We put our 95-year-old mother who had serious memory issues in Parkland memory care, and they were…read moreabsolutely wonderful. Took good care of her really were sincerely interested in her well-being. About a year and a half later she had a terrible stroke and went to the hospital. Parkland said let's bring her home because you have eight brothers and sisters and we'll have a hospital bed and a 24 hour nurse so you guys can visit with your mother. She passed a week later, and everyone in the family got to see her, or get a telephone conference, to say they loved her. We highly recommend Parkland memory care for your consideration.

3 months ago I opted to move my mother to Parkland Memory Care even though the assisted living…read morefacility she was at had an impressive memory care unit. Through experience I have come to believe that staff turnover is highly correlated to quality and consistency of care. As I searched I was looking for an intimate and clean setting with low staff turnover as an indicator that the staff were happy in their job and therefore capable of providing consistent high quality care. Many, if not most at Parkland have been there 5-6 years. It was no contest. Parkland is a great facility, built specifically for memory care patients. What truly impresses, though, is the caring, attentive nature of the staff...and I mean everyone from the executive director to the caregivers!! They actively engage the residents and are kind, attentive and respectful. I am so happy I made the choice to take her to Parkland. She recently passed but loved her time there, especially loved the staff and the residents. If you have choice, you need to look at Parkland first. Incredible!

Our family entrusted this home with the care of our elderly aunt. Sadly, our experience left us…read moredeeply disappointed. Within a relatively short period of time, we watched her decline much more rapidly than we expected. While we understand that elderly residents can deteriorate quickly, we were left with many unanswered questions about her care and communication during that time. One of our biggest concerns was the lack of communication. We did not feel that our concerns were addressed while she was living there, and after her passing, no one reached out to our family to express condolences or discuss what had happened. The first time anyone contacted us was only after this review was posted. We have concerns about the overall quality of care our aunt received, including how changes in her condition were communicated to us. Although the facility has stated that medications were administered according to physician orders, we continue to have questions about her care and the rapid decline we witnessed. Every family's experience is different, but ours left us feeling unheard, unsupported, and heartbroken. We hope the facility takes family concerns seriously and improves communication with loved ones during such difficult times.

My father entered Evergreen Assisted Living early in 2026. He was treated like family for the last…read morefew months of his life. He loved the care he received daily from Lucy. Owners Emma and Mark were very helpful with any issues that arose and treated with my dad with care and respect. It is nice to have no regrets when deciding to ensure his care to Evergreen.

My experience with both Susan and Brenda has exceeded all my expectations! They truly are…read moreoutstanding and care about their residents! Most of all, I appreciate their dedication to making this community a delightful place to reside.

Beware of these THIEVES. They charged for services that were not delivered. They stole property…read morefrom my mother, as well as charged us for rent beyond her stay. I gave them a 30 day notice that we would be leaving, but they failed to adjust the last months billing to reflect the move out date. Then the next month, after I turned off the automatic billing in the payment system they charged another month to our account. The manager of this site, Logan, is a liar and a dirtbag. He never once followed through on anything, and he accused me of being the problem. He accused me of stealing the wheelchair that I bought on their demand, and claimed he had video evidence. I'm sure he did see me take the wheelchair out with my mother, but that's not evidence that I stole the chair. They did return the money after I called them out 2 weeks after they stole our money. I'm still going to have to go to small claims court for the services that they documented that they didn't do. If you love the person you are caring for, then DON'T GO HERE!

The Gardens WAS a thriving, happy community when my mom moved in March of 2023. Susan Griffin the…read moreperson I toured the facility with was wonderful. She took a video of the apartment for me so I could show my mom before she moved. Kim at the front desk was so helpful with everything I needed and the Director of Assisted Living, Keri Giles was always available to address anything I had concerns over with my mom. Everything changed in November of 2025 when the new Director, Alexondra came on board. I decided to relocate my mom after the holidays and gave the 30 day required notice December 31 to be moved out by January 31. I receive a call from the Director on January 5 that I need to move my mom into their memory care immediately. WHAT? I inform her my mom is moving out January 21 literally in 2 weeks. She told me it didn't matter I must move her into memory care or get 24-7 care for her. She's in assisted living! Needless to say I was able to move her to another assisted living facility where she is receiving true assisted living. Be very careful if you choose this facility. After moving out I personally cleaned the apartment and it was filthy even though housekeeping cleaned once a week. I then received a bill for carpet replacement. I was speechless. I've included some pictures of how filthy it was.

My mom was in The Gardens of Ocotillo for 1 1/2 years, with a recent move in early 2026. This…read morecommunity makes an excellent first impression. The building is attractive, the fireplaces and cozy seating areas are inviting, and the residents themselves are friendly and neighborly. Most of the care staff were pleasant, and the front desk team was consistently welcoming. Unfortunately, nearly everything beyond the lobby failed to meet even basic expectations. Communication and transparency were persistent problems. Caregivers often did not seem to have clear instructions, and changes in care levels were not communicated or discussed appropriately. Housekeeping was unreliable and inconsistent. Weekly cleanings were frequently missed -- sometimes for three consecutive weeks -- with no adjustment to the monthly fee, despite housekeeping being included in the monthly rent. When staff did come, the work was inconsistent: vacuuming was skipped, trash was left unemptied, and overall attention to detail was poor. These ongoing issues, in our opinion, ultimately resulted in an additional move-out charge for carpet replacement that the facility claimed "could not be cleaned," despite the inconsistent housekeeping throughout the stay. Billing required constant vigilance. Several times, incorrect charges appeared on the bill and had to be disputed. After moving my mom out, charges were applied for items that should reasonably fall under standard wear and tear, and apartment preparation for the next resident. Dining was another weak point. The food was of poor quality and offered a limited selection, falling short of what families expect from a community at this price point. During my mom's time here, there were changes in management and administration, but these shifts did not improve communication, consistency, or accountability. Based on our experience, we strongly recommend avoiding a Spectrum owned community. While the building may look warm and welcoming, the operational issues, lack of transparency, inconsistent care, and questionable billing practices overshadow everything else. Families should be prepared to scrutinize every bill and follow up repeatedly -- or, better yet, look elsewhere.

Dirty! Went for a tour and walked out. Carpets are filthy, walls are splattered with spills,…read moreetc. it was very uninviting from the first step inside. Needs total renovation! So sad.

We were set up to move my Mom into Pennington Gardens this Monday, but was suddenly informed last…read morenight that my Mom can no longer move into the facility, ever, based on incomplete data from their nurse. Over the past month we have searched for a facility to take care of my Mom due to a continued decline in memory and reached out to their director Susan and was able to secure a room in their "memory care" wing of the facility. During the process, their nurse met with my Mom and had contacted her PCP for information and up until yesterday they became concerned that my Mom was on a antibiotic for a medical condition that she no longer has (tested negative early April). When I asked what my Mom's PCP told them I was informed they had left a message an they did not respond. In literal a few hours we went from moving in on April 6 to "sorry, we can never take your Mom, but can help you find a place". Please note that we have already given the notice at my Mom''s current facility. The worse part is that I never spoke with the nurse. All of my Mom's health concerns and denial came their director on site contacting me. The question becomes: do you want your loved one in a place where their director and nurse can make decisions like this in a vacuum and apply them to your already stressful situation.

The staff here makes for quite a horrible experience. I stopped by this so called retirement home…read moreexpecting pleasant vibes and a welcoming staff, instead I got greeted by a lady who acted like I'd broken into Area 51. I didn't even get into the building before I was threatened of trespassing, literally from the parking lot to the front door I couldn't get a single word out before I was swiftly asked to leave. Zero chance I would allow my family to even consider living in a place like this. Not to mention the landscape is extremely unkept and neglected, among other things that are neglected as well.

The overall atmosphere felt disorganized. Staff is not so engaged and it didn't seem like they were…read moreenthusiastic about anything.

At first the place seemed great. I looked at their sister company and I realized the directors new…read moreeach other (make sure you look at their complaints) that's how I was recommended. Memory care here is not for your parent, sister or sibling. This place disregards family, and social time and independence. Your family member will wonder and not even recognize they have a room and a bedtime. If you need security, sign the form and set it up for your family. Every incident at Brookdale is unseen. So take pics and let us know how to protect our seniors.

YAY Brookdale! Way to take care with Social Distancing!…read more And big thanks to Nate for helping get my Mom to the phone tonight, he was patient and helped keep the distractions to a minimum so my Mom could stay focused on our call. Traci Henderson thank you for trying to coordinate other options and being responsive to calls to our families!!

My friend was sent to this facility and every day I saw her or spoke with her, she sounded as…read morethough she was "home". The owner/operator treated her like her own mother which made myself and my friend's family feel very very satisfied that she was being taken care of in the best caring way and also secure. I highly recommend this as a good option like "home".

From the owner: Our business specialize in taking care of the elderly or TBI patients.read more

I'm very disappointed in how I was treated today. I walked in to ask about an Angel Tree for the…read moreresidents or a way I can donate and the lady was so rude from the minute we made eye contact. She didn't even have the decency to greet me like a person and just gave me a dirty look until I asked my question. If she treated a stranger looking to make a donation like that I bet she treats the residents way worse. She is the reason senior live homes get a bad reputation because she was just nasty and hostile. A person like that had no business working with your loved ones. I hope you find somebody more warm and welcoming because I have a few 4 letter words for her. Happy holidays. date of visit 12/2/2025 12:30ish pm

I love the Enclave at Chandler. The food is good the staff is wonderful. I love the activities. The…read moreone negative I have is it seems to be a little short staffed. The people who live here are very nice.

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM