I have been using Sergey for simple battery and strap replacements for over 15 years and I have…read morebeen extremely pleased with his work. I thus can't speak to Sergey's repair skills on fine watches but he is very competitive in this aspect of servicing watches. I have relied upon Sergey to service watches that run the gamut from an inexpensive Timex strap to a 4 figure Omega bracelet. On that basis, I highly recommend this shop. I noticed several reviews here comment on Sergey's demeanor. FWIW, I have always find Sergey to be reserved yet courteous in his dealings with me. It should be noted that Sergey is of Eastern European origin so English is not his first language. What some people may perceive as a brusque personal manner may arise from cultural differences.

Sergey and I exchanged few words. I came in the shop with a problem and left with a solution,…read moresatisfied, timely, and at a fair price.

Quick watch repair done right. Absolutely worth the price. Good service as well, very qualified and…read moreknowledgeable in the field.

We found a watch for our grandson that we had been searching for; service and price were excellentread more

If you're looking for bad service, super high prices, and bad location, then this isn't the place…read morefor you. The is go-to place for my watches, repairs, and replacements. The lady running the store appears to know her clientele which is refreshing. She also is straight to the point, with an honest touch. She tells you not what you want to hear, but what you need to hear. This store is conveniently located right outside Macy's at Brookwood Mall. Yeah the mall is a little quiet, however from my experience, the stores that are open five way better service than many other places. Hope you enjoy this place as much as I did.

Last Tuesday, April 13th, 2021 I went to New York Jewelers at Brookwood Mall (in Birmingham, Al) to…read morehave a battery replaced in my 20 +/- year old Seiko analog watch. I knew it needed replacing because of the built in situation of the second hand skipping every two seconds in order to make me aware the battery is about to die. I asked the lady working there if she could replace the battery and she said she could. I asked how much and she replied $14.99. I said that would be fine and she proceeded to take off the back of the watch and looked around for a replacement battery. At this point she started having trouble and gave the watch back to me with the back off to see if I could solve the problem of it not working. I immediately saw that the second hand was not moving and said "there is a problem! The second hand is not working!" She immediately got defensive, raised her voice and said it was not working when I came in. I kept calm and replied the second hand was working when I came in and there is a problem with the battery installation. She started screaming at me and said it was broken when I brought it in and there was nothing she could do. I replied, "This watch has worked for 20 years and only has needed a new battery every few years. She screamed "That is your truth!" To which I replied, "No, ma'am that is fact." She then offered to send the watch to her "jeweler" to fix it. I had no choice. My watch I paid several hundred dollars for years ago and had taken great care of was now broken and at her mercy! What was I going to do? I'm thinking, "Worse case scenario I have to go to small claims court and plead my case to a judge but what a hassle would take months if not years!" I waited the few days she promised and got a call on Friday, April 16th, 2021. She said (in a really big hurry) that my watch was ready. I asked how much but she had already hung up at this point. I picked it up that day and was told the price was $25.00. I asked why the watch was broken and what it took to fix and her reply was she didn't ask the jeweler and didn't want to know. I paid the $25 ransom to get my (hopefully new battery) watch and will never darken the doors of "New York Jewelry" at Brookwood Mall again! Bottom line, yes I paid $10 more than the asking price to replace the battery at $14.99. That is not a lot of money, But. The principle that her position was: "I didn't do anything wrong, I didn't break your watch, It's not my fault, etc." didn't sit well with me. Simply acknowledging there was an issue and working to solve it would have changed my attitude to be willing to maybe pay more if necessary but I'm just glad I didn't take a much more expensive watch like a Rolex and have the same issues that resulting in hundreds to thousands of dollars. Clearly, she was incompetent and would not admit it. My frustration prompted me to take fifteen minutes out of my schedule and report this so that others will not stumble in to the same mistake and lose much more money than I did.

You'll have to make an appointment to see Ron to get your diamonds appraised, but it's well worth…read moreit - he's very good at what he does and explains the entire appraisal process as you wait. I now live in California, but always wait until I go home to Alabama to have my jewlery appraised.

Professional, reasonable. Was able to adjust my watch with no problems. He provided me with…read morepractical advice for my watch. I learned that the medial side of the watch band should be shorter to allow the watch sit best on top of your wrist. Thanks Daniel!

I had 2 watch (not Rolexes, but I wish!!) batteries replaced here recently. Watches look good and…read morenow function. Will go here again.

Excellent Service! Excellent People!! Very nice store;;…read more Great selection of really nice quality jewelry!!

Had a horrible experience with a staff member (believe it was the owner of the store) who was very…read morerude and prejudice. The moment I walked in, I felt like he did not want me there. He made me feel like I was a burden for just a simple ring fitting. He did not wear a mask for COVID precautions and his store reeked of cigarettes. He jammed a very small ring size onto my finger and while watching me struggle to get it off and telling him that it hurt, he laughed at me and told me I need to get used to a small size. It was like he wanted to cause me emotional and physical pain, which was so strange. I don't know if he was just having a bad day but that was unacceptable. He did not try to even show me how ring sizing worked and simply jammed the ring sizer onto my finger. Truly the worst experience I've ever had with a business.

A friend told us about P and F Coin Company. It's a great place to sell gold items especially with…read morethe price of gold right now.

Friendly service and fair prices. You can expect a little less than melt value for scrap gold. They…read moredon't buy scrap silver, at the present time but do purchase silver coins. It's a secure location with a nice inventory of gold and silver. If you're looking to buy, sell or trade, check 'em out.

Awesome! Such a nice man, knowledgeable, diagnosed the…read moreproblem right away & recommended a couple options

Had my grandmother's Session clock repaired several years ago and Bob did a great job. The clock…read morehas run like a top ever since but it needs a tuneup again so I will be contacting Bob again.