Miss bronco taxi. They said they would be there. They were. Always dependable and polite. Now uber and Lyft the accepted a 530 am and never showed. I still have to get to work. read more

If I could give 0 stars I would. I was suppose to have them pick up from the airport on a late flight, like 11pm. I kept calling and the person said the driver was close and they just never showed. I kept calling for like 30 minutes and eventually they just didn't answer. DO NOT BOOK. read more

Not only does this can cab company charge 3 times the cost of Uber, they are unbelievably slow. I waited 2 hours for a cab, watched 6 buses go by and despite repeated calls with the "I'll be there in 10 minutes" response, no one ever showed up. I took the bus for $1.50. Bottom line, this type of service is the kind Uber is putting out of business. Never again. read more

I called ahead of time for a cab to pick me up at Hertz, the guy said 15-20. This busted up minivan popped up about 45 minutes later. Driver was alright, he knew where he was going without direction. Price was good and ride was fast. I don't believe the tardiness was the driver's fault. I actually called Yellow Checker for the ride. I believe their dispatch was late, so I decided to give my rating based on my experience with the driver. I think I'll try calling Bronco Express directly next time. I'll let you know how it goes! read more

Fast and friendly service. They even can tale handicapped people to appointments with cash or free set up through your insurance company. All employees i have met have been completely respectful amd make your needs become their own. Love this company. #BRONCOEXPRESSCOMPANY read more

Worst taxi service imaginable. Do not use them. Woman on the phone was incredibly rude and told us a cab would pick us up in 25 minutes. An hour and a half later, the driver finally pulled up. Pretty pathetic they are even in business. read more

Placed a time order and they were right on time. Vehicle was clean and driver was cordial. The fair was not outlandish at all. I would by all means use their services again. read more

30 minutes late and driver drove with window down the whole trip.. It was 35 degrees! Don't waste your time with Bronco, they move like a mule... read more

SHADY SHADY COMPANY!!! ZERO stars!!! I was charged $9 to go 2.4 miles on Friday. And she complained the whole way that someone had refused to pay the full amount the night before. I wonder why! Today, I called because my car is still in the shop, and I feel very sick, so I needed to leave work asap. I spoke with a man at 12:55, told him where I was going, and asked how much it was going to be. He said that they don't know this information, so I asked "what's the rate, then?" And reluctantly, he told me $3, but he really didn't seem to want to give me that information, probably so that he could trick me like the last lady. These are not metered taxis, so they HAVE to give you a quote if you ask up front. He still hasn't arrived, and it's been five hours and 40 minutes. When I called back, it went to voicemail. My best guess is that he left me high and dry because he wouldn't be able to charge me whatever he felt like. It was highly suspect that he was hesitant to give me a quote when there is no meter in the cab. And they don't post their licenses in a visible area as they are legally obligated to do. SHADY AF!!!! read more

Very polite service when I called to schedule a cab for an early morning trip to the airport. The cab showed up early and the driver was very polite and the rate to the airport was as expected. I would definitely use again. read more

New to Kalamazoo, ;my car broke down in busy traffic today. All is well now, and Bronco Taxi Co delivered me to the garage where my car was fixed. Very polite, very cool. I don't ever need to look for another cab company here...yeah! read more

Took this service twice. The first time was a good experience. The second time however was awful. The cab driver asked me if he could smoke in the car. I said no and he still lit up. Then, he charged me $2 more than the last time I took the service and it was the same route. I don't usually complain about companies but please don't use Bronco Express. read more

Awesome service. Waited 1/2 hour for yellow cab. Called bronco express, picked us up within 5 min and got us to the train on time!! Thanks bronco express! Will be calling again when we need a ride. read more

I had my phone stolen in Paris over spring break, and my plan was to take a bus back to Kalamazoo and then take an Uber to my apartment. When I got back to Grand Rapids, I used a phone to search for a taxi service and this was one of the first ones that came up, so I decided to go with it. The lady who answered didn't exactly have the most friendly of tones at the beginning, which was extremely off-putting, but I was desperate. I told her to pick me up at the bus station in Kalamazoo at 8:30, and when I arrived there two hours later, she didn't show up. I waited a good 15 minutes before I decided to hike the 3.4 miles back to my apartment. Now granted, I could have mentioned to her that I didn't have a phone on me and that I would actually be there, which may be part of the reason why she didn't show up as she may have called to confirm I was there. But I think it should be a common thing that if you arrange for a taxi to pick you up at a time and place, they show up at that place, at that time. Would it have been different if I had a phone? Possibly, yeah. But still, her initial greeting was not the most friendly. I may try using it in the future and give it another shot, but I think you might be able to find better customer service elsewhere. read more

Horrible horrible service. Just about every time I've ever ever used them they are " 10 mins away" then don't show up for an hour. Then just don't answer the phone. Also who ever is in charge there is either a raging alcoholic or can't form a complete sentence. read more

I have been using this company to go to work for the past 3 weeks EVERYDAY. I call 2/4 hours in advance. Out of all 15 of those days they made me late at least 6 times even by me calling in advanced. The driver was rude to me even though she was late. Then charged me a extra 3 dollars to use my debit card. I would NEVER recommend them to nobody due to the fact I could have lost my job due to their tardiness. Guess I'll give my money to a uber driver or another taxi company. read more

Really reprehensible business practice. I called Wednesday to get a rate on the cost for a trip to the airport in Grand Rapids. The receptionist/dispatcher was unsure what the rate was. She called me back in ten minutes to tell me it would be $90. Perfect. I made the necessary arrangements. They were to pick me up at 12:15pm the following day. At 11:55am, I was called by Bronco to tell me that my rate would actually be $120. A 33% increase with twenty minutes before I was due to leave. I had no choice but to accept the new rate as I needed to get to the airport. Highway robbery. And a terrible, terrible business practice. My driver was nice and the ride was easy. But, I would never use their service again. I will also make sure any of our clients who might need airport services will not use their services. If I could give them less than one star, I would. It's been ages since I've encountered a business with poorer service. read more