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    Brookdale Vancouver Orchards

    1.0 (3 reviews)

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    8 years ago

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    Fort Vancouver Post Acute - Fort Vancouver Post Acute is a member of the EmpRes family of healthcare centers. Learn more about us at https://www.empres.com/who-we-are/

    Fort Vancouver Post Acute

    2.6(5 reviews)
    5.0 mi

    I would hate to be at this facility with no family member to stand up for me. As it was they left…read moremy wife in the freezing cold car and almost put someone else in my wife's bed before I stopped them. Then the wind off to put that person somewhere else still ignoring the fact my wife was out in the cold needing a wheelchair. Once they finally did get my wife in her bed it took him another 3 hours and 5 minutes before she officially got admitted to the facility. The oxygen cylinder I brought with me for my wife ran out completely because it took three different people coming in and looking at the giant oxygen cylinder before they got it to start releasing oxygen. There was no back up oxygen nearby and all were oxygen concentrators were already in use my other patients according to the staff. Sometimes the staff came back from lunch or break reeking of cigarette smoke with no concerned that my wife has COPD and then smoke on their breath and clothes bothered her.

    Kindness Abounds…read more After a loved one suffered a minor stroke, they went to the Fort Vancouver post-acute care center for their rehabilitation. After visiting many times in the past two weeks I've consistently observed nothing but professionalism and kindness from the staff. I've watched them respond to numerous requests from patients, which were all met with cheerful and mostly immediate responses. Check-in was a breeze with no waiting around or delays. A team of people all took turns doing their jobs to get the patient situated and comfortable. The Physical Therapy and Occupational Therapy staff I've met are also top-notch. The facility itself is very busy and sometimes noisy, but is always welcoming to visitors. They immediately gave me the door code for after-hours visits and a password to the guest wi-fi which works really good. Rest-rooms are in every hall. You are welcome to join the patients in their rooms, the dining room and there is even a family room area for longer visits. Yes, parking on 8th street is tight and their lot is perpetually full, but I'll put up with that for the kindness and quality of care we've received. It's also only five minutes away from the Camas freeway which means just a couple of stop lights and you are there. If there is one suggestion I could make it would be to put "pillow speakers" on the television sets so the patient can hear the program without blasting the rest of the facility, and especially the poor roommate. The TV sounds are the principle cause of noise pollution I observed while there. I don't know where they find all these really sweet people, but I'm really glad they were there for us in this time of need.

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    Cogir

    Cogir

    2.7(3 reviews)
    0.0 mi

    These folks are a disaster waiting to happen. The GM runs it like a High School. The residents are…read moreserved aub standard food in smaller portions than the state allows. I definitely wouldn't place a family member here. The reason it got 2 stars is that some of the care staff do care. But, with so much wrong, it's like putting your finger in the dam to stop the leaks.

    The facility has terrible medications protocols. The med tech would often make their rounds during…read moremeal time, if you weren't there you would have to call, leave a message, and wait for a callback. Even if you were in the dining room, the tech would hand out meds but did not require the person take them while they were present. I saw many pills left on the table or squirreled away in a pocket. This is a facility that has memory care residents. Either follow best practices or stop taking money for a service that isn't being delivered. Speaking of money, this is a very expensive facility and you are nickel and dimed to death. When they were under covid quarantine residents had to eat their meals in their rooms. HOWEVER there was a charge to have meals delivered to rooms. There is also a charge if you wanted to order by phone and go down and pick up your meal. There are also charges to get restroom help, or help you off the floor if you fell, there is a HUGE charge if you needed laundry done even though most rooms do not have a washer/dryer. They were even so stingy that you could only have a straw for the number of beverages you ordered at that meal, not one more. Oh and then there is the policy about returning to cogir from the hospital. You had to wait until cleared by cogir before returning, the problem is that the only person who could authorize it only worked monday through friday. So, if your dr and the hospital determine you can be released, you had to stay until regular business hours, resulting in at least overnight and often several days more at the hospital at great expense. Some of their "holidays" are tone deaf if not out right disgusting. For example western days had a spot to take pictures that said "wanted dead or alive". There are no cleaning protocols in common areas. Way too often I would get ready to leave and there would be puddles of urine in the elevator. The next day there would be dried, sticky residue even though I reported it to staff. I wouldn't sit in any of the chairs in the hallway because they were urine soaked and smelled very strongly. On another occasion I saw a piece of paper in a hallway, and waited to see how long it would take someone to pick it up. After 7 days I picked it up. In the 3rd floor ceiling there was some water damage around a sprinkler for fire suppression. It had started to mold, but instead of fixing the leak and replacing the drywall, they primed it with kilz and called it good. In short, I would strongly advise using a different facility. Your loved ones will not have a basic standard of care, let alone one that that is safe, clean, and appropriate for their needs.

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    Brookdale Vancouver Orchards - assistedliving - Updated September 2026

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