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    Brooklyn Financial Mortgage Services

    5.0 (63 reviews)
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    Services - Brooklyn Financial Mortgage Services

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    Teddy V.

    This review is long overdue! Kevin and his remarkable team made our process of home buying the best experience possible. One thing that I enjoyed about working with Brooklyn Financial, was the complete transparency and constant communication that I seek. Kevin and his team always took the time to explain and teach me at every step of the way. I'm confident that Brooklyn Finacial Mortgage will exceed your expectation. Thanks to Kevin and his team we closed in February 2019

    Michael & Sherri

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    4 years ago

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    5 years ago

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    7 years ago

    Great and honest guys. I've work with Kevin for all my home purchases. They make the loan process very simple.

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    Page 1 of 2

    Ask the Community - Brooklyn Financial Mortgage Services

    Review Highlights - Brooklyn Financial Mortgage Services

    Everyone was so helpful with my refinance and Kevin and his team go above and beyond to make the process easy.

    Mentioned in 34 reviews

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    Sun West Mortgage Company

    Sun West Mortgage Company

    (145 reviews)

    Working with SunWest Mortgage Company NMLS #3277 has been a disaster, and reeks of predatory…read morelending and fraud. We requested a single HELOC for a 2-unit property, but the SW loan officer said they would require two separate loans. He brought an underwriter onto the call, and both said they would check if a single loan was possible. The loan officer also convinced us that SW could close the loan within 2 weeks. Once the application was submitted, both the loan officer, and the underwriter from the sales call, refused to respond to any call, secure message, or email throughout the rest of the process. The file proceeded as two separate loans, which conveniently required double the processing fees, but SW wouldn't work on both simultaneously. During the loan process, SW also sent a random additional desk fee request, with no explanation or justification, and refused to respond when questioned about the fee that never appeared on the required lending disclosures. It took three months for both loans to close (Sept-Dec 2025), and on the second loan over 2 weeks passed between receiving the initial closing docs and funding. There were multiple iterations of closing packages that were full of errors such as incorrect loan amounts, incorrect rate, incorrect draw amount, name errors, etc. Each time errors were found, SW took 2 business days to send new documents. SunWest presented draw restrictions at closing, to be signed under duress in order to fund, but were undisclosed previously on either file. Eventually their funding delays extended into the next month, and SW triggered additional underwriting conditions as new conditions to fund the loan. We thought the pain was behind us once both loans were closed, funded, online access was established, and we were actively making payments. But approximately 6 months later, only one loan was accessible online. Customer service couldn't locate the loan under our personal information. The name on the account had been changed, and SW can't explain who authorized changes to our account without notification or our approval. We are now awaiting an internal fraud investigation, unable to access the HELOC or view the account, while making payments over the phone to ensure we remain in good standing. With 24+ years in the industry, I have never witnessed a lender so dysfunctional. Our title company echoed this sentiment. I would never recommend SunWest Mortgage.

    This company is horrible. Me and my husband have been struggling financially. We used my husbands…read moreVA loans to get our home. We have been asking for help, even went through mortgage assistance. So what do they do, They mail us a envelope that contains papers giving us 3 options. 2 of which are higher than what we are paying now. Or continue to pay the high mortgage we have now. They told us its the VA. Whatever. They can keep the house. We are over asking for help and not getting it. Stay away from this company. They dont give a crap about veterans who are struggling,

    Brooklyn Financial Mortgage Services - mortgagelenders - Updated July 2026

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