I highly recommend Arden Courts to anyone needing an atmosphere of safety and security for their…read moreloved one suffering from dementia. The staff and care givers are as professional in their demeanor as they are caring and compassionate. The atmosphere is friendly and family oriented. They provide activities to keep the patients happy and active. My family's personal experience was more than favorable. Jeanne Sisco

After a car accident left my cousin with severe memory issues and head trauma, she became a…read moreresident at Arden Courts. She has been there over six years now and receives excellent care. It is scary to leave the care of a loved one in someone else's hands but, Arden Courts has proven to alleviate all of those fears. The staff is always ready and able to answer my questions and keep me posted on my cousin's condition. I was particularly impressed with their level of care during the pandemic. Not only did my cousin not contract COVID, but the COVID rate in general at the facility was extremely low to non-existent. I often speak to Kathy and/or Diane when I have questions or concerns and they could not be more helpful and patient. I also talk to the staff when I visit, and they are always friendly and keep me informed as to my cousin's ups and downs. I highly recommend Arden Courts for anyone who finds themselves in the unfortunate situation of having to find care for a loved one.

While the staff is great to our family member in Reflections for the last 3 years, no one has been…read moremore informative, helpful, and a pure joy to see as part of the nursing staff as Michael has been.at Angela is very helpful and caring and so is Rebecca at the front desk. Our family is not happy about the constant, new owners (3 in 3 + years) and the staff comes and goes like a revolving door! Staff is great but Management at Monarch is not. And they do not take care of their staff or treat them with respect which is Unfortunate! If any more of the staff, especially those above mentioned, leave, we will pull our family member out and stop referring others to Brandywine.

My Mom has been at Brandywine Livingston for almost 3 months and we have been so happy with the…read morecare she has received, the respect they give her and other residents, and the patience they have shown her (she is in Reflections which is the Memory Care), the food (they really do vary the menu and the options are gourmet but not overly fussy), the activities, the responsiveness both to our questions as well to my Mom and it really has exceeded our expectations. It's a lovely place that doesn't feel like an assisted living facility (it feels more like an upscale hotel or a country club but does feel homey) and is well-maintained and clean. The staff is super helpful and has given us great comfort knowing she is well taken care of.

Assisted living staff seem competent and nice; it's like a very nice hotel with lots of activities.read more

Excellent place! My father-in-law is here for rehab right now…read more Personally, I don't do good in hospitals or facilities like that, but this place is very very nice! The staff is very friendly and helpful. And the security in this place is top notch. Everyone needs to sign in, get a visitors pass, and sign out when they leave. Even if you are going to your car for a second. The grounds are very well kept. And the inside is just as nice. I don't think I've ever seen a place like that, that nice! I cannot describe how nice it is lol! My father-in-law is in a wing where the people don't stay, they are there for short-term rehab. That area is a little dated, and isn't as nice as the rest of the building.... It reminds me of a sterile hospital. But the rest of the building where the permanent / partial live alone residents live is very nice. It feels like a hotel lol! There is a common area/ living room? That we hang out in. It is Very well kept. A small issue is the parking lot isn't big enough if there are many visitors. I had to wait 20 minutes for a spot the other day.... While other people kept parking illegally! I didn't know that you could park across the street at aldi or dollar store. All in all, it is a very nice facility. Slight parking issue, older part of the building isn't as nice, but super friendly staff, you can tell that they care about their jobs and where they work! If you or a loved one needs to go into rehab, this is definitely a top notch facility.

Amazing facility with fantastic amenities and activities. Continuing care and easy independent…read morelifestyle. Active, friendly residents and staff.

My mom has lived here 10 years and so did my dad until he passed awzy 5 years ago. The place is…read morebeautiful and they love it. I do too abd visit often. The ONLY downside is the dining room. Small portions and the foods not great and often cold. Plus they treat them like children if they ask for seconds. If someone is paying $5,000 month can they get 2 hot dogs instead of 1? Mind boggling! Everything else is wonderful! The facilities are modern and always clean and help friendly and helpful. Maintenance is prompt. Activities and services wonderful. Social events and culture very nice. 5 stars other than dining.

Avoid. Doctors do not actually see the patients only call in. Mo calls to FaceTime when it is…read moreconvenient for him. My mother passed at this facility. No explanation given to us. Every day they said she was doing better then all of a sudden passed. We are pretty sure no one was watching her and she pulled out her oxygen. Avoid avoid avoid.

I was just released from Lakeview about a week ago after a 3 month rehabilitation. I can't say…read moreenough wonderful things about this center. The doctors, nurses, therapists are top notch! Most of the CNAs are caring & conscientious. The respiratory therapists know their stuff & have wonderful bedside manners. The physical, occupational & speech therapists were very professional, caring & a lot of fun! I would definitely recommend Lakeview! Patricia H

Everyone was kind, caring, efficient, patient, amiable and thorough in their respective positions…read more I cannot express just how apropos the name "Family of Caring" truly is. I have and will continue to recommend Family OF Caring to any who is in need of a rehab center, either friend, family or a total stranger!

In this place I faced the worse experience. The place isnt organized, staff, nurses, and aids are…read morevery rude and They're so loud and always make fun of patients. Being there, one patient died and they blamed each other, another screamed for help nobody went after certain time to find out he felt. My father was there for therapy, they didn't give his medication on time, they give us actitud when we called for help. My father felt and they didn't have a legal paper for an incident report, the supervisor didn't know employees involved last name. this is the worst place to put your family for care. They're not compassionate of caring, staff are not trained to handle patients.

My father-in-law spent his final days at Arbor Glen. All staff was very nice and kind. The facility…read moreis clean, and the room is roomy. The only problem is parking. The lot is quite small, but luckily we can park on the streets right outside the center.

My mother was briefly in this facility recently. It was a shocking experience. The facility was run…read moredown and dirty. While everyone we met was very nice, several repeatedly verbalized how understaffed they are and how poor the facilities are. The air conditioning did not work, nor did the television remote. The room was clearly meant for one person and my mother was a second patient stuck in a small space. On more than one occasion her oxygen machine began to squirt water all over her face and one time when I reported it I was told "oh that is okay." I was shocked that anyone could walk in and out, even at 9 oclock at night. I appreciated the kindness of several staff members, but having a parent there was scary and we felt helpless. I am not sure if I would be writing a review if the above was the worst of it. Unfortunately, on the second day my sibling showed up at 1pm and found that my mother was still asleep. At that point we learned that she had not woken up at all that day for longer than a few minutes. When asked whether she had spoken at all we were told yes, she had repeatedly said "Help me." She was left in bed and ignored, and nobody told us. My sister tried to wake her up and eventually the daughter of another patient came to help her, but she would not wake. When she said she needed to return to the hospital she experienced resistance, and later my sister overheard staff talking about how stupid it was for her to leave. Needless to say, when she arrived at the hospital she ended up in ICU and we are still working to understand what happened. We are not able to comment on the quality of the rehab work since it never occurred. I do not question whether there are good people working at this facility (we saw it), but it is very clear that they lack the staff, training, and resources for the job. I will forever live with the guilt of allowing my mother to stay there, though.

My father had a fairly brief stay in nursing home at Crane's Mill from July of 2024 through…read moreOctober of 2024. I waited to write this review so I would be able to reflect more clearly on the experience. Mostly, my father's and my family's time there was not very positive. I am leaving the two stars for those staff members that did treat my father with kindness, compassion and understanding. We decided to put my father on hospice so we could access more daily care and less medical testing ect. However, what we observed is less concern, less care and less compassion. My father's care was not easy as he had little mobility and dementia/delirium the last few weeks was significant. Hospice did provide pharmacological intervention but did not provide much support or communication with the family. Fortunately, my family was able to spend every day with him and provide him with the support required to make him as comfortable as possible. The most disturbing was that my father was placed at the end of the hall and after this daily visit once per shift by the nurse, there was no check- ins by the aides other than the alert bell that he could ring. The thing is when we rang, it was longer then 10 to 15 minutes before anyone would show up and at times it could be 30 to 40 minutes. No aide was stationed outside in the hall, so I spent much of my time searching for help. There were four occasions, I found them on their cell phones in empty rooms. Rarely, did not see supervisors on the floor making periodic checks on both him and staff. Basically, any assistance received other than the bare minimum, was mostly reactive not proactive. I would like to thank the nurse that did sit with him a few times during the end as his anxiety was severe and also the staff members that alerted me when his needs not being met. In the end, an aide assigned to my dad daily was treating me harshly, that I hired a private aide to stay with my father so that I could take a break from what appeared to be passive aggressive cruelty. This aide refused my father his last cup of coffee on his last day telling him the kitchen was closed, as my brother showed up and retrieved a cup in that kitchen. Previously, I did ask supervisor to speak to her but was told, that it was happening. I often wonder how she treated him while I was not present as he was somewhat helpless. Unfortunately, taking care of both my parents, I witnessed other facilities, and it is my opinion as a society, we must do better with the elderly. Working with the elderly and health care is a very difficult job. Owners and administrators must do better providing a caring emotionally and monetary rewarding environment for their staff. The response to these reviews asks the writer to call and discuss. Again, reactive, so I will offer my further input only if it is a proactive response.

Crane's Mill is a wonderful place to be! I have been working for the company for over a year now…read moreand have had nothing but delight in my life since I started working here. The residents here are so polite and kindhearted. I enjoy seeing their beautiful smiling faces each day. Every time a new resident moves into Crane's Mill, I hear nothing but great things from them about how welcomed they feel.