PLEASE NOTE: This review is for shopping only…read more I always prefer to support local, but after two failed attempts at going to independent pet stores that didn't carry any rabbit stuff (actually, that's not true, one place showed me their rabbit stuff, e.g. the dog food that contained rabbit meat and the dog toys that contained rabbit hide/fur... awkkkkkkwaaaard) I stopped at this PetSmart in need of back-up hay; I found the usual Oxbow (don't buy their hay; it's bad, bad, bad), but also the in-house Full Cheeks brand (which I can't speak on yet). Picked up a 40oz bag of it, my rabbit's usual bedding, and my rabbit's usual treat for the same price I pay for it online (and, actually, it was $10 cheaper because they were having a small critter sale). While this won't become a regular stop for me, it was a quick experience made pleasant by the very friendly woman cashing me out!

I am not a cat person, severely allergic. But I wanted to get Loki, my mom's cat's nails trimmed,…read moreso I made an appointment at PetSmart. Loki isn't great about cat carriers, and he is one of those cats that you think loves you until he claws out... So Lindsey was the groomer and, while I was fearful that Loki might act up - she reported that he was the best. (I privately wondered if maybe she switched him... but once at home he was the same). He had a dry wash and brush - and his coat is awesome and he smells great - plus his nails are nicely trimmed. Yay! My only downside was a lack of understanding how the process works - and check out was a bit slow.

I went in to look at fish with a few friends, and while walking past the entirety of the fish…read moretanks, we saw graveyards and tragedy. At first, we were seeing some cheaper fish, then soon realized that if you are a cheap fish, your likelihood of survival is low... there were near 60 deceased fish in total. They were floating upside down, sucked into shreds in the filter, stiff and lifeless bodies in piles in the corners... In addition to this, there was a very large fish shoved behind a filter also lifeless! Lastly, the goldfish tank was an absolute monstrosity. It was foggy, dirty, no food present, no light in either their tanks or their souls. We actively watched two goldfish die and drift off in the water. I'm disgusted and disappointed Petco. Vicky lied straight to us, saying that these fish were recently checked on and someone is with the fish, cleaning their tanks every day. If this were true, the graveyard in the corner with fish dead so long their eyes were gone would have been removed correct? Anyways, astronomically distrusted.

Terrible experience at this Petco. We had just moved to the area and needed to get our golden…read moreretriever groomed. We made an appointment on the same day online, as there was availability, for a wash and trim. When I came in, the tech working with us was approachable. She asked for his record for rabies vaccine. I showed her his vaccine list, which included "rabies vaccine, 1 year" and the date that it was given - clearly not expired. The tech responded "not good enough I need the certificate," in a very rude tone. This was news because I've never had a tech need this information when confirming rabies vaccine in the past since it was Very clearly listed, but okay. I called the vet and got the certificate and showed it to her. The tech was also disgruntled because she thought he was only for a bath and seemed upset upon rechecking his visit was actually for a bath and trim. During this time, the tech decided to inspect my dog and said he had an ear infection. I mentioned that goldens can very often get inflammation in the ear but doesn't mean there is growth of anything. (This has been an ongoing problem with my golden). She needed to get a second opinion from her manager. At this point, I could tell the tech was just fishing for ways to get this appointment cancelled. I stated we were just gonna cancel and leave. She then mentioned that it was best because vet visits can go to 6000$ from an ear infection complication. I wasn't aware that groomer specialists doubled as vets in their spare time. I am a professional in medicine and can say this is just untrue. Kind of my last straw at this point. It was an unfortunate visit as it seems like they just didn't want to work. I don't want her to touch my dog so I will not be visiting this location for grooming services again.

They have only been opened for about a month now so they definitely still getting their feet wet in…read moreservice. My one experience has been that the lady ringing me up continued to put coupons away in a small booklet while I stood waiting, asked me if I wanted to be on the mailing list and then started scanning my items...slowly. After I gave my card she stood waiting for it to go through (she said it was slow) instead of bagging while we waited. Anyways, when she finally slid me my bag she noticed she forgot to ring something up. By this time I had been there for at least 7 minutes and running behind to my next destination. I opted not to buy it and hurried out. I do hope they start getting the swing of things soon since I do like the store layout. Their prices seem level with other pet stores in the area but I could be mistaken.

The Pet Pantry always has what I need. A great local store owned by good, honest people!read more

racist staff made me wait 30 minutes in line while she played in the computer,…read moreas soon as i left started to ring people out i'm latina and haven't been targeted as much as i did i this business, following me around and not treating me with respect either dumb or racist.. non better than the other for running a business

I purchased a book of stamps on my last visit but the cashier neglected to give them to me with my…read morereceipt. I called and left a message for the manager who was "out to lunch" but never called me back. Looks like I'll be buying more of my groceries at MarketBasket. #lousyCustomerService

Food items are stocked daily and are easy to find. Staff at check-out are very helpful as well as…read morethe self-serve check-out. Almost everyone has a positive attitude and good work ethic!

used self dog wash. Includes everything. A heated dryer would be nice but the regular force dryer…read moredoes the job

Wonderful and the employees are knowledgeable and kind. Also has a great bath option and all of the…read morenecessary treatments to make your four-legged friend shine

I've been a proud rabbit mama for nearly two decades, and have always bought my hay and litter off…read moreAmazon (please don't judge me; it was a lot easier in 2008 to get "exotic" animal supplies from them). Recently, the Oxbow Western Timothy Hay I've been buying online has been *terrible*; the worst quality I've ever seen. I wonder if it's sitting around for longer than it should be in a hot warehouse or truck? The hay is also frequently unavailable randomly on Amazon; and, Amazon frequently can't ship this hay out for at least seven to ten days for some reason. Unsure why this is happening, but enough is enough. So now I'm Team Animal House (and, again, I'm so sorry it took me so long to make this decision). It seems locally-owned. There's currently three locations: Damariscotta (which has a self-service wash facility), Brunswick, and Westbrook. The Westbrook location is in a strip mall and has loads of parking. The store is pretty clean, and while it's predominantly focused on dogs and cats, there is alllllllllllll the way in the back lefthand corner a section for our rodent and bird friends. And... voila! A wall full of Oxbow Western Timothy Hay (other kinds available as well) in all sizes: 15 ounce, 40 ounce, 90 ounce. It's nice to be able to look at each bag in person to see what the color/consistency/quality of the hay is and doublecheck lot numbers against each other. I bought a 40 ounce and 90 ounce bag just in case one ended up being not good, and the OH SO LOVELY employee cashing me out asked me if I wanted to join their loyalty program which would, for this particular item, get me a complimentary bag of hay after my seventh purchase. Um... what? YES. I didn't see the litter that I use here (Carefresh, all natural) or the hay cubes (Kaytee Timothy Blend), so unfortunately I can't swap all my shopping here. But I would if/when it becomes an option! THANKS for saving the day, Animal House! My extremely picky and always very hungry rabbit appreciates the good and immediate hay!

Local and accessible, the store has a variety of items we use on the regular. Can be a bit pricey…read moreand I'm not entirely sure how their reward program works...my dogs love going in as the employees always want to offer scratches and cookies!

Easy access, once you cross the railroad tracks. Have a trailer or larger truck? Plenty of room to…read moreturn around as well. Friendly associates who are always willing to answer questions, and give recommendations. Lots of retail space in this location. Easy online pick up, lockers are located to your right . Large selection of everything for your home, and farm. There is something for everyone here and approachable retail space. Easy to run in and out, when you're in a hurry. Lots of deals, so make sure you look around!

TSC is a GREAT store. They provide nearly everything that a small farmer, or homesteader might…read moreneed, not always at the absolute lowest price, but quality and friendly customer service MORE than makes up for the slight price difference on some items, plus you can find stuff there that you just cannot find at the big box stores. I have been going to the Brunswick store, for eight years, now, and I went to the Scarborough store before that. Yeah, some people might be upset because an American company has chosen to operate with policies, based on their beliefs, and their Constitutional rights to have those beliefs, but as for me, and the vast majority of us hard-working farmers and homesteaders, we applaud TSC for the hard work they do for us, and the customer service that they provide, and we are not going to try to make a store, whether it's TSC, or a local bakery, change how they operate. Give the Brunswick store a try. You'll love it.

The Animal House rocks! These folks are great to work with. My wife and I were visiting from out of…read moretown, bought a harness for our dog and found out when we got home that it was the wrong size. Kim at the Animal House went out of her way to help us get this fixed even though we had lost the receipt for the sale. We were able to ship back the wrong size and exchange for the right size without having to drive two hours! She was absolutely awesome! Highly recommended! Jon K.

Really good! They have the best quality dog foods. They do a lot to help the local animal shelter…read more They also have a dog bath where you can take your dog and wash her yourself. The staff are extremely friendly and knowledgeable . A terrific asset to the community!