I had my wrist surgery on May 1 with Dr Burgar. Everything went really well, on time, and everyone…read morewas so kind and informative. I don't expect to need another surgery/ already had great results that day after surgery. Looking forward to going back to work and getting my life back Health is everything

Fantastic service! I absolutely loved the staff. Easy in and out procedure. No fluff.read more

Great, fast and professional - got my I-693. Thanks to Dr Iqbal…read more I recommend this doctors office if you want to get your papers done worry free, saving money and time.

"Competence, Professionalism, Friendliness"…read more Both my wife and myself have been patients of Dr. Omarali for about 4 years. We are very pleased with the doctor, and with this office in general. One interesting feature about Dr.Omarali is that he is actually a specialist in cardiology! I haven't had one of those treadmill stress tests yet, but I'm looking forward to one soon. Dr. Omarali is very thoughtful and takes medical issues seriously. Whenever I have a physical, he takes his time, and does a thorough job. He doesn't try to rush--instead, he tries to do a thorough job. I really appreciate his patience and professionalism. Just recently, I visited the doctor for a unusual issue that was causing me some distress. He suggested several types of therapy, and prescribed different medications. He also suggested when it would be appropriate to go see a specialist. So overall, we have been very pleased with the entire staff at this office. They are all very easy to get along with, and it's a pleasure visiting this office. Plus he's just a nice man.

My appointment with Dr. LaSyone was utterly terrible. I have struggled with an autoimmune disease…read moresince 2016, where I was diagnosed by the team at UCSF by blood tests and biopsies. UCSF is just too far, so I was looking for some local doctors near me. When I first finally met the doctor after a long wait, some of the first words out of his mouth were doubting if I even had this disease and if I was being "dramatic". I explained that I did and I needed a regular Rheum to manage my medication and symptoms, he kept doubting if I even needed the medication I take. How exhausting is it to have your disease consistently doubted by doctors- especially when every time I have tried to lower my dose with other practioners I end up in the ER. The only redeeming qualities aboutt his office was the woman who weighed me and took my vitals, she was sweet. I chose him becuase of his story about how his mom struggled with autoimmune disease- thinking he had any empathy towards patients. Well, do not fall for it, he is the most ignorant and inconsiderate doctor I have ever encountered. He does not care about your health, he just wants to make you feel small. I would never come back, and if you are looking for a doctor who is just at the bare minimum, then I would say never come here. He is truly an awful man.

Dr. Lasyone is very kind and caring doctor and listens to his patients. I highly recommend himread more

If you have ever watched the movie "Meet the parents", the scene with Ben Stiller at the airport; I…read morefelt like Ben Stiller. Only difference, I am here for a medical issue. How do hospitals hire such doctors? You are putting patients at risk. Please teach this doctor some basic manners and patient empathy. As a patient we come seeking help and solutions not to be tossed around. I regret wasting my time with this doctor, I have decided to stick to my PCP even though its quite a distance from my home.

Dr. Kanagala is most the caring, through doctor I've ever had. I've had a roller coaster ride for…read morethe last month after waking up with double vision. She was as concerned as I was and knew my anxiety was through the roof so she did everything she could to get me into specialists and get me the care I need to address a very difficult medical issue that's hard to figure out why it happened. She kept me informed as soon as test results were available and took time to explain everything and help calm me down. I got to see just how smart and knowledgable she is since dealing with this medical issue since I usually only saw her for well checks. I was going to try and find a doctor here in the Central Valley after moving from the Bay Area due to the horrible traffic, but I'd rather deal with the traffic than change my doctor.

I am extremely disappointed with my experience at this clinic regarding a promised refund of…read more$1,174. On February12, we saw Dr Nathaniel Gamsky. We were scheduled to have a procedure completed and a payment was collected. On February 17, we had a change of heart and cancelled said procedure. I was clearly told that the refund would be processed, yet it is now June and I still have not received the money or a clear explanation for the delay. Over the past several months, communication has been inconsistent and unprofessional. I have had to repeatedly follow up for updates, only to receive vague responses or no resolution at all. A medical clinic should operate with integrity, transparency, and accountability, especially when handling patients' finances. While the staff may have initially appeared helpful, failing to honor a promised refund for this long is unacceptable. I would strongly encourage anyone considering this clinic to carefully review financial policies and documentation before making payments. As far as communication, I am very disappointed with the level of communication and professionalism from this clinic. Since February, I have called on seven different occasions and left multiple voicemails requesting a call back from the manager regarding my unresolved refund issue. To this day, I have not received a single response. Management ignoring repeated attempts to communicate with patients is unacceptable, especially when it involves a significant amount of money owed. I expected better customer service, accountability, and transparency from a professional medical office. I hope the clinic takes responsibility and resolves this matter promptly.

Great Doctor, But Billing Practices & Staff Are a Serious Problem…read more The doctor himself is excellent--but unfortunately the experience is overshadowed by everything else. This office's billing practices are deeply concerning. The doctor is in-network, yet they use two different NPIs: * 1760410625 (given to patients - appears out-of-network) * 1154401941 (used for billing under BASS Medical Group - in-network) This creates confusion about coverage and raises serious questions about how claims are being represented to insurers. They also push a "health data plan" fee that has increased every year--from $135 in 2022 to $287 now--with no clear explanation of what patients are actually receiving. There was no meaningful advance notice of these increases. The doctors are also the owners/founders of the Well Brain platform, which is run out of the lower floor of their Pleasant Hill office--making the mandatory "data plan" fee even more questionable. The biggest issue is the staff. They are consistently rude, abrasive, and poorly managed, and when you question fees or decline to pay, the behavior becomes coercive and hostile. It feels like patients are being pressured rather than cared for. What makes this worse is that many patients rely on pain management and are already struggling financially--this kind of pressure and unclear billing is especially harmful. If you're dealing with this: * Report concerns to Centers for Medicare & Medicaid Services, the Medical Board of California, or the California Department of Managed Health Care * Email BASS Medical Group's Performance Management Team at performanceimprovment@bassmedicalgroup.com -- this was the only thing that stopped the harassment in my case Patients deserve transparency and respect--not conflicting NPIs, surprise fee increases, and pressure tactics. Do not sign anything you are not comfortable with, and get all NPIs, fees, and network status in writing before agreeing to care.

I had an amazing experience with Epic Care (as amazing as you can have when you have cancer...) Dr…read more Gupta, Dr. Lam and Dr. Korah were all fantastic. The team administering my chemo was great, my phlebotomist was top notch and the radiation team was absolutely LOVELY. I'm ALMOST sad that my treatment is finished. My next door neighbor was also treated at Epic and her experience was similarly awesome. I appreciate you Epic Care team!!!

They violated my rights. They have no patient relations, or if they do, you can't get ahold of them…read moreeven with multiple times trying. The doctors lie on charts and there's nothing that can be done to rectify it. This place does not care about patients.

Last August, I asked to be referred by my primary care doctor for a colonoscopy to Dr. Singh…read morebecause of a good experience my friend had under her care. When I called, the staff immediately issued a prescription for the medicine taken prior to the procedure, but did not receive an appointment. I called after about a month, and an annoyed staff member told me that there was a wait for appointments and I didn't have one. After numerous unreturned messages and 9 MONTHS of waiting, I still don't have an appointment. In that time, this doctor changed telephone numbers and didn't inform me. This is inexcusable in my opinion.

This review is for Dr. Harpriya Singh who performed my endoscopy and colonoscopy last week. I am so…read morethankful for how smooth the procedure went. Also I was impressed by Dr. Singh's knowledge and experience in all the consultation I had with her and her staff. She is prompt in replying to any questions and very thorough 8n her follow ups.

A friend referred me, as my current doctor is in Los Gatos and I just moved to Livermore. Dr. Alper…read morehas EXCELLENT bedside manners, an excellent sense of humor, and is very competent and thorough. His office staff is equally impressive. No issues at all. I felt very comfortable at all stages of my visit. What's best is he is linked with Stanford Health care, as was my former doctor! So all my info is at their fingertips! I would most definitely recommend him to my friends and family!

Dr alper seems like a nice guy and a good dr but there are some major issues in in his office…read more 1. staff lies without consenquences...had a blood draw to be done went to the lab no paperwork. called 5 times for over 1 1/2 hrs ,,,no fax no system request. finally got ahold of his office person stated no requests had been made....also the original request on the 3rsd time this B^&*ch stated it takes 4-6 hrs for a fax to go through the data base.....TOTAL BS Stike 1 2. Sent a message to Alper....never had a problem before and this was a reply to his message sent to me...office staff staed no message sent ...went on standford website guess what???? there are the messages...another lyer 3. The final verdict is in the wind as I requested a call from alper from his office....i am going to wait and see if he calls if not i will message him and say ADIOS as a lying staff are dangerous to your health so wait for the update in the next 24hrs and we shall see what happens....probaly looking for another dr