It's unfortunate that you guys close at 10:00 in the evening when a lot of people have to work or…read morehave other appointments at that time so it really makes it inconvenient thanks for being available

Expensive and a few minutes late. Give yourself a buffer if calling it close for a flightread more

I was in Kalamazoo for a night a couple of weekends ago and when I asked the guy at the desk at my…read morehotel about a taxi referral, he directed me to Godspeed.... Pros: -The cab pretty much arrived on time (not going to sweat 5 minutes). -Cab was clean. Cons: - I made the mistake of telling the driver that I was from Chicago and I'm pretty sure I received the "Big City Special" as a result. I was, needless to say, flabbergasted when we arrived at my destination, which was less than 10 minutes away and roughly 4 miles, and was told the total was $18. EIGHTEEN DOLLARS? That was at least double what I'd have paid here in Chicago, so if this guy assumed I wouldn't bat an eyelash at the heavy price tag, well, he was wrong. -There is no meter, at least not in the cab I was in. So, I'd be willing to bet that these drivers just make up the rates as they see fit. On the way to the destination, I had asked how difficult it would be to find cab late-night. The driver gave me his personal number and said he'd give me VIP treatment, to call him when I was ready. My bad, but by the end of the night, after a long day of driving and a few drinks in me, I didn't feel like screwing around with hunting down another cab (and who knew who much it would cost, anyway?), I called him. He came and picked us up (my boyfriend was there this time around) and took us back to the hotel. This time, to no surprise, the total was $19. He explained that it was an additional dollar due to the extra person and made it very clear that he "wasn't trying to rip us off". Conclusion: Don't. Or, if you absolutely have to, don't say that you aren't from the area, although, judging by the other reviews, that may not make a difference, anyway.

I took a cab home from a bar last night. The fare was $6 for two people (0.9 mile ride)…read more Today I took a godspeed cab back to my car. When we got to my car, the driver said, "that will be $8. Uhh, $10." So I paid him and tipped him. I feel like I tipped him for ripping me off.

I have used Taxi Guy several times and wanted to continue to use their service and support a local…read morebusiness. However, this most recent experience convinced me that prior issues are now the norm; they are undependable. The most recent undependable experience was December 9. I had reserved (and, received a confirming text) for a ride to the Kalamazoo Airport on December 12 at 6:45 a.m. However, no one showed up on December 12. I called twice at 7 a.m.; no one answered the phone. Nor did anyone bother to call me back at a later date. I ended up calling an Uber which was half the price of Taxi Guy. I was willing to pay a premium to support a local business, but they are not dependable.

This is a backyard operation using whatever personal cars and drivers they can scrounge up. Screws…read moreup addresses, doesn't show up, vehicles unmarked. Unsafe!

My destination was clearly set to Broward Blvd, but the driver got on the highway and started…read moreheading toward Miami International Airport instead. I felt unsafe and alarmed being taken in the wrong direction without explanation. To make matters worse, I was charged extra just for the driver to exit the highway and correct his mistake. I filed a complaint, and nothing was done. This experience was traumatic, and I am requesting a full refund for this ride immediately.

uber/uber eats no diff they refuse to help you with a messed…read moreup order even though you spend a lot of money there and rarely complain

This particular transportation service provided a very professional and pleasant experience…read more Prompt, nice clean cars, knowledge of the area and overall dependable. Would recommend this company Sharon D Satisfied Customer

My husband and I were in Kalamazoo working for the week and needed a cab service so we found…read moreRoberts and we were so happy we did. We will forever use this guy in the future! Safe driving, Clean ride and great conversation!! Thank you Roberts Taxi for all of your help! We are grateful for you!

First, the driver was very punctual and polite. The dispatch when I called was also nice. The car,…read moreunfortunately was a mess!! As a former cop car, I couldn't open my own door. They didn't remove old cop brackets in the trunk so I had to squish the two suitcases in. If both were hard-sided they would not have fit. Additionally, it scratched the hell out of my bag. There was stuff on the floorboard under my feet that should have been in trunk or up front. My feet were on plastic bottles. Lastly, the wipers clearly needed replacement. It smeared the windshield so bad it was genuinely unsafe. Uber & lyft drivers tend to take care of their cars better. Taxi companies need to evolve to current times & competition or they'll all die off.

From the owner: Kalamazoo Michigan taxi service Kalamazoo, Grand Rapids,…read moreDetroit, and Chicago Airport Transportation service

3 friends and I used this service for a girls weekend trip for wine tours. We can no say enough…read moregood things about our experience. Joel was our driver. As 4 female passengers, we all felt safe. Joel was a great communicator to coordinate our trip, on time, and knowledgeable about the area. Highly recommend!

This service was great. Everything you want from a car service: friendly, punctual, communicative,…read moreflexible, and safe.

I had an emergency need for their service at 2:00 in the morning and they were the only business…read moreavailable during that time. I was transported safely and efficiently to my home.

Quickly pickup Great experience…read more Reasonable rates] Very polite driver Will call everytime I go!!!!

Wow. Could not possibly be less professional. Scott Smith emailed a quote for an event. I tried to…read morecontact him for a week, to give a deposit, through email text and calls. He forwards his calls to his drivers, who know zero about the schedule or taking a deposit. The day of the event, he finally emails me to say there is no availability. Really??!!

Horrible! My…read moreexperience began really well - the company quoted a very fair estimate and seemed great/helpful during the planning stage of our event. I had arranged for an 11AM pick-up for our party of 13 people to take a wine tour in Southwest Michigan. At 11:15AM, the driver had not arrived yet and I began calling the company and "Scott, the Manager" - only to receive voice recordings from each. At approximately 11:30AM, I received a "txt message" reading - "Sorry, our shuttle bus broke down on the highway. It is not good. The turbo blew. All we can do is refund your deposit. Sorry." No one from the company had the courtesy to call me and personally apologize or offer assistance to find another option for our wine tour transportation, which was an activity we had planned our weekend around --- we had traveled to SW Michigan from out of town to celebrate our friend's wedding engagement. This company may be cheaper than a few other options out there, but please note - if an unforeseen "break-down" occurs, this company will leave you hanging... not what I would want anyone to experience for a wedding/special event of any kind. Use at your own risk. (Also, I have not received my deposit back yet... another frustrating aspect of this situation.)