We had a great experience working with Lily on the purchase of our new home. My sister actually met Lily first, and after we realized things weren't working out with our original loan officer, we decided to introduce Lily to our real estate agent, Matthew, and have them work together to help us move forward with the purchase. From the beginning, Lily was willing to step in, work closely with Matthew, and help us navigate the loan process. She was responsive, patient, and always willing to answer our questions and explain things when we weren't sure about something. What we really appreciated was the communication and teamwork between Lily and our agent. Having them work together made a stressful situation much easier for us and gave us confidence that we were moving in the right direction. In the end, everything came together and we were able to close on our new home. We're very grateful to Lily for being willing to work with us and our agent and for helping our family get to the finish line. We would definitely recommend Lily to anyone looking for a knowledgeable, responsive, and caring loan officer. Thank you, Lily, for helping us become homeowners! read more

Lily was amazing although she was extremely busy Lily managed to provide the service requested. I will continue to do business with her in the future. read more

FIRST TIME HOME BUYER'S So our journey with Lily started back in June 2019 that was the first time we meet we went over a few things on how to qualify for a house we did a list and believe it or not we did exactly what the list said. Dec 2 2019 we meet with Lily again and finally she ran our credit and boom we qualify for Duplex or one unit home . We went with one family home of course any way Dec 2 we started all the paper work by Jan 17 guess what we already had our home Lily did an amazing job she knows what she's doing she kept her word on guiding us threw the whole process. She's the best on her field Thank you Lily Sincerely Yazmin & Nancy read more

I recently made a home purchase and I feel so lucky to have gotten to work with Lily. In my specific situation, we needed to work very fast to get the purchase done and Lily worked at lightning speed to make it happen. It wouldn't have happened without her and, as I was a first time homebuyer, Lily kept me informed and answered all of my questions at every step of the process. It was reassuring to work with someone I could trust and I would wholeheartedly recommend Lily to my family and friends. If I refinance or buy a new home down the road, Lily is the first person I would reach out to. A+ read more

We are so lucky to have found Lily who was invaluable in making our dreams of homeownership a reality. From the first conversation with Lily, we felt safe and in knowledgeable hands with the most important purchase of our lives. She was always available - day or night for the endless questions that we had along the way. She remained patient and thorough. In the process of buying your first home in Southern California, you need a person like Lily Navarro in your corner to get the deal closed. We will always be very grateful and would absolutely recommend Lily to anybody! We already have recommended her to family, friends, and co-workers because we trust her. Thank you, Lily! read more

I found Lily from a friend who recommended her services to me. I had a previous lender who didn't share any anything with me and kept requiring more sensitive information. He didn't have the patience to explain anything to me (being a first time home buyer). When I finally met Lily, I felt immediately better. She is quick, smart and patient. She definitely is an expert in her field and I felt I could completely trust her with getting me the best deal and closing my loan. She is so sweet and really takes your best interest first. I ended up calling her numerous times for her to explain to me the different steps in the loan process. Lily took the time to take my calls and will always follow through. She understands what it's like being a first time home buyer and I never felt rushed when during our meetings. I will recommend her to all my friends and family. Thank you, Lily! You are the best and I will never forget how much you helped me through this (nervous and scary) process. read more

Lily Navarro - Guild Mortgage Co - Mortgage Brokers Near Me - Cerritos, California

As a first time home buyer there are so many emotions that you go through. You question yourself, you're nervous and even second guess if you're on the right track. When we found Lily all of those fears went away. Lily truly made this journey special. Lily is absolutely amazing!!! She was so fast at getting back to you via email and text. She would call and follow up and answer all of your questions. Lily is so polite and respectful that she truly made us feel special. She helped us through the entire process and frankly was instrumental in making our dreams come true. Her knowledge and ability to explain the process to you is impressive. She really truly works hard for her clients. She tries so hard to get you the best! I am so pleased with my experience with Lily. I would one thousand times recommend her to everyone. On top of all this she was getting back to us and was super responsive when we had questions on the weekends or late afternooon and all while being a new Mom. WOW!! I am so utterly impressed with Lily and thank her so much for all of the help she provided my family and I. She truly made our dreams come true!!! Lily, Thank you so much, you made my family's dream come true. Homeownership!! read more

Thanks to lily we are proud homeowners we could not have done it with out her she is the best made the process so easy I would definitely recommend her thanks to lily and the team at guild mortgage we are forever grateful read more

Lily did an absolutely amazing job with our loan. Im late with my review but we closed and moved in june. Every single step of the way was made easy with her guidance. No matter what little thing we needed explained she was there through the entire process. I feel so fortunate that we had Lily on our journey to buy our 1st home. I highly recommend her to anyone going through the buying process. read more

We dealt with Lily 3 years ago to purchase our first home. Before going to her, we had lost hope on being able to purchase a home. We went to one of her seminars for first time buyers and it was the best thing we ever did. Lily was fantastic, she always answered our questions and concerns throughout the process. Going through escrow was stressful, no fault to her, its more of my own personal problem of being inpatient. She was patient and always kept us at ease when we spoke to her. 3 years later in our home, we do not regret one bit dealing with Lily. I have highly recommended her to coworkers and friends with great success. read more

Lily was like an angel sent from heaven. We needed a new lender because we had a hiccup with our previous lender due to COVID-19. Lily was very knowledgeable and understanding of our situation. She communicated with us almost daily, and we really felt her cheering for us the whole time. She made us feel confident and very comfortable through the home loan process. She also communicated so well with the seller which really made everything run smoothly. She was always available to answer our questions whether it was a phone call or a text. We cannot thank her and her team enough for working so hard for us to close escrow. Thank you, Lily! read more

I am now a first time home buyer thanks to Lilly. She is amazing, very knowledgeable and dependable. I had attempted to get a loan through a few different lenders but most just fell short. They did the least work possible. Most would turn me away as my credit score was less than perfect. After reading many of the Yelp reviews I called Lilly. She scheduled me in within a few days. She was straight forward and provided me with instructions of how to work on my credit score. I did as she instructed .. and Five months later became a proud home owner! She worked on my credit, explained programs that would apply and took care of the rest. Now the process of home buying is a long a tedious one .. but this is with any home but throughout the entire process Lilly would explain each and every step. After consulting various lenders she comes out on top.. professional and efficient. Please remember each loan is different but give her a try you won't regret it.!!! read more

I have nothing but great things to say about Lily. She explained the entire loan process to me in simple terms without using a bunch of jargon. She gave me lots of options to choose from. She addressed all of my concerns and answered all of my questions. She responded to all of my text messages and phone calls in a timely manner. She made the entire process easy from the beginning to the end. And she did all that while taking care of a brand new baby!!! You go, girl! read more

It was a pleasure collaborating with Lily and my realtor in purchasing my home. They did all of the footwork and I didn't have to worry about much. She worked so hard to get me into the home that I wanted. She was helpful, friendly and patient. Thank you Lily read more

Lily is very knowledgeable and was extremely helpful with purchasing my first home! She always answered my phone calls and emails quickly and answered my many questions in way that was easily understood! I am so thankful I decided to call her when I started looking for a home and would highly recommend her! read more

Great service from Lilly always helping us what ever we needed to get are loan thank you Lilly for a great job

Lily was an amazing help in the whole mortgage process. She was willing to meet in person when needed, and laid out all options in a clear way. She is very knowledgable, and did a great job of helping me to find the best deal. read more

We had a wonderful experience with Lily! In a very high pressure situation she was able to come through for us and got us everything we asked for. I can be a very demanding person and she was able to navigate any problems or concerns that we had beautifully. She was able to get us the best deal possible and drove over 2 hours to meet with us in person. We highly recommend using Lily Navarro and Guild Mortgage company. read more

First off and foremost who sets up an appointment at their own schedule and still shows up late? This lender here does. She couldn't even have the common courtesy to call and advise me that she was going to be late. And then she calls after the scheduled time and asks if I want to return later. Do you want to do business or not? read more

We had the pleasure of working with Lily Navarro. As first time home buyers and seeking for the best loan, Lily delivered all of our expectations! I came across her on yelp. We can't thank her enough for all her help, advise, and ensuring we got the best of all programs available for us. She ensured and accommodating our schedule to meeting with us on Sunday's and meeting with us after hours. She was honest from the beginning and advise us what would be financially beneficiary for our family. Before Lily, I met with other lenders and nobody was able to beat or accommodate some programs she has in place for us. I recommended a friend to Lily, she also helped her with her loan and like us is welcoming the New Year in her new home. read more

I have had the pleasure of working with and knowing Lily Navarro since 2001. Lily is very knowledgeable when it comes to loans. What I love most about her is that she always has her clients best interests in mind, returns calls/emails/texts, will always be upfront with you and goes above and beyond for her clients. A few months ago, I was able to buy my first home and my realtor wanted me to use his preferred lender. I was adamant on using my lender of choice (Lily of course) and I'm so happy I did. I closed escrow in a timely manner because she was on top of things. She got me into a loan I was very comfortable with. The interest rate was great, affordable monthly payment and low down payment. She definitely knows how to structure her loans. She amazes me! :) When I decide to refinance or when I'm able to buy my second home, I will be calling Lily again. I wouldn't want anyone else doing my loans but her. She truly is a great loan officer and I will continue to be a client of hers. I recommend Lily to anyone who is looking to buy or refinance!!! read more

If I could give her more than 5 star I would definitely do it, best customer service. Lily helped us from the beginning explained everything to us. Buying a house can be very stressful but she made it seem like it was a piece of cake, made our dream come true. Any question we had she would always have a answer. I will definitely recommend her to family and friends. read more

If you need a patient, calming, intelligent, kind-hearted person for a lender in your corner, Lily is THAT person. Question after question, she explains everything in ways you will understand. She was able to stand in the gap for us and also to help us overcome all the worries and anxieties that come with the home buying process. To top it off, she did a majority of this all while battling bronchitis/the flu and while being a mother to a young one! Ty, Lily, for helping us to make our dreams a reality. You were made for this! J&M read more

Lily is the best loan processor out there!!! She helped us purchase our new home .Her dedication has no limits. She was always quick on top of everything! Always displayed professionalism & courtesy. Thank you for your invaluable assistance during the process you went above and beyond your way to make the process very pleasant :) because of you I will continue doing business with Guild Mortgage. I am truly thankful we had Lily by our side to guide us through it all!! I would definitely recommend her, she is the best at what she does !!! read more

Okay I'm back! Lily helped me so much while purchasing my first home I asked for her help to refinance a home I inherited from my parents when they passed. Come to find out the mortgage company my parents had their loan with was a predatory company. We ran into all kinds of road blocks, But Lily kept pushing through. She was great support through the whole ordeal, when every thing kept going wrong, she made a situation that seemed impossible to me, very much possible. I have a new found respect for Lily. She cares about her customers, she will and has gone above and beyond. My first review still holds truth to it, she is a GREAT loan officer and you will not be disappointed to work with her. Thank you again Lily for your hard work and dedication, it is truly appreciated from the bottom of my heart. You Rock!!! read more

My husband & I had the pleasure of buying our first home with Lily's help & guidance! We just closed escrow & she was there the whole way through. She answers all questions heading her way (and I ask alot) and explains everything thoroughly. She helped make this exciting yet nervewrecking experience go smoothly. I honestly feel anyone looking to purchase or refinance should go to Lily! I've been giving out her business cards to friends & family=) Thankful we found her here on yelp. read more

Lily was awesome, she worked hard and knew her job well . I'm thankful that she was able to get my loan approved and always kept me updated throughout the process . It was a pleasure working with her , she is very professional and straight forward . read more

Miss lily made my first time home buying experience enjoyable and easy. Her outgoing personality combined with her professionalism made her the perfect choice for me. Never left me with unanswered questions or doubts about the whole process. As cliché as it may be she really does go the extra mile to do what's in your best interest. Thanks again !! read more

Lily is amazing!! Really hardworking, determined, helpful. She made the whole home buying process comfortable. She let us know our credit, told us what we can afford. Pushed for us to get our home in 1 month. I recommend Lily to anyone looking for a good person to get your home loans. read more

Lilly is the most amazing mortgage broker. Anytime we have consider going with another broker for a better interest. Lilly has always come through with the best deal. We couldn't leave her if we wanted to because she always gets us the best deals. Thanks Lilly. read more

Lily is simply the best in the business. I've refinanced my two homes with her several times and she has always gotten me a great deal. She's responsive and knowledgeable; she's ready to answer any questions. I think it's also very important to know she's trustworthy considering you will provide a lot of confidential personal and financial information. Also, she does her best to resolve difficult cases because I really feel she wants to help people. I would definitely recommend her to everyone I know. She always delivers on what she has promised. read more

Great experience working with Lily! My wife & I just became first time homebuyers thanks to all the great programs available that Lily helped us receive. She was with us through the whole process & gave us breakdowns at different price ranges so we can pick the best price for us. It was truly a pleasure working with her & will definitely return in the future when we refinance or maybe buy another home! If you're looking for a loan & a great person to guide you, you'll be in good hands with Lily! read more

I was referred to Lily by a friend of mine. Anytime I had a question including weekends she took the time to respond. I was able to refi my home with no money out of pocket and even got some money back. Thanks a bunch for your help!!! I would highly recommend her to anyone looking for any help with a morgage. read more

We just met Lily Navarro, She's amazing. she instantly undertood what we needed an within minutes gave us the estimates and possibilities of what we could get and programs that fit us. Lily is so articulate even my husband understood and excited with confidence on buying a home with someone like Lily on our side. Truly inspiring. Thx Lily, Sincerely Frank and Eva read more

We can't thank Lily enough for helping us purchase our first home! It was great working with her. She is very knowledgeable, patient, and always had time for us. She's true to her word. Her estimates are always accurate. We couldn't have found a better lender! Thanks again, Lily! :) read more

She is a total rip off!!! Never use her! She lied to us the whole way thru the purchase of my families loan and at the end threatened that we would lose our escrow deposit if we didn't sign our loan documents. She is a fraud and I have reported her. DO NOT TRUST this fraudulent person. Formal complaint has been filed with the department of real estate and the nmls. Seems like these good reviews have to be made up! If anyone has been lied to by Lily Navarro please report her. We cannot let this person keep on lying to us Hispanics. Only because we don't know the proper mortgage language she brain washes you. Always late to appointments. Would never answer our phone calls. read more

Lily was such Helpful agent she was always there if I had any question she answered them clearly for me she made me feel comfortable through escrow she made me feel like a family member knowing that somebody can take care of you while you're going through escrow because there was a lot of headaches that I didn't know about being a first time buyer.... Even after we close she still there for any questions that I have read more

Being first time buyers, Lily made this whole experience easier on our end and we couldn't be any happier with her work. We were in contact with her through the whole process no matter the time it was. Highly recommend to anyone looking for a lender. read more

A+ all around! Lily Navaro is an exceptional loan agent and her company is lucky to have her. I had a fun time getting to know her. She truly works for her clients best interests and cares about you and your family getting what you need. I would recommend her to my family and friends and we can attest to her efficiency, timely replies, attention to detail, and focus on her clients needs. Lily tells you all the details and helps to be sure you understand the entire process. She is connected to people in a way that is honest and her work ethic is serious! She would work late into the night and early in the morning to complete and stay on all parties involved regarding the paper work and details in a professional and persistent manner. WOW... She is great! Thanks to Lily we got the loan for our dream home with an EXCEPTIONAL interest rate. My family is very thankful to her. ;-) read more

I am only giving 2 stars because in the beginning Lilly came off very nice and attentive, however that all changed we were told many things that were not true and our credit report was pulled 3 times in the same day!? We were told our credit score dropped and we would have to wait for our loan because we needed a score of a min 640 for the no down payment program. I went to quicken loans a few days later and our score was way higher then what Lilly told us! We were also told these piggy back loans are very risky. so we are waiting to get our 5 percent down so we can go into our home without a FHA loan. So ultimately it will be a better option and a savings of fees to the government. Lilly is nice but didn't work well with our personal real estate agent she never returned his calls so it was extremely frustrating. I just recommend everyone doing their homework before jumping in. As the saying goes if it sounds to good to be true it probably is. read more