My family was at this facility, his social worker Vivette very helpful she reassured me every…read morestep of the way, she calls for meetings and was informative in everyday- Thanks to her for a very good experience.

My mother-in-law was admitted to Kings Harbor Multicare Center three separate times over the course…read moreof nearly 10 years because of complications from congestive heart failure. While her first two stays had their challenges, nothing could have prepared our family for what happened during her final admission. The quality of care appears to deteriorate the higher up in the building patients were placed.There were many days when patients sat lined up in wheelchairs along the hallway for hours with little interaction, stimulation, or engagement. My mother-in-law was still mentally aware enough to express how much she hated sitting there, staring at a wall, waiting for someone to acknowledge her. One of my greatest concerns was the lack of basic nursing care. We were told she needed to be repositioned every four hours to prevent pressure ulcers. Despite those instructions, she developed severe bedsores that became so painful she cried every time staff cleaned them. Family members visited every single day for at least four hours and never once witnessed anyone repositioning her. More often than not, my daughter repositioned her, herself because she couldn't bear to see how uncomfortable she was. Her water pitcher was often filled only once each day, leaving her with warm water for hours. There were multiple occasions when she called us on her cell phone from her room because no one would answer her call light. We then had to call the front desk to get someone to check on her. Our family handled all of her laundry ourselves. Every week we brought her clothes home, washed them, and returned them. Yet one week we arrived to discover every piece of her clothing had disappeared. Nearly eight months after her passing, no one has ever explained what happened to her belongings. Perhaps the most upsetting experience involved the financial department. When her insurance benefits were exhausted, we fully understood there would be financial responsibility for her continued stay. What we did not expect was for staff to approach my mother-in-law directly and have her sign paperwork involving her pension and Social Security benefits instead of discussing those matters with our family. By that point in her illness, her cognitive status fluctuated because her failing heart was no longer providing adequate oxygenated blood to her brain. The facility documented those cognitive changes in her medical record. Despite this, financial documents were presented directly to her while we, the family members who visited every single day, were never contacted beforehand. When we confronted the finance office, hoping for an explanation, the interaction only made matters worse. Mike spoke to me with a tone and level of disrespect that left me in tears. He insisted my mother-in-law was mentally competent to handle her own affairs, repeatedly stating that because I did not have power of attorney, I had no right to question what had occurred. We were never provided copies of the documents she signed, nor were we even allowed to review them. As a result, the facility gained access to her income while she still owned a home and had financial obligations outside of the nursing facility. My mother-in-law entered Kings Harbor for one reason, to rebuild her strength through physical therapy so she could hopefully undergo heart surgery and return home. Instead, we watched a vibrant, intelligent, independent woman steadily decline while under their care. At 80 years old, she was anything but a typical nursing home resident. She loved following current events, discussing politics, listening to music, watching sports, and engaging in meaningful conversations. She still had a passion for life. Rather than helping her maintain the independence she still possessed, it seemed that the focus became managing her decline instead of maximizing her quality of life. Not every employee lacked compassion. The Physical Therapy department, especially Yelly, genuinely seemed invested in helping my mother-in-law regain strength. There was also an aide named Terrie whose kindness and compassion stood out during an incredibly difficult time. Their humanity is something I will always remember and appreciate. After she passed away in January 2026 while still a resident of Kings Harbor, I began receiving bills at our home demanding payment of her outstanding balance. Receiving collection notices while grieving her loss felt insensitive, inappropriate. Based on everything my family witnessed and experienced, I cannot recommend Kings Harbor Multicare Center.

Physical and Occupational therapy ; individualized program depending upon need. Staff are very…read moreknowledgeable and caring. Front desk staff are efficient and accommodating. Location convenient for Riverdale Bronx , N.Y. residents.

I needed occupational therapy for my wrist and arm and glad this business is in North Riverdale. I…read moreworked with Monika and she did a very careful assessment for our first appointment and overall, it took me about a month of sessions to feel no pain again. She works on you using TENs and another muscle simulator that does sound waves, followed by a massage and teaching you exercises that you can also do at home. Making appointments was very easy, and the therapists are very personable and friendly. Highly recommend if you need physical or occupational therapy. Bonus points for the business allowing Mt. St. Vincent students to intern while pursuing their degrees.

I am writing to express my thanks for the staff and therapist who cared for me during my last stay…read moreat Workmen's Circle Multi Care Center. I was sent to the facility on May of 2017 after a hospital stay at the Veteran's Hospital in the Bronx. I was there for Rehabilitation services for issues involved with sciatica and gout. Upon my arrival a treatment therapy plan was created and Jeff and Julie were assigned as my therapy team. They were so professional and well trained that I was actually ready to leave the facility earlier than expected. This was not my first visit and I had previously been assisted by Jerry previously. That being said, the experiences were just the same - excellent care and treatment along with my rehabilitation. They were good at not letting "cheat" and making sure that you did what you were truly able to do! They made the services fun and productive at the same time. I would like the employees to have their personnel files "noted" for their dedication to the clients. Thanking you in advance for the good service your facility provides and the excellent and professional work of these employees who truly represent Workmen's Circle to your clients. Sincerely JG

My experience with Workmen's Circle was extremely difficult and disappointing. My mother stayed…read morethere for more than seven months while recovering from a renal failure procedure, and during that time, I observed a marked decline in her physical condition and overall quality of life. Before entering the facility, my mother was a very lively and strong woman who could walk and move herself around in a wheelchair. Within a relatively short period, she became largely bedridden. She was repeatedly sent to the hospital for UTIs, bedsores, infections, and pneumonia. On one occasion, I arrived to find she had not been changed for a soiled diaper. And I have serious concerns about the adequacy of basic care. Communication and handling of personal belongings and documents were also a problem. Some items went missing, and I did not feel the facility adequately addressed those concerns. The financial department was also a source of frustration, with frequent calls about payment but little support when I sought assistance. At the time of writing, my mother is back in the hospital recovering from pneumonia, and I'm concerned about whether some issues were properly diagnosed in a timely way. I'm sharing this because families deserve to be fully informed when choosing care for a loved one. I sincerely hope the facility takes these concerns seriously and investigates them so other families do not have similar experiences. PS. the two nurses in 3S the one that sprayed my mother with LYSOL ALL OVER HER BODY!! aka rose And the nurse with the short hair cut with glasses that look like a god damn man. She had issues with the complaints me n my sister had about our mom's hygiene n care she also kept lifting my mother with a hoy lift by HERSELF to transfer her into the bed. Most disturbingly leaving her with a soiled diaper for almost most of the day. You should both be immediately terminated but the real GOD HONEST TRUTH that hell hole should be SHUT DOWN cause none of this is right for any person DONT SEND YOUR LOVED ONES TO WORKMEN !!!!

People have no common sense they moved me fr a perfectly good room 169 into rm 151b making it sound…read moreso good (con artist) during the worst heatwave NYC seen thus far, my aircon doesn't work i haven't had a asthma attack in years but i sure did feel li I was going to have one last nigh, after a whole day of exercise who wants to go back to their room in td heat

This facility is terrible!!!…read more Don't send your relatives here, I promise you, you will thank me later. Issues: 1. Impossible to get someone on the phone. 2. Non responsive. 3. Employees are very lazy and unattentively to the patients. 4. The administration doesn't know how to manage employees. The list could go on and on. Trust me this is a real review.. Skip this place!

Director of nursing Karen is a nasty bitch. She bring her problems to work and it's very…read moreunprofessional.the whole facility is very unprofessional. they only do their job when thebig bosses come I wouldn't pick that place if that's the last place I have to die at

Worst medical facility I have EVER encountered. They should be ashamed of the smell on the 4th…read morefloor. There is absolutely no reason for that. It's called CLEANING THE PATIENTS. The nurses are lazy. I came to visit overnight and the lobby smells like WEED. We are in the process of transferring our family member from this hellhole.

This rehab place was great Everone was so professional and so patient especially Catherineread more

My experience with Workmen's Circle was extremely difficult and disappointing. My mother stayed…read morethere for more than seven months while recovering from a renal failure procedure, and during that time, I observed a marked decline in her physical condition and overall quality of life. Before entering the facility, my mother was a very lively and strong woman who could walk and move herself around in a wheelchair. Within a relatively short period, she became largely bedridden. She was repeatedly sent to the hospital for UTIs, bedsores, infections, and pneumonia. On one occasion, I arrived to find she had not been changed for a soiled diaper. And I have serious concerns about the adequacy of basic care. Communication and handling of personal belongings and documents were also a problem. Some items went missing, and I did not feel the facility adequately addressed those concerns. The financial department was also a source of frustration, with frequent calls about payment but little support when I sought assistance. At the time of writing, my mother is back in the hospital recovering from pneumonia, and I'm concerned about whether some issues were properly diagnosed in a timely way. I'm sharing this because families deserve to be fully informed when choosing care for a loved one. I sincerely hope the facility takes these concerns seriously and investigates them so other families do not have similar experiences. PS. the two nurses in 3S the one that sprayed my mother with LYSOL ALL OVER HER BODY!! aka rose And the nurse with the short hair cut with glasses that look like a god damn man. She had issues with the complaints me n my sister had about our mom's hygiene n care she also kept lifting my mother with a hoy lift by HERSELF to transfer her into the bed. Most disturbingly leaving her with a soiled diaper for almost most of the day. You should both be immediately terminated but the real GOD HONEST TRUTH that hell hole should be SHUT DOWN cause none of this is right for any person DONT SEND YOUR LOVED ONES TO WORKMEN !!!!

After our family meeting with the Administrator on Duty, we are pleased to share that the care for…read moreour aunt has improved tremendously. Her comfort has noticeably increased -- she is sleeping more peacefully, and her daily needs are being attended to with care and consistency. We also appreciate that staffing appears to have been strengthened, as the call button is now being answered much more promptly. This responsiveness has made a significant difference in her overall well‑being and in our confidence in the facility's commitment to quality care. We are grateful that our concerns were heard and acted upon, and we commend the administration and staff for making these positive changes

Staffing remains a problem. On the floor that my mother is on the 3 to 11 nurse is a call out at…read moreleast twice a week and then sits in the break room for 2 hours talking on her phone when she does work. The aides are overwhelmed and nothing is done to help them. Management should meet with the aides or do a survey of what their needs are in order to improve the work environment but that will never happen

Some nurses on the second floor was great to my mom , others horrible lettin my mom sit in a dirty…read morediaper over 4 hrs .. some night they didn't even have enough food for everyone they got Mac and cheese ... that's it . Not very friendly! . Also mom fell on first day because they couldn't help her right , cause of that 21 days and couldn't get out of bed because they were afraid mean while my mom came home n walkin no problem . Last but not least on her day we went to go take her home. They locked the front door and didn't let us leave till because we didn't have the name tag to give back (mind u 21 days I never had to give it back wen I left. ) cause a big thing for no reason . Would not recommend to anyone .

I went to an interview here I came on time I had to wait about 20 mins the place is nice but the…read morestaff are rude asf I went the lady looked at me like I had 5 heads and then in the middle of me speaking in my interview she answered a phone call on her cell phone which I felt was very rude thank god I didn't get the job there bc it's ghetto ‍

Concourse Rehab is a secret gem located in a quite area on The Grand Concourse. The staff is very…read morecaring and patient, I was surprised to see such kindness. The building looks newly renovated, clean and floors look shiny. My elderly mother was sent there and she was very nervous staying there the first night. I was trying to leave but was hesitating bec I felt bad leaving her alone and nervous. One of the nurses sat with her and told her that she was going to stay with, not to worry. She told me to leave and not worry bec she wasn't going to leave her. I was right away at ease and grateful. Actually, all the nurses were caring and attentive. I feel proud to have such a wonderful facility in our neighborhood!

hospitality suck !!!!when dealing with the patient . they need to have more patience .they walk…read morearound with attitudes can't say hi. (Nurses Cna some Respiratory can ask them do nothing. Change they butt every 3to4 hour