Once you get thru triage they make you wait hrs to see a doctor that when you go in the back see…read morehanging out talking with other staff instead of addressing the injured and sick people in the lobby. This hospital care is terrible no care about the people they are here to help.

A shout out to Nurse Jim on the first floor. He was wonderful and so compassionate. My mom went…read morehome to hospice and was able to pass at home which was her wish. We got our family in to see her which was so comforting to all of us. Thank you Jim, you're the best! Marsha. Mom was Margaret 100

This is the worst hospital you could end up at. Incompetent and RUDE security, reception and…read moreespecially the operator on duty 10/13/25 at 7:00pm. We could not find out how my father's procedure was going since it was scheduled for 1:30 And at 7:00 pm no one contacted us and the operator told us she "had no idea" where he was at 87 years old!! Avoid this place at all costs..... His Dr.'s response was "I understand " Understand what?? That they made an 87 yr old man wait 20 hours to eat!!!!! I got him out before something terrible could happen

I went to an appointment with their OBGYN today, only to find out that they had canceled the…read moreappointment. The lady at the desk said they sent me a text, which never happened. I ask her to make me another appointment as soon as possible. She stared at the computer screen for over 10 minutes and then offered me an appointment in Pennsylvania. I live in NJ.

The worst people. Went to the er was given the wrong antibiotic and they wouldn't give me the right…read moreone unless they could bill be "to be seen again." Avoid this place. They are all so rude. Even the people on the phones.

If you ever need to go to the emergency room, I strongly recommend not going to this facility. The…read moreemergency room staff is extremely unprofessional and disrespectful. Patients are treated like children, with little regard for their concerns. I was never able to see a doctor--only a nurse practitioner--who attempted to discharge me without ordering the necessary testing. When I questioned whether that was the only care they were going to provide, I felt dismissed rather than supported. Overall, it was a very frustrating and disappointing experience.

When my primary care physician of 15 years announced his retirement at the end of 2019, and…read morenotified his patients to find a new doctor in the next 60 days, I was concerned that it would be difficult to connect with a different doctor as well as I did with him. Change like this is seldom easy. But, I was lucky. PennMed had opened a family medicine facility in nearby Lower Makefield and had brought in several younger staff physicians who were establishing new practices and looking for patients. Already familiar with their excellent work in Philadelphia from personal experience, I contacted the local office via their My PennMed website and got an appointment for the following week. I met Dr. Li and was immediately won over my his direct, yet good natured approach. He asked plenty of questions and listened to my answers. He obtained my records from my former provider and quickly understood my medical history and unusual aspects of my health. He simplified my prescriptions, updated them, and asked me to return in 3 months with new lab work to be sure we were on the right track. Dr. Li gained my confidence almost immediately. Turned out that this operation included inhouse lab work in the first floor, so I no longer had to make visits to Quest Diagnostics to give blood and urine samples. The data was provided directly to me and the doctor through their website within 48 hours, and he was contacting me by phone to schedule an appointment to review the findings. Quick and easy. A little more fine tuning on meds and preventive health, and we were set for the rest of the year. Have to say that while I was comfortable with my now retired doctor, that I really didn't know what I was missing by not being part of a state of the art medical practice. My former family doctor was very good. Dr. Li and PennMed are even better.

They take a textbook approach to medicine and if you have any health problem that doesn't "match"…read morewhat's in the textbook, Penn dismisses you as a patient.

Buyer beware! I went to get my arm xrayed at the beginning of April and was charged over 10k!! I…read morewon't wind up paying it all because of insurance but am still on the hook for over 3K. The actual xray was done well and the technician was very professional. However, the check in process was extremely cumbersome. It took longer to check in than it did for the actual xray! Don't go to this facility for xrays unless you like paying like 10 times what others charge for the same service!

The pandemic has put delivery of medical services in catch-22 overdrive. Wait in the parking lot,…read morecall, no we'll call you, answer ten Covid questions, remember your insurance card and retrieve your loved one under the gold awning, only when we tell you. And did we already stress the importance of the damn insurance card because... we want to get paid. I deliver the patient hermetically sealed in bubble wrap and head out to cool my heels at the local mall for two hours while they were put through the gauntlet of tests and procedures by a faceless army of technicians and care coordinators all I'm sure representing a distinct cost center and link in the wellness revenue chain. When we're done, we'll call you to retrieve the "financially obligated" (patient is so passé) under the gold awning. Don't get ahead of yourself buster, we'll call you. My two hour food court exile over, I return to find the gold awning and circle the facility until air traffic control clears a landing slot. The call comes, they'll be out in exactly seven minutes. Flaps down, I approach the awning and wait. Seven minutes turn to twenty and I'm getting disapproving body language from the orderlies who are apparently paid to be disapproving. Why are you here? I don't know, waiting here with a Panda Express time bomb in my stomach just felt like a day worth living. Well she'll be out shortly, she's just settling the bill (Genius, extract payment before the drugs wear off.) Just another tale from the bowels of corporate medicine. The Capital Health Leviathan moves on. Next. Two stars for the privilege of participating.

I have been going there for years, somehow putting up with their poor response, almost impossible…read moreto get some on the phone to talk about appointments or prescriptions, no one returns calls either for days. My PCP's quality of service alarm getting degraded, seriously thinking of switching to another provider.

If you've got to be sick, this is the place to do it. Had prostate surgery in the outpatient…read moreclinic, and a bunch of complications. All of the nurses were just plain wonderful, competent, and genuinely caring. The staff was attentive to every need and every situation as it arose. I really don't want to be sick again, but if I ever am, it's good to know this place is there!

I wish I had the option to give 0 stars I called to file a…read morecomplaint I left a message for patient advocate, head nurse and the director of crisis department April Brown in regards to my childs care and to this date I have not received a return call and it's been a month My child was discharged from Helen fuld crisis department who said he was fine, Next day I took him to Princeton medical center where he was eval by their crisis department he was admitted and determined that he needed to be hospitalized for his safety and the safety of others. He stayed inpatient 11 days. Helene fuld totally dropped the ball

I worked for Helene Fuld immediately after I graduated practical nursing school…read more It was a chamber of horrors where politics president healthcare. I was a float and witnessed all the signs and symptoms of neglect: decubitus ulcers,foot drop and con fractures. Patient care seems to be bottom priority for this "hospital".

Horrible: the emergency room was filthy. Security was sleep. I would hate to have an emergency and…read morebe next to this place, I would tell the EMTs to transport me to another facility. I wrote a letter to management (head of security) and he did absolutely nothing. He even tried defending his sleeping staff.

Front desk staff was very nice. Brought back into room super quick. MA taking my vitals, DID NOT…read moretake my temperature, when I was there because I was nauseous, congested, bad cough, chills, ear hurt, etc.. DR comes back and just asks what's wrong, looks in my ear that is VERY MUCH congested, doesn't say a word about it, takes a look at everything else and tells me "Oh! Just allergies!" and prescribes me flonase... I did not get any better within the next 2 days. Went to see my PC Dr today, who thought it was a joke that the Dr at this Urgent Care said it was only allergies. I did have a fever, and Dr told me I have a pretty severe sinus infenction... and if i didn't come in when I did to get antibiotics my ear infection would've got very bad. Moral of the story... the DRs at this urgent care have no idea what they are doing, just want to be in and out.

My daughter and I went in and was greeted and signed in immediately. We were taken back and the…read morestaff was very nice and efficient. The PA came in and was good, asked many questions and very kind. I thought our overall experience was great. Would definitely go back again.