Brookens Wood Floors

Davis Wood Floors did our entire downstairs wood installation…read more We had gotten a few estimates, and from the very first meeting, the owner Jason was professional, honest, knew every detail of his business & came completely prepared. After a consultation, we decided to replace the old flooring (in very bad condition under carpet) & lay new wood. We were not sorry! Jason did it all, from ordering all the wood, here upon delivery, carrying it in, showing me what different stains would look like and stayed exactly on the schedule he had given us. The finished product was stunning! Also.. When the furniture movers were putting the furniture back in, they scratched my new floor, I called Jason...no worries, he came over & helped fix the scratches & did not charge me. I can not recommend Davis Wood Floors highly enough!! We get so many compliments on our new hardwood floors!

From the owner: Installation, sanding and refinishing of solid hardwood floors. We can install any species of wood…read morethat is available, whether unfinished or prefinished. We will do true laminate floors, but not the floating-floor type. We can also cut out damaged flooring and patch in new wood where there may have been water or pet damage.

All-Pro Floor Care

4.9

(19 reviews)

Was able to get a next day appointment being a first time client. They showed up right on time. My…read morecarpet was heavily soiled and had dog urine in several locations. All-Pro Floor Care's service technician worked his magic and got my carpet spotlessly clean and odor free. Their price was very fair and carpet was dry in about 2 hours. We were so impressed we have already decided to make this a yearly service.

I've used All Pro floor care for numerous years. They are…read morepolite, on time, do an AMAZING job and always deliver more than they promise. I just had them clean a filthy, embarrassingly disgusting oriental rug. It's now gorgeous!! Thank you thank you!!

Carpet Weavers Springfield

2.8

(8 reviews)

Great service all the way around! They redid all the flooring on our main level. Easy to worth…read morewith, professional, good prices, friendly staff. We will definitely use them when we redo our second level!

We had vinyl floors and carpet installed in our home a few years back by them. Their contractors…read morewere bad and so was their customer service. As soon as they got paid, their tone changed. They became very hard to work with as far as getting them to fix the issues that their FIRST set of contractors created. I don't even know where to start. Their contractor hit my mailbox and didn't tell me. I knew it was them because when they came back I put the broken piece back in their tail light and it was a perfect fit. Then, when they finished the floors were uneven and they were separating when you walked on them. The baseboards were coming off of the walls among other things. The manager was rude to my wife and said we had to pay to have the floor leveled. We were told they would level it. Then after weeks of fighting, they sent a different set of contractors to our house to do it the right way. The new contractors found stacks of debris under the floor that was causing it to be uneven. Fast forward a few years. The floors have come apart in several places and it looks terrible. I'm paying a private contractor to do it the right way because I won't let their lack-luster contractors anywhere near my house. I guess the carpet they layer was nice, but to be honest Lowe's does a equally good of a job and the contractors are way nicer plus the job is cheaper. This place whomps, go somewhere else.

Staff Carpet

3.8

(15 reviews)

The skill, artistry, and customer service that Kim and her team have is truly unmatched. Kim went…read moreabove and beyond custom creating scribe, stair nose, and doorway transitions for my home that truly created my dream rooms. The installation went seamlessly. The details that they provided made our home come together. If you are lucky enough to work with Anthony or Alic, they are true craftsmen and I cannot say enough good things about their communication, punctuality and skills. The extra time Alic took to blend our flooring (which I was EXTREMELY nervous and picky about!) was amazing. Anthony was able to create perfect wood stain that coordinates with the blend of our flooring perfectly.

Staff has taken care of me with my last 2 homes. I couldn't be happier with their service. The…read moreowner Kim has amazing customer service and has become part of our family.

Flooring Of Springfield

3.7

(3 reviews)

I just recently bought my flooring from this business and my experience was very good. I had a lot…read moreof questions about the quality of the product and how the installation would be done and they answered all of my questions thoroughly and made me feel extremely confident in my purchase. I told them that I had a particular budget and they met those demands and made sure that I was comfortable with everything before I made the purchase. I was able to work with the installers on times that fit with my schedule and they explained everything that they were gonna do for the installation. I encourage all people who are making a big purchase to ask questions and don't be afraid to spend time researching the product and understand the process. I was ready to buy my product from Lowes and I am so glad I stopped in to their store and got some samples and asked questions. I would recommend their products and their services for anyone who is looking for new flooring. Thanks for the great experience.

Went to Flooring of Springfield. Met with Jagdish. He seemed nice enough. I told him what I was…read morelooking for and he showed me some samples. The samples which I did not know at the time where placed on a thick backing and not actually the depth of the actual flooring. When it came in I told him immediately that this was not what he showed me. I wanted to return it. He started yelling and cursing at me. My contractor told him (after I had ordered) that he had over ordered. Jagdish berated him and told him he did not know what he was talking about. I tried to reason with him, my contractor tried and all we got was cussed out, called names, said we were liars and told WE COULD NOT RETURN THE FLOORING. HIS CUSTOMER SERVICE IS WONDERFUL AS LONG AS YOU ARE SPENDING YOUR MONEY. HE DOES NOT TAKE IT WELL WHEN YOU ARE NOT SATISFIED. He threw things off his desk, yelled, cussed and kept saying WTF do we expect him to do! STAY AWAY!! I would have given him minus stars if I could have! :(

Floors By Matt

We hired Matt to take up the carpet in our living room and hallway and replace it with over 500sf…read moreof porcelain tile that looks like wood. Matt even suggested using an epoxy grout to help protect it against wet puppy paws. Matt was on time with his estimated project completion and his communication throughout the process was really great. Who ever heard of a home improvement contractor who always gets right back to you? He always did. The tile is installed perfectly and we love it. We are already saving up to continue the job into the master bed and bathrooms, and Matt will be the guy we call!

From the owner: We pride ourselves in installing perfectly beautiful floors. We take the time to ensure that every…read moregrout line, every stagger and every edge is perfect. Not only are we competitively priced, we out perform every time with our incredible attention to detail.

Pro Painters XS2

3.0

(7 reviews)

We trusted you to be a reputable business. Where's the year warranty promise you spoke of ?…read moreThe deck work was done in early April 2026. You said that if there were any issues or if we needed anything at all to get in touch with you. For three days we waited for you to show up. Now you've stopped all communication and left us to deal with the problem. You're bringing the bad reviews on yourself. Consumer beware if you have any issue arise. Texts and calls will go unanswered and any professionalism goes out the window.

Very minor problem, never solved. Loose screw into mortar. Started to literally fall out within the…read morefirst 24 hours, I called Mr. Ishmael within the first 24 hours. "I'll be there in the next few hours or so." Never showed up. Never answered texts or calls. My husband called him yesterday (different phone #). He answered, promised to come yesterday and never showed. In the past 7-8 days, we have either texted or called him 7-8 times. He was PAID in full the day the project was performed. It's a 5 minute job. DO IT,PLEASE.

Sablonty Floors

We purchased hardwood floor for master bedroom and they installed. Everything was perfect. We love…read morein Springfield and would definitely purchase here again. Great service!

Hardwood Perfection - We contracted with Mr. Sablotny to install 900 square feet of hardwood in our…read morehouse. He told us in advance when the installation would occur, how long it would take and gave us an estimate. All three, the installation, the schedule, and the cost were exactly as he stated, and his contractors did a perfect job in a geometrically challenging situation. They cleaned up after themselves daily and just did everything so professionally. The flooring is beautiful - better than I thought it would be and I would hire this business in a heartbeat for any other flooring needs we have in the future.

Arizona Tile Company

3.0

We are so pleased with Arizona Tile Company. We had a flood in our basement from recent power…read moreoutage. Our salesman Tim O. went above and beyond every step of the way. We ended up going with a durable LVP. The installers were polite, efficient, and meticulous in their work. Arizona Tile was able to deliver and install quicker than any other place we looked at and within our budget!

I am a local restaurant owner. I have done business with Arizona Tile Company in Springfield,…read moreIllinois many times over the years. I have never had an issue until this last project at one of our store locations. I had ordered carpet for actually two of our dinning rooms. I made it clear I did not want anything lite in color, that I was looking more to the black or dark color side. I was shown a board and the salesman pointed out a suggestion. On the sample board it represented what I had wanted. I questioned the salesman since the sample was so small, to make sure it was dark and was assured it was. He even showed me pictures. After it was installed I went to look and was horrified. It was nothing like what was illustrated to me in the sample or pictures. I contacted my representative at Arizona Tile who immediately became defensive instead of trying to hear the concern of a repeat customer who has spent thousands with the company. Keep in mind I had another install at another location coming up the next day, plus a very large project at my home on wood floors and a stone floor. He was more worried about covering his....(you know what) than trying to take care of a good customer. The Representative stated well it's what you picked out. No sorry offered, no what can we do to make you happy offered, nothing. It just became a very combative conversation with no concern for how Arizona Tile was being represented or what a repeat customer has experienced. Just stated it's what you picked out not our fault. Ok, I heard the message loud and clear. Arizona Tile didn't care. The salesman was so intent of shifting the blame to me, the customer he left out the facts that what I got was not what was represented in the samples and pictures shown to me. On top of this, he miss measured and could not finish the job as promised, until three or four days later. Imagine running a dinning room in a restaurant with some carpet missing. As I am writing this review, the job still has not been finished. So the dinning room at my business looks awful and providing a bad experience for my guests. I'm losing business because of Arizona Tiles conduct. We have not heard back from them as of yet. Getting back to the carpet. We asked that the manufacturer rep come out to see the project. That wasn't offered us, we had to ask for that to happen. We got a very combative ok from the salesman. Now, I'm told the manufacturer rep did come out to the location to look, but we were never invited to meet them there to speak with them and for them to hear our side of what took place. Instead all we were told is "Yup they came out, you got what you ordered". There is more. My home project was wood floors in my family room, dinning room, living room and office and stone floors in the kitchen. The same salesman, never got us a quote or measurements after coming out to the house. He was also suppose to get stone samples for us to look at. Well weeks later we get the wood information, when we asked about the stone, he stated, oh I got the sample but thought you were leaning more towards the wood and not the stone so I haven't done anymore with that. We didn't tell him to do that, we were very interested in the stone and that decision should have been left up to us the customer not him. That should have been our big warning about how this entire experience was going to go. But again, we had done business with Arizona Tile in the past with no problems so at the time didn't think much of it, but were taken back by his response. I don't know the owners of Arizona Tile, but I hear they are good people. So I'm very sorry to have to write this about their company. I did think they would have reached out to me though. I want nothing Free, or discounted. In fact we told the salesman to send us the bill for what they have done and we will pay it. Even though it was all wrong. All I wanted was to be treated as a valued customer and the salesman did everything but. For this reason I have canceled the second installation and the wood floor project and stone project has been given to another company. I caution anyone doing business with this Company until the company addresses the issues they clearly have with at least one of their sales representatives and until until they remember that customers are to be valued, not abused. If you do decide to give them a try be very careful. I and my family will not be returning.

Geoff’s Fix It

Geoff repaired an antique chair. He picked it up and delivered it at a reasonable cost. We highly…read morerecommend Geoff.

Geoff designed and came up with a floating shelf that sits below my television hiding cables, and…read moreallowing components to be accessed. He did a great job. I spent a little more than anticipated on it, but all in all, I am happy with it. I would definitely hire and recommend him for carpentry work in the future.

Gabe's Home Improvement

3.7

(3 reviews)

I called Gabe's because the company I got my roof done with is either out of business or not…read moreansweriing their calls. There was a shingle sticking up on our ridge cap. Not only did they come look at it they fixed it free of charge. This seems like a small thing to some people. but knowing it's fixed and there wasn't any major damage is a load of our minds. The fact that they did it free of charge is amazing. Thanks to everyone at Gabe's who made this happen. Andy and Leslie Seck

From the process of the estimate, to the contract, to even getting issues resolved--nothing but…read moreproblems, being interrupted by people, and quite frankly, some shady business practices. You should be well versed in contract law, paint colors, and triple check any paper against what is verbally discussed if you decide to use this company. Apparently they are very good at saying one thing and writing another. We'll start with the estimate. There is NO transparency in prices. If you watch your money or live on a budget at all--this is not the company for you. They show you photos of all these great doors, tell you to pick one, and then they'll start looking up prices...after they've talked your ear off about it for 30+ minutes, and you don't want to go through the entire 30 minute process again to guess the cost of another door. Simple list of A door is $X? They don't have it. I was told verbatim, "the brochures don't come that way." So apparently salesmen knowing the prices OR even the novel idea of using a pen to write down the prices hadn't occurred to anyone. We agree on the price, anyway, despite feeling like that was all a plot to hike the prices of the products. Slightly higher than others in the area, but we went with what we thought was an organized company. We requested the color that matched our siding. What I specified as the important part--that it match our existing siding. Not a problem, Brett says. We've got that. He writes down a color name. I'm not a door salesman. Or a paint salesman. I don't know one color name from the other. I just know he's shown me 9 colors and 57 doors and one is the color of our siding, plus that this meeting has gone on much longer than I expected an estimate over a door to go. That was in August 2023. The doors finally arrive from the supplier in February 2024. One possible date was given for install, so we took it, not feeling like there were a lot of options. They arrive (earlier than stated and sat in our driveway for a while before ringing the doorbell), and immediately start to work without even checking to ensure the product was correct. No, "would you look at these doors to make sure it's correct?" Nothing. I don't see the doors until they've got my old one already off and who knows where?! It's not like I can say "please put the old door back on because this isn't what I ordered." It's gone. The color: very much NOT the color of my siding. Grey. Blue grey. It's a great color of grey! Beautiful, really. The problem is: My house is brown. If you've ever looked at grey next to brown and kept from losing your lunch, I applaud you. The two are not even slightly complimentary colors. No one with any sense of a color palette--like someone who sells things in different colors for a living--could say these colors go together. So of course I am upset that I thought I was getting a beige/brown tone door and a blue/ grey one showed up. I call in to try to figure out what can be done. I am interrupted by Stacey. Repeatedly throughout this 30 minute call. Stacey doesn't understand why I would want to see the range of prices a product COULD cost before I buy it. Stacey doesn't understand why I might be upset that this is not the color I thought I ordered. Stacey assured me that even though she wasn't there, I was definitely shown every color in a correct representation and weighed my options. Stacey cannot tell me what comes next in the process of fixing this despite that I indeed tell her this is not the color I was *shown* in my house during the estimate and writing of the contract. Yet when I call back, I am told Stacey is the only person who can address this problem. So does Stacey know how to address the problem or does no one knows how to address the problem? Spoiler alert: it's no one. Which means I dig out the contract and the estimate, each of which actually list different colors but because the *contract* lists the incorrect color and obviously verbal remarks aren't worth the paper they're written on, they choose to uphold a piece of paper due to me not being able to correct the salesman that in fact, the color I asked for that matches my siding is called "heritage", which is beige, and not, in fact, "sandstone/beige", which is not beige at all, but grey. The verbal assurances that it would match the siding mean nothing--which, yes, may be contract law 101, but just another example of why you can't trust anything someone here says to you, nor do I think most of us would be able to correct door paint colors that are specific to a single supplier, having seen a single sheet of paper where we were unable to read the tiny font of the paint color, for under a minute, after saying "yes, this color matches my siding" and being assured "this is the color that matches your siding." So, know your paint colors, triple check your contracts, and never have an issue that you expect to fix, because they will help you with exactly none of this. They'll collect their $.

Creative Landscaping And Lawn Care

I needed some work on my yard , weeds removed, and plants planted. they did a lovely job.read more

From the owner: Keep your lawn looking sharp. read more

Premier Outdoor Creations

These guys are super affordable, reliable and friendly. They put out amazing work in a timely…read moremanner. Will definitely use them for my my house and landscaping needs in the future.

A Vet and a Van

We requested a gas stove to be removed. Vet with a Van was willing to negotiate a price, showed up…read morewhen scheduled, and removed the stove as promised. We would definitely recommend this service!

From the owner: A Vet and a Van We are Veteran owned and operated, striving…read moreto provide superior quality service every time! Need a helping hand? From handyman services to junk removal and hauling, we’ve got you covered. Our experienced team brings care, attention to detail, and respect for your space on every project—big or small. Choose A Vet and a Van for honest, reliable work from a crew that truly cares. Contact us today for a free estimate! 217-891-7428

R & R Handyman

called Richard and Robert about a small job - work completed well and on time as promised - great…read morecommunication and easy to work with. Will definitely use them again.

From the owner: We are a small business in springfield, IL , ran and operated by myself (Richard) and my brother…read more(Robert). We offer all kinds of services. Shoot us your project and we'll come out and give you an estimate no charge.

Why does Yelp recommend reviews?

Hundreds of millions of reviews are posted on Yelp, and our automated recommendation software works in the background to showcase the reviews that it …

2 reviews that are not currently recommended

The reviews below are not factored into the business's overall star rating.

W T.

6 years ago

BUYER BEWARE! This review may be long, but it's worth the read if you don't want to waste $$$Thousands of Dollars only to be left with a mediocre floor!!! Don't let the 5-Stars fool you. Although the workers were quite pleasant and did a good job, the manager and owner is unreliable, rude and definitely not trustworthy. He'll tell you one thing in person, and then wriggle his way out of any verbal commitment he made with you. And that's only if he bothers to call you back! The job they did on our floors was ok but we had to have our walls repainted because of the marks and scratched the crew made with their equipment. And there were several areas that I had to point out to them that were definitely NOT satisfactory...including an area in the upstairs hallway where the topcoat was applied quite poorly. So, why am I pointing out areas to the professionals? Can they not see them for themselves? We were not aware until after the job was started that one of the workers was being trained. Now maybe it's just me but if I'm paying for a professional job to be done in my home...I want professionals doing it. My home is not a training ground where "newbies" can learn from their mistakes. They had to return to "re-refinish" these areas...which are still only satisfactory...not professional. We asked for an estimate on having our stairs rebuilt during the floor refinishing job his crew was currently doing for us in April. He gave an estimate and said it would be around July that the stairs could be done. I agreed to give the downpayment when we paid him for the floor job since it had not yet been completed. I asked if we could be considered for an earlier time if his schedule allowed and he said he would see what he could do. We waited until the middle of July and heard nothing back. After several months of our emails and phone calls NOT being returned, I was finally able to reach him to ask about the timeline for the stairs. HE TOLD ME OCTOBER OR NOVEMBER!!! He said he never put it on the schedule because we had not yet paid for the floor job and had not given him a downpayment for the stairs which I told him would be paid when the floor was finished. We had not paid him for the floor yet because the floor had STILL not been completed...and this was now JULY!! The crew had sanded into one of our existing floor reducers which had to be replaced (at their expense) and the rest of the floor had areas that needed touching up which was not completed until JULY (the job was started in April)! SO...DON'T ACCEPT ANY VERBAL AGREEMENT FROM RALPH. GET EVERYTHING IN WRITING OR YOU'LL BE SORELY DISAPPOINTED AND PLAYED LIKE A FOOL...WE WERE!!! read more

Matt B.

146

7 years ago

Simply the best wood directing company in central Illinois. With over 40 years in the business, Brookens Wood Floors has come to hold the best reputation in the Springfield area. Winner of two floor of the year awards, Ralph and the guys are as talented and qualified as they come. Whether you're looking for a sand, refinish, repair or a brand new installation, Brookens Wood Floors will guise you step by step through the process. They also do some amazing inlays and design work if you're into parquet. read more

Brookens Wood Floors - flooring - Updated July 2026

People who viewed Brookens Wood Floors also viewed

Flooring Of Springfield

3.7

(3 reviews)

Bobby Shaw Property Maintenance & Remodeling

3.2

(5 reviews)

Installed our kitchen cabinets, they were extremely polite and punctual. Quickly made small…read moreadjustments for wall issues. Will be calling for other projects.

Didn't finish the job and didn't return my texts or calls. This business is a hard no for me going…read moreforward. Oh. And the skylight STILL leaks.

Staff Carpet

3.8

(15 reviews)

Staff has taken care of me with my last 2 homes. I couldn't be happier with their service. The…read moreowner Kim has amazing customer service and has become part of our family.

Dan Deweese Painting and Wood Finishing

(4 reviews)

We had two old side tables stripped and refinished. We couldn't be happier with the results. Staff…read morewere pleasant and professional. We were very surprised how good both of the side tables look now. The refinishing of both lets the beauty of the wood shine through. Lastly, we were surprised by the reasonableness of the cost. We consider it a bargain for the high quality of the end product. Dan Deweese gets our highest recommendation!!

We had new windows installed and in the process our window sills and edging were absolutely…read moredestroyed. Dan's team came out and spent four meticulous days caulking, filling, painting and fixing all imperfections. This was no small task as there was vinyl, metal, drywall and wood to work with. They were beyond professional and the work is absolutely beautiful. After spending more that 8 months being being embarrassed by my windows I can now open the shades and smile! Thank you so much Dan and team!!

Steam World Of Springfield

4.4

(7 reviews)

I have used this local company many times for carpet and upholstery cleaning. Richard is so kind…read moreand friendly and is meticulous when cleaning. Their customer service is top notch and their pricing is very reasonable. I would highly recommend them for your cleaning needs.

We had Steam World clean the high pile carpet in the basement and the stairs of our new (to us)…read morehome in Cantrall. The results were terrific...we couldn't be more pleased. The gentleman left us an 8 ounce bottle of Spot Out to boot. Pricing was very reasonable. We absolutely will use SteamWorld Carpet & Upholstery Cleaning of Chatham again! Highly recommended!

Distinctive Designs for Kitchens & Baths

Distinctive Designs designed our kitchen and laundry room remodeling and we could not be happier…read morewith the outcome. They took a 1960 era kitchen and completely modernized it. The process was painless and there were no surprises. Their attention to detail made all of the difference. I would do it all over again in a heartbeat!

Illinois Paving

(5 reviews)

Work was done quickly and efficiently. They were polite and did the job right the first time. I…read morewould use them again.

Cuzzin Bill treated us like family on our driveway always goes the extra mile and cares about a…read morequality job we can't the crew enough for the fabulous job that was done at our home! Highly recommend

Dellert's Paint Company

We had new windows installed a few years ago and struggled finding something other than curtains…read morethat were large enough for the window. Kim came out with samples and provided us with several options. Love our new blinds! They look amazing!

The handrail in our stairway was not anchored into studs by the contractors that flipped our house,…read moreso it pulled out of the wall, leaving several large holes that required spackling. After months of looking at white spackling on the wall, I finally walked over to Dellert's to see if they had any recommendations to get us by until we have the time to paint the entire stairwell and mount a new handrail. They sent Kim to come have a look and take a gamble at matching the paint color without having any idea what brand, color, quality, sheen, etc. the contractors used. She did a PERFECT job at matching the color! You can't even tell where I did the touch ups!

Goodman Fence

3.4

(8 reviews)

Goodman Fence installed our backyard fence. Four years later we had a wind storm which knocked…read moreover four panels of our fence. We emailed them that night and they responded the next day. Thank you Kyle for the quick response!

After Goodman Fence installed my fence I was very pleased. But, after about 6 months, a post sunk…read morelower into the ground which makes the fence unlevel. I contacted Goodman Fence several times to get the fence fixed. The last time I contacted them I was told they would fix the fence when they had another job to do I my area. It has been 4 months now and my fence is still not fixed. Goodman Fence is all about their convenience and not customer support. I am not a happy customer.

Caveman Concrete Construction