Things have gone straight down hill since Jennifer became executive manager. so many lies and…read moresecrets. so many good people leaving. it's been bad for a while and it's getting worse all the time

I'm a caregiver for a veteran gentleman. He was placed at Alta Vista by his adult son and daughter…read more It has been almost a month, and I believe it is the best decision made. He receiving great attention and support from the staff. The director Jennifer is very "hands on" even helping her staff with dinning duties. I have been in many similar situations as a worker, and also had my father in a place in San Diego. This place is very clean, and no smell. A lot of these facilities have a bad smell. The whole staff is very professional, friendly, and helpful. The food is very good. Plenty of activities per Destiny!!! Good job overall

My grandma spent 4 years here. The employees truly care, the dining is delicious, her one bedroom…read moreapartment was perfect! You get a lot for your buck here.

My brother has been at Everest in Oceanside in their memory care unit for over a year. This is the…read moremost amazing care facility. The staff is responsive, diligent, compassionate, loving and take excellent care of him. I have had my brother in a number of group homes and facilities -- the Everest staff is the absolute best! You can trust your loved one to them without any worries. I am so grateful for them.

The care our relative got was excellent. Very warm and caring nursing team. They accommodated his…read moredietary needs, meals on time, facilities clean. We used their services for one year.

Our father's last few months and holidays were filled with attention, care and love. My sister and…read moreI realized that our 96 year old father would need senior, residential care last August. We discovered The Gardens By The Sea, toured and soon moved our father into a comfortable room. It was an adjustment for him, but he was well cared for, still welcomed many visiting friends and family, enjoyed the weekly entertainment groups, the delicious food as well as the Turner Classic Movie channel on their cable. Elsa and staff were friendly, detailed and professional. Owner, David Cooper, was often present to say "Hello" and ask if all was good. We definitely made a wise decision for the benefit of everyone in our family. Thanks to everyone at The Gardens by the Sea! J&J

I lived in the Independent Living side. The place is gorgeous and well kept up. I didn't want to…read moreleave. It was the only place I felt at home at since being in the paradise, ca. fire many years ago.

This is such a beautiful and new place located right across from Ocean Hills Country Club. We just…read morevisited here over the weekend since my mom has been looking lately. Maria was our community relations director. Super friendly, knowledgeable, and patient. We got to visit a few of the rooms in the assisted living building which is only about 4 months old. The other part of this facility is the independent living, which is about 3 years old. This place really is beautiful and they have a variety of one and two-bedroom places, and two of the rooms were available for my mom. They have a beautiful pool, movie theatre room, dining area, and the place feels just about the right size and not too large, so it's easy to make friends and not having to walk too far to get anywhere. Maria was a gem, and it looks like she might be moving there. The best place we have looked at so far.

This place is truly awful. My mom has been here quite…read moresometime. I am being told by caregivers that she we should remove her immediately. That she doesn't receive adequate care here. That they are extremely understaffed. That there has even come a time when 1 caregiver had to work a whole floor themselves during the morning and evening shift. So therefore how is one person giving showers, feeding them , changing them and caring for them. I am being told my mom is sometimes not fed because they forget to feed her. They use the supplies that I buy for her like combs, socks and shirts and use them for other residents. They use my mom's wipes and briefs for other residents. That the staff does not use hoyer as they should be and sometimes one caregiver is transferring my mom who is not that skinny or lightweight onto the wheel chair and back for meals. I didn't think much because I barely am able to visit with my work schedule and so a I was told this by caregivers Mike the director is apparently cheap and does not provide enough supplies that even caregivers have to go without wipes or gloves. I will be calling the state licensing and have them come in the specific days and times the caregivers have explained to me so that they could see what's really going on.

Heritage Hills has been God sent for my Brother and my Family. Not only is every person that works…read morehere amazing, caring, compassionate and their follow through is excellent. Lorie, Amanda, Evalyn, Atouza, all the med techs, and All the care takers have been nothing but a wonderful. My Brother John is taken care of, his needs are being met and the care that everyone shows him is amazing. Thank you! Heritage Hills

Anna the owner, took wonderful care of my family while my mom was on hospice. Arranged a birthday…read morecake for us for my moms last b day. Helped turn my mom q2h. My mom passed early in the morning. Anna was very helpful even when it was very late at night.

Placing my Dad in hospice for the last two weeks of his life was hard but Anna and staff were so…read moreamazing to help with his end of life. She and her staff were not only a comfort to my Dad but the family as well. Thank you!

This facility is understaffed and the recovery patients are neglected. My aunt was transferred…read morethere from the hospital and was not given much needed help. She stood in the bathroom waiting for help to pull up her pants but nobody came so she struggled to dress herself in agonizing pain. She received no shower and just sat in the bed with little interaction from staff. The facility is old, worn down, no paintings or decor, just joyless and depressing with a broken tv in the room. Do not recommend this place for your loved ones to recover.

My mom came to Vista view after a surgical procedure on her foot. She has been to this facility…read moremultiple times. We chose it for this reason, as we know many of the nursing team and she feels comfortable knowing there will be familiar faces. It is also easily accessible for me to go daily to check in and make sure things are going as they should. I want to be clear that while I am giving a poor rating to this place it is primarily due to the administrative staff and "care team"- I was never contacted by the care manager or social worker to talk about my mom's care, EXCEPT for after I reached out multiple times. And even then one person didn't know what another was doing/telling the family member. If I wasn't so frustrated and angry I would have been embarrassed for them. The nurses, CNAs and therapists are all fantastic- caring, patient and doing the best they can considering their limitations. It seems horribly understaffed and the communication is virtually nonexistent. Again- NOT the people actually caring for your loved one. They are great. But any coordinating you need to do or information gathering or support you need... good luck! In the end, it was literally laughable how many balls were dropped. If you find yourself or a loved one in this facility plan to have an advocate who can be actively involved in coordinating. I'm hoping desperately that my mom won't need another stay in skilled nursing. I'm not naive enough to think the grass would be greener in another facility, but I would be very hesitant in sending her back to Vista View. Having said all of this- MANY thanks to Ruth, Brenda, Anna, Norchell and Sam. Your care for my mom has not gone unnoticed amid the sh*#show going on in the rest of this place. (There were other fantastic nurses but I can't remember their names.)

My family and I couldn't be happier with Sunrise of Oceanside and the amazing staff that cared for…read moremy grandparents until their recent passing. Upon move in, Sunrise literally rolled out a red carpet for my grandparents and cared for them as if they were celebrities throughout the remaining months of their lives. It was a true treat for them, but even more significant to us - the joy that radiated within my grandparents is something we hadn't seen in some time! My grandfather literally referred to the facility as "opulent and extravagant"; he felt like he was on eternal vacation. We chose Sunrise as they had memory care, which would allow my grandparents to stay together as my grandfathers dementia progressed. Unfortunately, my grandparents passed sooner than we anticipated, but in the 5 months we spent with Sunrise we established lasting connections. My family and I will be forever indebted to each of the talented and caring staff that loved my grandparents like family.

My mom is not a resident here but I tried. It's a long story but I had an emergency situation…read morewhere my mom needed assisted living very quickly. The staff went through extraordinary measures to make this happen in 24 hours. Unfortunately and unbeknownst to me she needed much more acute care but wow, everyone at Sunrise went through a huge effort to help my mom and the residents seemed very happy. It's unfortunate there's so few reviews but this is definitely the best place I've seen and I've seen plenty. I cannot recommend more.

This place is absolutely amazing my mom is not the easiest person to deal with at times and the…read moregirls that work there were so wonderful with her and patient and accommodating and believe me my mom is really difficult at times. Caroline is absolutely wonderful.Thankyou so much for your patience and excellent care you gave my mom during her stay w you. Sincerely, Heather Hartin

Such a great community and a wonderful team. The residents are provided excellent care and there is…read morenever a dull moment with all of the Activities.

Worst experience! I…read morehad an emergency surgery & was too weak to go home from the hospital 1) I was told Dr. Novac was my doctor while at the facility. Dr. Novac visited me once after I was admitted & barked questions at me. A couple of days later, there was confusion on my new prescriptions & I was concerned about my abdominal surgical site. I requested to talk to him again he refused to meet with me in the 11 days I was there. Husband called facility asking to speak to him & was told it wasn't permitted. (Red Flag) 2) Not once but twice, I had to correct 2 different CNA's? Nurses? about my meds being changed. In fact, I was already given meds that I wasn't supposed to take & I brought it up but was told I was mistaken. The young man who dispensed the meds, double checked & later apologized. The 2nd time it was a nurse, she argued with me, went out & grabbed the blister pack of pills to prove she was right & I had to point the name of meds on package & show her she was calling the meds by the wrong name! That was where the confusion was, both meds started with the same 2 letters. Scary! These are supposed to be professionals. 3) In 11 days, I was moved THREE times to 3 different rooms! I'm supposed to be resting to get stronger to go home. In all fairness, I initially requested to be moved to a quieter spot. The door to the rooms are generally left open & I had a light shining in my eyes all night long plus was in a very noisy busy area & they did move me in a day or 2. I was so grateful. This room was more quiet But every time the bathroom door was opened the stench of MOLD was super strong. I noticed there was a hole in the drywall under the sink & towels wrapped around pipes under the sink. One day, I had to let a cna know there was water on the bathroom floor which was mopped. Safety Issue! A few days later!! I was moved yet again. 3) In each room there are 3 beds. 1 bathroom. WARNING! It is not unusual for your roommate to be a sundowner. Be prepared for screaming and disruptive behavior all night. Nurses also come in the room at all hours to change their diaper and of course the lights go on & disrupt any sleep you might get. They are not quiet, either. I can't begin to tell you how anxious & stressed I became. Even with earplugs lights being shined all hours was so disruptive to sleeping. 4) Physical therapist & occupational therapists were very nice. However, I was super weak, had to use a walker, just had abdominal surgery & after a couple of sessions, I was so sore that I had to take tylenol and place ice on my abdomen for a few hours for 2 days. Knowing this, they continued to nudge me to do the exercises until I mentioned it to the head of the department in passing, then the exercises did become lighter. I was told by both therapists at different times I should have told them I was in pain during the session. But I tried to to tell them the discomfort did not happen during the sessions. Knowing how weak I was plus just having abdominal surgery possibly from the beginning warranted a gentler approach. 5) I had noticed that some "problem patients" would use the call button repeatedly for the nurses with stupid questions, etc. They were eventually ignored. But there is something so disturbing about hearing someone yell "NURSE" sometimes for hours. I was so stressed out. I was determined to be a good patient while here. It was clear to me that this facility was extremely understaffed. But ONE day I really needed to speak to a nurse. ONE DAY out of 11 days I pushed the nurse button only to be told the nurse would be right in. An hour later, I pushed the button & was told the nurse just had her break but would be right in. An hour later I tried again and was told yet another excuse. Nurse never came, I gave up and the next morning she came in to see what i wanted the night before without much interest. Very disappointing & frustrating. 6) Not always, but for the most part the food was less than cafeteria food. Some meals were ok. You fill out a meal form when you get there. I tried cold cereal for breakfast & it upset my stomach. I told 2 different people and also filled out another form but continued to get the food I couldn't eat. Sometimes, my roommate got my food by mistake and I got theirs. That's my experience. I hope it helps someone. In my case I was discharged from the hospital unexpectedly & my husband was contacted by a social worker or insurance agent (?) & was told I was going to La Paloma. This all happened within a couple of hours. Knowing what we know now, check with your insurance & see which facilities are covered. And if possible check the reviews. This was our first experience with a nursing facility and I'm not sure if they are all this bad, but it was a horrible experience.

My 100-year-old mother was at La Paloma for 2 1/2 months and absolutely loved it as did I. She has…read morein the last 15 or so years been in a variety of facilities, and this was the first one where she loved it so much, she felt sad to leave. Although the building is old, they are freshening it up, and it is very clean. Everyone there from the MDs, NP, PAs, nurses, OT, PT, speech therapist, CNAs, and housekeeping were beyond great. All showed a level of expertise, patience, and kindness. No matter how busy or sometimes understaffed the personnel were, not once did anyone act like helping out was a bother. All were pleasant, and happy. Oh, and my mom loved the food too (and she's a picky eater).