It's unfortunate that you guys close at 10:00 in the evening when a lot of people have to work or…read morehave other appointments at that time so it really makes it inconvenient thanks for being available

Expensive and a few minutes late. Give yourself a buffer if calling it close for a flightread more

I was in Kalamazoo for a night a couple of weekends ago and when I asked the guy at the desk at my…read morehotel about a taxi referral, he directed me to Godspeed.... Pros: -The cab pretty much arrived on time (not going to sweat 5 minutes). -Cab was clean. Cons: - I made the mistake of telling the driver that I was from Chicago and I'm pretty sure I received the "Big City Special" as a result. I was, needless to say, flabbergasted when we arrived at my destination, which was less than 10 minutes away and roughly 4 miles, and was told the total was $18. EIGHTEEN DOLLARS? That was at least double what I'd have paid here in Chicago, so if this guy assumed I wouldn't bat an eyelash at the heavy price tag, well, he was wrong. -There is no meter, at least not in the cab I was in. So, I'd be willing to bet that these drivers just make up the rates as they see fit. On the way to the destination, I had asked how difficult it would be to find cab late-night. The driver gave me his personal number and said he'd give me VIP treatment, to call him when I was ready. My bad, but by the end of the night, after a long day of driving and a few drinks in me, I didn't feel like screwing around with hunting down another cab (and who knew who much it would cost, anyway?), I called him. He came and picked us up (my boyfriend was there this time around) and took us back to the hotel. This time, to no surprise, the total was $19. He explained that it was an additional dollar due to the extra person and made it very clear that he "wasn't trying to rip us off". Conclusion: Don't. Or, if you absolutely have to, don't say that you aren't from the area, although, judging by the other reviews, that may not make a difference, anyway.

I took a cab home from a bar last night. The fare was $6 for two people (0.9 mile ride)…read more Today I took a godspeed cab back to my car. When we got to my car, the driver said, "that will be $8. Uhh, $10." So I paid him and tipped him. I feel like I tipped him for ripping me off.

Thank you Sam for helping us out. Picking us up when Uber didn't show. Definetly recommend.read more

Called at 6pm for a 9pm pick up at Kalamazoo train station on a Friday night…read more They were there, waiting ! Courtious, decent driving and "very" reasonable rates. I will use them again ! Tried Uber n Lyft . . . . no one wanted this 9 mile trip at that time ?

I have used Taxi Guy several times and wanted to continue to use their service and support a local…read morebusiness. However, this most recent experience convinced me that prior issues are now the norm; they are undependable. The most recent undependable experience was December 9. I had reserved (and, received a confirming text) for a ride to the Kalamazoo Airport on December 12 at 6:45 a.m. However, no one showed up on December 12. I called twice at 7 a.m.; no one answered the phone. Nor did anyone bother to call me back at a later date. I ended up calling an Uber which was half the price of Taxi Guy. I was willing to pay a premium to support a local business, but they are not dependable.

This is a backyard operation using whatever personal cars and drivers they can scrounge up. Screws…read moreup addresses, doesn't show up, vehicles unmarked. Unsafe!

I moved to MI without a car, so since living here I've tried multiple cabs in kzoo, the bus, and…read moredesperate pleas to friends. I was skeptical to get into Uber because some of the business overall practices of their CEO are questionable, but with no decent cab company in town and an urgent appointment I was stuck. I took my first two rides today and it was great. There is some learning involved as most of the drivers are going to be new to the system, but I waited all of 4 minutes for my first ride and only about 15 or so for the second and the extra time was only because I was in a hard to find spot in the hospital complex. The app let the driver call me, explained where I was at, and we were on our way. The other cab company I often used would have me waiting for an hour or more at times and half an hour minimum. And those cars were sometimes very questionable. The Uber drivers were polite, friendly, and the cars were clean and sturdy. The reason I'm writing a review is in hopes that more people will try it to get more drivers out there and really get Uber going in kzoo.

Twice now we've tried to use Uber to get to or home from the Kalamazoo airport. First time they…read morenever found a driver to pick us up at the airport on a Sunday afternoon. Finally we were able to get a Lyft driver. This time I scheduled a 4:30 am pick up to catch a 6 am flight. Before I went to bed it showed I had a driver. When I checked again around 4:00 the driver info was gone. No message like we're trying to find you another ride, just nothing until 4:30 when they send a message saying they are sorry to disappoint me. Sure, I'll bet your all broke up about it. Nothing starts a trip off right like no ride to the airport. Thanks a lot. Uber is worthless in this area.

My husband and I were in Kalamazoo working for the week and needed a cab service so we found…read moreRoberts and we were so happy we did. We will forever use this guy in the future! Safe driving, Clean ride and great conversation!! Thank you Roberts Taxi for all of your help! We are grateful for you!

This company is horrible. In October 2023 requested a ride from my home in portage mi to Western…read moreMichigan University Main Campus on behalf of my daughter, the cost was $30. Just 3 weeks later, I requested another ride from my home in Portage, MI to Western Michigan University, Main Campus, and the price increased to $40. I asked why there was a price difference and the person I spoke with stated that from my home to the university was 15 miles, however, just 3 weeks prior, the same person stated that from my home to the university was only 10 miles. This company is price gouging people. Stay clear of this taxi company.

This service was great. Everything you want from a car service: friendly, punctual, communicative,…read moreflexible, and safe.

3 friends and I used this service for a girls weekend trip for wine tours. We can no say enough…read moregood things about our experience. Joel was our driver. As 4 female passengers, we all felt safe. Joel was a great communicator to coordinate our trip, on time, and knowledgeable about the area. Highly recommend!

I had an emergency need for their service at 2:00 in the morning and they were the only business…read moreavailable during that time. I was transported safely and efficiently to my home.

Quickly pickup Great experience…read more Reasonable rates] Very polite driver Will call everytime I go!!!!

Wow. Could not possibly be less professional. Scott Smith emailed a quote for an event. I tried to…read morecontact him for a week, to give a deposit, through email text and calls. He forwards his calls to his drivers, who know zero about the schedule or taking a deposit. The day of the event, he finally emails me to say there is no availability. Really??!!

Horrible! My…read moreexperience began really well - the company quoted a very fair estimate and seemed great/helpful during the planning stage of our event. I had arranged for an 11AM pick-up for our party of 13 people to take a wine tour in Southwest Michigan. At 11:15AM, the driver had not arrived yet and I began calling the company and "Scott, the Manager" - only to receive voice recordings from each. At approximately 11:30AM, I received a "txt message" reading - "Sorry, our shuttle bus broke down on the highway. It is not good. The turbo blew. All we can do is refund your deposit. Sorry." No one from the company had the courtesy to call me and personally apologize or offer assistance to find another option for our wine tour transportation, which was an activity we had planned our weekend around --- we had traveled to SW Michigan from out of town to celebrate our friend's wedding engagement. This company may be cheaper than a few other options out there, but please note - if an unforeseen "break-down" occurs, this company will leave you hanging... not what I would want anyone to experience for a wedding/special event of any kind. Use at your own risk. (Also, I have not received my deposit back yet... another frustrating aspect of this situation.)