Awful! No stars. My 85 year old mother in law had been waiting close to 24 hours to been seen for…read morean infection. There are several people here that have been waiting the same amount while the staff walks around looking for people and calling wrong names. One gentlemen is in a wheelchair covered up and screaming obscenities and I don't blame him. This is happening right now in real time. Awful!

Admitted for 2 days and ignored often. One and a half hour after asking for pain meds they finally…read morecame in. The floor in my room was so sticky, it was pulling my sandals off my feet. Only one nurse was partially on the ball.

Short wait but attentive and courteous care from receptionist. Nurse and doctor care/examination…read morewere complete and explained to me.

Stay away from this place. My wife had afib, and went to the emergency room. Ended up in the…read morehospital cardiac section. The doctors were able to stabilize her, but the staff was miserable and miss treating her. They ordered her food without asking her what she would like, she ended up with another order that took over an hour. She could not sleep and they told her that they would inject her with some medicine if she doesn't go to sleep. The bathroom was soiled by another patient that they are trying to blame her for. I ended up picking her up at 2am and sign herself out. I would not take my dog there. STAY AWAY!!!

I went to RJW twice for fluids due to cdiff and vomiting. The first time they scanned me, did all…read morethe bloodwork and I had a heart attack in the er. I was taken to the cath lab where they discovered several blockages (50%, 70% and 99%). Ended up having a triple bypass. The second time they scanned me and found a 12 cm cancerous tumor on my liver. They took the entire left lobe. I am alive today after 2 close calls that could have turned out very differently if the folks at RWJ Hamilton hadn't taken the initiative to delve deeper. A special thanks to nurse Jennifer Wood who refused to let me go home to shower

Think twice before coming to the ER here. There are plenty of other hospitals in the surrounding…read morearea and next time I will go to one those hospitals. They have a racket going with the way they bill for services. I went to the ER one morning because i was experiencing chest and abdominal pain. The pain subsided shortly after I arrived and was put in a room. The doctor came in and explained that I would be there for three hours because i would need my blood work checked twice and spaced three hours apart to make sure it was not a cardiac issue. Sounded reasonable to me until I received my bill. I was not only charged for the ER visit but the doctor who I only saw twice (once for triage and then to release me) charged me an additional code for a high level of care. there was nothing high level or out of the ordinary of a regular ER visit done. As a matter of fact my husband who was with me had to remind them that i was due to have blood drawn again. I also have a friend who had a similar experience with chest pain and has the same insurance plan who was seen at a different hospital and was only charged the ER copay. It is really disgusting how the doctor can get away with up charging for services i did not receive. Needless to say I (or anyone in my family) will never use them again!!!

When my primary care physician of 15 years announced his retirement at the end of 2019, and…read morenotified his patients to find a new doctor in the next 60 days, I was concerned that it would be difficult to connect with a different doctor as well as I did with him. Change like this is seldom easy. But, I was lucky. PennMed had opened a family medicine facility in nearby Lower Makefield and had brought in several younger staff physicians who were establishing new practices and looking for patients. Already familiar with their excellent work in Philadelphia from personal experience, I contacted the local office via their My PennMed website and got an appointment for the following week. I met Dr. Li and was immediately won over my his direct, yet good natured approach. He asked plenty of questions and listened to my answers. He obtained my records from my former provider and quickly understood my medical history and unusual aspects of my health. He simplified my prescriptions, updated them, and asked me to return in 3 months with new lab work to be sure we were on the right track. Dr. Li gained my confidence almost immediately. Turned out that this operation included inhouse lab work in the first floor, so I no longer had to make visits to Quest Diagnostics to give blood and urine samples. The data was provided directly to me and the doctor through their website within 48 hours, and he was contacting me by phone to schedule an appointment to review the findings. Quick and easy. A little more fine tuning on meds and preventive health, and we were set for the rest of the year. Have to say that while I was comfortable with my now retired doctor, that I really didn't know what I was missing by not being part of a state of the art medical practice. My former family doctor was very good. Dr. Li and PennMed are even better.

They take a textbook approach to medicine and if you have any health problem that doesn't "match"…read morewhat's in the textbook, Penn dismisses you as a patient.

Buyer beware! I went to get my arm xrayed at the beginning of April and was charged over 10k!! I…read morewon't wind up paying it all because of insurance but am still on the hook for over 3K. The actual xray was done well and the technician was very professional. However, the check in process was extremely cumbersome. It took longer to check in than it did for the actual xray! Don't go to this facility for xrays unless you like paying like 10 times what others charge for the same service!

The pandemic has put delivery of medical services in catch-22 overdrive. Wait in the parking lot,…read morecall, no we'll call you, answer ten Covid questions, remember your insurance card and retrieve your loved one under the gold awning, only when we tell you. And did we already stress the importance of the damn insurance card because... we want to get paid. I deliver the patient hermetically sealed in bubble wrap and head out to cool my heels at the local mall for two hours while they were put through the gauntlet of tests and procedures by a faceless army of technicians and care coordinators all I'm sure representing a distinct cost center and link in the wellness revenue chain. When we're done, we'll call you to retrieve the "financially obligated" (patient is so passé) under the gold awning. Don't get ahead of yourself buster, we'll call you. My two hour food court exile over, I return to find the gold awning and circle the facility until air traffic control clears a landing slot. The call comes, they'll be out in exactly seven minutes. Flaps down, I approach the awning and wait. Seven minutes turn to twenty and I'm getting disapproving body language from the orderlies who are apparently paid to be disapproving. Why are you here? I don't know, waiting here with a Panda Express time bomb in my stomach just felt like a day worth living. Well she'll be out shortly, she's just settling the bill (Genius, extract payment before the drugs wear off.) Just another tale from the bowels of corporate medicine. The Capital Health Leviathan moves on. Next. Two stars for the privilege of participating.

I have been going there for years, somehow putting up with their poor response, almost impossible…read moreto get some on the phone to talk about appointments or prescriptions, no one returns calls either for days. My PCP's quality of service alarm getting degraded, seriously thinking of switching to another provider.

If you've got to be sick, this is the place to do it. Had prostate surgery in the outpatient…read moreclinic, and a bunch of complications. All of the nurses were just plain wonderful, competent, and genuinely caring. The staff was attentive to every need and every situation as it arose. I really don't want to be sick again, but if I ever am, it's good to know this place is there!

I wish I had the option to give 0 stars I called to file a…read morecomplaint I left a message for patient advocate, head nurse and the director of crisis department April Brown in regards to my childs care and to this date I have not received a return call and it's been a month My child was discharged from Helen fuld crisis department who said he was fine, Next day I took him to Princeton medical center where he was eval by their crisis department he was admitted and determined that he needed to be hospitalized for his safety and the safety of others. He stayed inpatient 11 days. Helene fuld totally dropped the ball

I worked for Helene Fuld immediately after I graduated practical nursing school…read more It was a chamber of horrors where politics president healthcare. I was a float and witnessed all the signs and symptoms of neglect: decubitus ulcers,foot drop and con fractures. Patient care seems to be bottom priority for this "hospital".

Horrible: the emergency room was filthy. Security was sleep. I would hate to have an emergency and…read morebe next to this place, I would tell the EMTs to transport me to another facility. I wrote a letter to management (head of security) and he did absolutely nothing. He even tried defending his sleeping staff.

Front desk staff was very nice. Brought back into room super quick. MA taking my vitals, DID NOT…read moretake my temperature, when I was there because I was nauseous, congested, bad cough, chills, ear hurt, etc.. DR comes back and just asks what's wrong, looks in my ear that is VERY MUCH congested, doesn't say a word about it, takes a look at everything else and tells me "Oh! Just allergies!" and prescribes me flonase... I did not get any better within the next 2 days. Went to see my PC Dr today, who thought it was a joke that the Dr at this Urgent Care said it was only allergies. I did have a fever, and Dr told me I have a pretty severe sinus infenction... and if i didn't come in when I did to get antibiotics my ear infection would've got very bad. Moral of the story... the DRs at this urgent care have no idea what they are doing, just want to be in and out.

My daughter and I went in and was greeted and signed in immediately. We were taken back and the…read morestaff was very nice and efficient. The PA came in and was good, asked many questions and very kind. I thought our overall experience was great. Would definitely go back again.