the course of the pandemic. Even after it was over, I was so burned out emotionally, I just couldn't even reach for my guitar. So today, ironically, something just told me, it was time. I called and spoke briefly to Stefin and said that I was looking forward to seeing everyone again, including my old buddy Scott Riedle. Once I arrived, Stefin told me the terrible news of Scott's passing. It really hit me cause I had come to know Scott as someone I would regard as a friend. I feel so bad cause I was so caught up in the pandemic and all it's horrors I never even knew Scott was ill. We chatted about him, of course and then explored my next purchase. It was, despite learning of Scott's passing a delightful experience as always and I look forward to seeing Stefin and the others again very soon. Once I got home I looked up Scott's information and I come to realize that he passed away a year ago. Who knows, maybe Scott was giving me a kick in the butt from the other side, saying "come on man, start playing again!" Regardless, that's how I'm going to interpret this coincidence. I'll be getting a new guitar from your friends soon Scott, and I'll be thinking about you when I play., Miss ya buddy!

I went to Rainbow Guitars to buy a Fender, Rosewood Telecaster and knew what I wanted to pay for…read morethe Guitar. Rainbow Guitars would not give me the price I wanted. I purchased the same Guitar at Levin's Washington Music Center in Bethesda, Maryland where I was given the price that I wanted to pay for the Guitar. After that I decided that I would not shop at Rainbow Guitars again.

They let me play a cello! Which was very cool. One thing ,…read moreas a lyricist (my instrument is words so I make word music for the instrumentalists)... they ought to have some anthology on poetry or learning scansion books - it would make lyric writers better to study this

I recently moved to Tucson and was apprehensive about embracing another flute repair person, as I…read morehad totally trusted my previous technician in another state. I had considered sending my flute through the mail to Spencer, who had worked on it in the past, but I wasn't sure I wanted to pay the extra $200 for shipping and insurance. Eli, who answered my questions over the phone, was kind and helpful and told me that the Instrumental Music Center performs free assessments. So, I drove the 50 minutes to meet Amber, another kind and helpful employee, and James Gunn, the flute technician. James listened to my concerns and went above and beyond explaining pads, oiling, adjusting, time frame, cost, etc. to me. I am grateful I met James and now feel safe having him work on my flute, as not only is he skilled but also sensitive to my feelings. I was emotional as I left, filled with gratitude.

As a lifelong guitarist (over 50 years!) I can be pretty particular about my babies. New to the…read morearea I gave Cameron at the Sound Post a call. He did an absolutely wonderful job. The adjustments he made to the instruments were dead on with all three coming back to life! Neck and bridges have never been better! Thanks Cameron and Lily!

I took two acoustic guitars in to have new strings put on and also see what is new in the store…read more Mike stated new strings had come out from a particular popular brand name that contained a coating of some kind that not only limited your fingertips from being cut, but it also extends the life of the strings. I couldnt wait to try it out. When i got home, i played for about and hour and the difference with the new type of strings was incredible. Mike was extremely helpful and put the new strings on within an hour. I have always had great service from Chicago Music Store and will continue to go there for all my music needs. Thank you !!!

I find myself in possession of a BEAUTIFUL mandolin. Yes, I know, but there you have it. I wanted…read moreit to be with someone who would love it and make beautiful music for their muse. So I went to the Chicago Music Store, Tucson's go to for all things music. It is a BEAUTIFUL PLACE that caters to all things music, instruments, tools amps, just a breath taking array of musical instruments to create magic. Almost inspired me to hang on to aforementioned mandolin. But I sold it to them so that it would end up in the proper set of hands. While there I chatted with the owner and his assistants who were friendly, extremely knowledgeable and clearly in tune with musicians. They will find it a good home. I browsed, and was amazed at their inventory! If you are looking for ANYTHING in the music oeuvre this should be your first stop. Smack downtown on 6th Ave. Hurry in and feed your soul.

Justin, the new owner, has a busy shop and was able to take some time with me to sort out what was…read morewrong with my turntable. He was able to help me out on the spot. I really appreciate it. This has been my go to for any service on my equipment. There is a nice selection of audio equipment. Do you check this place out if you haven't been and are in the market for any of your turntables, receivers and such. Let's support local. I know I will!

Formerly reliable. Just had someone else repair a "fixed" multi-channel amp that had a crushed…read morewire; not tested by the technician before returning it to me. I hadn't powered it on since the repair and it immediately failed. New tech said wire was crushed during re-assembly; also felt I had been vastly overcharged per the notes on the Hi-Fi Workshop receipt. New owner probably did the former repair.