We put our 95-year-old mother who had serious memory issues in Parkland memory care, and they were…read moreabsolutely wonderful. Took good care of her really were sincerely interested in her well-being. About a year and a half later she had a terrible stroke and went to the hospital. Parkland said let's bring her home because you have eight brothers and sisters and we'll have a hospital bed and a 24 hour nurse so you guys can visit with your mother. She passed a week later, and everyone in the family got to see her, or get a telephone conference, to say they loved her. We highly recommend Parkland memory care for your consideration.

3 months ago I opted to move my mother to Parkland Memory Care even though the assisted living…read morefacility she was at had an impressive memory care unit. Through experience I have come to believe that staff turnover is highly correlated to quality and consistency of care. As I searched I was looking for an intimate and clean setting with low staff turnover as an indicator that the staff were happy in their job and therefore capable of providing consistent high quality care. Many, if not most at Parkland have been there 5-6 years. It was no contest. Parkland is a great facility, built specifically for memory care patients. What truly impresses, though, is the caring, attentive nature of the staff...and I mean everyone from the executive director to the caregivers!! They actively engage the residents and are kind, attentive and respectful. I am so happy I made the choice to take her to Parkland. She recently passed but loved her time there, especially loved the staff and the residents. If you have choice, you need to look at Parkland first. Incredible!

The Gardens WAS a thriving, happy community when my mom moved in March of 2023. Susan Griffin the…read moreperson I toured the facility with was wonderful. She took a video of the apartment for me so I could show my mom before she moved. Kim at the front desk was so helpful with everything I needed and the Director of Assisted Living, Keri Giles was always available to address anything I had concerns over with my mom. Everything changed in November of 2025 when the new Director, Alexondra came on board. I decided to relocate my mom after the holidays and gave the 30 day required notice December 31 to be moved out by January 31. I receive a call from the Director on January 5 that I need to move my mom into their memory care immediately. WHAT? I inform her my mom is moving out January 21 literally in 2 weeks. She told me it didn't matter I must move her into memory care or get 24-7 care for her. She's in assisted living! Needless to say I was able to move her to another assisted living facility where she is receiving true assisted living. Be very careful if you choose this facility. After moving out I personally cleaned the apartment and it was filthy even though housekeeping cleaned once a week. I then received a bill for carpet replacement. I was speechless. I've included some pictures of how filthy it was.

My mom was in The Gardens of Ocotillo for 1 1/2 years, with a recent move in early 2026. This…read morecommunity makes an excellent first impression. The building is attractive, the fireplaces and cozy seating areas are inviting, and the residents themselves are friendly and neighborly. Most of the care staff were pleasant, and the front desk team was consistently welcoming. Unfortunately, nearly everything beyond the lobby failed to meet even basic expectations. Communication and transparency were persistent problems. Caregivers often did not seem to have clear instructions, and changes in care levels were not communicated or discussed appropriately. Housekeeping was unreliable and inconsistent. Weekly cleanings were frequently missed -- sometimes for three consecutive weeks -- with no adjustment to the monthly fee, despite housekeeping being included in the monthly rent. When staff did come, the work was inconsistent: vacuuming was skipped, trash was left unemptied, and overall attention to detail was poor. These ongoing issues, in our opinion, ultimately resulted in an additional move-out charge for carpet replacement that the facility claimed "could not be cleaned," despite the inconsistent housekeeping throughout the stay. Billing required constant vigilance. Several times, incorrect charges appeared on the bill and had to be disputed. After moving my mom out, charges were applied for items that should reasonably fall under standard wear and tear, and apartment preparation for the next resident. Dining was another weak point. The food was of poor quality and offered a limited selection, falling short of what families expect from a community at this price point. During my mom's time here, there were changes in management and administration, but these shifts did not improve communication, consistency, or accountability. Based on our experience, we strongly recommend avoiding a Spectrum owned community. While the building may look warm and welcoming, the operational issues, lack of transparency, inconsistent care, and questionable billing practices overshadow everything else. Families should be prepared to scrutinize every bill and follow up repeatedly -- or, better yet, look elsewhere.

The staff at Atria genuinely care about their residents This is throughout the staff community…read more Some can say that's their job of course it's their "job" but you can tell when it's genuine. In particular our mom was well taken care and her concerns addressed quickly by Marcus and Wendy. They are the best. Thank you for your caring nature.

They have a wonderful Sunday Brunch. We enjoy the friendly staff and are able to have family…read moretogether to eat. Then play cards in the rec room. Would recommend visiting soon. NM

Great culture. Residents are very happy and welcoming to new people. A lot of physical updates have…read morebeen made, and we are on a good trajectory!

The staff here makes for quite a horrible experience. I stopped by this so called retirement home…read moreexpecting pleasant vibes and a welcoming staff, instead I got greeted by a lady who acted like I'd broken into Area 51. I didn't even get into the building before I was threatened of trespassing, literally from the parking lot to the front door I couldn't get a single word out before I was swiftly asked to leave. Zero chance I would allow my family to even consider living in a place like this. Not to mention the landscape is extremely unkept and neglected, among other things that are neglected as well.

Dirty! Went for a tour and walked out. Carpets are filthy, walls are splattered with spills,…read moreetc. it was very uninviting from the first step inside. Needs total renovation! So sad.

We were set up to move my Mom into Pennington Gardens this Monday, but was suddenly informed last…read morenight that my Mom can no longer move into the facility, ever, based on incomplete data from their nurse. Over the past month we have searched for a facility to take care of my Mom due to a continued decline in memory and reached out to their director Susan and was able to secure a room in their "memory care" wing of the facility. During the process, their nurse met with my Mom and had contacted her PCP for information and up until yesterday they became concerned that my Mom was on a antibiotic for a medical condition that she no longer has (tested negative early April). When I asked what my Mom's PCP told them I was informed they had left a message an they did not respond. In literal a few hours we went from moving in on April 6 to "sorry, we can never take your Mom, but can help you find a place". Please note that we have already given the notice at my Mom''s current facility. The worse part is that I never spoke with the nurse. All of my Mom's health concerns and denial came their director on site contacting me. The question becomes: do you want your loved one in a place where their director and nurse can make decisions like this in a vacuum and apply them to your already stressful situation.

My friend was sent to this facility and every day I saw her or spoke with her, she sounded as…read morethough she was "home". The owner/operator treated her like her own mother which made myself and my friend's family feel very very satisfied that she was being taken care of in the best caring way and also secure. I highly recommend this as a good option like "home".

From the owner: Our business specialize in taking care of the elderly or TBI patients.read more

Pros and cons on working here and seeing living conditions,…read morePros)you have some caregiver that really do care for their clients and help them with their needs front desk staff are very knowledgeable and kind Cons ) I seen servers take money from clients during dinner service , they feed same food two or day old to memory care clients when addressing concern old lady that runs the facility and HR don't care about their workers they allow them to get harassed and when their is a discrimination act going on they like to fire people or put it underneath the rug the people that run this place are races. I seen elderly man fall and caregivers. Laugh without assessing him when they do finally assess him. They just brush it off like nothing they're on their phone most of the time. There's easy exit doors that memory care clients can go to an open. Take them about at least 10 to 15 minutes to run to the door and redirect. They allow residence who have aggression going to other rooms and abuse other clients all they do is redirect them know about it or letting other family know what's going on with their loved one sad part is that if you are looking for a great facility and you're looking into this one, your families gonna be paying more because they accept the money from clients who already paying having them donate more money for a Christmas fun for the employees which is crazy because this company makes a lot of money. This ain't great place to work and if your planing having family leave here , beware of what going on and ask your family members questions

From the owner: Experience the best in retirement living at Cadence Chandler, where we offer Independent Living,…read moreAssisted Living, and Memory Care services. Our expertly designed programs help you embrace an active and fulfilling lifestyle.

We had our mother here and was fully pleased with the quality of care she received. The staff are…read morewonderful and caring. The food offered in their restaurant was delicious when we joined her there a few times. If I had to pick somewhere to provide assisted living for my other family I would certainly go here.

Outstanding people. The staff is caring and compassionate. You won't find better people anywhere…read more If there is a weakness, it is in the menu selection. Very questionable. Again, the servers are outstanding. Staff cooperative

Brookdale Chandler Regional has been horrible to our family and has done everything to turn away my…read morefather in law from living there after he passed their medical evaluation, paid deposits, and signed their residency contract. They gave us keys to a unit, then claimed they were unaware of his health conditions, including bipolar, saying they were not equipped to care for him. They almost rendered him homeless. His doctors recommend assisted living and socialization will help his health improve and AZ officials affirmed this facility is able to accept residents with his conditions. Be aware Brookdale Chandler discriminates against certain patients and attempts to overcharge wherever they can. Our family member has only technically been a resident for a couple months (many of which he has been away or in the hospital for) and the executive director, Cathy Leonard, continues to claim they're unable to let him reside there due to his conditions, and she attempts to charge more for his "increased care needs" which are not valid - his doctors do not agree with Brookdale's evaluations of his care needs. These are trumped-up attempts to continue denying him residency and causing undue stress to our family. They should be ashamed.

This place was absolutely the worse for my Mom and Dad. My mother was only at Brookdale for a month…read morebefore she passed away and in one month we experienced the staff rarely answering the call buttons within 5-10 minutes of someone needing help. The staff also left at anytime 7-11 syringes of Morphine by my Mom for her to have been she thinks she needed it! They tried to deny their staff was Negligent even though they took all of the syringe is immediately and they also try to blame my family for bringing in the morphine which everybody knows is extraordinarily impossible. I can't even explain how dangerous that was for my mother for somebody who would've done anything to take away her air hunger and pain she should've never been given the syringe is or had extra sitting by her just for her to take what she wanted it to. I understand why people die off in assisted living or nursing home. My father did not need assisted-living it was only helpful and useful since my mom needed it so badly but his care was not much better and when my family and I decided to remove him from that facility he blossomed as his family was taking care of him and not letting him rot in a facility that doesn't show very much response. I do believe these facilities serve a purpose but family has to be involved and family has to ask questions and family has to be observant otherwise your loved one will have no shot at it longevity in their elder years.