My wife and I share a love for watches and we own everything from tag to Rolex. For Christmas, I bought her the Tag Carrera and she surprised me with the Tudor BB58 GMT. The staff is always super friendly and helpful every time we visit. Bromberg's will be our watch & jewelry store for Life! read more

Bromberg's & - Watches Near Me - Birmingham, Alabama

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Just went in to size a necklace and a few other items at this location. However, upon arriving the sales associate who greeted us was so cold and nasty. She was GLARING at my mother while she explained what needed to happen and had such a terrible attitude. Today would have marked 6 months of my Grandfather's passing, and to have those heirlooms fitted today would have been something special. However, we are taking our business elsewhere because I have never had a more off-putting interaction in my life!! read more

My husbands watch was sent off for repair months and months ago. I have called and everything they say 6 more weeks. This is unacceptable.

The best selection of fine jewelry. Wonderful customer service . I've shopped here over twenty years and have always found what I was searching for and.... not really looking for. They also have great non jewelry items suited for gifts from the nursery to graduation, etc and " just because ". Love the bow ties!! My " go to " person is Swann. He's the absolute best!! read more

I truly try to give local businesses the benefit of the doubt, but in this case it would be a disservice to my community to not share my input. This institution is wildly overpriced and not worth your time of day. They insist they have high standards for the diamonds they select, but they do not, and their prices are actually insulting. Lastly, I believe they profiled my Latino boyfriend during our shopping experience. To give some context, I sold high end jewelry for several years and helped with buying pieces for my store, custom designs for my clients, and sold many different watches and jewelry pieces from my store. I have a strong knowledge of diamonds and jewelry. I understand the markup in the diamond industry. I shopped at Bromberg in two capacities - both looking for an engagement ring as well as a simple bracelet repair. I'll start with the repair. I brought my simple 14k gold bracelet to be shortened. The jeweler probably spent about 5 minutes to measure, cut and solder my bracelet together. I was charged $40. I also asked to be returned my spare gold. I've never had an experience where a jeweler didn't return the excess with my repair, however I still stated it just to be sure. When I went to pickup my bracelet, they did not have the spare gold and told me the jeweler wasn't in so I could wait for a call. When I didn't receive a call, I called them. They said the jeweler knows and would find it for me. It took 4 days total and they then left me a message that "they think" they found it, but aren't sure, and asked me to bring my bracelet in for them to verify. I came in and the piece they had did not match, so they took my bracelet upstairs to go look, and did eventually find it. Overall this was a negative experience and the repair was much more expensive than either of the two jewelers I worked for (1 large, 1 small company). Fair enough. I regret giving them that business, but alas it is what it is. Secondly, my engagement ring shopping experience. I came in open minded after having explored a few other Jewelers in town. I knew roughly what I was looking for, and needed to solidify some details as well as explore pricing. Lemka was my sales person and the small bright spot throughout my experience. She was kind, patient and helpful during my 2 encounters. During the first meeting she helped me narrow down the setting I would like and let me look at diamonds. They had a small selection of ovals in the size range I was looking for. Her associate explained that they have a high standard for the stones they carry and the custom process if I were to go that route for the setting. The 2.01 carat D SI2 I looked at in store was priced well over $20,000, I can't remember the exact price but somewhere between 20-23k. When I went home, I pulled the GIA certification info on the stone and found there to be a massive cavity inclusion on the bottom of the stone that they failed to disclose to me. That cavity would get dirty over time and make the stone look worse. I'm disappointed they would even carry such a stone, let alone peddle it for such an incredibly high price. That stone was wildly overpriced as such and I wouldn't have purchased it, even at a deep discount due to the cavity. They didn't have any other stones beyond that one that were of the size and quality I was looking for, but offered to get more in. During this visit, my boyfriend was with me the whole time looking at settings and diamonds, and briefly walked over to the watch counter to see what they had. When he started walking over there, one of the male employees shouted across the store for the security person to go over and stand by the watches. I felt awkward and insulted that they felt the need to call security over to babysit the area when we were already considering giving them our business on such a major purchase. I don't feel they would have had the same reaction if he was white and in a suit. Disappointing for it being 2020 and to still have such an experience. After that event, I tried to downplay the situation to myself and went back to meet with the jeweler about a custom solitaire setting. He quoted me between 3-4K for a simple solitaire setting that I had handmade elsewhere for around $1550 from a well known Chicago jeweler with a lifetime guarantee. The jeweler was polite and knowledgeable, but between the profiling incident and wildly overpriced everything, I chose to take my business elsewhere. I love my 2.54 carat oval and custom setting I chose elsewhere, and would not send anyone I know to Bromberg for any reason. If for some reason you insist on going there, be prepared to shell out extra cash simply for the mountain brook location, and be sure to work with Lemka. read more

Bromberg's & - Tag for diamond with cavity (wildly overpriced) - Watches Near Me - Birmingham, Alabama

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I have had a Rolex fixed three times in the last two years the first two times with their watchmaker and the third time it was sent out to Rolex to fix... They charge me full price all three times and refused to honor any past warranties of the work that was done by their own watchmaker... Terrible service, disrespectful to a customer, would recommend driving out of Birmingham, Alabama to another Rolex retailer rather than working with this group. Joe Badolato 205-240-0099 read more

Shouts out to Amy and Andrew at the Mountain Brook location! I went in to make my first purchase of a Tudor to add to my collection. Amy was very attentive and it was great to talk to another true watch enthusiast like Andrew. Looking forward to my next visit and growing my collection with Bromberg's. read more

Bromberg's & - Tudor Black Bay 41 - Watches Near Me - Birmingham, Alabama

I worked with Angela at Bromberg's to rebuild a monogrammed ring of my mother's that got lost and the work was absolutely stunning. Angela was so thoughtful and attentive and the ring turned out even better than I could have imagined. She was very patient with my questions and concerns and I could not have been more pleased with the finished product! read more

Bromberg's & - Watches Near Me - Birmingham, Alabama

I purchased a DY ring from this location of bromberg's and everything was great...until the ring split where it was resized on the shank. I took it back & they said they would fix it but it's been over a month. The slip even said, should be ready by February 19TH which was 2 weeks after the date I dropped the ring off. My mother had her wedding ring redone at Bromberg's and has experienced pave diamonds fall out of her ring. Bromberg's do better!!! read more

What a nice experience! I needed help with replacing a watch battery. I was from out of town and attending a wedding, and my battery died. I was hot and sweaty due to the 95 degree temp and in shorts and tennis shoes. Amy Harper Wood and Adam were so friendly and helpful. It was a small expense and Adam was able to help me while I waited. They treated me just like any other potential customer, with respect and courtesy! I felt so comfortable. I started to browse and Amy was so sweet to show me anything I wanted to see closer and touch, knowing I was just browsing. I actually made an additional purchase! There was no sales pressure and it was all so fun. You can tell this Jewlery store has been in business over 100 years! They know how to treat a customer like royalty! Thanks Amy and Adam!! read more

Amy Wood was the biggest help! She helped me and my fiancé pick out his wedding band and she made the process so easy and so exciting! Thank you so much Amy! read more

The team at Brombergs were excellent all around. Service was exactly what I'd expect and I highly recommend Ryan. He took care of me with my first Rolex purchase and couldn't have been more pleased with his professionalism, the way handled the sale, getting me set up with the watch and the entire process. read more

Adam and the rest of the staff are amazing. Very attentive to my needs and helped me get the watch I wanted. Thanks so much!

Worst customer service I have ever dealt with. What should have been a 10 day at most watch repair took over 5 months and would have been longer if I had not called and visited in person repeatedly. Store manager lied saying he did not get my phone messages when phone attendant said she told him I had called. We had been fairly good customers but will never walk in the door again. I sent another watch to Rolex service center direct and it was completely serviced and returned in less than 4 weeks. read more

Great selection and service of unique gifts and beautiful jewelry - plus lovely gift wrapping!

There's nothing better than working with a family jeweler. The Bromberg family and their team are simply the best there is. They treat me like a part of their family and I just love the jewelry. Finest quality and brands including Rolex and Yurman. The store manager, Brian, is helpful, patient and incredibly professional. Shop local, shop the best, shop Bromberg. read more

Bromberg's & - Beautiful Ring! - Watches Near Me - Birmingham, Alabama

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We buy gifts for our clients at Bromberg's and we really enjoy working with the staff at this location. Shannon always takes care of us. Highly recommend a visit. read more

I called and looked on their website to see if they did watch appraisals. Their brochure of services indicated $75 for the service, and I was told they did do watch appraisals over the phone. I took my watch in and was immediately asked if it was purchased from them. When I told them it was not, they refused to do the appraisal and said it was "new policy." My coworker had received an appraisal on the same watch the previous year, and both their employee and their brochure said it was a service they still performed. Yet once I arrived They refused to do it. Extremely disatisfied in their service, and they should probably update their brochures and employees on services they actually are willing to do. read more

The snob factor at Brombergs was enough for me to go in once and never go back. If you do not go in their dressed to the nines they won't give you the time of day and are very rude and impolite. Do not go there unless you want to be belittled where the staff acts like you are wasting their valuable time. There are many other better choices to get jewlery from in the over the mountain area. read more

Receive a Rolex as a gift and want an appraisal to insure it? Don't bother, although their ads state an appraisal can be purchased. I am usually understanding, however, the way this message was conveyed and the lack of customer service trying to discuss the issue was aggravating. Enough to ensure I have zero desire to return. read more

Swann is the man. Give him a chance to earn your business. You will not be dissapointed! I only buy my jewelry with Swann now.